Hire the Best Supervisory Skills Specialists in Angeles City, PH

I am an experienced specialist with a proven track record in high-volume, fast-paced settings. Skilled in using analytical and problem-solving abilities to streamline workflows, boost communication, and drive process improvements.

I have a strong background in training, leadership development, and customer service. I specialize in empowering individuals, particularly new or transitioning leaders, by designing and delivering targeted onboarding programs that meet their unique needs and ensure a seamless transition into the organization. My experience in training has allowed me to create clear, structured learning experiences through workshops, coaching sessions, and personalized guidance. I have a knack for breaking down complex concepts into approachable, actionable insights, which helps motivate others to realize their potential as leaders. My foundation in customer service has honed my adaptability and problem-solving skills. I thrive on creating positive interactions and crafting solutions that leave a lasting impact. This combination of skills allows me to balance the human touch with an analytical approach, making me a valuable asset in people-focused roles.

Results-driven customer service and operations professional with 10+ years of experience in healthcare support, team management, business development, training, and customer service within fast-paced BPO and client-facing environments. Proven track record of leading high-performing teams, improving customer experiences, and driving operational efficiency across healthcare, hospitality, and e-commerce industries. Most recently served as a Care Team Manager at Clark Outsourcing supporting Hone Health, where I led and coached care teams dedicated to guiding patients through their Testosterone Therapy journey. Experienced in managing daily operations, improving workflows, collaborating cross-functionally with clinical and operations teams, and ensuring timely, compassionate customer support. Previously worked as a Business Development Manager at Office Beacon CCL, specializing in hospitality product sales and lead generation. Skilled in client relationship management, live chat support, lead conversion, and delivering personalized solutions that contribute to business growth. At iQor, progressed from Customer Service Agent to Nesting POC Support and eventually Trainer. Developed expertise in onboarding, training facilitation, coaching, performance management, and mentoring employees to meet operational and quality standards in high-volume BPO environments. Started my career at Convergys supporting the eBay account, assisting buyers and sellers with account management, disputes, returns, and transaction-related concerns while maintaining excellent customer satisfaction. Core strengths include: Team Leadership & Coaching Customer Service & Client Relations Healthcare Operations Support Business Development & Lead Generation Training & Onboarding Process Improvement Conflict Resolution Communication & Collaboration Dedicated to delivering exceptional customer experiences, building strong teams, and helping businesses achieve operational success. show less

Hi there! I’m Kriza, a results-driven professional with over 11 years of experience in the BPO industry, specializing in operations management, quality assurance, sales, and client support. I’m passionate about helping businesses streamline processes, improve performance metrics, and deliver exceptional customer experiences. With 5 years of leadership experience and a Six Sigma Green Belt certification, I have led cross-functional teams, implemented process improvements, and optimized workflows across global operations in the U.S., India, the Dominican Republic, Jakarta, and the Philippines. I’ve successfully handled roles such as Team Leader, Sales Trainer, Quality Analyst, and Global Technical Supervisor, giving me a 360° understanding of people, performance, and process management. ✅ What I can help you with: Operations & Team Management Quality Auditing and Root Cause Analysis Process Improvement (Six Sigma methodology) Customer Success & Client Communications Data Reporting, Insights, and Performance Tracking I’m committed to delivering high-quality results, clear communication, and continuous improvement in every project I take on. If you’re looking for a dependable, metrics-driven professional who can help optimize your operations and elevate team performance — I’d love to connect!