Hire the Best Supervisory Skills Specialists in Lipa City, PH

An experienced Entrepreneur, Quality Auditor, Learning Instructor, Trainer, and Leader with 15 years of experience in e-commerce, teaching, contact center, and service management. I am capable of working independently and results-driven.

I am a seasoned Customer Experience and Training professional with over nine years of experience driving operational excellence across Contact Center Operations, particularly within the Cable and Broadband industries. My expertise spans both front-end and back-end operations, giving me a comprehensive understanding of contact center processes, customer experience, operational performance, and service delivery. In addition, I have experience as a Certification Assistant, supporting U.S.-based clients—primarily business owners, executives, and key decision-makers—through complex business certification and compliance processes. This experience has strengthened my ability to build and manage client relationships, communicate effectively with stakeholders, handle sensitive business documentation, coordinate multiple requirements, and deliver exceptional client support throughout the certification process. I am a dependable, highly organized, and results-driven professional with proven expertise in communication, contact center operations, customer experience, data management, analytics, client relationship management, and process coordination. I am committed to leveraging my management experience, analytical skills, and passion for continuous improvement to enhance operational quality, strengthen team performance, foster positive client relationships, and consistently deliver exceptional customer experiences and measurable business results.

I am King Jeorge Valencia, a dedicated and results-driven professional with over four years of experience in operations supervision and customer service across industries like healthcare, collections, and ticketing. My career has been built on a foundation of leadership, critical thinking, and process optimization, enabling me to effectively manage teams and achieve organizational goals. I am passionate about problem-solving and have a proven track record in fraud investigation, ensuring compliance with policies and industry standards. My skills in coaching, data analysis, and team mentorship have consistently led to improved performance and operational success. With proficiency in tools like Zendesk and Zoho, I excel in optimizing workflows and enhancing customer experiences. Fluent in English and Filipino, I aim to leverage my expertise to contribute to organizational growth and foster a culture of excellence.

Hi, I’m John Bernard — a BPO and operations professional with over 14 years of experience in Customer Service, Workforce Management, Recruitment, and Team Leadership. I’ve supported high-volume inbound/outbound calls, chat, and email operations, ensuring service levels, efficiency, and overall performance are consistently met. Core Expertise: Customer Support & Account Management 📞 Inbound & Outbound Call Handling 💬 Chat & Email Support 🛠️ Technical Support & Troubleshooting 🔄 Escalation Management & Customer Retention Workforce Management (WFM) 📊 Real-Time Monitoring & Intraday Management ⏱️ Schedule Adherence & Service Level Optimization 📈 Capacity Planning & Forecast Support 📝 KPI & Performance Reporting (Hourly/Weekly/Monthly) Leadership & Operations 👥 Team Supervision & Coaching 🎧 Quality Assurance & Call Monitoring 🚀 Performance Improvement Plans ⚠️ Operations Support & Risk Mitigation Recruitment & Talent Acquisition 🔎 Full-Cycle Recruitment 📄 Resume Screening & Phone Interviews 🧠 Boolean Search & Job Board Sourcing 🗂️ ATS/CRM (SuccessFactors, Zoho CRM) Tools & Systems 💻 MS Excel, Word, PowerPoint 📧 Google Workspace 📅 Email & Calendar Management I’m analytical, detail-oriented, and proactive in solving problems before they impact operations. If you need someone who understands both frontline support and back-end operations, I’m ready to help your business grow.