Hire the Best Performance Management Specialists in Antipolo, PH

I am a highly experienced Customer Support and Operations professional with over 14 years of hands on experience across eCommerce, SaaS, logistics, and digital operations. My background spans customer service, chargeback and dispute management, operations leadership, recruitment, and process optimisation, allowing me to support businesses not just at the inbox level but across the full customer lifecycle. I’ve progressed from frontline support roles to senior positions including Customer Support Manager, Operations Manager, Recruitment Manager, and Project Manager. This has given me a strong understanding of how customer experience, systems, logistics, and internal workflows connect and impact revenue, retention, and brand reputation. Core Expertise Customer Support & Operations • End to end email, phone, and live chat support • Inbox organisation, workflow optimisation, and response time reduction • Escalation handling and complex case resolution • SOP creation and documentation for customer service teams Chargeback & Dispute Specialist • Hands on management of chargebacks and disputes across Shopify, Stripe, PayPal, Klarna, Clearpay, Ebanx, Mollie, and Afterpay • Dispute prevention strategies through accurate communication and policy aligned resolutions • Evidence preparation, response drafting, and win rate improvement Trustpilot & Reputation Management • Trustpilot review monitoring and response management • Strategies to improve review quality and increase 5 star ratings • Handling negative feedback professionally to protect brand credibility Ecommerce & Technical Skills • Shopify admin management and theme updates • Full product upload lifecycle from setup to launch • Order, inventory, and logistics coordination • Helpdesk and CRM setup including Gorgias, Zendesk, Freshdesk, Intercom, and similar platforms Management & Leadership • Team leadership and performance management • Payroll coordination and scheduling • Recruitment, hiring, and onboarding • Cross functional collaboration with marketing, logistics, and development teams Tools & Platforms Shopify, WooCommerce, Amazon, Etsy, Bol(dot)com Gorgias, Zendesk, Freshdesk, Intercom Asana, Trello, Monday(dot)com, Jira Aircall, ShipStation, ERP systems, Salesforce What I Bring to Your Business I don’t just respond to tickets. I take ownership of problems, improve systems, reduce disputes, and help businesses scale customer support without sacrificing quality. I am detail oriented, reliable, and proactive, with a strong ability to work independently while aligning closely with business goals. If you’re looking for someone who can manage customer support professionally, protect revenue through strong dispute handling, improve public reviews, and help your operations run smoothly, I would be happy to discuss how I can support your business.

If your hiring feels disorganized, slow, or candidates keep disappearing before onboarding — that’s usually not a recruiting problem. It’s a process problem. That’s where I help. I support U.S. companies (especially Amazon DSPs, logistics companies, and fast-growing teams) by building and managing structured recruiting pipelines so you consistently have qualified candidates ready for hire. I have 6+ years of experience in recruitment operations, onboarding, and HR support, and I currently lead client implementation and onboarding for a virtual staffing company. I don’t just screen applicants… I set up the system that makes hiring work. What I handle for clients: • Application review and candidate screening • End-to-end recruiting coordination • Interview scheduling and candidate communication • Background checks and drug test coordination • Onboarding tracking and follow-ups • Recruiter workflow setup and SOPs • Client onboarding and hiring process setup ATS & Systems: Fountain, SmartRecruiters, Indeed Hiring, Google Workspace, Smartsheet, Slack, Zoom, Nervai, Microsoft Teams, Sparkhire, Hireflix DSP & High-Volume Hiring Experience: I have direct experience supporting Amazon DSP driver hiring, including monitoring candidate pipelines, coordinating background checks, managing onboarding timelines, and preventing drop-offs before Day 1. I understand how critical speed and communication are to maintaining staffing levels. What clients usually hire me for: • They have too many applicants but no organized pipeline • Their recruiters are overwhelmed or inconsistent • Candidates stop responding before orientation • They need someone to own the hiring process daily I work independently, communicate proactively, and keep your hiring moving without constant supervision.

Need reliable help with HR, recruitment, and admin tasks so you can focus on growing your business? I’m a highly experienced HR Specialist and Administrative Professional with over 14 years of expertise across Human Resources, Recruitment, and Office Administration—plus 5 years working remotely with U.S.-based companies. 🧩 My Strengths: 🔹 Full-Cycle Recruitment (IT & Corporate Roles) ✓ Sourcing, screening, interviewing ✓ Job posting and pipeline management ✓ Offer coordination and onboarding ✓ Platforms: LinkedIn, Indeed, Upwork, Hirist, Ladders, Craigslist, Fiverr, NYS Jobs 🔹 Overall HR & Admin Functions ✓ Payroll processing (QuickBooks) ✓ Timekeeping and attendance monitoring ✓ Benefits administration ✓ Onboarding & offboarding ✓ Employee records and compliance ✓ HR policy updates & file management ✓ Administrative support, scheduling, email management ✓ Report preparation and documentation 🔹 U.S. HR Compliance & Executive Support I currently support the CEO of a U.S.-based Microsoft Partner, providing assistance in remote hiring, U.S. HR compliance, executive coordination, and team support. 🔹 Tech & Tools I Use BambooHR | Bill.com | ConnectWise | QuickBooks | Slack | Office 365 Administration | Microsoft Office Suite | Google Workspace 💡 Why Clients Choose Me: ✔ Detail-oriented and organized ✔ Self-starter who works with minimal supervision ✔ Strong communication and time management skills ✔ Available for night shifts, weekends, and holidays ✔ Committed to professionalism and long-term partnerships I bring structure, clarity, and confidence to your HR and admin operations—so you can focus on the bigger picture. Let’s work together! 📩 Message me to get started.

I am a spontaneous opportunity-grabber individual whose main goal is to always deliver my best service to any client I'm working with. I bring in an optimistic and headstrong personality in my work and any tasks given to me and have a “can-do” attitude whenever given multiple or tedious tasks. I have been in multiple tasks from Customer Service, Technical Support, Fraud Analyst, Social Media Management, Lead Generation, Content Moderation, and more which made me flexible and ready for any tasks given to me. Another thing I am proud of is that I never stop exposing myself to new learnings or crash courses that could help me enhance the skills and capabilities I have now.