Hire the Best Intercom Specialists
in the Philippines

With 10+ years of experience in eCommerce and customer operations, I help Shopify brands deliver exceptional customer experiences while keeping store operations running smoothly. My expertise combines Shopify store management, customer support, order fulfillment, supplier coordination, and process optimization. I have supported growing eCommerce brands by managing customer inquiries, resolving order and shipping issues, improving workflows, and collaborating with cross-functional teams to increase efficiency and customer satisfaction. Key areas of expertise: ✔ Shopify Store Operations & Administration ✔ Customer Support (Email, Chat & Phone) ✔ Gorgias, Zendesk, Freshdesk & Intercom ✔ Order Management, Returns & Refunds ✔ Inventory & Supplier Coordination ✔ Dropshipping & Fulfillment Support ✔ Technical Troubleshooting & App Integrations ✔ SOP Creation & Process Improvement ✔ CRM Systems (HubSpot & Salesforce) ✔ Team Coordination & Escalation Management Throughout my career, I have worked with high-volume customer support environments, managed escalations professionally, and helped businesses improve both operational efficiency and customer retention. If you're looking for a reliable Shopify specialist who can support your customers, streamline operations, and contribute to long-term growth, I'd be happy to discuss how I can help.

Thank you for viewing my profile! I am a Registered Nurse with a Bachelor's Degree of Science in Nursing, so providing customer care is rooted deep within my approach to providing customer success. With over a decade of experience in customer service, I have honed my skills, knowledge, and attitude, making me a valuable asset to your team. I am a Customer Success Specialist with a proven track record of providing client success through strategic and personalized solutions. My commitment is to stay current with industry trends and best practices, ensuring that my approach to customer service remains effective. ✅ Experience with using Helpdesk platforms - Zendesk - Intercom - Gorgias - Reamaze - Tidio - Gladly - Freshdesk - Zoho - LiveChat - Live Agent - LiveZilla - Help-Scout. ✅ Experience with using VOIP platforms: - Dialpad - Aircall - Toky - RingCentral - Zoom Meeting - GoTo Meeting ✅ Experience with using CRM: - Slack - Gitlab - Airtable - Basecamp - Asana - Trello - Monday - Hubspot. ✅ Experience with using E-commerce Tools: - Shopify - Oberlo - CJ Dropshipping - Dropified - Aliexpress - Stripe - Recurly - Amazon - eBay - WordPress My goal is to establish and maintain a positive working relationship, and to contribute to the success and growth of your company through my unwavering dedication and strong work ethic.

With over a decade of diverse experience in the Business Process industry, I’ve worked with top-tier companies across a range of sectors—including pharmaceuticals, real estate, telecommunications, marketing, and healthcare. My career journey spans roles in Clerical Administration, Medical and Legal Documentation, Data Entry and Research, as well as Help Desk and Technical Support. Throughout these roles, I’ve built a reputation as a reliable team player, fast learner, and results-driven professional. I bring a proactive mindset and a “can-do” attitude to every project, with a strong focus on collaboration, continuous learning, and achieving goals with integrity and efficiency. 🔹 What I Bring to the Table: ✔️ Strong background in Project & Admin Management ✔️ Technical Support expertise in SaaS platforms ✔️ Fast and accurate Touch Typing (60–70 WPM) ✔️ Proficiency in both MS Suite & GSuite ✔️ Skilled in Software Troubleshooting & Data Analysis ✔️ Experience in Web Research, Lead Generation & Data Mining ✔️ Excellent Customer Service & Communication (Chat, Email & Client Touchpoints) ✔️ Hands-on with CRM Tools like MS Dynamics, Zendesk, and Intercom ✔️ Passionate about Training & Development I’m always open to new opportunities and collaborations—whether it's in operations, support, project management, or team development. Let’s connect!

👋 Hey, I’m Gary - a Customer Support Specialist with 12+ years of experience helping eCommerce brands and SaaS companies deliver fast, friendly, and reliable support across platforms like Shopify, WooCommerce, Magento, and BigCommerce. I’ve handled thousands of support conversations via Zendesk, Gorgias, Intercom, Freshdesk, and Help Scout - solving issues, answering product questions, and turning frustrated customers into happy, loyal ones. Whether it’s email support, live chat, or social media DMs, I know how to communicate clearly, professionally, and with empathy. I also help optimize workflows, set up helpdesks, and create internal systems that make support faster and easier for your team. ✅ What I Bring to the Table: ✅ Ecommerce Customer Support (Shopify, WooCommerce, BigCommerce, Magento) ✅ SaaS Support (billing issues, login problems, subscription questions) ✅ Multichannel Support (Email, Chat, Social Media) ✅ Help Desk Tools: Zendesk, Gorgias, Intercom, Freshdesk, Help Scout ✅ Order Tracking, Refunds, Product Inquiries ✅ Customer Retention & Follow-ups ✅ Knowledge Base & FAQ Article Management ✅ Escalation Handling & Workflow Improvements 🧰 Other Tools I’ve Used: HubSpot, Salesforce, Zoho CRM, ClickUp, Trello, Slack, Loom 🙌 Why Clients Choose Me: I don’t just respond to tickets - I help build long-term customer relationships. I stay calm under pressure, adapt fast, and communicate in a way that feels personal and human. I care about helping your brand create a 5-star experience every step of the way. 💬 Ready to level up your customer support? Let’s connect. I’d love to hear about your business and see how I can help take customer service off your plate - so you can focus on growth.

Remote customer support and operations professional with experience supporting US-based clients in customer service, scheduling, coordination, and property-related operations. Skilled in managing customer relationships, resolving issues efficiently, and supporting day-to-day remote business operations independently. Experienced in fast-paced remote environments, overnight support schedules, and maintaining high-quality client experiences through clear communication, organization, and problem-solving.

Hi there! Welcome to my profile! My name is Joan, and I’m a Customer Support Specialist with over 5 years of experience helping businesses deliver exceptional customer experiences across e-commerce, retail, gaming, and cryptocurrency industries. I specialize in providing high-quality support through email, live chat, and phone while maintaining a personalized, empathetic approach. My goal is to ensure every customer feels heard, valued, and supported while helping businesses improve customer satisfaction, retention, and overall efficiency. 💎 Services I provide: ✔ Email, chat, and phone support ✔ Order tracking, refunds, exchanges, and returns ✔ Customer inquiries and issue resolution ✔ Dispute management and escalation handling ✔ Account and subscription support ✔ Maintaining accurate customer records and documentation 💎 Tools and platforms I’m experienced with: ✔ Zendesk, Help Scout, Zoho CRM, and Intercom ✔ Shopify (order management and customer support) ✔ Slack and Google Workspace for team collaboration ✔ Canva for basic design and customer-facing materials ✔ Meta Business Suite (Facebook and Instagram customer support and engagement) Why work with me? ✔ 5+ years of customer service experience ✔ Experience handling 15–20 customer emails per hour in high-volume support environments ✔ Skilled at managing 3–6 concurrent live chats while maintaining quality and response times ✔ Strong written and verbal communication skills ✔ Detail-oriented and highly organized ✔ Reliable, proactive, and adaptable ✔ Committed to delivering professional and empathetic customer experiences I believe great customer support goes beyond solving problems. It builds trust, strengthens relationships, and creates loyal customers who keep coming back. If you're looking for a dependable Customer Support Specialist who will represent your brand professionally and genuinely care about your customers, I’d love the opportunity to work with you. I look forward to helping your business succeed. — Joan