Hire the Best Intercom Specialists
in the Philippines

Do you need help setting up your Intercom workspace for Fin. Ai Automation, Lead Generation, Customer Engagement, and Customer Support? I'm the #1 and only Intercom Certified Service Partner here on Upwork! I'm the highest-rated and highest-earning CRM automation freelancer with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! 🚀 ✓ Fin.AI Setup ✓ Process-Aligned Automation Solutions ✓ Multilingual Ai help center for self-service support ✓ Customer onboarding, product tours, email funnels, surveys, and more ✓ Omni-channel help desk support (email, chat, sms, phone, social media, etc.) ✓ Workflows for automating repetitive questions and self-service support ✓ Flexible ticketing system for bugs, feature requests, and feedback ✓ Conversation topics for managing conversation data ✓ Series campaign builder for automating processes ✓ CRM reporting system for tracking data and improving setup ✓ Ai Copilot, Ai Agent, and Ai Analyst to assist your customer support team ✓ Custom attributes, event tracking, and custom objects for advanced automation 1️⃣ Intercom Setup 2️⃣ Intercom Revamp 3️⃣ Intercom Consultation 4️⃣ Intercom Maintenance 5️⃣ Intercom Chat Support I CAN HELP YOU WITH ALL THE AUTOMATION YOU NEED 🏆 Fin.Ai🤖 ➞ Intercom’s new AI chatbot ➞ Powered by GPT-4 AI ➞ Fin Reporting ➞ Fin Profiles Automation Funnels ➞ Customer Onboarding Funnel ➞ Customer Support Funnel ➞ Lead Generation Funnel Help Center ➞ Collections & articles ➞ Help Center integrations ➞ Smart article suggestions ➞ Article reports Workflows/Bots ➞ Task Bot ➞ Custom Bot ➞ Workflows Series ➞ User Onboarding series ➞ Slipping Away Series Tours ➞ Product Tours ➞ Video Tours ➞ New Feature Tour Customer Segments ➞ Use Case ➞ Customer Behavior Inbox ➞ Inbox Management ➞ Ticketing Workflows ➞ Macros ➞ Inbox Rules & Automation Ticketing System ➞ Customer ticket ➞ Back-office ticket ➞ Tracker ticket types Reports ➞ CSAT / SLA ➞ Resolution Rate ➞ Ticket Closing Rate ➞ Workspace Automation Report Checklist ➞ Onboarding checklist ➞ Checklist descriptions Outbound ➞ Surveys and Feedback Forms ➞ Banners ➞ Mobile Carousels Advance Features ➞ Apps + Integrations ➞ Event Tracking ➞ Custom Attributes ➞ Custom Objects ➞ Webhook ➞ API WHY HIRE ME? 👀 ✅ I’m a certified Intercom Service Partner. ✅ I’ve been using Intercom for more than 8 years now. ✅ I helped more than 500+ companies in different Industries. ✅ I have consistent 5.0-star reviews with my clients. ✅ I keep myself updated with every new Intercom feature. Talk to you soon. Steven ✔Intercom Certified Service Partner

Growing your startup shouldn't mean becoming your own Head of Customer Support. As your business grows, customer support becomes more complex. You may have hired support agents, implemented Intercom, or even started using AI, but you're still answering questions, fixing processes, and making operational decisions that pull you away from growing your business. Customer support shouldn't depend on the founder. That's where I come in. I'm a Customer Operations Consultant with 20 years of customer service experience and 9 years working remotely with startups and growing businesses across SaaS, EdTech, Health & Wellness, Travel, and Marketplace industries. I don't just help teams answer customer tickets. I help them build customer operations that scale. Here's how I can help: 🚀 Customer Operations - Build scalable customer support processes - Create SOPs and internal documentation - Design efficient support workflows - Improve customer journey and team operations - Optimize reporting and operational processes 💬 Help Desk & CRM Optimization - Intercom implementation and optimization - Inbox organization and workflow improvements - Macros, saved replies, tags, and routing rules - Help desk setup and optimization (Intercom, Zendesk, Front, Zoho Desk, HappyFox, and more) 🤖 AI & Automation - Fin AI implementation and optimization - AI chatbot improvements - Workflow automation - Reduce repetitive support tasks - Improve self-service experiences 📚 Knowledge Management - Knowledge Base creation and optimization - Help Center improvements - Internal documentation - Team onboarding resources Why clients hire me ✔ Top Rated Plus with 100% Job Success ✔ Long-term partnerships built on trust, ownership, and proactive communication ✔ A strategic mindset combined with hands-on implementation I don't believe in simply completing tasks. I proactively identify opportunities to improve your customer operations, reduce manual work, and create systems that continue delivering value long after the project is finished. Whether you need help optimizing Intercom, improving AI, building a knowledge base, creating scalable support processes, or simply bringing structure to a growing support team, I can help. If you're looking for someone who will treat your business like a partner, not just another freelancer, I'd love to connect and learn more about your goals.

Hi, I’m Kristine. I support SaaS businesses with customer support, email support, technical troubleshooting, and onboarding across live chat and email. I’m comfortable handling high volumes of inquiries, documenting cases properly, and digging into issues, even reverse engineering when needed to find the root cause and provide clear solutions. For me, great support is about clarity, empathy, and making sure every customer leaves the conversation feeling taken care of. I can help you with: - Customer Support (Email & Live Chat – Intercom, Zendesk, Gorgias) - Technical Support & Troubleshooting - Customer Onboarding & Setup Guidance - Ticket & Inbox Management - Customer Retention & Churn Prevention Why clients hire me? ✔ The human touch in SaaS support — I balance technical skills with real empathy ✔ Strong understanding of American communication style ✔ AI-assisted but always human, clear, and on-brand responses ✔ I make smart decisions and don’t rely on constant supervision ✔ I ask the right questions before processing cancellations ✔ I focus on long-term collaboration and growth Tools I use: Intercom | Zendesk | GoHighLevel | ActiveCampaign | ClickFunnels | Email | Live Chat What you can expect? - Faster response times - Clear, easy-to-understand support replies - Less back-and-forth with customers - Improved customer satisfaction - Better retention and fewer cancellations If you’re looking for someone who can handle support and genuinely take care of your customers, I’d love to be part of your team.

With over 7 years of experience in customer support, I help eCommerce brands deliver fast, reliable, and high-quality customer experiences that drive repeat purchases and long-term loyalty. As an eCommerce Customer Support & Returns Optimization Specialist, I handle everything from daily support operations to improving workflows that reduce refunds and increase customer satisfaction. I manage high-volume inquiries across platforms like Zendesk, Gorgias, Freshdesk, and Gmail -ensuring timely, empathetic, and brand-aligned responses. I’m experienced in handling order tracking, disputes, chargebacks, returns, and refunds while maintaining a smooth and professional customer journey. Beyond support, I focus on returns optimization - identifying patterns, minimizing unnecessary refunds, and improving policies and communication to protect your revenue without compromising customer trust. My goal is simple: to reduce support friction, improve retention, and help your business scale efficiently. 💯

Thank you for viewing my profile! I am a Registered Nurse with a Bachelor's Degree of Science in Nursing, so providing customer care is rooted deep within my approach to providing customer success. With over a decade of experience in customer service, I have honed my skills, knowledge, and attitude, making me a valuable asset to your team. I am a Customer Success Specialist with a proven track record of providing client success through strategic and personalized solutions. My commitment is to stay current with industry trends and best practices, ensuring that my approach to customer service remains effective. ✅ Experience with using Helpdesk platforms - Zendesk - Intercom - Gorgias - Reamaze - Tidio - Gladly - Freshdesk - Zoho - LiveChat - Live Agent - LiveZilla - Help-Scout. ✅ Experience with using VOIP platforms: - Dialpad - Aircall - Toky - RingCentral - Zoom Meeting - GoTo Meeting ✅ Experience with using CRM: - Slack - Gitlab - Airtable - Basecamp - Asana - Trello - Monday - Hubspot. ✅ Experience with using E-commerce Tools: - Shopify - Oberlo - CJ Dropshipping - Dropified - Aliexpress - Stripe - Recurly - Amazon - eBay - WordPress My goal is to establish and maintain a positive working relationship, and to contribute to the success and growth of your company through my unwavering dedication and strong work ethic.

🌟 With 10+ years of hands-on experience in customer service and technical support, I help businesses create seamless customer experiences, streamline support processes, and boost satisfaction. My mission is simple: every interaction should leave your customers feeling valued, supported, and loyal to your brand. 𝗪𝐇𝐘 𝗠𝐄? 💬 Customer Service Excellence I go beyond answering questions — I deliver thoughtful, personalized support that builds trust and keeps customers coming back. 🔧 Technical Troubleshooting Expertise From software glitches to complex account issues, I quickly diagnose and resolve problems, minimizing downtime and frustration. 📈 Proven Results I’ve helped teams increase CSAT scores, reduce response times, and optimize workflows to deliver faster, more reliable service. 💡 Customer-Centered Approach I listen first, act second. Every solution I provide is tailored to your customers’ needs, creating positive experiences that last. 📞 Efficient, Empathetic Communication Clear, friendly, and professional — I know how to turn tough situations into opportunities to strengthen customer relationships. 🔧 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 I Work With ✅ Salesforce ✅ Intercom ✅ Zendesk ✅ Reamaze ✅ HubSpot ✅ LiveChat ✅ Aircall ✅ Monday.com ✅ Asana ✅ LogMeIn Rescue ✅ Microsoft 365 ✅ eBay seller tools ✨ Let’s work together to transform your support into a growth engine for your business. I also offer a trial period at a test rate, so you can see firsthand how I’ll bring value to your team before committing long-term.