Hire the Best Slack Freelancers
in Jamaica

Are administrative, marketing and e-commerce tasks taking your attention away from growing your business? I help busy entrepreneurs and growing teams stay organized, support their customers and keep essential daily operations moving. My background combines virtual assistance, digital marketing, social media, customer service and e-commerce support, so I can provide more than basic administrative assistance. I started my freelance career as a Virtual Assistant and have since expanded my experience across e-commerce, content creation, marketing and business operations. I have worked with startups, service providers, e-commerce stores, healthcare companies, real estate professionals, coaches, restaurants, beauty brands and personal brands. HOW I CAN SUPPORT YOUR BUSINESS Virtual and Administrative Assistance • Email and calendar management • Online research and data entry • Document and spreadsheet organization • File and database management • Appointment scheduling and follow-ups • SOP and process documentation • Project and task coordination • General administrative support E-commerce Support • Shopify and WooCommerce assistance • Product uploads and updates • Product descriptions • Order and inventory administration • Customer inquiries and order support • Website content updates • Promotional launches • Basic landing-page support Marketing and Social Media Assistance • Content calendars • Canva graphics and carousels • Reels and short-form video editing • Captions and marketing copy • Content scheduling and publishing • Community engagement • Email newsletters and campaigns • Lead research and outreach • Performance reports Customer Support • Email, chat and social-media support • Responding to customer inquiries • Order updates and follow-ups • Complaint resolution • Customer relationship management • Maintaining professional and friendly communication TOOLS Canva • CapCut • Shopify • WordPress • WooCommerce • Mailchimp • Klaviyo • Meta Business Suite • Metricool • Buffer • Later • Google Workspace • Microsoft Office • Trello • ClickUp • Notion • Asana • Slack WHY WORK WITH ME? • Experienced in both administrative and marketing support • Organized, dependable and detail-oriented • Strong written communication and customer-service skills • Comfortable learning new systems and processes • Able to work independently without constant supervision • Focused on accuracy, deadlines and consistent execution • Capable of supporting both daily operations and long-term projects Whether you need ongoing virtual assistance, e-commerce support or a reliable professional to help your marketing team stay organized, I can adapt to your existing systems and help reduce your workload. Send me a message with the tasks you need help managing, and let’s discuss how I can support your business.

CAREER OBJECTIVES As a dedicated and versatile freelancer, I aim to leverage my skills in customer service, data entry, business development, operations assistance and project management to deliver high-quality services to clients while maintaining a flexible and results-driven approach. With a strong commitment to meeting deadlines and exceeding expectations, I am focused on building long-term relationships with clients by providing tailored solutions that add value to their business. My goal is to continue expanding my portfolio, stay updated with industry trends, and deliver exceptional work that helps clients achieve their objectives and growth.

Top-Rated Upwork Freelancer & Intuit Certified Bookkeeper with over 4 years of experience supporting US based LLCs over 15 years of General Bookkeeping, Business & Office Administration expertise. I’m multi-talented, professional, highly-productive and detail-oriented with top-tier C2 level verbal and written communication skills. I'm an avid learner, tech-savvy, proactive, smart, self-starter that has worked with many of the current communications and business software used by virtual assistants and accountants. See below. PREVIOUS ROLES HELD: Staff Accountant, Accountant, Assistant Accountant, Manager, Office Manager, Accounts Receivables Officer, Accounts Payables Officer, Sales Auditor, Profit Analyst, Agent Accounts Auditor, Virtual Bookkeeper, Executive Virtual Assistant, Administrative Assistant. QUALIFICATIONS: National Association of Certified Bookeeepers (NACPB) Bookeeping Cetrtification Course Currently enrolled with intended completion in December 2026. Intuit Academy Professional Bookkeeping Certificate: Coursework Included: Bookeeping Basics, Assets in Accounting, Liabilities & Equity in Accounting and Financial Statement Analysis. Scored 91% overall average. Completed August 2023. ACCA Global (Association of Chartered Certified Accountants) Foundation Level courses: F1 (FAB) Accountant in Business, F2 (FMA) Management Accounting, F3 (FFA) Financial Accounting and F4 Business Law. Completed 2011 ACHIEVEMENTS: 1. US$200,000 plus receivables collected in less than 3 years of cumulative receivables management for local and US based businesses. 2. US$20,000 plus bad debt collections in less than 6 months cumulative collections management for US based businesses. 3. US$12,000 plus collected in unrealized income in less than 1 month 4. Executive support led to 600% increase in revenue for small business within 3 months of start date due to increased communication and timely responses to potential clients. 5. 20,000 plus transactions completed in QuickBooks Online and FreshBooks in less than 1000 cumulative hours for US based businesses. 6. 450 plus Bank Reconciliations completed since March 2023 (on a part-time basis only) 7. 1000 plus bank and credit card transactions uploaded manually to QuickBooks Online & FreshBooks. 8. Multiple years of clean ups and reconciliations of multiple bank and credit card accounts completed in less than 150 hours on average. 9. Cash flows increased as claim submissions were streamlined resulting in weekly receipts of cash to business instead of monthly submissions which previously resulted in cash flows every 6 weeks. 10. Expert management and internal reporting through the creation of easy to use templates and simple report formats that non-accountants can understand. SKILLS: -US GAAP Bookkeeping -Accurate Bank, Credit Card and Ledger Accounts Reconciliation -Expert Accounts Receivables Management & Collections -Critical Thinking -Detail Oriented -Productivity Focused -Proactive -Self-starting -Business Administration -Office Management -Payroll Processing - Highly Communicative -C1-C2 level Communication (EF SET Certification) -Team Player -Superb Organizational and Administrative Skills -Top Rated Freelancing BUSINESS & ACCOUNTING APPLICATIONS: -QuickBooks Online -QuickBooks Desktop (Pro, Premier, Accountant, Enterprise) -SurePayroll -ParaPay -Google Suite -Microsoft Suite -FreshBooks -Wave -Microsoft Solomon -Microsoft GP -TouchPoint/Aloha Enterprise -Slack -Asana -Hubspot -Mondaydotcom -ECP123 -Adobe Photoshop, Illustrator, InDesign -Canva TESTIMONIALS: "I didn’t realize how disorganized I was until Saran stepped in. She’s helped me untangle a pretty complex situation: a US corporation, personal expenses, a property management company in Mexico, and financials in both USD and pesos. It was a mess—and she brought clarity, structure, and peace of mind. What I thought would be a nightmare to sort out, she handled with precision and patience. Now I have a clean set of books, confidence in my numbers, and a much better understanding of how everything ties together. I can’t recommend her enough. " Michael B. (Current Upwork Client) "Saran has been working for me for the last 6 months on bookkeeping projects using Freshbooks for legal billing. She has a great understanding of the process and makes my life easier. She communicates effectively and timely. I sincerely and without hesitation recommend her as a bookkeeper for your project." ~ Ken S., Expert Medical Consultant (Current Upwork Client) "Saran has been working with us for over a year. Her attention to detail is impeccable, her communication skills are unmatched and she truly is a professional. She kept our clients very happy throughout her time with us, and will be looking forward to working with her in the near future. No complaints, she’s just a rockstar. She’s an asset to any company. " Yacine J., Virtual Staffing Consultant

I am a working professional with over two years of experience in customer support and customer success roles. I entered the workforce through a government data entry internship and later worked as a Record Retrieval Specialist. In my role as a Record Retrieval Specialist, I consistently performed at a high level, which led to my promotion to an exclusive list of custodians. In 2024, I began working as a Customer Support Specialist with a Homeowners' Association Management company. I started in a basic role, but due to my tenacity, ability to learn quickly, and strong problem-solving and time management skills, I was entrusted with additional responsibilities, including, but not limited to, assisting with escalation management, which required a broader use of my skill set.

I am a hard working customer service representative, being in the marketing industry for over 12 years. I have a keen interest in seeing to the needs of others and ensuring their needs are filled with patience and professionalism. I've been a freelancer for over 3 years working with a range of clients on the fiverr platform. I've worked in a wide range of industries such as: • Automotive • Insurance • Medical • Cosmetic • Real Estate I've managed to maintain a 4.9 rating from over 30 different clients located in places such as •Germany • France • United States •Canada • Netherlands • Puerto Rico I'm aiming for greater opportunities and to have more consistent contracts to grow as a freelancer. I am proficient in Microsoft Word, excel, Google sheets and docs. My people skills will make me an asset to your business.

Thank you for taking the time to review my profile to see why I am the obvious choice freelancer!. I am a Customer Experience Expert with a naturally friendly/charismatic personality and over 8 years experience in this field. My professional background experienced with clients such as (AT&T, Comcast, Medical Practices, Paysafe etc.). I have over 1 year experience with using Zendesk ticketing software and over 2 years using CRM applications and have gained the knowledge in using various medical applications such as; Eaglesoft, Dentrix, EHR, ect. I am a fast learner and always gets the job done efficiently and effectively exceeding your expectations with the reassurance of success, even with little to no supervision required. I enjoy being able to interacting with various individuals of different race, background and ethnicity; not to mention troubleshooting and offering the best help with the possible issue at hand using my expertise and resourceful nature.. I am highly skilled in typing, multitasking, verbal and written communication and providing excellent customer experience by telecommunication and face to face. My interests are to expand my knowledge and experience in this field for self development and growth and exploring my options with other businesses that are willing to use my talent as an asset.