Hire the Best Oracle Siebel Specialists
in the Philippines

An Enthusiastic IT Professional specialized in Identity and Access Management, Data Analysis, and IT Operations. Expert and highly familiar with a wide variety of security and in B2B processes. Experienced in supporting Fortune 500 companies using cloud platform. Knowledgeable in Electronic Data Interchange and LINUX/UNIX Platform.

Hello there! Been working in the Customer Service / Incident Management industry for over 6 years now. My tenure in Philippine Long Distance Telephone Co. / SMART will always be the highlight of my career. Currently working as a collections specialist for a cash loan app. Virtual Assistance - Tech and virtual savvy and can work in the cloud. Highly proficient in Email management, Document handling, Problem Management, Incident Management, Debt Collections management. I will provide you with the best customer service that money can buy! I am experienced in Customer support and Aftersales support with 6 years of experience in Customer Service, Aftersales, and Business Development. I consider myself a "Soldier of Fortune" in the world of freelancing and corporate alike due to my tenacity and acquired skills over the years My thirst for knowledge will never be quenched, always willing to learn, and very trainable with what I need to know. And definitely TRUST-WORTHY. My skills include, but are not limited to: 📌 Basic and advanced trouble-shooting skills in Telecommunication services (DIA /MPLS/IP TRUNK/FIXED SERVICES/ICT) 📌 Different types of CRM's (Siebel, Salesforce, Monday.com) 📌 Underwriting 📌 Debt collections 📌 Video editing software (Adobe premiere pro / Canva) 📌 Linkedin 📌 Email management 📌 Chat support 📌 Various Admin tasks 📌 Zendesk 📌 Google apps/docs 📌 Microsoft Office 360 📌 Microsoft Excel, docs, PowerPoint 📌 Different types of softphones 📌 Social Media Marketing (Facebook, Instagram, X) Certifications : - ITIL v4 Foundation Certified - Fortinet NSE 3 Ceritified

I create high-quality, accurate transcripts from your audio or video recordings and can also turn them into subtitles. I guarantee clear and precise transcripts with fast turnaround times. I have been working as a freelancer for nearly seven years, collaborating with clients across various industries, including telecommunications, finance, technology, retail, medical, and legal sectors. With thousands of hours of audio transcribed and subtitled, and hundreds of satisfied customers, I ensure fast, hassle-free, and professional service. If you’re interested in working with me, let's talk!

Dedicated and adaptable professional with 10+ years of experience in customer service, virtual assistance, sales support, and administrative operations. Skilled in client communication, CRM management, e-commerce support, order processing, and remote team assistance. Known for being detail-oriented, reliable, and efficient in handling multiple tasks in fast-paced environments. 💼 Professional Experience 📌 Event Sales Specialist & E-commerce (Shopify/WooCommerce) Support | 2023 – Present 📧 Manage email, chat, and client inquiries for corporate events and online products. 🤝 Coordinate with clients, schedule meetings, assist with event planning, and provide customer support. 🧾 Prepare invoices and manage billing using Zoho Books. 📋 Utilize tools such as Second CRM, Trello, Callbell, Gmail, WhatsApp, Slack, Discord, and Telegram. 🛒 Support e-commerce operations including inventory checks, order processing, and product management using WordPress/WooCommerce and Shopify. 🍽️ Restaurant Operations Specialist | Singapore | 2022 – 2023 👥 Provided customer service in a fast-paced restaurant environment. 📞 Managed reservations, customer requests, table setup, and daily operational support. ☎️ BPO Customer Support Specialist | 2015 – 2022 🌏 Supported Australian clients across various customer service and business operations roles. 📦 Handled order processing, inbound/outbound calls, collections, live chat, and business account support. ⚡ Developed strong communication, multitasking, and problem-solving skills in high-volume environments. 🛠️ Additional Skills 🎨 Graphic Design Skilled in Adobe Photoshop and Canva for creating logos, event materials, souvenirs, tarps, and shirt designs. ⌨️ Data Entry & Documentation Accurate typing speed of 50–60 WPM with strong attention to detail and document handling experience. 🌟 What I Can Help With: ✅ Virtual Assistance ✅ Customer Support & Client Communication ✅ Email & Chat Management ✅ CRM & Task Management ✅ E-commerce Support (Shopify/WooCommerce) ✅ Order Processing & Data Entry ✅ Administrative Support ✅ Graphic Design & Marketing Materials I bring a combination of customer service expertise, administrative efficiency, and creative skills to help businesses streamline operations and provide excellent customer experiences remotely.

Over 18 years of experience in the field of information technology as a Functional Consultant of Oracle E-Business Suite and Cloud Applications, with strong background in implementing integrated modules (Financials: GL, AP, AR, FA, Tax, Distributions: PO, INV, OM, Manufacturing: OPM, Discrete, Property Manager and ASCP. Well experienced in implementing project full cycles using Application Implementation Method (AIM). Good knowledge of SQL, Agile. More than 4 years of Odoo implementation with interfaces to Oracle. Odoo modules consist of Purchasing, Inventory, Sales Order, Invoicing/Accounting, eCommerce/Website, Barcode, POS. Prior to functional consulting stints in IT, has 12 years extensive experience in bookkeeping/financials (Oracle, Odoo, Quickbooks), both in General and Cost Accounting. Excellent background in financial reporting with full knowledge of business end to end processes. Skilled in creating concept of activity-based costing systems for Manufacturing.

Experience in ETL/BI Testing, Data base Testing, Manual Testing. • Experience in Extraction, Transformation and Loading (ETL) data from various sources into Data Warehouses using Datastage, Informatica as ETL tools on Teradata,Oracle, SAP, Netizza Database. • Hands on experience in writing and executing SQL queries using Joins and Sub queries. • Experience in validating initial and incremental/delta loads. • Knowledge on SQL Queries Scripts • Good knowledge of ETL Tool Architecture and ETL Work flow process • Good Exposure to Data Warehousing concepts like star and snowflake schemas, dimension and fact tables and slowly changing dimensions. • Strong in Software Development Life Cycle (SDLC) and Testing Life Cycle (STLC). • Strong Experience in Functional Testing, Integration Testing, System Testing, Regression Testing, Smoke and Ad-hoc Testing, User Acceptance Testing, Compatibility Testing. • Experience in Agile Process, Scrum process and Water Fall Model. • Prepared testing estimates and test plan. • Involved in preparation of test data. • Involved in client status calls, defect calls etc. • Involved in design of test closure reports, lessons learned, project metrics and defect metrics and dashboards. • Mentored junior resources and trained them. • Having experience in domains like Retail, Healthcare and Banking,