Hire the Best Operations Managers in Cebu, PH

I help founders, recruiters, agencies, and growing teams turn messy operations into clean, repeatable, AI-powered systems. My experience comes from real operations work, not just AI tool usage. I have supported project management, customer operations, technical support, recruiting coordination, research, data organization, documentation, and process improvement. I now use that background to build AI-assisted workflows, automation-ready systems, SOPs, dashboards, and repeatable processes that help teams work faster and with fewer errors. 🤖 AI Workflow Builder I design practical workflows using Claude Cowork, ChatGPT Codex, prompts, templates, and structured operating procedures. ⚙️ Automation and Process Improvement I help reduce repetitive manual work by mapping your current process, identifying bottlenecks, and creating automation-ready workflows. 🧩 Operations System Builder I build SOPs, dashboards, trackers, task boards, internal docs, handoff systems, and knowledge bases that make your team easier to manage. 🧠 AI Coworker Workflows I can help create Claude or ChatGPT coworker-style workflows for research, recruiting, customer support, admin tasks, documentation, and daily operations. 📋 Recruiting, Support, and Admin Operations My background includes project management, technical support, customer operations, recruiting support, research, data organization, and process coordination. 📊 Tools I can support ChatGPT, Claude, ChatGPT Codex, Google Workspace, Notion, Airtable, Trello, Asana, ClickUp, Slack, spreadsheets, CRM trackers, and automation planning. Clients work with me because I do not just complete tasks. I look at the full workflow, clean it up, document it, and help turn it into a system that saves time and is easier to delegate. I build AI-assisted workflows and operations systems for teams that want to reduce manual work, improve handoffs, and scale without adding unnecessary complexity. I can help you design workflows, SOPs, templates, dashboards, and automation-ready processes. My strength is combining practical operations experience with AI tools so the final system is not just impressive, but actually useful for daily work. Common projects I can support: • AI workflow setup for admin, recruiting, support, and research tasks • Claude coworker style workflows for repeatable business processes • ChatGPT prompt systems and reusable task templates • ChatGPT Codex support for technical documentation and workflow assistance • SOPs, checklists, process maps, and internal playbooks • Automation planning for repetitive tasks • Project management system cleanup • Recruiting trackers and candidate pipeline workflows • Customer support macros, ticket workflows, and knowledge bases • Reporting dashboards and spreadsheet-based systems

I’m Mike, an Executive Assistant, Operations Manager, and Recruiter with 10,000+ Upwork hours, 100% Job Success, and a strong track record helping founders, CEOs, and agencies streamline operations, scale hiring, and run high-impact systems across their business. I combine operations, recruiting, e-commerce management, and automation — giving you a single partner who can manage your backend processes while driving efficiency, structure, and predictable execution. ⭐ What I Do Best 1. Recruitment & Talent Acquisition • Built and scaled Synapse International’s global hiring operations • Reduced time-to-fill by 30% through automation and optimized funnels • Managed a 1,000+ recruiter community on Discord • Full-cycle hiring: sourcing → screening → coordination → onboarding • Experienced with ATS tools: Lever, Breezy, Workable, Bubble.io ATS, Custom ATS 2. Operations & Project Management • Manage complex cross-team operations, launches, and internal workflows • Experienced in ClickUp, Asana, Notion, Productive • Build SOPs, dashboards, KPI tracking, and automations • Support founders with daily priorities, follow-ups, and reporting 3. Lead Generation & Email Outreach • List-building and enrichment: Apollo, Juicebox, Apify, ContactOut • Cold email infrastructure & deliverability management • Campaign building using Smartlead, Instantly, Klaviyo, Mailchimp 4. E-Commerce Operations (Shopify & Amazon) • Managed customer support and operations for a top haircare brand (Locsanity) • 6,000+ hours doing Amazon/Shopify tasks • Store setup, product uploads, A+ content, dropshipping operations • Customer Experience (CX), returns, fulfillment coordination 5. Admin, Executive Support & Customer Service • Email + calendar management • Research, documentation, reporting • Task coordination and team follow-ups • 5+ years experience in customer-facing roles, incl. Amazon CS 🔧 Tools I Use ATS: Lever, Breezy, Workable, Bubble.io ATS PM Tools: ClickUp, Notion, Asana, Productive Email Outreach: Instantly, Smartlead, Klaviyo, Mailchimp Lead Tools: Apollo, Juicebox, ContactOut, Apify E-Commerce: Shopify, Amazon Seller Central CRM: HubSpot, Salesforce, Slack, Discord Design & Content: Canva, WordPress, SEMrush AI: ChatGPT, Notion AI, Jasper 🚀 Why Clients Work With Me • 10,361+ Upwork hours and consistent long-term contracts • Blend of operations, recruiting, and technical execution • I build systems that save time, reduce manual work, and improve accuracy • I communicate clearly, anticipate needs, and stay ahead of tasks • I’m reliable, organized, and able to support fast-moving founders 📩 Let’s Work Together If you need someone who can manage operations, run your recruiting processes, lead outreach, support your e-commerce workflows, or be your right hand, I’d be happy to help.

Leverage Your Business Potential with an Experienced Virtual Assistant! 🚀 I bring over 10 years of expertise, managerial experience, and a passion for delivering top-quality results. My vast skill set, solution-driven mindset, and unparalleled communication skills make me the ideal choice for businesses seeking to maximize efficiency and success. Discover the Benefits: Decades of Relevant Experience Unwavering Commitment to Customer Service and Technical Support Proven Business Acumen, Especially in Dropshipping Results-Driven Mindset Focus on Excellence in Every Task Impeccable Job Success Rating Extensive Managerial Background Exceptional Organizational Skills Crystal Clear Communication (No Accent Issues) With my extensive experience, technical know-how, and commitment to quality, I am the ideal virtual assistant to help grow your business. I understand the importance of customer service, technical support, and solution-driven problem solving, and I have the skills and expertise to bring these qualities to your organization. Don't hesitate - let me be your trusted partner as you work towards your business goals. Hire me today and experience the benefits of working with a seasoned and skilled professional!

Have been working with the IT industry for more than 7 years which focuses on troubleshooting web hosting or email hosting issues. *Main contact for customers needed support. *Supports Email Setup, email connection troubleshooting *Supports CMS application troubleshooting (Wordpress, Joomla, etc.) *Troubleshoot Website Error such as Error 403, 404, 505 and other PHP error. *Supports domain registration. *DNS management and troubleshooting *Ensuring customer satisfaction. * Communicate objectives to the team. * Ensure customer orientation and productivity of the employees and react accordingly when needed. * Main contact for any needs of the employees. * Motivate and mentor the team through encouragement and support * Ensure that the agents are available to cover the required service level. * Manage sickness and absence for the team, ensuring that the Company's policies are adhered to. * Report unusual absence patters or concerns to the Operations Manager and HR department. * Liaise with the OM and HR department to enforce and monitor disciplinary and performance policies. * Liaise with other Team Supervisors and interact with other departments within the company to ensure maximum effectiveness. * Provide technical leadership to the team. * Handle complex customer issues and case escalation as required. * Identify the training needs for the members of the team and ensure that support is provided as required. * Create and implement team based or individual action plans as needed to drive individual and team performance. * Coordinate with the Product Managers and 2nd Level to ensure that the team is updated with technical information, new product features, standard processes, and escalation procedure. * Review individual performance of team members and submit reports on a daily, weekly, monthly, and quarterly basis. * Monitor agent's performance and be proactive in making changes, formulating strategies, and implementing team-based or individual action plans as needed to drive performance and improve the service level. * Continuous pro-active effort towards analyzing and improving customer satisfaction, internal procedures, and business processes. * Conduct interview for potential new agents or replacements agents.

I have built numerous Airtables complete with functions, formulas and integrations. Below are some of the kinds of Airtable Bases I have created; 1. Product Launch 2. Marketing Campaigns 3. Company Projects and Reports 4. Department Task Trackers 5. Billing Expenses 6. Legal Cases Tracker 7. Influencer Outreach 8. Market Research 9. Daily Personal Expenses and Tasks tracker 10. CRM Some of these bases utilizes integration with different apps like Zapier, Shopify, Slack, Gmail, Calendars, Harvest, Monzo.

You don't need another developer who just closes tickets. You need a technical partner who understands the business logic behind the code. I am a Senior Product Engineer and Founder (HipStaff Solutions) with over 10 years of experience building complex SaaS platforms, not just simple websites. I specialize in taking vague requirements and turning them into scalable, secure production applications. Why work with me? - I Build Systems, Not Just Views: From HR payroll logic and complex e-commerce pricing engines to secure legal document generators, I handle heavy business logic. - Speed & Efficiency: I leverage advanced AI coding agents within my workflow, allowing me to deliver clean, tested code 2-3x faster than traditional developers. - Full-Stack & Cross-Platform: I can build your web platform (Next.js/NestJS) and your mobile app (Flutter) simultaneously, ensuring perfect data sync. - Performance Critical: For high-load or secure terminal applications, I utilize Rust. Recent Work: Enterprise AI Intelligence Platform (NDA): - Currently architecting a stealth-mode AI intelligence platform under investor assessment. - The Build: A complex system designed to aggregate and process intelligence data, built for scalability and high-stakes decision-making. - Role: Solo Technical Founder & Architect. HipStaff Solutions (HR SaaS): - A full-scale Payroll & HR platform specialized for the Philippine market. Automates complex government contributions (SSS, PhilHealth), tax forms (BIR 2316), and biometrics. - The Tech: Next.js, TypeScript, PostgreSQL (Prisma), and Stripe for payments. Advanced Mobile Engineering (Flutter & Flame): - Captain's Bluff (Live): A high-fidelity multiplayer Liar's Dice game with real-time Firestore sync for thousands of users. - Club 81: A high-energy logic puzzle built with Flutter & the Flame Engine. I re-engineered Sudoku logic into a dynamic "Club Vibe" system, replacing static numbers with animated characters and real-time state management. Developer Tooling & Systems (Rust & Electron): - NebulaVault ("LastPass for SSH"): A secure SSH connection manager built in Rust using the Iced GUI framework. Features zero-knowledge encryption for managing sensitive server keys. - BrowserPort (Desktop Utility): A cross-platform browser dispatcher (Mac/Windows/Linux) that routes links to specific browsers based on user rules. Built with Electron & React. - GhostWire: A secure, ephemeral TUI (Terminal User Interface) chat client built in Rust. Zero logs, zero config, 100% terminal.