Hire the Best Operations Managers
in the Philippines

I step in and run operations so founders can step out of the weeds. With 16+ years across Operations, Project Management, and Business Development, I take full ownership of day-to-day systems, teams, and workflows — not just support them. My experience spans e-commerce, retail, marketing, call centers, and VA management, working directly with U.S.-based clients and CEOs. What I bring: — SOPs, onboarding materials, and QA processes built from scratch — VA and team leadership across U.S. and Philippines-based teams — KPI/KPR tracking across multiple industries and business types — Client relations, training, and team onboarding end-to-end — Project systems that keep everything moving without chasing — Lean Six Sigma discipline applied to real small business chaos Earlier roles in Social Media Management, Business Development, and executive VA work give me a rare 360° view of how businesses operate — so I don't just fix one part, I see how everything connects. If you're a founder running multiple businesses and need someone to take the wheel on operations — not just assist — that's exactly what I do.

5+ Years Executive Assistant | 7+ Years Leadership | 20+ Years Customer Service | eCommerce, Digital Marketing, Cleaning Compaines & Healthcare/Caregiver Staffing Agencies 50%+ Trustpilot Growth • 90%+ CSAT • 100+ Staff Managed I help business owners, agencies, eCommerce brands, cleaning companies, and service businesses build the operational systems, customer service frameworks, and accountability processes they need to scale — from small teams to multi-department operations. Over the last 20+ years, I have led customer service, operations, and business improvement initiatives, including helping a European eCommerce brand increase its Trustpilot score from single digits to 80% and improving Customer Satisfaction (CSAT) to 85%+ through leadership coaching, QA programs, SOP restructuring, workflow optimization, and accountability systems. WHO I WORK WITH: Business owners scaling their operations and teams eCommerce brands improving customer experience and retention Cleaning companies building scheduling and operational systems Digital marketing agencies improving accountability and workflows Service businesses seeking operational efficiency and growth Companies requiring SOPs, process documentation, and team structure WHAT I DELIVER: Operations Management and Process Improvement SOP Writing and Process Documentation Workflow Optimization and Systems Development Customer Service and Customer Experience Management Quality Assurance (QA) Programs KPI Tracking, Reporting, and Accountability Systems Team Leadership and Virtual Assistant Management Onboarding and Training Systems Project Coordination and Administrative Operations 30-60-90 Day Operational Roadmaps Customer Support Escalation Management Remote Team Management and Performance Coaching WHY WORK WITH ME: I don't stop at recommendations. I build the systems, document the processes, train the team, establish accountability, and support implementation to ensure improvements become part of daily operations. With 20+ years in customer service and operations, 7 years managing 100+ staff and supervisors, and 50+ SOP and workflow projects completed, I bring practical operational leadership that delivers measurable results. READY TO START? Send me your operational challenge, customer service issue, workflow bottleneck, or growth objective. I'll review your current situation and provide an initial assessment. If we're a good fit, I'll recommend a clear action plan and scope a fixed-price engagement within 48 hours.

𝙉𝙚𝙚𝙙 𝙖𝙣 𝙀𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙋𝙍𝙊 𝙩𝙤 𝙠𝙚𝙚𝙥 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙢𝙤𝙫𝙞𝙣𝙜? 📦 Shopify Store Manager for eCommerce & Dropshipping Brands ⚙️ 7+ Years in Shopify Operations, Fulfillment & Backend Systems, VA 🚀 Helped support a $2.9M+ watch and jewelry brand from the operations side Here’s how I help eCommerce founders keep operations moving 👇👇👇 🔥 𝙚𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 𝙖𝙣𝙙 𝙎𝙃𝙊𝙋𝙄𝙁𝙔 𝘽𝘼𝘾𝙆𝙀𝙉𝘿 I help Shopify brands stay organized behind the scenes — from listing backend systems and fulfillment workflows to supplier coordination, customer support issues, and daily operational follow-ups. I’m not just here to “do tasks.” I look at how the store is actually running, where things are getting stuck, and what needs to be fixed so operations run like a well-oiled machine. I combine tech fluency with human judgment and problem-solving skills Here are the operations I can run and support for you 👇 ✦ Shopify backend operations and store organization ✦ Fulfillment, 3PL, and supplier coordination ✦ Order issue tracking and daily fulfillment follow-ups ✦ Inventory, pre-order, and product availability monitoring ✦ Internal trackers, issue documentation, and root-cause checking ✦ Customer support coordination for refunds, replacements, and delays ✦ Product launch and testing store workflows ✦ Access management, operational checklists, and team support ✦ Founder/CEO support for daily operations and problem-solving Seems like a good fit for your eCommerce brand? 👑 💬 Drop a personalized message and let’s see in what capacity I can help your business 😊 Or if you want to learn more about what I can do behind the scenes, here’s more of what I bring to the table 👇 🔥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙌𝘼 𝙖𝙣𝙙 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 I can support your customer service team from the backend side by making sure order details, fulfillment updates, replacements, and issue statuses are clear and organized. Here are the support processes I can help with 👇 ✦ Gorgias support workflows ✦ Customer support QA and team checks ✦ Refund and replacement coordination ✦ Chargeback monitoring and documentation ✦ Order issue investigation ✦ Communication between CS, Shopify, suppliers, and 3PL 🔥 𝘾𝙍𝙀𝘼𝙏𝙄𝙑𝙀𝙎, 𝘼𝙄 𝙏𝙊𝙊𝙇𝙎 𝙖𝙣𝙙 𝙈𝙀𝙏𝘼 𝘼𝘿𝙎 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 I can support creative and ad workflows by helping prepare visuals, video ads, AI-generated content, and Meta campaign setup based on your existing strategy. Tools and workflows I can support 👇 ✦ AI image and video workflows using Higgsfield, ChatGPT, and Arcads ✦ Video editing and creative preparation for Meta ads ✦ Meta Ads Manager campaign setup based on client strategy ✦ Canva and Photoshop for simple layouts, edits, and asset adjustments ✦ Creative coordination with photographers, editors, and media buyers 🔥 𝙋𝘼𝙔𝙈𝙀𝙉𝙏𝙎, 𝘾𝙃𝘼𝙍𝙂𝙀𝘽𝘼𝘾𝙆𝙎 𝙖𝙣𝙙 𝙁𝙄𝙉𝘼𝙉𝘾𝙀 𝙊𝙋𝙎 Here are the finance operations I can support 👇 ✦ Processing and sending payments through Airwallex ✦ PayPal payment and transfer support ✦ Supplier payment coordination ✦ Refund checks and documentation ✦ Chargeback monitoring and follow-ups ✦ Payroll support and payment tracking 💬 Send me an Upwork message 📞 Let’s talk about where your operations need the most support 🚀 I’ll help you clean it up and keep things moving Talk soon, Adrian

Hi, My name is Arlyn. I am an operations-focused professional skilled in CRM management, automations and workflows. I have experience in research, website maintenance, recruitment support, and events coordination. My goal is to make business processes streamlined and operations running smoothly. I am proficient in the following tools: 1. HubSpot 2. Monday com 3. GoHighLevel 4. Notion 5. WordPress (Elementor) 6. Canva 7. Asana 8. Bullhorn ATS 9. Make com (in training) 10. Google Suite 11. Microsoft 365 (with strong proficiency in Excel) 12. Claude AI 13. ChatGPT 14. Gemini 15. Perplexity 16. Tito io I am a strong communicator and collaborator. I work proactively and takes accountability and ownership across service delivery.

𝗜 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝗲𝗱 𝘄𝗶𝘁𝗵 𝗮𝗻𝗱 𝗹𝗲𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴, 𝗰𝗿𝗲𝗮𝘁𝗶𝘃𝗲 𝗮𝗴𝗲𝗻𝗰𝗶𝗲𝘀, 𝗰𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝗯𝗿𝗮𝗻𝗱𝘀, 𝗮𝗻𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗯𝗮𝘀𝗲𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗼 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝘁𝗵𝗲𝗶𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝘀𝗼 𝘁𝗵𝗲𝘆 𝗰𝗮𝗻 𝘀𝗰𝗮𝗹𝗲 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗰𝗵𝗮𝗼𝘀. Are you an entrepreneur does that have millions of ideas but never have the time or attention to get that stuff DONE & too BUSY handling the day to day operations of your business? just because... • 𝘋𝘦𝘢𝘥𝘭𝘪𝘯𝘦𝘴 𝘬𝘦𝘦𝘱 𝘨𝘦𝘵𝘵𝘪𝘯𝘨 𝘱𝘶𝘴𝘩𝘦𝘥 𝘰𝘳 𝘮𝘪𝘴𝘴𝘦𝘥. • 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘪𝘴 𝘮𝘦𝘴𝘴𝘺 𝘢𝘯𝘥 𝘶𝘯𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦𝘥. • 𝘠𝘰𝘶𝘳 𝘵𝘦𝘢𝘮 𝘳𝘦𝘭𝘪𝘦𝘴 𝘰𝘯 𝘺𝘰𝘶 𝘧𝘰𝘳 𝘥𝘪𝘳𝘦𝘤𝘵𝘪𝘰𝘯 𝘪𝘯𝘴𝘵𝘦𝘢𝘥 𝘰𝘧 𝘮𝘰𝘷𝘪𝘯𝘨 𝘰𝘯 𝘵𝘩𝘦𝘪𝘳 𝘰𝘸𝘯. • 𝘈𝘯𝘥 𝘦𝘷𝘦𝘳𝘺𝘵𝘩𝘪𝘯𝘨 𝘴𝘦𝘦𝘮𝘴 𝘵𝘰 𝘱𝘢𝘶𝘴𝘦 𝘶𝘯𝘭𝘦𝘴𝘴 𝘺𝘰𝘶 𝘴𝘵𝘦𝘱 𝘪𝘯. That usually means your systems are not built to support your current level of growth yet. 𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝗲𝗿𝗲 𝗜 𝗰𝗼𝗺𝗲 𝗶𝗻. I want you to focus on the ideas that generate money in your business. I do everything else to make your business run smoothly. I make your ideas come to reality so that you can run a more profitable and innovative business. I will help you turn messy workflows into clear, structured systems so your team knows exactly what to do, when to do it, and how to do it without constant follow-ups. 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝟭. 𝗙𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗢𝗢 | 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 I work closely with founders and CEOs to bring clarity and structure into their day-to-day operations. • Oversee operations and team workflows • Build and refine systems, SOPs, and processes • Align daily execution with long-term goals • Help teams move from reactive to proactive • Create structure so the business does not rely on you for every decision 𝗦𝗼𝗺𝗲 𝘁𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗜’𝘃𝗲 𝘄𝗼𝗿𝗸𝗲𝗱 𝘄𝗶𝘁𝗵 𝘀𝗼 𝗳𝗮𝗿 𝘊𝘭𝘪𝘤𝘬𝘜𝘱, 𝘈𝘴𝘢𝘯𝘢, 𝘛𝘳𝘦𝘭𝘭𝘰, 𝘔𝘰𝘯𝘥𝘢𝘺, 𝘞𝘪𝘹, 𝘡𝘢𝘱𝘪𝘦𝘳, 𝘎𝘏𝘓, 𝘊𝘰𝘯𝘷𝘦𝘳𝘵𝘬𝘪𝘵, 𝘚𝘭𝘢𝘤𝘬, 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱, 𝘊𝘢𝘯𝘷𝘢, 𝘞𝘰𝘳𝘥𝘱𝘳𝘦𝘴𝘴, 𝘊𝘢𝘭𝘦𝘯𝘥𝘭𝘺, 𝘛𝘺𝘱𝘦𝘧𝘰𝘳𝘮, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘋𝘳𝘪𝘷𝘦, 𝘊𝘢𝘯𝘷𝘢, 𝘔𝘪𝘳𝘰 (𝘵𝘩𝘦𝘳𝘦 𝘢𝘳𝘦 𝘱𝘳𝘰𝘣𝘢𝘣𝘭𝘺 𝘮𝘰𝘳𝘦 𝘵𝘩𝘢𝘵 𝘐 𝘩𝘢𝘷𝘦𝘯'𝘵 𝘵𝘩𝘰𝘶𝘨𝘩𝘵 𝘰𝘧 𝘺𝘦𝘵). 𝟮. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 I make sure your projects move forward without delays, confusion, or constant check-ins. • Manage timelines, deliverables, and team coordination • Keep everyone aligned and accountable • Ensure launches and campaigns run smoothly • Improve workflows so nothing falls through the cracks 𝟯. 𝗖𝗹𝗶𝗰𝗸𝗨𝗽 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 & 𝗕𝘂𝗶𝗹𝗱𝘀 Audit → Strategy → Build → Training → Optimization I help you use ClickUp as your main system so your operations are organized in one place. • ClickUp workspace setup and optimization • Workflow design and automation • CRM and project management system builds • Integration with tools like Zapier Training & Support • Team training so everyone knows what to do • SOPs and video walkthroughs • Ongoing support for smooth adoption 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘 I understand how frustrating it feels when your business is growing but your systems cannot keep up. 𝘔𝘺 𝘨𝘰𝘢𝘭 𝘪𝘴 𝘯𝘰𝘵 𝘫𝘶𝘴𝘵 𝘵𝘰 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘦 𝘺𝘰𝘶𝘳 𝘵𝘰𝘰𝘭𝘴, 𝘣𝘶𝘵 𝘵𝘰 𝘩𝘦𝘭𝘱 𝘺𝘰𝘶 𝘣𝘶𝘪𝘭𝘥 𝘢 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘵𝘩𝘢𝘵 𝘳𝘶𝘯𝘴 𝘸𝘪𝘵𝘩 𝘤𝘭𝘢𝘳𝘪𝘵𝘺, 𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦, 𝘢𝘯𝘥 𝘭𝘦𝘴𝘴 𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘤𝘦 𝘰𝘯 𝘺𝘰𝘶. I treat every business I work with as if it were my own. If you’re ready to get your time back and have a team that can actually run with systems in place, feel free to send me a message. 𝘓𝘦𝘵’𝘴 𝘧𝘪𝘹 𝘵𝘩𝘦 𝘤𝘩𝘢𝘰𝘴 𝘢𝘯𝘥 𝘣𝘶𝘪𝘭𝘥 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘸𝘰𝘳𝘬𝘴 𝗞𝗮𝘁𝗲 ☕️ 𝘾𝙤𝙣𝙨𝙪𝙡𝙩𝙖𝙣𝙩 + 𝙄𝙢𝙥𝙡𝙚𝙢𝙚𝙣𝙩𝙤𝙧 + 𝙄𝙣𝙩𝙚𝙜𝙧𝙖𝙩𝙤𝙧

You're doing everything yourself. Tools are scattered, processes leak, your team has drifted from the vision — and that's on you for not building the Operating System your business needed. That's the gap I close ⸻ I will serve as your Virtual COO and install a Business Operating System (BOS) — the operational backbone that lets your company scale without chaos or founder dependency. I don't hand over a deck and disappear. I understand the painpoint, implement the full system and create discipline for your team, then hand you a business that runs without you as the bottleneck. Over 8 years, I've done this work across real estate, SaaS, e-commerce, IT and cybersecurity, healthcare, construction, hospitality, and education — different industries, same operational path. I've carried founders from 3 to 30 employees without the wheels coming off. On Upwork alone: 57 completed engagements, 3,200+ hours, $100K+ earned, 95% Job Success Score, Top Rated Plus. The framework I implement rests on six pillars 🧭 Vision & Strategic Clarity — long-term direction and quarterly priorities 🏗 Organizational Structure — clear accountability so everyone knows what they own ⚙️ Systems & Processes — SOPs, workflows, and operational infrastructure 🚀 Execution Cadence — leadership rhythms (Rocks, L10 meetings, Scorecards) 🎯 Leadership Accountability — leaders aligned around ownership and results 📊 Performance & Metrics — dashboards and KPI tracking that surface reality The result is a company that runs on systems, not stress. My Implementation runs on the tools your team already uses (I dont reinvent the wheel): ClickUp, Notion, Google Workspace, or Microsoft 365 — integrated through Zapier or Make, and AI-enhanced (Claude, ChatGPT) where it removes real drag, not just for show. By the end of our engagement, you'll have clear priorities, accountable leaders, scalable workflows, and dashboards that surface reality — not the version of it you want to see. Open to a 15-minute call this week to map out what your first 90 days would look like.