Hire the Best Operations Managers
in the Philippines

FREE 40-HOUR ONBOARDING AND TRAINING! Helping ecommerce founders scale through operations, customer success, Shopify management, SOP development, project coordination, and team leadership. I help Shopify brands and growing e-commerce businesses fix messy operations, streamline customer support, and bring structure to daily workflows so founders can focus on scaling instead of putting out fires. If you're dealing with any of these: Disorganized backend systems are holding your growth back The customer support inbox is completely out of control No consistent execution or follow-through on your team Daily operations running on chaos instead of systems I step in as your Operations Manager + Execution Partner, bringing clarity, efficiency, and reliable execution so your business runs smoothly whether you're watching or not. REAL RESULT One client came to us with 3 weeks of unresolved support tickets and zero systems in place. Within 2 weeks, we had a full Gorgias helpdesk setup, SOPs written, and an average response time under 4 hours. WHAT MAKES ME DIFFERENT I don't just complete tasks. I take ownership of your operations. If you've ever said, "I just need someone I can trust to run this without me watching over them," that's exactly what I do. Proactive - I fix issues before they escalate Systems-focused - I build processes that actually scale Reliable - no micromanaging needed Strategic + hands-on - I plan and implement Services WHOM I WORK BEST Shopify store owners are overwhelmed by their own growth E-commerce brands are scaling operations and needing structure Founders who are ready to delegate and truly let go Ready to bring order to your operations? Send me a message today, and I'll respond within 24 hours. Let's map out exactly where I can take things off your plate and get your business running the way it should.

I help founders, CEOs, and growing businesses build organized, scalable operations so they can focus on growth instead of day-to-day management. With over 13 years of experience in Operations Management, Project Management, and Executive Support, I’ve partnered with business owners, C-suite executives, and nonprofit leaders to streamline workflows, improve processes, manage remote teams, and deliver projects on time. My expertise includes operations management, project coordination, SOP development, CRM administration, process automation, KPI tracking, executive support, client success, and team leadership. I have extensive experience with CRM platforms, project management software, productivity suites, AI tools, and workflow automation, allowing me to quickly adapt to new systems and improve operational efficiency. I’ve supported businesses in construction, real estate, home services, marketing, technology, agencies, and nonprofit organizations by building systems that improve accountability, strengthen communication, and create scalable operations. I’m proactive, detail-oriented, and solutions-driven. I take ownership of my work, communicate clearly, and ensure nothing falls through the cracks. If you need an Operations Manager who can organize your business, optimize your processes, and keep your team aligned, I’m ready to help.

Experienced Operations Manager with over 4 years of proven success in optimizing business processes and driving operational efficiency. Possessing exceptional written and verbal communication abilities, coupled with stellar interpersonal skills, I excel in fostering positive relationships and facilitating seamless collaboration across all levels of an organization. My approach is characterized by assertiveness and tact, blending a tenacious work ethic with a polite demeanor to achieve desired outcomes. Known for my proactive nature, I consistently anticipate challenges and implement strategic solutions to mitigate risks and enhance productivity. My skill set encompasses a diverse range of competencies, including but not limited to: Digital Marketing: Experienced in project management, overseeing campaigns from conception to execution. Proficient in social media management, crafting engaging content to enhance brand awareness and engagement. Skilled in creating blog posts that resonate with target audiences and drive organic traffic. Capable of handling general virtual assistant tasks to support organizational needs. Employee Training and Scheduling: Proficient in designing and executing comprehensive training programs to empower staff with the necessary skills and knowledge. Effective scheduling ensures optimal resource allocation and operational continuity. Payroll Management: Demonstrated expertise in overseeing payroll processes, ensuring accuracy and compliance with regulatory requirements. Employing meticulous attention to detail, I streamline payroll operations to minimize errors and enhance efficiency. Inventory Control: Adept at implementing robust inventory management systems to track, monitor, and control inventory levels. By leveraging analytical insights, I optimize inventory turnover rates and minimize carrying costs. Client-Centric Approach: Committed to delivering exceptional client experiences, I prioritize client satisfaction and cultivate long-lasting relationships. By understanding client needs and preferences, I tailor solutions to exceed expectations and drive business growth. Social Media Management: Experienced in crafting engaging social media content and managing platforms to enhance brand awareness and audience engagement. Proficient in social media analytics, I leverage data-driven insights to refine strategies and optimize performance across various social media channels. Furthermore, my experience extends to the successful establishment and management of startup ventures. In a previous role, I spearheaded the setup of a startup company, assuming responsibility for processing all legal documents and orchestrating call center operations. This experience equipped me with invaluable insights into startup dynamics and the ability to navigate regulatory frameworks with precision and diligence. My commitment to excellence, coupled with a flexible schedule, positions me as an asset to any organization seeking to optimize operations and achieve sustainable growth. I am eager to leverage my expertise and contribute to the success of your projects.

Founders hire me to turn 'I'll deal with it later' into 'it's already done.' I built the SOPs that let one founder step fully away from daily operations, and the business didn't miss a beat. Executive Assistant and Fractional Chief of Staff, over 16,400 hours on Upwork, 100% Job Success Score, Top Rated. As Chief of Staff to that founder, I became the decision layer between him and his crews. He set direction. I owned making sure it turned into daily action, documented, tracked, followed through, without him needing to sit in on every conversation to make it happen. This is the difference between hiring someone to do tasks and hiring someone to own a function. Calendar and inbox management: I build systems, not just schedules. Meetings get real prep, follow-ups happen without reminders, and nothing sits unanswered. Operations and SOP documentation: I document processes so the business runs the same way whether or not any one person is doing the work that day. CRM management and business operations: I've handled CRM migrations and day-to-day upkeep alongside Asana, Notion, Google Workspace, and Slack, so your data stays clean and your team always knows what's next. Vendor and client communication: one point of contact who follows through, so nothing falls through the cracks between people. I use AI tools daily, including ChatGPT and Claude, to move faster through documentation and research without lowering the bar on quality. I'm looking for one long-term, full-time Executive Assistant, Operations Manager, or Chief of Staff role with a founder or executive who's ready to hand off a real function, not assign a rotating task list. If that's what you need, send the invite. I'll come to the call ready to talk about what you want off your plate permanently, not just what you need done this week.

Revenue's growing. If everything still runs through you, that's not growth, that's a bottleneck. I build the systems that fix it: SOPs, workflows, KPI dashboards, and accountability structures that make your business process-dependent, not manager-dependent. 20 years of combined experience in BPO and freelance operations management. I find the gap, build the fix, and leave you with a team that doesn't need to ask you everything. I lead the business with: SOP & process documentation KPI systems & performance dashboards Workflow audits & process improvement Document control & data organization Sales funnel & lead tracking operations Project management setup (Notion) Workflow mapping & diagrams (Miro) Documentation & reporting (Google Workspace, Microsoft) Tool-agnostic by design. I think in systems first, tools second. Whatever your team runs on, I can work in it or tell you honestly when it's the wrong fit. I don't hand you a framework and disappear. I build it, test it, embed it, and train your team to run it without me. So, what's still running through you that shouldn't be? Let's have that conversation.

I help founders and growing businesses improve how work gets done by simplifying operations and building systems that scale. Most clients already have SOPs, tools, and documentation—but execution is still messy. Tasks fall through the cracks, ownership is unclear, and processes exist on paper but don’t work in practice. That’s where my approach is different. The Strategy: I don’t start with SOP documentation—I start by fixing the system.I take a top-down view of how work actually flows, identify constraints and decision bottlenecks, and redesign workflows so execution is clear and ownership is explicit. Once the process works in practice, I document it into lean, repeatable systems that reduce manual effort, improve accountability, and support long-term growth. What I specialize in: Business process improvement & workflow optimization Operations management for startups and small businesses Process mapping, gap analysis, and bottleneck identification SOP documentation and process standardization Systems building using tools like ClickUp, Airtable, and automation platforms OBM-style operational support for scaling teams My work emphasizes operational clarity and disciplined execution—without adding unnecessary layers. Best fit clients: Business owners scaling operations or teams Companies with undocumented or inconsistent processes Founders who feel busy, overwhelmed, or operationally stuck If you need someone who can see the whole system, improve it, and then document it properly, I can help. 📩 Send me a message and tell me where your operations feel stuck—I’ll help you identify what’s slowing things down and how to fix it.