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CAREER HIGHLIGHTS AND COMPETENCIES Agile Project Manager and Transformation Leader with 12+ years of experience in software development and project delivery. Expertise spans Agile leadership, AI initiatives, and executive reporting, with a proven track record of delivering complex solutions and leading distributed, multicultural teams. KEY ACCOMPLISHMENTS AND ORIGINAL IDEAS IMPLEMENTED ● Led an AI initiative that automated ETL for U.S. Stocks Ownership and Funds, delivering a production-ready solution designed to reduce analyst effort from 22 analysts to 1 superanalyst. ● Reduced time-to-market by 50% for an Australian banking website by leading a distributed Scrum team, increasing release frequency from monthly to biweekly. ● Delivered a Robotic Process Automation (RPA) solution for a US law firm’s case filings process as Project Manager, completing the project 2 weeks ahead of the schedule. ● Developed a centralized reporting dashboard on PowerBI, which tracked leading and lagging OKRs across Project Delivery, Client Support, Velocity, Predictability, Cycle Time, Throughput, Team Health, and Agile Maturity, enabling data-driven decision-making at the portfolio level. ● Accelerated financial news delivery by 50% by coaching a distributed Scrum team to increase integration frequency for a global financial data workstation from every two months to monthly. ● Successfully led cross-functional collaboration across North America, Europe, and APAC, partnering with C-suite executives, Product Managers, Engineering Leaders, and distributed delivery teams to execute enterprise Agile transformations, AI initiatives, and large-scale software delivery programs. ● Administered Jira across business domains including Healthcare, Financial Services, and eCommerce by designing workflows, screens, automations, and custom transitions to streamline processes. ● Conceptualized and facilitated the "Next Sprint" gamified Agile Workshop, an immersive Scrum simulation that onboarded 7 cohorts of 10-15 participants and accelerated Agile adoption. AWARDS & RECOGNITION Five-time award recipient at FactSet (2023–2025), recognized for: ● Excellence Award (2024, 2025) – Outstanding performance and contributions to Business Agility. ● Top Performer (2024) – Ranked among the top 10% of employees in the annual performance evaluation. ● Solution-Driven Values Setter Award (2023) – Delivering measurable business impact through innovative leadership. ● Leadership Award (2023) – Driving strategic initiatives and organizational success.

I’ve spent the last several years helping engineering teams deliver better—faster, with fewer blockers, and with clearer direction. My background is a mix of Scrum Master, Release Train Engineer, and now Engineering Manager, so I tend to look at delivery beyond just ceremonies. I focus more on how teams actually work day-to-day—where things get stuck, where priorities are unclear, and what’s slowing delivery down. I’ve worked with distributed teams across APAC, EU, and Africa, so I’m comfortable navigating time zones, cross-team dependencies, and different ways of working. Most of my experience is in web and e-commerce, but the common thread has always been improving execution and team alignment. What I usually help teams with Running Scrum ceremonies in a way that’s actually useful (not just routine) Cleaning up Jira / Azure DevOps boards so everyone knows what’s going on Helping teams commit realistically and improve sprint follow-through Spotting blockers early and working across teams to resolve them Improving backlog quality with product owners and stakeholders Keeping communication clear, especially for distributed teams Coaching teams to take more ownership instead of relying on constant direction

Looking for an experienced AI Product and Operations Manager?😎 I can handle projects, improve your organization's business process and provide digital marketing services! If you're looking to breakthrough that 6-figure mark or a consistent MRR, let me help you! Plus if you're looking for software development teams I have my own team of 3 years (with some of them based in the U.S) to help your needs! Here's a quick summary of what I offer: ✔️Shopify B2B and B2C Data Driven Conversion Funnel Analysis ✔️End to End Project Management for ALL kinds of projects (Software Development, RPA, AI, Digital Marketing, Business Process Transformation, Agile Transformation among others) ✔️ Product Management from inception to Go-to market to scale ✔️ Automation: Make, n8n, Zapier, UiPath, Laiye, etc. ✔️ Digital Marketing Campaigns (Social Media, Email, SEO, etc.) ✔️ Copywriting ✔️ Script writing (Video,Podcast, etc.) ✔️ On page / Off page SEO ✔️Agile (Scrum, Lean, Kanban, etc.) specific Management ✔️Project Management, RPA Agile and Business Process Consultation ✔️AI: Generative AI and Data Science Business Improvement Projects ✔️Technical Documentation on all aspects of projects and business Some (but not all) Technologies and Tools I have used so far or I am familiar with: ⭐️Google Analytics ⭐️ Firebase ⭐️ Shopify ⭐️ Mixpanel ⭐️ Azure DevOps ⭐️ Chat GPT ⭐️ Nano Banana ⭐️ Higgfield ⭐️ Veo ⭐️ Flora ⭐️ MidJourney ⭐️ Google AI Studio ⭐️ Vertex ⭐️ Canva ⭐️ UiPAth ⭐️ Laiye ⭐️ Zapier ⭐️ Notion ⭐️ ClickUp ⭐️ Asana ⭐️ TeamGantt ⭐️ Stable Diffusion ⭐️ DALL-E ⭐️ Pictory ⭐️ JIRA ⭐️ Confluence ⭐️ D365 ⭐️ NetSuite ⭐️ SAP ⭐️ Make ⭐️ About me: I have been a Product Manager for more than 8 years. Most of my projects are long term projects of 6 months -2 years and I am also experienced & certified in Agile/Scrum and Project Management. I have been exposed to different kinds of Software Development Projects (now I am deep into RPA Project Management) and Digital Marketing projects. I would greatly welcome new experiences that you might offer. When it comes to operations, I handled Operations as COO of a startup company for around 3 years early in my career so I can say I am fairly efficient and knowledgable when it comes to business processes and operations. If you have mobile app, web app or any development needs especially RPA, I have an experienced team (worked together for 3 years) working with me on call to provide the product you need! I can also handle Agile Transformation projects with Small - Medium sized companies given that most of the projects on my portfolio were either Hybrid or Scrum Projects and I also handled these kinds of projects within my organization.

💻 Virtual Assistant | Admin Support | Certified Scrum Master | Invoicing Specialist Hey there! Need someone to manage admin and projects seamlessly while you focus on growth? That’s my specialty. I’m a detail-oriented Virtual Assistant with a strong background in administrative support, client management, and project coordination. I specialize in helping busy entrepreneurs and teams stay organized, on track, and focused on what matters most. ✅ Admin Tasks & Client Support – Inbox management, scheduling, invoicing, onboarding, data entry—you name it, I’ve got it covered. I make sure the back end of your business runs like a well-oiled machine. ✅ Certified Scrum Master – With an Agile mindset, I bring structure and clarity to projects. I can also facilitate meetings, help teams prioritize work, and coach you through productivity challenges. ✅ Excellent Communicator – I handle client-facing tasks professionally and warmly, ensuring your brand is represented with care and consistency. ✅ ClickUp Expert—I leverage tools like ClickUp and Google Workspace to enhance productivity, streamline workflows, and maintain organized, accessible information. I blend the flexibility of a Virtual Assistant with the structure of a project manager, making me a unique asset to teams that want efficient support, clear systems, and reliable follow-through. Let’s make your day easier—one task at a time. 😊 𝙏𝙊𝙊𝙇𝙎 𝘼𝙉𝘿 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙃𝙀𝙇𝙋 𝙔𝙊𝙐: ✦ ClickUp ✦ Google Workspace ✦ Canva ✦ Miro ✦ Freshdesk ✦ Zendesk ✦ Trello ✦ Slack ✦ Xero ✦ Zoho 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙟𝙪𝙢𝙥 𝙞𝙣𝙩𝙤 𝙖𝙘𝙩𝙞𝙤𝙣? 👉🏼 If you're sold and think we're a good fit 👉🏼 Drop a personalized Upwork message and schedule a meeting 👉🏼 Choose a time that works best for you for a discovery call

I help startups and businesses launch bug-free web and mobile applications by finding issues before users do. With a strong QA background and Agile experience, I ensure quality, clarity, and reliability in every project. I specialize in: - Manual testing for web & mobile applications - Test case creation, execution, and defect reporting - Regression, smoke, and UAT testing - Basic automation & performance testing support - Clear documentation and coordination with dev teams - Tech-focused virtual assistance (QA admin, reports, tracking, scheduling) I have professional experience as a QA Engineer, Test Lead, and Scrum Master, working with cross-functional and distributed teams. I’ve supported Agile teams by ensuring quality standards, improving test processes, and maintaining clear communication between stakeholders. Tools & Tech: Azure, Jira, Trello, Selenium (basic), Postman(basic), JMeter, Git, Excel, Google Workspace, Adobe Analytics Methodologies: Agile, Scrum, SAFe, SDLC, STLC What clients like working with me: - Detail-oriented and highly organized - Clear communicator (written & verbal) - Reliable, proactive, and deadline-driven - Comfortable working remotely and across time zones If you need a reliable QA tester or tech-savvy virtual assistant who treats your product like their own, let’s talk. I’m available for short-term tasks or long-term support.

Too many moving parts, not enough hours? 𝙄'𝙫𝙚 𝙜𝙤𝙩 𝙮𝙤𝙪. 🙌 📋 Technical projects, delivered on time ⚙️ Operations tightened, blockers cleared 🤖 AI tools woven into your everyday workflow 💻 A PM who speaks both "deadline" and "deployment" Drowning in details that need a home? Whether it's a product roadmap that needs structure, a team that needs aligning, or a leadership calendar that needs breathing room, 𝙄'𝙡𝙡 𝙩𝙖𝙠𝙚 𝙞𝙩 𝙤𝙛𝙛 𝙮𝙤𝙪𝙧 𝙥𝙡𝙖𝙩𝙚 -- so you can stay focused on growing the business, not running it day to day. 💎 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙋𝙍𝙊𝙅𝙀𝘾𝙏 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 👉 𝘐 𝘥𝘰𝘯'𝘵 𝘫𝘶𝘴𝘵 𝘵𝘳𝘢𝘤𝘬 𝘵𝘪𝘤𝘬𝘦𝘵𝘴 — 𝘐 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘸𝘩𝘢𝘵'𝘴 𝘣𝘦𝘩𝘪𝘯𝘥 𝘵𝘩𝘦𝘮, 𝘩𝘢𝘷𝘪𝘯𝘨 𝘳𝘶𝘯 𝘧𝘶𝘭𝘭 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘤𝘺𝘤𝘭𝘦𝘴 𝘧𝘰𝘳 𝘵𝘦𝘤𝘩 𝘵𝘦𝘢𝘮𝘴. ♦ Building timelines and managing Jira/ClickUp boards from kickoff to release ♦ Facilitating agile ceremonies as a Scrum Master ♦ Conducting code reviews and supporting QA testing alongside engineers ♦ Coordinating engineers, QA, and stakeholders through the full dev lifecycle ♦ Triaging bug reports — reviewing, categorizing, and prioritizing ♦ Resolving cross-functional blockers before they slow down delivery 💎 𝘼𝙄-𝙄𝙉𝙏𝙀𝙂𝙍𝘼𝙏𝙀𝘿 𝙒𝙊𝙍𝙆𝙁𝙇𝙊𝙒𝙎 👉 𝘐𝘧 𝘵𝘩𝘦𝘳𝘦'𝘴 𝘢 𝘴𝘮𝘢𝘳𝘵𝘦𝘳, 𝘧𝘢𝘴𝘵𝘦𝘳 𝘸𝘢𝘺 𝘵𝘰 𝘥𝘰 𝘪𝘵, 𝘐'𝘭𝘭 𝘧𝘪𝘯𝘥 𝘪𝘵. ♦ Integrating AI tools (Claude, ChatGPT, GoHighLevel, Fathom) into daily operations ♦ Automating handoffs between Sales and Fulfillment teams to eliminate blockers ♦ Standardizing and documenting processes across departments ♦ Managing user access and permissions across platforms 💎 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 & 𝘾𝙇𝙄𝙀𝙉𝙏 𝘾𝙊𝙊𝙍𝘿𝙄𝙉𝘼𝙏𝙄𝙊𝙉 👉 𝘔𝘶𝘭𝘵𝘪𝘱𝘭𝘦 𝘤𝘭𝘪𝘦𝘯𝘵𝘴, 𝘵𝘦𝘢𝘮𝘴, 𝘢𝘯𝘥 𝘥𝘦𝘢𝘥𝘭𝘪𝘯𝘦𝘴 𝘳𝘶𝘯𝘯𝘪𝘯𝘨 𝘢𝘵 𝘰𝘯𝘤𝘦? 𝘛𝘩𝘢𝘵'𝘴 𝘮𝘺 𝘤𝘰𝘮𝘧𝘰𝘳𝘵 𝘻𝘰𝘯𝘦. ♦ Serving as primary liaison between clients and internal teams ♦ Delegating tasks across designers, developers, and content creators ♦ Managing project timelines based on launch targets and client goals ♦ Tracking KPIs and reporting outcomes to stakeholders ♦ Organizing leadership meetings with clear, trackable action items 💎 𝙀𝙓𝙀𝘾𝙐𝙏𝙄𝙑𝙀 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝘾𝙀 & 𝘼𝘿𝙈𝙄𝙉 𝙏𝘼𝙎𝙆𝙎 👉 𝘐 𝘩𝘢𝘯𝘥𝘭𝘦 𝘵𝘩𝘦 𝘣𝘢𝘤𝘬𝘨𝘳𝘰𝘶𝘯𝘥 𝘸𝘰𝘳𝘬 𝘴𝘰 𝘺𝘰𝘶𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘵𝘦𝘢𝘮 𝘤𝘢𝘯 𝘴𝘵𝘢𝘺 𝘧𝘰𝘤𝘶𝘴𝘦𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘧𝘰𝘳𝘦𝘨𝘳𝘰𝘶𝘯𝘥. ♦ Managing inbox, calendar, and scheduling so nothing's double-booked ♦ Prepping reports, documentation, and presentations ♦ Coordinating travel and event planning, stress-free ♦ Keeping clients and teams in the loop with proactive communication ♦ Maintaining SOPs and shared resources so your team always has what it needs 💎 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙆𝙄𝙇𝙇𝙎 𝙏𝙃𝘼𝙏 𝙎𝙀𝙏 𝙈𝙀 𝘼𝙋𝘼𝙍𝙏 👉 AWS Certified Cloud Practitioner with hands-on full-stack development experience. ♦ HTML, CSS, JavaScript, React.js, Node.js, Git ♦ MySQL, MongoDB, AWS ♦ Comfortable bridging conversations between technical and non-technical stakeholders Here's the thing... ...managing projects and people is rarely simple. Between shifting timelines, scattered tools, and teams that need constant alignment, it's easy for things to slip through the cracks. 𝙏𝙝𝙖𝙩'𝙨 𝙬𝙝𝙚𝙧𝙚 𝙄 𝙘𝙤𝙢𝙚 𝙞𝙣. 𝙄'𝙡𝙡 𝙠𝙚𝙚𝙥 𝙩𝙝𝙚 𝙗𝙖𝙘𝙠𝙚𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜 𝙨𝙢𝙤𝙤𝙩𝙝𝙡𝙮 𝙨𝙤 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙩𝙝𝙚 𝙙𝙚𝙘𝙞𝙨𝙞𝙤𝙣𝙨 𝙩𝙝𝙖𝙩 𝙢𝙤𝙫𝙚 𝙩𝙝𝙚 𝙣𝙚𝙚𝙙𝙡𝙚. 🟢 Ready to work together? Here's how we get started: 1️⃣ Send me a personalized Upwork message 2️⃣ Click the green Schedule a Meeting button 3️⃣ Pick a 15-minute slot and I'll confirm Talk soon, 𝙋𝙖𝙩𝙧𝙞𝙘𝙞𝙖 𝙋𝙎. 𝙄𝙛 𝙮𝙤𝙪'𝙧𝙚 𝙧𝙚𝙖𝙙𝙞𝙣𝙜 𝙩𝙝𝙞𝙨 𝙛𝙖𝙧, 𝙮𝙤𝙪'𝙧𝙚 𝙥𝙧𝙤𝙗𝙖𝙗𝙡𝙮 𝙖𝙡𝙧𝙚𝙖𝙙𝙮 𝙘𝙤𝙣𝙫𝙞𝙣𝙘𝙚𝙙. 𝙇𝙚𝙩'𝙨 𝙩𝙖𝙡𝙠. 😉