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CAREER HIGHLIGHTS AND COMPETENCIES Agile Project Manager and Transformation Leader with 12+ years of experience in software development and project delivery. Expertise spans Agile leadership, AI initiatives, and executive reporting, with a proven track record of delivering complex solutions and leading distributed, multicultural teams. KEY ACCOMPLISHMENTS AND ORIGINAL IDEAS IMPLEMENTED ● Led an AI initiative that automated ETL for U.S. Stocks Ownership and Funds, delivering a production-ready solution designed to reduce analyst effort from 22 analysts to 1 superanalyst. ● Reduced time-to-market by 50% for an Australian banking website by leading a distributed Scrum team, increasing release frequency from monthly to biweekly. ● Delivered a Robotic Process Automation (RPA) solution for a US law firm’s case filings process as Project Manager, completing the project 2 weeks ahead of the schedule. ● Developed a centralized reporting dashboard on PowerBI, which tracked leading and lagging OKRs across Project Delivery, Client Support, Velocity, Predictability, Cycle Time, Throughput, Team Health, and Agile Maturity, enabling data-driven decision-making at the portfolio level. ● Accelerated financial news delivery by 50% by coaching a distributed Scrum team to increase integration frequency for a global financial data workstation from every two months to monthly. ● Successfully led cross-functional collaboration across North America, Europe, and APAC, partnering with C-suite executives, Product Managers, Engineering Leaders, and distributed delivery teams to execute enterprise Agile transformations, AI initiatives, and large-scale software delivery programs. ● Administered Jira across business domains including Healthcare, Financial Services, and eCommerce by designing workflows, screens, automations, and custom transitions to streamline processes. ● Conceptualized and facilitated the "Next Sprint" gamified Agile Workshop, an immersive Scrum simulation that onboarded 7 cohorts of 10-15 participants and accelerated Agile adoption. AWARDS & RECOGNITION Five-time award recipient at FactSet (2023–2025), recognized for: ● Excellence Award (2024, 2025) – Outstanding performance and contributions to Business Agility. ● Top Performer (2024) – Ranked among the top 10% of employees in the annual performance evaluation. ● Solution-Driven Values Setter Award (2023) – Delivering measurable business impact through innovative leadership. ● Leadership Award (2023) – Driving strategic initiatives and organizational success.

Let’s talk and work on your projects together! (I LOVE AND GENUINELY HELP STARTUPS! 📈🚀) Until now, a lot of my clients still have me for work at times they need help. I work with integrity and deliver only with my best leading to having a good relationship with them. What I can do for you: • Software Testing Services (Manual and Automated) • UI Testing (Cross-browser and Cross-device) • API and Performance Testing • AI Prompt Testing • Site Audit (Shopify, WooCommerce and the like) • Technical Documentation and Writing • Editing/Proofreading • Building WordPress Websites • Technical Support / Assistance • Project Management How and where I can be of help: • Analyzing users stories and/use cases/requirements for validity and feasibility • Execute all levels of testing (Exploratory, UI, Regression, Smoke & Sanity, Functional, Usability, Performance, and UAT) • Help AI apps get smarter by testing and providing feedback • Detect and track software defects and inconsistencies, bug reports with annotation • Writing Knowledge Bases and Manuals - Technical Documentation - User Guides • Provide technical support, feedback and recommendations based on best practices What I can offer for the team: • 10+ years of experience as a Software Tester (Web and Mobile) • 2+ years of using AI heavily for product testing • 8+ years doing Technical Documentation w/ close coordination w/ developers on a daily basis • 5+ years of BPO experience as a Technical Support/Helpdesk • Ability to handle multiple tasks simultaneously • Ability to work in a fast-paced environment with minimal supervision • Sense of ownership, critical thinker and problem-solving skills • Excellent interpersonal and communication skills • Team player with Good time-management skills I am very open and flexible on my approach and to discussions to meet each client's needs. Work with integrity. Deliver with quality and excellence. I can only commit to these. Anything you need help with? I will always be glad to be of assistance. Send me a message. 📩

"I truly do not have enough great things to say about Micaela. When I joined Bolt, Micaela was one of the sourcers that reported to me. From day one, she showed true commitment to Bolt's success. She's curious, works hard, receives and implements feedback, and constantly finds ways to improve processes. I could always trust that Micaela would get the job done + go above and beyond. I would highly recommend Micaela for just about any job!" - Lindsay Young Talent, Bolt August 2019 LinkedIn Recommendation Hi! I'm Micaela. I have been a Top Rated Freelancer for 7 years running. I have worked with clients from the US, UK, Singapore, and Australia. My strengths lie in Project Management within Fintech and Ecommerce. I currently possess a Yellow Belt in Lean Six Sigma and I am also an advocate of Agile methodologies My scope of tasks include: ✔️Daily/weekly reporting to clients ✔️Leading weekly WIPS ✔️Coaching/Training ✔️Managing executives' Linkedin, inbox, and calendar ✔️Invoicing ✔️Payroll ✔️Database management via Googlesheets or Excel ✔️Account/Client information management via CRM like Salesforce, Salesloft, or similar platforms ✔️Managing sensitive information and documents via Google Drive and Dropbox Project Management Tools: ✔️Discord Server Creation and Management ✔️Slack ✔️JIRA ✔️Trello ✔️Asana ✔️Confluence ✔️Google Suite Other Software/Tools: ✔️ Apollo.io ✔️ Salesforce ✔️ Salesloft ✔️ Canva ✔️ChatGPT ✔️Richpanel ✔️Zendesk ✔️Shopify ✔️Amazon Vendor Central If you are a startup looking to develop your business and don't know where to start or an established company looking to further build your team and streamline procedures then I'll be happy to discuss the details with you through voice or video call.

I am an experienced IT Professional with a Bachelor's Degree in Information Technology and 12 years of work experience in the IT industry. I do well in Business Analysis and Project Management with a solid background in DevOps Engineering and Customer Service. I have a Bachelor's Degree in Information Technology. As a Technical Business Analyst and Agile Project Manager, I meet with clients and business stakeholders for requirements elicitation. I write requirement documents to cover user stories. Define user stories to develop and/or enhance existing features with details, workflow diagrams, acceptance criteria, and test scenarios. Work closely with development to discuss the requirements, technical requirements, and limitations for the user stories defined. Work with testers to identify bugs and possible enhancements that would contribute to a better UI/UX experience and ADA compliance. Work with the design team to plan and execute design and workflows based on client requirements. I manage multiple projects at a time. I make sure that the development timeline is on track from requirements elicitation to deployment. I coordinate with proponents for User Acceptance Testing. I oversee possible blockers for each project and plan solutions ahead. All requirements are well coordinated with peers. Coordinate with high-level management for status updates and possible projects for automations and enhancements. As a DevOps Engineer under Agile Methodology, I troubleshoot back-end issues and participate in deployments to enhance the process flow of each application and process that my team handles within the sprint. I apply efficient methods for managing end-user systems to minimize downtime and errors. Resolved complex issues and escalations with the given SLA. Participated in War Rooms to resolve Priority 1 and 2 tickets. Acts as the Release Manager during deployments. Worked on Service Requests and Incident Management. Also did enhancements for the applications and processes. Managed to work on high-level issues within the given turnaround time. Created SOPs for each incident handled as documentation and used as a basis for future similar cases. I also do well with conversing with high-level management to do reports and evaluations of certain tasks and projects. My customer service skills were trained over the years as I worked with different types of customers and higher management. I learned how to handle people with passion and built strong relationships to exceed their expectations. I am a team player and I ensure to help my team grow.

𝐃𝐲𝐧𝐚𝐦𝐢𝐜 𝐑𝐨𝐜𝐤𝐬𝐭𝐚𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 | 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 | 𝐑𝐞𝐬𝐮𝐥𝐭𝐬-𝐎𝐫𝐢𝐞𝐧𝐭𝐞𝐝 | 𝐓𝐞𝐜𝐡-𝐒𝐚𝐯𝐯𝐲 𝐋𝐞𝐚𝐝𝐞𝐫 Are you looking for a 𝐭𝐨𝐩-𝐭𝐢𝐞𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 who can efficiently oversee your projects, drive business growth, and deliver exceptional results? With extensive experience in Fintech, ERP, Mobile & Web application development, social media management, and project delivery, I’m equipped to elevate your operations. But I offer more than just project management. I’m ready to shoulder diverse responsibilities—including sales, marketing, customer support, client communications, closing deals, and even recruitment—providing strategic insights to help your business thrive. 𝐌𝐞𝐞𝐭 𝐑𝐢𝐜𝐡𝐚𝐫𝐝 𝐉𝐚𝐲 𝐓𝐞𝐫𝐫𝐚𝐝𝐨—a dedicated Project Manager with over 10 years of experience across various industries. Whether you need a reliable Project Manager, an expert to manage and deliver your projects, or guidance on scaling your business, I am here to support your success. 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐅𝐨𝐜𝐮𝐬: Leading and managing high-performing teams Ensuring top-quality outputs and continuous improvement Collaborating seamlessly with stakeholders Providing strategic advice for business growth 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? 𝐏𝐫𝐨𝐯𝐞𝐧 𝐓𝐫𝐚𝐜𝐤 𝐑𝐞𝐜𝐨𝐫𝐝 & 𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐥𝐢𝐞𝐧𝐭 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤: I prioritize delivering value—building trust and long-term partnerships through outstanding results. 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 & 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧-𝐎𝐫𝐢𝐞𝐧𝐭𝐞𝐝: I anticipate challenges, drive projects forward, and ensure on-time, within-budget delivery—within scope and expectations. 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐭 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Maintaining open, honest dialogue is fundamental to my approach, ensuring you’re always informed and engaged. Let’s collaborate to turn your vision into reality—delivering consistent, high-quality results that propel your business forward. 𝐈 𝐥𝐨𝐨𝐤 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮!

5+ years of experience in startups, tech, and operations, building and leading dev teams. My skill set includes programming, product, and project management. I excel in managing software projects using agile methodologies and am committed to delivering product-oriented projects.