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Too many moving parts, not enough hours? 𝙄'𝙫𝙚 𝙜𝙤𝙩 𝙮𝙤𝙪. 🙌 📋 Technical projects, delivered on time ⚙️ Operations tightened, blockers cleared 🤖 AI tools woven into your everyday workflow 💻 A PM who speaks both "deadline" and "deployment" Drowning in details that need a home? Whether it's a product roadmap that needs structure, a team that needs aligning, or a leadership calendar that needs breathing room, 𝙄'𝙡𝙡 𝙩𝙖𝙠𝙚 𝙞𝙩 𝙤𝙛𝙛 𝙮𝙤𝙪𝙧 𝙥𝙡𝙖𝙩𝙚 -- so you can stay focused on growing the business, not running it day to day. 💎 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙋𝙍𝙊𝙅𝙀𝘾𝙏 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 👉 𝘐 𝘥𝘰𝘯'𝘵 𝘫𝘶𝘴𝘵 𝘵𝘳𝘢𝘤𝘬 𝘵𝘪𝘤𝘬𝘦𝘵𝘴 — 𝘐 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘸𝘩𝘢𝘵'𝘴 𝘣𝘦𝘩𝘪𝘯𝘥 𝘵𝘩𝘦𝘮, 𝘩𝘢𝘷𝘪𝘯𝘨 𝘳𝘶𝘯 𝘧𝘶𝘭𝘭 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘤𝘺𝘤𝘭𝘦𝘴 𝘧𝘰𝘳 𝘵𝘦𝘤𝘩 𝘵𝘦𝘢𝘮𝘴. ♦ Building timelines and managing Jira/ClickUp boards from kickoff to release ♦ Facilitating agile ceremonies as a Scrum Master ♦ Conducting code reviews and supporting QA testing alongside engineers ♦ Coordinating engineers, QA, and stakeholders through the full dev lifecycle ♦ Triaging bug reports — reviewing, categorizing, and prioritizing ♦ Resolving cross-functional blockers before they slow down delivery 💎 𝘼𝙄-𝙄𝙉𝙏𝙀𝙂𝙍𝘼𝙏𝙀𝘿 𝙒𝙊𝙍𝙆𝙁𝙇𝙊𝙒𝙎 👉 𝘐𝘧 𝘵𝘩𝘦𝘳𝘦'𝘴 𝘢 𝘴𝘮𝘢𝘳𝘵𝘦𝘳, 𝘧𝘢𝘴𝘵𝘦𝘳 𝘸𝘢𝘺 𝘵𝘰 𝘥𝘰 𝘪𝘵, 𝘐'𝘭𝘭 𝘧𝘪𝘯𝘥 𝘪𝘵. ♦ Integrating AI tools (Claude, ChatGPT, GoHighLevel, Fathom) into daily operations ♦ Automating handoffs between Sales and Fulfillment teams to eliminate blockers ♦ Standardizing and documenting processes across departments ♦ Managing user access and permissions across platforms 💎 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 & 𝘾𝙇𝙄𝙀𝙉𝙏 𝘾𝙊𝙊𝙍𝘿𝙄𝙉𝘼𝙏𝙄𝙊𝙉 👉 𝘔𝘶𝘭𝘵𝘪𝘱𝘭𝘦 𝘤𝘭𝘪𝘦𝘯𝘵𝘴, 𝘵𝘦𝘢𝘮𝘴, 𝘢𝘯𝘥 𝘥𝘦𝘢𝘥𝘭𝘪𝘯𝘦𝘴 𝘳𝘶𝘯𝘯𝘪𝘯𝘨 𝘢𝘵 𝘰𝘯𝘤𝘦? 𝘛𝘩𝘢𝘵'𝘴 𝘮𝘺 𝘤𝘰𝘮𝘧𝘰𝘳𝘵 𝘻𝘰𝘯𝘦. ♦ Serving as primary liaison between clients and internal teams ♦ Delegating tasks across designers, developers, and content creators ♦ Managing project timelines based on launch targets and client goals ♦ Tracking KPIs and reporting outcomes to stakeholders ♦ Organizing leadership meetings with clear, trackable action items 💎 𝙀𝙓𝙀𝘾𝙐𝙏𝙄𝙑𝙀 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝘾𝙀 & 𝘼𝘿𝙈𝙄𝙉 𝙏𝘼𝙎𝙆𝙎 👉 𝘐 𝘩𝘢𝘯𝘥𝘭𝘦 𝘵𝘩𝘦 𝘣𝘢𝘤𝘬𝘨𝘳𝘰𝘶𝘯𝘥 𝘸𝘰𝘳𝘬 𝘴𝘰 𝘺𝘰𝘶𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘵𝘦𝘢𝘮 𝘤𝘢𝘯 𝘴𝘵𝘢𝘺 𝘧𝘰𝘤𝘶𝘴𝘦𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘧𝘰𝘳𝘦𝘨𝘳𝘰𝘶𝘯𝘥. ♦ Managing inbox, calendar, and scheduling so nothing's double-booked ♦ Prepping reports, documentation, and presentations ♦ Coordinating travel and event planning, stress-free ♦ Keeping clients and teams in the loop with proactive communication ♦ Maintaining SOPs and shared resources so your team always has what it needs 💎 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙆𝙄𝙇𝙇𝙎 𝙏𝙃𝘼𝙏 𝙎𝙀𝙏 𝙈𝙀 𝘼𝙋𝘼𝙍𝙏 👉 AWS Certified Cloud Practitioner with hands-on full-stack development experience. ♦ HTML, CSS, JavaScript, React.js, Node.js, Git ♦ MySQL, MongoDB, AWS ♦ Comfortable bridging conversations between technical and non-technical stakeholders Here's the thing... ...managing projects and people is rarely simple. Between shifting timelines, scattered tools, and teams that need constant alignment, it's easy for things to slip through the cracks. 𝙏𝙝𝙖𝙩'𝙨 𝙬𝙝𝙚𝙧𝙚 𝙄 𝙘𝙤𝙢𝙚 𝙞𝙣. 𝙄'𝙡𝙡 𝙠𝙚𝙚𝙥 𝙩𝙝𝙚 𝙗𝙖𝙘𝙠𝙚𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜 𝙨𝙢𝙤𝙤𝙩𝙝𝙡𝙮 𝙨𝙤 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙩𝙝𝙚 𝙙𝙚𝙘𝙞𝙨𝙞𝙤𝙣𝙨 𝙩𝙝𝙖𝙩 𝙢𝙤𝙫𝙚 𝙩𝙝𝙚 𝙣𝙚𝙚𝙙𝙡𝙚. 🟢 Ready to work together? Here's how we get started: 1️⃣ Send me a personalized Upwork message 2️⃣ Click the green Schedule a Meeting button 3️⃣ Pick a 15-minute slot and I'll confirm Talk soon, 𝙋𝙖𝙩𝙧𝙞𝙘𝙞𝙖 𝙋𝙎. 𝙄𝙛 𝙮𝙤𝙪'𝙧𝙚 𝙧𝙚𝙖𝙙𝙞𝙣𝙜 𝙩𝙝𝙞𝙨 𝙛𝙖𝙧, 𝙮𝙤𝙪'𝙧𝙚 𝙥𝙧𝙤𝙗𝙖𝙗𝙡𝙮 𝙖𝙡𝙧𝙚𝙖𝙙𝙮 𝙘𝙤𝙣𝙫𝙞𝙣𝙘𝙚𝙙. 𝙇𝙚𝙩'𝙨 𝙩𝙖𝙡𝙠. 😉

I have a diverse skill set that complements Administrative Assistant responsibilities due to my previous experience in different roles. During my tenure as a Planning Engineer, I developed proficiency in managing schedules and tracking advancement, which are essential abilities for managing appointments and deadlines time frames. My background in market research and listing creation translates into my ability to collect data quickly and present it clearly, which is similar to managing databases and producing reports. I gained experience with precision and attention to detail in my prior data entry and estimating responsibilities. These abilities are necessary for administrative work like creating documents and keeping records. All in all, my different experiences have given me the abilities I need to succeed in my role as an administrative assistant, from handling data to organizing schedules to offering assistance when needed. I am the perfect person that you were looking for. I am an efficient and accurate data encoder, well-trained in using Microsoft Office (Excel, Word, and Powerpoint). I have basic knowledge of graphic design and video editing and am equipped with many tools and apps like: ✔️ Google (Drive, Sheets, Docs) ✔️ Slack ✔️ Trello ✔️ Canva ✔️ Adobe Photoshop (Basic Knowledge) ✔️ Adobe Premier (Basic Knowledge) ✔️Construction Virtual Assistant ✔️MS Office (Excel | Word | Powerpoint) ✔️MS Project ✔️Basic Primavera ✔️Cost Estimator ✔️Basic Autocad ✔️Outlook ✔️ Oracle EMS (Basic Knowledge) ✔️Email Management ✔️ Virtual/Admin/Personal assistance ✔️ LinkedIn ✔️ Graphic Design I bring a unique combination of skills, dedication, and a strong work ethic. My extensive experience, including planning, market research, and data entry, demonstrates my adaptability and ability to excel in various roles. I am hardworking, work smart, and dedicated to achieving goals efficiently. With a track record of overcoming challenges and delivering results, I am confident that I can make a valuable contribution to your team.

OVERVIEW / BIO Executive Assistant and Operations Manager with 3+ years of experience helping executives and growing businesses across the US, UK, Australia, and Europe — saving clients 30+ hours weekly, creating 150+ SOPs, reducing errors by 95%, increasing team productivity by 35%+, and achieving 98% schedule accuracy with 100% team accountability. 🏆 KEY RESULTS I HAVE DELIVERED: ✅ 30+ hours saved weekly through scheduling, admin support, and AI automation ✅ 150+ SOPs created across departments with 95% reduction in errors and rework ✅ 35%+ increase in team productivity through process optimization ✅ 98% schedule accuracy and 95% on-time project and task delivery ✅ Trustpilot rating improved from single digits to 50%+ for an eCommerce brand ✅ 85%+ CSAT consistently achieved in customer service operations ✅ 100% team accountability with clear KPIs and performance reviews 💼 MY EXPERIENCE — WHAT I HAVE DONE: 🔹 eCommerce Customer Experience Transformation Led a customer experience transformation for a European pet apparel eCommerce brand — coached the support team, built QA scorecards and escalation workflows, and improved the Trustpilot rating from single digits to 50%+ with 85%+ CSAT. 🔹 eCommerce Customer Service and Operations Built customer service operations for a growing eCommerce business — SOP library, escalation playbooks, and KPI reporting that made support scalable and less dependent on management. 🔹 Cleaning Company Operations (UK and US) Managed daily operations for cleaning companies in the UK and US — cleaner scheduling, recruitment and onboarding, attendance tracking, and customer service that reduced no-shows and freed owners to focus on growth. 🔹 Healthcare Staffing and Caregiver Scheduling Ran staffing and scheduling operations for a US home care agency — matched caregivers to clients, covered last-minute shift changes, and tracked compliance, achieving 98% schedule accuracy and 95% caregiver reliability. 🔹 Operations Management and Team Leadership Served as Operations Manager for a distributed team across the US, UK, and Australia — defined roles and KPIs, ran 1:1s and performance reviews, and delivered 100% team accountability with a 35%+ productivity increase. 🔹 SOP and Process Documentation Program Designed a company-wide SOP and documentation program — 150+ step-by-step SOPs, a centralized library with version control, and training guides that cut errors by 95% and saved 40% of time. 🔹 Executive Assistant and Executive Support Supported a busy executive managing multiple businesses — complex calendars across time zones, high-volume inbox, travel, and vendor coordination with zero missed appointments. 🔹 Office Coordination and Administrative Operations Coordinated office and administrative operations for a growing US business — centralized documentation, streamlined communications, and automated recurring tasks, saving 25+ hours weekly. 🔹 Digital Marketing Agency Operations Streamlined operations for a fast-growing digital marketing agency in Australia — project management systems, standardized workflows, and client communication that achieved 100% on-time delivery. 🔹 AI Automation and Workflow Systems Build AI-powered automations with Claude AI, Zapier, and Notion — automated announcements, reports, and recurring workflows that remove repetitive work entirely. 🛠 TOOLS I WORK WITH DAILY: AI and Automation: Claude AI, Zapier, Notion Project Management: ClickUp, Asana, Trello, Monday, Airtable Communication: Slack, Google Workspace, Microsoft 365 eCommerce and Support: Shopify, Gorgias, Zendesk, HubSpot Documentation: Scribe, Confluence, Canva, DocuSign Scheduling and Finance: Calendly, QuickBooks ⭐ WHY CLIENTS HIRE ME: You are not just getting a virtual assistant — you are getting an operations partner who documents your processes, automates repetitive work with AI, and builds systems that scale with your business. My clients free up their time to focus on growth while I keep everything running smoothly behind the scenes. 📩 Let's talk about how I can save you 30+ hours a week. Send me a message and I will respond within a few hours. SKILLS Executive Assistant Operations Management Standard Operating Procedure (SOP) Process Documentation AI Automation Zapier Notion ClickUp Project Management Virtual Assistance Process Improvement Calendar Management Email Management Customer Service Workflow Automation

I have been working for a nurse staffing agency for years now that provides LPNs, RNs, and CNAs or STNA's with shifts at various long-term care facilities. I am overall in charge of running the staffing agency. I am in charge of calling different facilities to be our clients; I am also recruiting nurses and caregivers and conducting interviews and the onboarding process. My main role here is as a staffing coordinator or scheduler. I communicate with the director of nursing, administrators, schedulers, or staffing coordinators of different healthcare facilities about their staffing needs. Assist nurses and caregivers with their schedules and timesheets, and make sure that we are able to meet the staffing needs of our partnered facilities. Recently, I held the position of HR Recruiter/Home Care Scheduler Admin, supporting a team that is involved in day-to-day operations activities, such as calling care staff and families to discuss assignments and schedules. The recruiting component of this job, which involves interviewing potential caregivers, is my priority task.  I am currently working in a psychiatric treatment program as a recruiter that requires an extensive knowledge in the medical or mental health space. I review resumes from job boards, screen and then call to talk to the candidates via zoom. Then I present qualified candidates to the directors for review and a full interview. I work closely with our HR director, Clinical Director and Program Director. I am recruiting Pharmacy Technicians, Direct support professionals, Associate or licensed therapist, Nurse Practitioners and Group counselors. I was also a telemarketer for years at a Hospice staffing agency. Prospection and winning leads are my top priorities. I am in charge of calling hospices, home health agencies, nursing homes, long-term care facilities, and rehabilitation centers to look for an administrator, case manager, HR director, scheduler, or DON to offer our services. I call these different healthcare facilities and make sure that they are able to sign contracts with us. Setting up appointments with our CEO and healthcare facility administrator is one of my jobs. I also call different hospitals, clinics, medical groups, and senior care facilities to ask for a patient referral for our hospice clients, as this is one of the services that we offer to them. I also received calls from our partnered hospices asking if they had staffing requests for continuous care, routine care, or regular visits. I took all the information from the patient and found coverage. An additional task I had was to process the onboarding of our nurses. Another job I have in the health industry, was working as a record retrieval specialist in a legal office. My job is to call different hospitals all over the U.S.A. to retrieve medical records for patients. With this type of job, I get to experience talking to the gatekeepers first, such as receptionists and secretaries, before I can talk to the right person. I am an experienced customer service representative as well who has handled calls for nine years. I do inbound and outbound calls and was trained in different lines of business.  I also worked as an outbound specialist for durable medical equipment; I called the Medicare insurance holder to convince them to avail themselves of medical braces that would be covered by their insurance.

I am a Real Estate Cold Caller and Lead Generation Specialist with hands-on experience in wholesaling, appointment setting, and qualifying motivated sellers. I help real estate investors and agents generate quality leads through outbound calls, follow-ups, and property research. I am confident in handling objections, building rapport, and identifying serious sellers. I have experience using tools such as BatchDialer, Mojo Dialer, Dialpad, Grasshopper, Vicidial, Privy, and Zillow for lead generation and property research. My strengths include consistency, communication, and attention to detail, ensuring that every lead is properly qualified and organized for the next step in the sales process.

🚀 Helping Contractors & Developers Optimize Schedules, Budgets, & Project Timelines 🚀 🔹 100% Job Success | 💼 7,500+ Total Hours Are you struggling with delayed schedules, inaccurate cost estimates, or inefficient resource allocation? I help construction firms, developers, and government contractors streamline project planning, improve cost accuracy, and minimize delays. With 15+ years of experience, I’ve managed a total of $50M+ in projects, handling contract values ranging from $120K to $3M. My expertise ensures your projects stay on schedule, within budget, and ahead of risks. 📌 Services I Offer: ✅ Construction Scheduling (Primavera P6 & MS Project) – Baseline schedules, critical path analysis (CPA), timeline recovery strategies, and progress tracking. ✅ Cost Estimation & Quantity Takeoffs (PlanSwift & Excel) – Accurate labor, material, and equipment breakdowns for competitive bids. ✅ Project Controls & Progress Monitoring – Earned value management (EVM), variance analysis, and risk assessments to improve decision-making. ✅ Blueprint & Contract Document Analysis (Bluebeam & PDF Markup) – Enhance communication and reduce errors through detailed plan reviews. ✅ Bid Package Preparation & Subcontractor Coordination – Get winning bids with clear scope breakdowns and pricing strategies. 🏗️ Industries I’ve Worked With: ✔ Residential & Commercial Construction – Custom homes, apartment complexes, and mixed-use developments. ✔ Government & Infrastructure – Federal, state, and municipal projects, including roads, bridges, and public buildings. ✔ Industrial & Fabrication – Oil & gas, manufacturing plants, and modular construction. 🔹 Why Choose Me? ✔ Managed schedules for $50M+ in projects, ranging from $120K to $3M contract values. ✔ Worked with top construction firms and government agencies. ✔ Expert in Primavera P6, MS Project, Bluebeam, PlanSwift, and Excel. ✔ Detail-oriented and deadline-driven—ensuring your projects run smoothly. ⏳ I offer highly flexible availability, working 20+ hours per week—including evenings, weekends, and additional hours as needed—to match your project’s demands. 📩 Let’s optimize your project planning for efficiency and cost savings! Click “Invite” or “Message” to get started today!