Hire the Best Structured Cabling Specialists in Quezon City, PH

I’m a network engineer with over 9 years of experience in managing, optimizing, and securing complex network infrastructures in global environments. Professional Background: I offer end-to-end network solutions—from setup to optimization—designed to give your business uninterrupted performance, top-tier security, and long-term stability. Specializations: 1. Cisco Technologies (Routers, Switches, Firewalls - ASA, ISE, SD-WAN, VPN - AnyConnect) 2. Juniper (Routers and Switches) 3. Arista (Routers and Switches) 4. Meraki (Switches and Access Points) 5. Palo Alto Firewalls 6. Fortigate Firewalls 7. Linux Servers 8. VMWare vCenter Certifications: 1. CCNP Enterprise 2. CCNA Security and Data Center 3. AWS Cloud Practitioner If you’re looking for a reliable professional to manage your network, resolve technical challenges, and strengthen your infrastructure's security and efficiency, let’s connect.

Work Experience Summary: MSP and Telco Network Engineer, VoIP Administrator, IT Infrastructure and Network Operations IT Support - Active directory (AD) user account creation and modification, onboarding and offboarding users - Setup and maintenance of laptops - Troubleshoot reported issues, handle service request tickets IT Infrastructure - Site Operations and Global Network Operations - Maintain internet uptime, site to site interconnectivity - Prepare for site access, disaster recovery measures and business continuity protocols - Manage assets, discuss procurement requirements with vendors, prepare costing spreadsheet - Service assurance, site maintenance and upgrades - New build requirements (call center, branch office, remote locations) Network Engineering - Telco new build, upgrades (copper, fiber, wireless) - Firewall, router, switch and access point configuration (Cisco / Fortinet) - Peering, Internet troubleshooting (packet inspection) - Project management, Scoping, Design, Service Delivery, Documentation - RND (new technology) VoIP Administration (FreePBX) - User creation, modification - Device configuration (SIP Client, handsets) - Queue assignment, Queue creation, call flow modification - Outbound and inbound route configuration - SIP trunk configuration and testing, SIP provider provisioning - Troubleshoot signaling and media issues, CDR review Training and Management - Qualify, Interview, assess and hire network engineers - Produce training documents and train new hires - Setup skill matrix and KPIs - One on one coaching, goal setting - Manage the workload and queue for service assurance engineers - Outage management, identification, information dissemination, resolution and analysis - Produce service and account reports

WORK EXPERIENCE RingCentral – World Wide Corporate Center Shaw (Acquire Asia) Implementation Advisor - Tier 1 Tech Support (June 26, 2017 – March 31, 2020) ● Apply knowledge of the company’s services, VOIP technology and networking hardware and software. Provide technical support to customers. Understand network architecture required to support VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions – phone, chat, screen sharing and email. ● Handle and resolve customer inquiries, questions complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives. ● Offer alternate solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns. ● Adhere to schedules, guidelines and requirements in accordance with the Company’s set policies and procedures. SS&C - Advent Software INC. – SM Aura Taguig City (Teleperformance) Customer Services Specialist (October 2013 – March 31, 2017) Specialized In Tradex - Trade Order Management System (Financial Software) ● Develop core knowledge of one Advent product area and application of support workflows, standards, processes for support requests through phone/web and tool set for problem solving. ● Financial Software Support Specialist. ● Knowledgeable with MSSQL. ● Review and work cases for the KG concentration. ● Responsible for customer requests through phone and web. ● Resolve cases in the KG queue when possible and escalate when needed. Work cases in the KG queue with other KG team members. ● Complete required certifications, lesson plans and case studies. ● Works first level support inquiries and cases within the KG towards resolution. Develop product knowledge through working with senior members of the team. Consults with senior peers on non-complex projects to learn through experience. ● Strong ability to prioritize and manage multiple tasks/issues with new incoming support requests through the phone/web and cases within the KG. ● Actively participate in the KG by taking training and gaining expertise for topics in the knowledge group through mentoring with senior members of the KG. ● Build documentation skills and increase knowledge sharing with clients and the KG team. ● Expand documentation capability to accurately capture issue and resolution for all customer requests via phone/web. Include all troubleshooting steps and publish clear resolutions. ● Create KB documentation and work with senior KG team members to create case studies/lesson plans/trainings. ● Share information with Support peers either through email, Chatter, the Knowledge Base, or the Discussion Forums. ● Present information to KG members through participating in case study reviews and trainings. ● Leads Self. Good writing, verbal, and presentation skills, and communicates in a clear and professional manner with clients and coworkers. ● Providing support for financial software. ● Taking calls, web cases and email for EMEA and MENA clients. ● Most of the cases involve SQL and SSMS with regards to reporting and issues with client’s environment. ● Validation for On Demand clients. PCCW - Ortigas, Pasig City Customer Support Representative (2013) Philips Consumer Care (Level 1) ● Provide support for Philips products and Saeco Coffee machine. ● Taking in calls for Australian and New Zealand countries. PCCW - Ortigas, Pasig City Customer Support Engineer (2009 – 2013) Good Technology (Good For You) (Tier 3) ● Handles four lines of businesses T1, T2, T3 and Customer Care. ● Senior Manila CSE, designated officer in charge by Program Manager. ● Provide 2 nd level support for OPCO (Mobile Operator). ● Provide smoke testing of software before releasing to OPCO and end-users. ● Provide phone and email support for both OPCO and end-users. ● Provide support for internal users (Good Technology Employees). ● Join weekly conference call that tackles OPCO related issues and concerns. ● Serves as a junior account manager for Good Technology partner carriers such as: - SFR, T-Mobile Germany, T-Mobile UK, Vodafone Germany, Rogers, Nextel, Q-tel, Alcatel, AT&T and Meteor. BPO Teleservices - Eastwood City, Quezon City Customer Support Engineer (2008 – 2009) Visto Corporation (Tier 3) ● Senior Manila CSE, designated officer in charge by Program Manager ● Provide 2 nd level support for OPCO (Mobile Operator). ● Provide smoke testing of software before releasing to OPCO and end-users. ● Provide phone and email support for both OPCO and end-users. ● Provide support for internal users (Visto Employees) ● Join weekly conference call that tackles OPCO related issues and concerns. ● Serves as a junior account manager for Visto partner carriers such as : - Rogers, Nextel,

My deep knowledge and skills for Networking Technologies were acquired from my hands-on experiences with my past and present employments. I'm very negotiable with my rate and approachable when you need a follow-up assistance. Specializations: - Network Engineering - NOC - VA Writing for Tech Blogs (Jarvis/Jasper) Experience: • L2 deployment switching, STP, port-channel, VLANs, trunking • L3 deployment OSPF, BGP, IP address assignment, ACLS, prefix advertisement • Life cycle management for EOL/EOS devices (Cisco 4510, Cisco Nexus7k, Cisco 4948) • VPN wireguard / Zerotier • Untangle Vendors and models: • Cisco - 9300, 4958, 4510R, 9410R, 3850 CAT, 3750 CAT, 3925 ISR • Juniper - Mx5-240 • Mikrotik - CCR1036/1009/1072, Hap AC/lite, RB2011/1100, SXT 5/ Groove, CRS326/125/226

NETWORK TECHNICAL EXPERIENCE: • Zyxel IPDslam/ADSL,PattonElectronics IPDslam/ADSL Router/Modem,Kasda Routers&Modems • Fujitsu XG448, XG2600 Switches • Remote tools VNC, TeamViewer, RDP, GoToAssist, PCAnywhere, ConnectWise • Routers (7200, 3600, 3800, 3900, 2900, 2800, 2600, 1900, 1800) • Cisco Switches (6500, 4500, 3700, 3500, 2900) CatOS,Native IOS, AS and ASR • Meraki Networks for wireless and MPLS/SDWAN • ComTel VSAT Modems • All HP Switch like 18xx,29xx,26xx etc... All 3COM L3 Switches, All Dlink Layer 2-3 Switches • Wireless Networks (LigoWave, Autelan, MeruWireless System, Ubiquiti AirFiber, Fortinet Wireless) • Nexus WAN Balancers, Barracuda WAN/Load Balancer, Cisco ACE Load Balancers, • Cisco ASA firewall, Cisco PIX Firewall, Fortinet Firewall • Stampede WAN Optimizer, Barracuda WAN Optimizer • Avaya, Lucent, Nortel Network Phone Systems, Redcom HDX VOIP • Routing Protocol (BGP, eBGP,iBGP OSPF, EIGRP, Static) • LAN Switching (802.1Q, Private VLAN,VTP, STP, EtherChannel, Port Security) • Deploying WAN – ISDN, PPP, Frame-Relay • QoS, VRF, SNMP, TFTP, FTP, DHCP, DNS, GRE, L2TP, NAT. • Security build ACL, VACL, Distribute-Lists, Prefix-list, Route Maps and Policy Base Routing. • Network Security (Site-to-site VPN, DMVPN, EZVPN, IPSec, Zone-based Firewall, IP • Radius Systems, DHCP Snooping, 802.1x, Tacacs+, Radius) • Network Monitoring/Tools (NAGIOS, SolarwindsNPM/MSP N-Able, MRTG, What’s Up Gold, Netflow, PRTG, Wireshark, CA Spectrum and Kiwi Syslog) • Cables: Splicing Fiber Cables, Crimping CAT5,CAT5e,CAT6,RG6,RG7,RG11,RG58 SERVER TECHNICAL EXPERIENCE: •Deployed Aradial AAA System •Deployed PPPoE System •Cloud Infrastructure Deployment using Azure, AWS •Onsite, Cloud & Hybrid Azure AD sync setup •Mail Migration from all Platforms like Azure, AWS, DNS Hosting like GoDaddy etc... •HP Servers Gen 7,8,9 •Servers Windows 2000, 2003R2, 2008, 2012, 2012R2, Red Hat Enterprise •Server Deployment Roles: File, DNS, Application, Terminal, DHCP, NTP, Domain Controller ActiveDirectory, GPO, Database, Web Servers, MS Exchange, Vircom Mail Hyper VisorRemote Gateway Server, FTP, Radius, RemoteAPP • Server and Data Migration O365 On Prem, Cloud or Hybrid SOFTWARE TECHNICAL EXPERIENCE: •Solarwinds NPM, Netflow, CA Specturm •Symantec AV10&11, SEP11 TrendMicro Gateway Devices & AV Software •Corel Draw 10, Adobe Photoshop, Audacity, Illustrator •BUILT VMWare Server/Client, LiveZilla Chat Server, MS Groove Server, MS Live Server •CA Spectrum, CRM SalesForce, Connectwise, Siebel, IVUE, & Remedy •MS Office, Visio, Projects, Visual Studios •MS Office, Visio, Projects, Visual Studios, Office 365, •Disaster Recovery using Datto, VMWare and other back up software platforms Onsite, Cloud & Hybrid ETC..

I am a Cisco Collaboration Engineer with a track record of successfully implementing, supporting, and optimizing Cisco Unified Communications (UC) solutions for global and local clients. My expertise spans across CUCM, IM&P, CUC, UCCX, Expressway, CUBE, H.323/MGCP/SIP Gateways, Legacy PBX integrations, and WebEx. ✅ What I Offer: 🔹 End-to-end Cisco UC implementation & support 🔹 Incident, change, and problem management 🔹 Troubleshooting Cisco UC and WebEx issues 🔹 VoIP and telephony network design 🔹 Integration of third-party applications (Verint, Calabrio, Avaya, Polycom) 🔹 Documentation & knowledge sharing for teams 📌 Certifications: ✔️ CCNP Collaboration ✔️ Cisco Certified Specialist – Collaboration Core ✔️ Cisco Certified Specialist – Implementing Collaboration Applications ✔️ Cisco Certified Specialist – Collaboration Call Control & Mobility