I am a Cisco Collaboration Engineer with a track record of successfully implementing, supporting, and optimizing Cisco Unified Communications (UC) solutions for global and local clients. My expertise spans across CUCM, IM&P, CUC, UCCX, Expressway, CUBE, H.323/MGCP/SIP Gateways, Legacy PBX integrations, and WebEx.
✅ What I Offer:
🔹 End-to-end Cisco UC implementation & support
🔹 Incident, change, and problem management
🔹 Troubleshooting Cisco UC and WebEx issues
🔹 VoIP and telephony network design
🔹 Integration of third-party applications (Verint, Calabrio, Avaya, Polycom)
🔹 Documentation & knowledge sharing for teams
📌 Certifications:
✔️ CCNP Collaboration
✔️ Cisco Certified Specialist – Collaboration Core
✔️ Cisco Certified Specialist – Implementing Collaboration Applications
✔️ Cisco Certified Specialist – Collaboration Call Control & Mobility
System Administration
Cisco Certified Network Professional
VoIP
VoIP Administration
Interactive Voice Response
Customer Support
Technical Support
End User Technical Support
VoIP Software
Cisco CallManager
Cisco Unity Connection
Cisco UCS
Computing & Networking
Computer Network
Network Engineering
Ken O.
Quezon City, Philippines
$35/hr
5.0
4 jobs
I’m a network engineer with over 9 years of experience in managing, optimizing, and securing complex network infrastructures in global environments.
Professional Background:
I offer end-to-end network solutions—from setup to optimization—designed to give your business uninterrupted performance, top-tier security, and long-term stability.
Specializations:
1. Cisco Technologies (Routers, Switches, Firewalls - ASA, ISE, SD-WAN, VPN - AnyConnect)
2. Juniper (Routers and Switches)
3. Arista (Routers and Switches)
4. Meraki (Switches and Access Points)
5. Palo Alto Firewalls
6. Fortigate Firewalls
7. Linux Servers
8. VMWare vCenter
Certifications:
1. CCNP Enterprise
2. CCNA Security and Data Center
3. AWS Cloud Practitioner
If you’re looking for a reliable professional to manage your network, resolve technical challenges, and strengthen your infrastructure's security and efficiency, let’s connect.
Network Administration
Network Engineering
Network Traffic Analysis
Network Monitoring
Palo Alto Firewalls
FortiGate Firewall
Cisco ASA
Cisco ISE
Cisco Certified Network Professional
Cisco Meraki
Juniper
Closed-Circuit Television
Alvin G.
Quezon City, Philippines
$14/hr
4.3
3 jobs
Work Experience Summary: MSP and Telco Network Engineer, VoIP Administrator,
IT Infrastructure and Network Operations
IT Support
- Active directory (AD) user account creation and modification, onboarding and offboarding users
- Setup and maintenance of laptops
- Troubleshoot reported issues, handle service request tickets
IT Infrastructure - Site Operations and Global Network Operations
- Maintain internet uptime, site to site interconnectivity
- Prepare for site access, disaster recovery measures and business continuity protocols
- Manage assets, discuss procurement requirements with vendors, prepare costing spreadsheet
- Service assurance, site maintenance and upgrades
- New build requirements (call center, branch office, remote locations)
Network Engineering
- Telco new build, upgrades (copper, fiber, wireless)
- Firewall, router, switch and access point configuration (Cisco / Fortinet)
- Peering, Internet troubleshooting (packet inspection)
- Project management, Scoping, Design, Service Delivery, Documentation
- RND (new technology)
VoIP Administration (FreePBX)
- User creation, modification
- Device configuration (SIP Client, handsets)
- Queue assignment, Queue creation, call flow modification
- Outbound and inbound route configuration
- SIP trunk configuration and testing, SIP provider provisioning
- Troubleshoot signaling and media issues, CDR review
Training and Management
- Qualify, Interview, assess and hire network engineers
- Produce training documents and train new hires
- Setup skill matrix and KPIs
- One on one coaching, goal setting
- Manage the workload and queue for service assurance engineers
- Outage management, identification, information dissemination, resolution and analysis
- Produce service and account reports
Network Design
Network Administration
Network Engineering
Customer Service
Phone Support
Firewall
Network Planning
Technical Support
Cisco Router
DSL Troubleshooting
IT Support
Telecommunications Engineering
VoIP Administration
Managed Services
Incident Management
Leandro O.
Quezon City, Philippines
$11/hr
4.5
7 jobs
I am a CompTIA A+ certified Remote IT & Helpdesk Support Specialist with 5+ years of experience supporting U.S.-based clients and MSPs.
I am accustomed to handling high ticket volumes daily, resolving end-user issues efficiently while using Agile frameworks to prioritize tasks and ensure timely resolution.
I communicate professionally and empathetically, making technical solutions clear for users of all skill levels.
I have supported U.S. clients in banks, retail stores, dental clinics, car dealerships, accounting firms, and other industries, giving me experience with diverse IT environments and end-user needs.
I am skilled in Windows desktops and servers, Microsoft 365, Google Workspace, VPNs, and user onboarding and offboarding. I am proficient with MSP tools such as NinjaOne, DattoRMM, ConnectWise, ITGlue, Autotask, ScreenConnect, Slack, and Teams.
I provide reliable, proactive IT support for recurring helpdesk tasks, urgent troubleshooting, and ongoing system maintenance.
My goal is to help MSPs deliver seamless IT operations their clients can trust.
Technical Support
Desktop Support
Remote Connection Support
Customer Satisfaction
Office 365
Microsoft Active Directory
Computer Hardware
Windows Administration
Customer Service
Zoho Platform
IT Support
VPN
Incident Management
Remote Management Software
Computer Network
Ray-Ann S.
Quezon City, Philippines
$20/hr
5.0
19 jobs
Dedicated and highly skilled IT Support Specialist with over 12 years of experience in providing exceptional technical support and solutions to a diverse range of clients. Proven expertise in troubleshooting hardware and software issues, managing network configurations, and delivering top-notch customer service. Committed to optimizing IT systems and processes to enhance efficiency and user satisfaction.
Citrix Hypervisor
Citrix
Avaya
Devolutions Remote Desktop Manager
Technical Support
Office 365
Microsoft Exchange Online
Microsoft SCCM
Cisco CallManager
Microsoft Active Directory
Joey C.
Quezon City, Philippines
$28/hr
4.2
8 jobs
NETWORK TECHNICAL EXPERIENCE:
• Zyxel IPDslam/ADSL,PattonElectronics IPDslam/ADSL Router/Modem,Kasda Routers&Modems
• Fujitsu XG448, XG2600 Switches
• Remote tools VNC, TeamViewer, RDP, GoToAssist, PCAnywhere, ConnectWise
• Routers (7200, 3600, 3800, 3900, 2900, 2800, 2600, 1900, 1800)
• Cisco Switches (6500, 4500, 3700, 3500, 2900) CatOS,Native IOS, AS and ASR
• Meraki Networks for wireless and MPLS/SDWAN
• ComTel VSAT Modems
• All HP Switch like 18xx,29xx,26xx etc... All 3COM L3 Switches, All Dlink Layer 2-3 Switches
• Wireless Networks (LigoWave, Autelan, MeruWireless System, Ubiquiti AirFiber, Fortinet Wireless)
• Nexus WAN Balancers, Barracuda WAN/Load Balancer, Cisco ACE Load Balancers,
• Cisco ASA firewall, Cisco PIX Firewall, Fortinet Firewall
• Stampede WAN Optimizer, Barracuda WAN Optimizer
• Avaya, Lucent, Nortel Network Phone Systems, Redcom HDX VOIP
• Routing Protocol (BGP, eBGP,iBGP OSPF, EIGRP, Static)
• LAN Switching (802.1Q, Private VLAN,VTP, STP, EtherChannel, Port Security)
• Deploying WAN – ISDN, PPP, Frame-Relay
• QoS, VRF, SNMP, TFTP, FTP, DHCP, DNS, GRE, L2TP, NAT.
• Security build ACL, VACL, Distribute-Lists, Prefix-list, Route Maps and Policy Base Routing.
• Network Security (Site-to-site VPN, DMVPN, EZVPN, IPSec, Zone-based Firewall, IP
• Radius Systems, DHCP Snooping, 802.1x, Tacacs+, Radius)
• Network Monitoring/Tools (NAGIOS, SolarwindsNPM/MSP N-Able, MRTG, What’s Up Gold,
Netflow, PRTG, Wireshark, CA Spectrum and Kiwi Syslog)
• Cables: Splicing Fiber Cables, Crimping CAT5,CAT5e,CAT6,RG6,RG7,RG11,RG58
SERVER TECHNICAL EXPERIENCE:
•Deployed Aradial AAA System
•Deployed PPPoE System
•Cloud Infrastructure Deployment using Azure, AWS
•Onsite, Cloud & Hybrid Azure AD sync setup
•Mail Migration from all Platforms like Azure, AWS, DNS Hosting like GoDaddy etc...
•HP Servers Gen 7,8,9
•Servers Windows 2000, 2003R2, 2008, 2012, 2012R2, Red Hat Enterprise
•Server Deployment Roles: File, DNS, Application, Terminal, DHCP, NTP, Domain Controller ActiveDirectory, GPO, Database, Web Servers, MS Exchange, Vircom Mail
Hyper VisorRemote Gateway Server, FTP, Radius, RemoteAPP
• Server and Data Migration O365 On Prem, Cloud or Hybrid
SOFTWARE TECHNICAL EXPERIENCE:
•Solarwinds NPM, Netflow, CA Specturm
•Symantec AV10&11, SEP11 TrendMicro Gateway Devices & AV Software
•Corel Draw 10, Adobe Photoshop, Audacity, Illustrator
•BUILT VMWare Server/Client, LiveZilla Chat Server, MS Groove Server, MS Live Server
•CA Spectrum, CRM SalesForce, Connectwise, Siebel, IVUE, & Remedy
•MS Office, Visio, Projects, Visual Studios
•MS Office, Visio, Projects, Visual Studios, Office 365,
•Disaster Recovery using Datto, VMWare and other back up software platforms Onsite, Cloud & Hybrid
ETC..
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