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With 10 years in IT support, working mostly with small and medium businesses, this work is genuinely what I love. Big operations, small teams, or a single-person setup — it doesn't matter. I take pride in the outcome of every job and the relationship that comes with it. Good IT support is as much about communication as it is technical skill. I take the time to understand your setup, explain things in plain English, and make sure you actually know what's going on — not just that something got fixed. Here's what I can help with: → Microsoft 365 & Google Workspace — administration, day-to-day support, security checklists and phased rollout plans. I've worked with MSPs and currently manage a live Google Workspace environment with Microsoft integration → Email, DNS, SharePoint, OneDrive & Microsoft Teams administration → Windows systems administration & end-user support → RMM, patch management, backup monitoring & proactive maintenance → UniFi networking — VLANs, Wi-Fi & RADIUS authentication, hands-on with all three → Scripting, API integrations & workflow automation → Google Apps Script — custom logic, automated workflows and business process automation built on top of your existing Google Workspace tools → Connecting the tools and services your business already runs on → Patient support for non-technical and elderly users — no judgement, no rushed fixes I use modern tools, including AI where it makes sense to do so — modern problems require modern solutions. But everything I recommend comes from real experience and actual troubleshooting, not just a guess. Before anything else, I offer a free consultation. No pitch, no pressure. Just a conversation to understand what you're dealing with and whether I'm the right fit for you.

I am a Virtual Assistant & Remote Supervisor with 3+ years of experience as a Personal Assistant and since 2023 managing operations for a building and construction hiring company. I specialize in administration, finance, and HR, ensuring businesses run smoothly and efficiently. My expertise includes payroll, VAT and payroll submissions, invoicing, debt collection, creditor payments, recruitment, and staff management. I’m also proficient in Microsoft Office, Power Apps, Google Workspace, and project management tools, giving me the ability to manage IT-related projects and streamline workflows. I pride myself on being meticulous, efficient, and reliable, delivering accurate, well-checked work with quick turnaround times. Whether you need administrative support, financial management, HR assistance, or project coordination, I can add value to your business and free up your time to focus on growth. Keywords: Virtual Assistant, Remote Supervisor, Administrative Assistant, Payroll Specialist, Bookkeeping, Accounts Payable, Accounts Receivable, VAT Filing, HR Assistant, Recruitment, Data Entry, Microsoft Office Expert, Power Apps, Project Coordinator, Customer Support, Google Workspace.

As a highly driven and accomplished System Administrator, I bring forth extensive experience spanning over 10 years in effectively managing the intricate technical and functional operation and maintenance of diverse systems. With a strong passion for my work, I have consistently demonstrated exceptional proficiency in supporting and troubleshooting advanced technical issues encompassing computer hardware, network infrastructure, operating systems, and software installations. Skills include: Cloud and Hybrid Environments: Extensive experience with Azure and Microsoft 365 solutions. Proficient in managing and maintaining Hyper-V, ESXi, and server infrastructures to ensure optimal performance and reliability. Proficient in Active Directory management, including user account management, group policies, and directory services maintenance. Skilled in managing file sharing, printer configurations, and storage solutions. Network Administration: Skilled in configuring VLANs, managing WatchGuard firewalls, and administering Cisco, HP, and UniFi switches. VoIP Systems: Configuration and troubleshooting of 3CX systems and bandwidth optimization for VoIP services. Endpoint Protection: Implementation and management of SentinelOne for EDR. Remote Monitoring and Management: Proficient in platforms such as ConnectWise, Kaseya, N-able, Staff Training and Development: Skilled in training new staff members, providing mentorship, and fostering technical growth within the team. Customer Service: Exceptional customer service skills with a focus on delivering positive user experiences and resolving technical issues efficiently. Service Level Agreement (SLA) Management: Consistently met or exceeded SLA response times and resolution targets.

Transform your business operations with expert Microsoft 365 and cloud solutions I’m an experienced IT professional with deep expertise in Microsoft 365, Azure, and modern workplace technologies, helping organizations evolve through strategic cloud adoption and secure infrastructure management. I’ve successfully led cloud migration projects for multiple organizations, transitioning legacy systems to Microsoft 365 and Azure platforms — resulting in measurable improvements in productivity, collaboration, and cost-efficiency. I successfully handled all MacOS consumer incidents for a team in fortune 500 company I equipped an MSP to run their SOC completely with skill-gaped helpdesk tier 1s from creating a well documented strategy and easy to follow knowledge-base. I have implemented many services into a segmented hybrid-cloud solution on Azure Virtual Desktop Remote Apps for many finance teams to enable remote foreign workers without opening holes in office HQ security perimeter and endpoint security. My work includes configuring, deploying, visualizing, and governing client endpoints and servers, managing switches, networks firewalls with inter-branch-cloud connectivity with VPNs, and optimizing hybrid cloud and Identity environments for performance and security. With a strong background in IT systems support and administration, I specialize in: Microsoft Modern Workplace: - Endpoint governance using Zero Touch Installation (ZTI) via Intune/Endpoint Manager - Integrating AI/copilot apps into teams and SharePoint data - Structured SharePoint Migrations and site creations (integrating Power Apps and PowerBI into the company data) - Threat protection and environment compliance & hardening with Microsoft Defender EDR, XDR and Azure Sentinel (SIEM) Microsoft Hybrid Infrastructure Support - Server room infrastructure and network security management - Backups and disaster recovery - Lift and shift migrations to Azure, Citrix, VmWare and Xen server compute from bare-metal - Automation and compliance across Microsoft 365 and Azure ecosystems - Designing and quoting Cloud infrastructure roadmaps and diagrams My solutions are designed to be scalable, secure, and aligned with your business goals — whether you're modernizing your workplace, enhancing cybersecurity, or streamlining IT operations. Contact me today to discuss how we can elevate your IT infrastructure and drive business success.

Are IT issues slowing down your team, causing login problems, or piling up unresolved tickets? I help businesses keep their employees productive by delivering reliable Level 1 & Level 2 IT support resolving issues quickly, reducing downtime, and maintaining smooth daily operations. I’m an experienced Remote IT Support Specialist who has supported internal users for a large, globally operating organization. I work with Microsoft 365, Azure AD, ServiceNow, and Cisco Meraki to handle incidents efficiently, meet SLAs, and provide professional, user-friendly support for teams across different time zones. Here’s what I can bring to your project or team: -L1/L2 Help Desk & Remote IT Support -Microsoft 365 (Outlook, Teams, SharePoint) -Azure AD (User management, MFA, password resets) -Incident & Ticket Management (ServiceNow) -Network & Connectivity Support (Cisco Meraki) -Hardware & Software Troubleshooting (POS, printers, scanners) -User Onboarding & Offboarding -Remote Software Installation & Driver Support I work fully remotely and have a proven track record of delivering fast, accurate, and friendly support to internal users across multiple time zones. Whether you need help maintaining IT systems, solving urgent tech issues, or supporting end users, I’m ready to jump in and get the job done.

UK landlords and letting agents, if your inbox, compliance deadlines, maintenance tasks and tenant queries are overwhelming you… you don’t need “extra hands.” Most admin help is reactive. I’m proactive. I spot issues before they become problems, and streamline everything behind the scenes so your property portfolio runs like a well-oiled machine. I help UK letting agents, landlords, and property managers by handling the tasks that steal your time and energy: TENANCY MANAGEMENT - Referencing coordination - AST preparation & renewals - Notice letters - Right-to-Rent coordination support - Move-in / move-out admin COMPLIANCE YOU’LL NEVER HAVE TO CHASE AGAIN - Gas Safety - EICR - EPC - Legionella - Smoke/CO alarms - Maintaining a clean audit trail - Scheduling, filing, and reminders MAINTENANCE COORDINATION - Logging issues - Triage - Contractor bookings - Follow-ups - Updates to tenants & landlords - Invoice management OPERATIONAL SUPPORT FOR LETTING AGENTS - Inbox management - Diary management - CRM updates - Inspection report templates - Portfolio organisation - Document management I’m not “helping with admin.” I’m taking full ownership of the operational workload that slows agencies down. I bring 8+ years of property administration experience, including: - SA portfolios - UK remote portfolios - High-volume tenancy admin - Compliance-heavy management - Fast turnaround maintenance handling Systems I work with daily: Arthur | Fixflo | Alto | Goodlord | PayProp | Hammock | HubDoc | ClickUp | Google Workspace You stay focused on landlord relations, viewings, negotiations, and business growth; I handle the engine room of property management. No stress. No last-minute compliance panic. No disorganised systems. I am currently available for 2 part-time UK clients, and I work exclusively in: - Lettings - Property Management - Tenancy Admin - Compliance - Maintenance Coordination If you want a reliable, experienced, proactive UK Property Administrator who delivers real results, send me a message and let’s begin.