Hire the Best IT Managers
in South Africa

With over 25 years of experience in IT management and systems engineering, I specialize in designing, implementing, and optimizing IT infrastructures that are secure, scalable, and aligned with business goals. I bring a strategic mindset and hands-on expertise across a wide range of technologies. Whether you need to modernize your infrastructure, secure your systems, or lead a complex IT project from planning to execution, I offer a proven track record of delivering results on time and within budget. I’ve led cross-functional teams, managed global deployments, and supported mission-critical environments across various industries. Let’s connect if you're looking for a seasoned IT professional!

Journalist; Transcriber, Subtitles and Travel Planning. US ENGLISH SPELLING: 1st place out of over a million test takers! 85 Words Per Minute, 100% Accuracy. The rate I charge is per AUDIO/VIDEO hour, not actual hours taken. My Travel Addiction: I have travelled overland by: Public Transport Motorcycle 4x4 Vehicle Through 101 Countries over the last 20 years of my travelling adult life. I have met many interesting people during these adventures and have acquired insight into how the world works. For over 8 years I have specialized in transcribing, which I do while travelling, and have acquired knowledge in many different areas, as I prefer to do academic research interviews. All of my clients are extremely satisfied with the quality of my work. I'm currently back in South Africa and giving my travel addiction a break.

Skilled and knowledgeable Computer Systems and Telecommunications Networks Engineer with proven experience in database programming, software engineering, Web design, and network and systems design and support. Appreciates challenges, steep learning curves, and high-pressure deadlines. Outstanding ability to analyze, develop, and implement technology solutions. Reliable team player with effective troubleshooting and debugging experience. Equally strong project leadership and management experience ✪ Background: ☑ B.Eng. Computer Systems and Networks & M.Eng. in Electrical Engineering (Telecommunications) ☑ 10+ years as on site/remote technical support ☑ 10+ years as on-site administrative support ☑ Diligent worker and can work with less supervision ☑ Fast learner, creative, highly motivated ☑ Can work in a team and/or extended hours. ✪ Skill set: ☑ Adept computer technician on both Windows and MAC ☑ Adept at using MS Office and Google Suite ☑ Adept Zoom technician ☑ Experienced in maintenance of websites using WordPress ☑ Experienced in administering email using Google Workspace ☑ Experienced in administering email signature, forwarding etc. ☑ Experienced in setting up and maintenance of Databases (biometrics, cctv etc.) ☑ Experienced as Network administrator ☑ Experienced in Data filing management ☑ Certified Cisco Network Associate (CCNA. --------------------------------------------------------------------------- ✪ Availability: ☑ Full-time / Part time / Project Base/Remote ☑ Always available

AWS environments designed, deployed, and sustained. Microsoft Intune programmes built. Microsoft 365 tenants migrated. Long-term Senior Cloud Engineer engagements or finite implementation projects — I run both. 8 years on Upwork: 100% Job Success, Top Rated Plus, 11,233 hours, $400K+ earned across 35 contracts. I work with MSPs, MSSPs, and tech-mature SMBs in two patterns. Pattern one: embedded long-term Senior Cloud Engineer — I become a stable hand on your environment, the way I spent 8 years on a 168-server hybrid AWS estate. Pattern two: finite implementation projects — scope, design, deploy, validate, hand over. Both work without ramp-up. Both work without supervision. Recent reference points: - 8 years as Senior Cloud Engineer on a 168-server hybrid AWS estate (Linux + Windows) for an ASX-listed catering enterprise — CrowdStrike deployment, Oracle E-Business DR build, documented India offshore transition. December 2017 through January 2025, unbroken. - Microsoft Intune + Apple Business Manager rollouts at NWCR (Chicago MSP) — conditional access framework, Autopilot, mixed Apple/Windows fleet. - Amazon WorkSpaces and AppStream 2.0 builds at Syncronet (Houston) — application catalogues, directory integration. - Before Upwork: founded and ran my own MSP (ITRS), scaled to R5m revenue, Microsoft Silver Infrastructure Partner. Before that, Regional IT Manager at Discovery Holdings — 99.8% uptime across regulated financial services. What I deliver: - AWS cloud migrations, implementations, and ongoing operations — EC2, S3, RDS, Lambda, WorkSpaces, AppStream. Well-architected design, lift-and-shift, hybrid estates. AWS Certified Solutions Architect — Associate (verified by Upwork). - Microsoft Intune endpoint rollouts and lifecycle management — Autopilot, conditional access, configuration profiles, Apple Business Manager, BYOD/COPE programmes. - Microsoft 365, Azure, Entra ID migrations and tenant work — tenant moves, Exchange Online, SharePoint, Teams, Purview, security baselines. - MSP toolchain implementation and ongoing optimisation — Kaseya, N-Central, ConnectWise PSA + Automate, NinjaOne, IT Glue. I built my own MSP from zero, so I can architect or operate yours the same way. How engagements run: for finite projects, scope to design to deploy to validate to hand over. For long-term retainer or embedded work, weekly reporting cadence, monthly DR and security review, documented incident history. Either way, every change documented — I built the runbooks that let an India offshore team take over the AWS estate after 8 years, and I work the same way for new clients. SAST timezone (UTC+2) overlaps EU business hours, US mornings, and AU afternoons. What I don't do: application development, ML model training, or Kubernetes-first DevOps. My lane is cloud infrastructure, endpoint management, and migrations — operations and stability, not greenfield app dev. Credentials: AWS Certified Solutions Architect — Associate · Top Rated Plus · 100% Job Success Score · 11,233 platform hours · 35 completed Upwork contracts · 8 years on Upwork · ITIL Foundation · 30+ years in IT. If you have an AWS migration in scope, a stalled Intune rollout, a tenant move that needs to ship — or a senior cloud engineer slot you need filled long-term — send me the brief. I'll come back within 24 hours with whether I'm a fit and what the first 30 days would look like. Hire a resource with the following proven values; • Excellent Service • Integrity • Value • Trustworthy • Detailed • Passionate • Ethical Jaco Louw Cape Town South Africa

I provide high-quality customer support designed to enhance customer satisfaction, retention, and brand reputation. As a Customer Service Agent, I focus not just on answering queries, but on creating smooth, professional, and memorable customer experiences. I am experienced in managing customer communication, resolving concerns with efficiency, and maintaining a calm and solution-focused approach under pressure.

Zoho Solutions Architect specializing in complex Zoho CRM automation and integration-heavy systems, API integrations, and end-to-end automation using Zoho Creator & CRM. Authorized Zoho Partner with 12+ years of experience designing and stabilizing Zoho systems that automate operations, improve data accuracy, and scale cleanly across teams and regions. CORE SPECIALIZATIONS • 🔧 Zoho Creator development – relational databases, custom forms, Deluge scripting, workflow automation • ⚙️ Zoho CRM setup and optimization – pipelines, workflow rules, automation, custom modules, analytics • 🔗 Zoho API integrations – Xero, QuickBooks, Twilio, WhatsApp, REST APIs, webhooks, serverless functions • 🤖 Business process automation – multi-step workflows, data validation, custom logic, error-proof operations • 📊 Zoho Analytics insights – dashboards, KPI tracking, automated reporting, Creator-to-Analytics sync • 🧭 Long-term Zoho consulting – system architecture, best-practice design, ongoing improvements PROVEN RESULTS • 🚚 Transport and Logistics – Creator scheduling and subcontractor billing system saving over 100,000 USD in the first month • 🏭 Manufacturing – automated quotation-to-invoice solution replacing 80% of manual work, including Xero integration • 🏡 Tourism, Real Estate, Services – CRM and automation systems improving lead handling, client engagement, and reporting accuracy WHY CLIENTS CHOOSE ME • 📌 12+ years specializing in Zoho automation and custom development • 🤝 Long-term client relationships (average 4+ years) • 🧱 Strong background in architecture, data structure, and scalable solutions • 🗣 Reliable communication, clear documentation, and high-quality delivery If you need an expert who understands Zoho at a system-design level, I’m ready to help.