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Booking meetings and sourcing top talent through structured outreach and relationship-driven conversations. With 10+ years supporting a London-based Private Equity search firm, I’ve built strong experience in both recruitment sourcing and high-quality outreach, working directly with senior candidates and decision-makers. What I can help with: Sales / Appointment Setting • Cold calling and warm outreach • Booking qualified meetings with decision-makers • Lead generation and list building • Follow-ups and pipeline management Recruitment Support • LinkedIn Recruiter sourcing (senior / niche roles) • Candidate outreach and engagement • Screening coordination and shortlist support • Pipeline tracking and CRM updates Results & Experience: • 10+ years supporting Private Equity, Hedge Fund, and Credit hiring • Successfully placed candidates into high-level finance roles • Built long-term relationships with senior professionals • Consistently generated leads and booked meetings across multiple industries Industries: Private Equity | Hedge Funds | Real Estate | SEO | Home Improvement | Wellness & Beauty Tools: LinkedIn Recruiter | CRM systems | RMS Tracker I focus on quality conversations and consistency, whether engaging candidates or booking meetings. I’m confident speaking with senior stakeholders and building trust quickly through clear, professional communication. Strong fit if you need: • A reliable cold caller who can book meetings consistently • Help sourcing candidates for finance or business roles • Someone experienced working with high-level professionals • Support managing outreach and pipelines

Growth Strategist | Marketing, Content, Recruitment & Business Development Expert Helping Businesses Increase Revenue, Attract Better Customers & Build High-Performing Teams I help businesses increase revenue, improve customer retention, attract better talent, and build scalable growth systems. - Increased conversion rates by 2X+ - Reduced hiring turnover by 50% - Reduced marketing waste by 40% - Built six-figure sales pipelines - Supported 70+ businesses across multiple industries Most businesses don't have a traffic problem. They have a growth problem. They struggle with inconsistent lead generation, weak messaging, poor customer retention, inefficient hiring, and sales pipelines that fail to convert. For the past 14+ years, I've helped startups, agencies, SaaS companies, professional services firms, and growing businesses solve those challenges through a combination of strategic marketing, customer acquisition, recruitment, and business growth consulting. What I Can Help You With Growth Marketing & Content Strategy ✔ Marketing strategy and execution ✔ Customer acquisition campaigns ✔ Copywriting and conversion-focused messaging ✔ SEO content and blog strategy ✔ Email marketing and nurture sequences ✔ Sales funnel optimization ✔ Brand positioning and messaging ✔ Thought leadership and ghostwriting Results: Increased client conversions by up to 2X Reduced wasted ad spend by up to 40% Improved marketing ROI by 20–50% Generated sustainable organic growth through SEO-driven content Recruitment & Talent Acquisition Hiring the wrong person is expensive. I help businesses attract, assess, and hire top performers who align with both business goals and company culture. ✔ Talent sourcing and headhunting ✔ Candidate screening and interviewing ✔ Recruitment process design ✔ Employer branding ✔ Hiring strategy and workforce planning Results: Reduced employee turnover by up to 50% Improved hiring quality and retention Accelerated time-to-hire for key positions Customer Retention & Customer Experience Acquiring customers is expensive. Keeping them is profitable. I help businesses improve customer journeys, increase loyalty, and create systems that turn customers into long-term advocates. ✔ Customer journey mapping ✔ Retention strategy ✔ Customer communication frameworks ✔ Escalation management ✔ CRM and customer experience optimization Results: Increased customer retention Improved customer satisfaction scores Generated more referrals and repeat business Business Development & Growth Consulting Need help scaling revenue? I work with founders, executives, and business owners to identify growth opportunities and build practical plans that drive results. ✔ Go-to-market strategy ✔ Partnership development ✔ Sales process optimization ✔ Revenue growth planning ✔ Market expansion strategy ✔ Business process improvement Results: Built six-figure sales pipelines Improved conversion rates across sales funnels Created scalable growth systems for growing businesses Industries I've Worked With • SaaS & Technology • Marketing Agencies • E-commerce & Retail • Professional Services • Startups & Scale-Ups • B2B & B2C Organizations Why Clients Choose Me ✅ 14+ Years of Experience ✅ 100+ Projects Delivered ✅ Strategy + Execution (Not Just Advice) ✅ Commercially Focused & Results Driven ✅ Clear Communication & Fast Response Times ✅ Long-Term Growth Mindset I don't believe in vanity metrics. I focus on the activities that drive revenue, customer loyalty, stronger teams, and sustainable business growth. If you're looking for a strategic partner who can help you attract more customers, improve retention, build a stronger team, and scale your business, let's talk. Send me a message and let's discuss your goals.

PROFILE I am enthusiastic, self-motivated, reliable, and responsible. I am exemplary in developing and maintaining a filing system, and I am good with time management and maintaining meeting minutes. I am a mature team worker adaptable to all challenging situations. Reconciling and submitting reports come naturally, and I pay attention to detail when sending and receiving correspondence. I am more of a solution seeker rather than waiting for someone else to provide the solutions for me. I have exceptional organizational skills and manage databases well. I am a hardworking person; I work well in a team environment as well as using my initiative. I work well under pressure and reach my deadlines. Providing general support to visitors and maintaining contact lists are my forte. I currently have Occupational Health and Safety certificates in Emergency evacuation, Basic firefighting, First aid level 1 and SHE representative.

Hi, I'm Tiana! An operations and account management professional based in Cape Town, South Africa. TL;DR: I'm the person businesses trust to hold things together. I manage client relationships, coordinate internal teams, build the systems that keep everything on track, and make sure nothing falls through the cracks, even when there's a lot moving at once. If you need someone who can sit between leadership, delivery teams, and clients and keep all three aligned, that's exactly where I thrive. The Fine Print: Over the past few years I've worked across property management, AI and tech companies, and service-based businesses in the US and UK, consistently in roles where I owned the operational and client-facing side of the business. I've served as the central point of contact for entire client portfolios, coordinated directly with development and delivery teams, and built the internal systems and accountability structures that let founders step back from day-to-day firefighting and focus on growth. Most recently, I worked as an Account Manager and Operations Lead for a US-based AI company, where I owned the relationship between leadership, a development team, and our external client base. I tracked every active workstream, flagged issues before they became client-facing problems, and translated technical detail into clear updates that kept clients confident and informed. I built and maintained my own tracking systems to manage a wide portfolio of accounts simultaneously, each at a different stage, without anything slipping. Before that, I worked across property management and short-term rental operations in the UK and US, managing landlord and client relationships end to end, coordinating leases and property setup, and overseeing VA teams to make sure delivery stayed consistent and high quality. What I Can Help You With: Account & Client Relationship Management I manage client portfolios end to end, running onboarding, regular check-ins, and performance updates that keep people informed and confident. I'm comfortable being the face of a business to its clients, and I take real ownership of those relationships. Operations & Team Coordination I build and maintain the systems that keep a business running smoothly behind the scenes. SOPs, workflow tracking, task ownership, and accountability structures across tools like Notion, Monday, ClickUp, Asana, and Google Workspace. Project Management & Delivery Oversight I coordinate between leadership and delivery teams to keep projects on schedule and on spec, flagging blockers early and translating technical or operational detail into plain language that decision-makers can act on quickly. Why Clients Enjoy Working With Me: I take real ownership of the work I do, and I genuinely care about the businesses I work with. I communicate clearly, I'm organised by instinct, and I bring a solution-oriented mindset to everything, when something's wrong, I don't just flag it, I bring a fix. I learn new systems and businesses quickly, and I'm just as comfortable holding a senior, strategic conversation as I am getting into the operational detail that makes things actually happen. I'm also equally comfortable stepping into broader executive support when a business needs it. I'm naturally warm and easy to work with, but when it comes to the work itself, I'm focused, reliable, and genuinely invested in helping the businesses I work with grow. If you're looking for someone to own client relationships, bring order to your operations, or keep a fast-moving team aligned and accountable, I'd love to talk.

Hi! I’m a bilingual (English/French) IT Engineer, Web Developer, and Customer Support Specialist with 5+ years of experience helping businesses improve operations, IT infrastructure, and online presence. I combine technical expertise, Microsoft 365 knowledge (MS-900 Certified), and web development skills to deliver reliable, high-quality results. My core services include: Technical Support & IT Solutions: Microsoft 365 administration, Azure, Active Directory, system administration, network troubleshooting, cybersecurity, IT support, helpdesk, and desktop/laptop support. Web Development & Design: Front-end development using HTML, CSS, JavaScript, React; WordPress and Joomla websites; Elementor landing pages; responsive design; SEO-friendly websites; cross-browser compatibility. Customer Support & Virtual Assistance: Ticketing systems, CRM software (HubSpot, Freshworks, Dynamics 365), client communication, onboarding, and process improvement. I’ve successfully supported clients in the US, UK, DRC, Turkey and South Africa, providing fast, efficient solutions and excellent customer service. Fluent in English and French, I offer clear communication, proactive problem-solving, and dependable results. As a Top-Rated freelancer, I’m ready to help you manage IT systems, support your customers, and build or maintain websites that meet your business goals.

🌍 People Operations & Recruitment Operations Specialist for scaling and remote businesses. I help companies build structure behind hiring, onboarding, HR operations, and team workflows — especially in fast-moving environments where things can quickly become messy without the right systems in place. Over the last 15+ years, I’ve worked across startups, recruitment environments, and global businesses supporting teams across the UK, US, Europe, Middle East, and South Africa. My work has included: ✔ Recruitment Operations & ATS setup ✔ Hiring workflow design & optimisation ✔ Onboarding process improvement ✔ HR Operations & People processes ✔ Documentation & SOP creation ✔ Stakeholder & hiring manager support ✔ Workflow organisation and operational structure ✔ High-volume recruitment coordination ✔ Operational support for scaling teams I’ve worked with ATS, HRIS, onboarding, documentation, and workflow management systems to improve visibility, structure, and team efficiency. I’m naturally operationally minded and enjoy bringing clarity, consistency, and scalable processes into growing businesses. If you need someone hands-on who can improve operational flow, support hiring processes, and help teams work more effectively together, I’d love to connect.