Hire the Best iHandover ACTIVATE Specialists

I build Zendesk & HubSpot systems that cut response times and improve retention for B2B SaaS and Ecommerce teams. Top Rated Specialist with 100% JSS and 2000+ hours. Most support problems aren't people problems, they're system problems. Slow first response times, tickets falling through the cracks, no SLA visibility, and onboarding that loses customers in week one. I fix the system and run it: the helpdesk architecture, the automations behind it, and the day-to-day support itself. WHAT I DELIVER Zendesk Implementation: Complete Suite setup, triggers, macros, SLA policies, dynamic ticket forms, views, routing, custom objects, and Guide help center configuration. Reporting & Analytics: Zendesk Explore reporting, custom dashboards, CSAT tracking, agent performance metrics, and calculated attributes for clean executive reporting. HubSpot Service Hub: Help desk pipelines, ticketing workflows, custom CRM properties, live chat, and knowledge base configuration (HubSpot certified, verified by Upwork). Multi-Platform Expertise: Freshdesk, Intercom, Gorgias, and Zoho Desk administration and migration. Customer Onboarding: Structured onboarding programs for complex B2B SaaS products, from kickoff to activation, that raise retention and reduce time-to-value. Operations & QA: Email, live chat, and phone support for B2B SaaS and ecommerce, ticket triage, escalation management, and QA documentation in Jira and ClickUp. RECENT RESULTS 1,200+ hours (8 months, ongoing) as dedicated customer support and onboarding rep for a complex B2B SaaS application, owning tickets, onboarding calls, and product feedback loops. Zendesk Explore reporting dashboards for a US client, rated 5.0: "5/5 work ethic and dependability. I recommend that anyone take the opportunity to work with him." 190+ hours of mobile app customer support with full QA test-case documentation: "He completed the task in time, showed great communication skills, fortitude, flexibility, and savvy." Email support workflow automation serving a 150K+ contact list with zero duplicate sends. TOOLS Zendesk, Zendesk Explore, HubSpot, Freshdesk, Intercom, Gorgias, Shopify, Jira, ClickUp, Slack, Notion, Google Workspace, Make, Zapier, N8N, Manychats, Microsoft 365, Teams, Automations, AI prompts, KRISP. WHO I WORK BEST WITH B2B SaaS founders, support leads, and ecommerce teams who need more than a ticket-answerer, someone who can build the support system, document it, staff it, and report on it. Fluent English, 0–4 hour response time, flexible across US time zones. Invite me to your job, and on our first call I'll review your current support setup and send you a concrete, prioritized improvement plan, before you spend anything.

Versatile Virtual Assistant and Customer Support Specialist with 10+ years of experience supporting administrative operations, sales, e-commerce, and high-volume customer service. I've managed leasing documentation for a 4,400+ unit portfolio, handled 60+ daily support interactions across chat/email/phone, resolved 100+ tickets from Zendesk, managed Shopify and Amazon Seller Central orders end-to-end, and maintained clean, accurate records in CRM and ticketing systems. Fast typist (100+ WPM), highly organized, and reliable in fast-paced remote environments. Alongside admin support, I also have hands-on technical support experience, troubleshooting Windows/Office 365/Xbox issues (install/update problems, performance slowdowns, account access, subscriptions/billing) using clear step-by-step guidance, strong documentation, and escalation handling when needed. What I can help you with: • Customer support (chat/email/phone), ticket management, escalation handling, and follow-ups • E-commerce support: order management, fulfillment, and product listing oversight via Shopify and Amazon Seller Central • Social media management using Meta Business Suite, including account monitoring • Email outreach: influencer/reviewer coordination, and product testing • CRM updates, inbox management, documentation, data entry, reporting, and spreadsheet tracking • Admin support: scheduling, file organization, process documentation, and task coordination • Property/admin workflows: lease renewals, tenant documentation, maintenance follow-up, and basic bookkeeping support Tools I've used: Shopify, Amazon Seller Central, Meta Business Suite, Freshdesk, AppFolio, HelpScout, HubSpot, Zendesk, Asana, Google Workspace, Microsoft Office/365, RingCentral, Google Sheets/Excel. If you want a reliable support partner who communicates clearly, works independently, and keeps things organized, I'm ready to help.

I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot

I've been working in IT-BPO industry since 2007. I've dealt with several companies and clients all across the globe. I've been outstanding in customer service and customer satisfaction as I go above and beyond client's expectations. I've acquired wide variety of technical skills as follows: Skills: Active Directory Windows OS, Mac OS, Windows servers, iOS, Android, Virtual machine, Amazon workspace, VDI Salesforce, Sandbox, Workbench, Dataloader Adobe, MS Office, Azure, ServiceNow Cybersecurity, Firewall classes JAMF, BitLocker, Antivirus Amazon Connect, Customer service, Problem Solving MS Exchange, Outlook, Google Mail Webex, Zoom, MS teams, Google Meet, Slack ITIL, CompTIA MDM, Genesys Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Webex, etc.) Microsoft Active Directory Users and Groups Management Remote Desktop, LogMeIn, Skype, CMRC, etc. Trainings: a. Corporate Cybersecurity training b. Mac OS Technical troubleshooting training c. CompTIA A+ training d. Windows 10 training e. ITIL v4 Foundation training

IT Procurement Executive | Help Desk & Technical Support Engineer (L1/L2) Hi there, I’m an IT professional with over five years of experience bridging the gap between daily technical support and strategic IT procurement. Whether you need a hands-on Technical Support Engineer to manage your Help Desk operations or an executive to streamline your IT asset lifecycle, I bring both technical expertise and operational efficiency to your team. I have spent the last five years supporting fast-paced Managed Service Provider (MSP) and corporate environments. I specialize in diagnosing complex hardware, software, and networking issues while ensuring your business gets the best value from its technology investments. Core Technical & Procurement Expertise: Help Desk & End-User Support (L1/L2): Providing reliable, fast-resolution troubleshooting for both local and remote users. Cloud Administration: Hands-on management and configuration of Microsoft 365, Google Workspace, and Azure environments. IT Procurement & Asset Lifecycle: Strategic sourcing, vendor relationship management, and hardware/software inventory tracking. Operations & Ticketing Systems: Streamlined escalation management, workflow optimization, and cross-functional team collaboration. I pride myself on clear communication and a customer-first approach. My goal isn't just to close tickets or purchase equipment—it's to turn operational challenges into real efficiency gains for your business, keeping everything running smoothly and minimizing downtime. Let’s connect to discuss how I can support your IT infrastructure and procurement goals!

I’m a proactive and detail-oriented General Virtual Assistant with nearly 4 years of experience supporting businesses across various industries. My background in appointment setting and telemarketing has equipped me with exceptional communication, organization, and multitasking skills—making me a reliable partner for administrative support, customer service, and lead management. I’ve worked in fast-paced, results-driven environments, handling a wide range of virtual assistant tasks including client communication, CRM management, calendar coordination, inbox handling, data entry, and follow-ups. I bring efficiency, professionalism, and a problem-solving mindset to every task. Key Skills & Strengths: • Administrative support (calendar management, inbox handling, scheduling) • CRM management: HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive • Client communication via phone, email, SMS, and live chat • Lead generation and qualification (B2B and B2C) • Appointment scheduling and follow-ups • High-volume outreach across U.S., UK, Canada, and Australia • Strong rapport-building and objection-handling abilities • Familiar with dialers: Mojo, CallTools, ReadyMode, Aircall • Tech-savvy with strong organizational and time management skills • Fluent in English with a neutral, professional tone I’m adaptable, self-motivated, and committed to helping businesses streamline operations, manage client relationships, and increase productivity. Whether you need help with daily admin tasks, customer outreach, or backend support, I’m ready to contribute with precision and care.