Hire the Best Zennolab ZennoPoster Specialists

Integrated systems rarely break on the first successful API call. They break three weeks later: a failed Shopify webhook, an ERP order that never synced, a CRM contact missing from the pipeline, or POS inventory that no longer matches the store. I build and fix the middleware/API layer behind those systems. My strongest work is around Shopify, ERP, CRM, POS, and Laravel-based backend systems where product data, orders, inventory, customers, payments, and reporting all need to stay aligned. What I usually handle: - Shopify / Shopify Plus integrations and custom commerce workflows - ERP and CRM syncs: Acumatica, Salesforce, Zoho, HubSpot, SAP-style systems - POS and inventory workflows: Clover, store operations, loyalty, order flows - Laravel/PHP middleware, APIs, webhooks, queues, cron jobs, retries, and logs - Admin dashboards, reporting panels, and operational data models - Production debugging where the issue is hidden across multiple systems Relevant background: - Built and supported systems handling 24k+ products, 3M+ users, and 2,000+ locations - Led technical delivery across teams of 20+ - Worked across Shopify, Shopify Plus, Magento, BigCommerce, Acumatica, Salesforce, Zoho, Clover POS, Laravel, REST/GraphQL APIs, PostgreSQL, MySQL, AWS, Firebase, and payment systems I also take on SaaS MVPs and React Native app work when the project depends on backend architecture, integrations, subscriptions, analytics, or production stability. If your store, ERP, CRM, POS, or internal dashboard is held together by fragile syncs and unclear data flow, I can help trace where it breaks and make the system reliable.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

🚨 𝐘𝐨𝐮𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦 𝐢𝐬 𝐨𝐯𝐞𝐫𝐰𝐡𝐞𝐥𝐦𝐞𝐝. 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 𝐤𝐞𝐞𝐩 𝐩𝐢𝐥𝐢𝐧𝐠 𝐮𝐩. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐫𝐞 𝐰𝐚𝐢𝐭𝐢𝐧𝐠 𝐥𝐨𝐧𝐠𝐞𝐫. 𝐘𝐞𝐭 𝐲𝐨𝐮𝐫 𝐡𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐜𝐨𝐬𝐭𝐬 𝐤𝐞𝐞𝐩 𝐫𝐢𝐬𝐢𝐧𝐠. 𝐓𝐡𝐚𝐭'𝐬 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐈 𝐬𝐨𝐥𝐯𝐞. I help Shopify and ecommerce brands transform overloaded support operations into efficient, scalable systems. By optimizing Zendesk, Gorgias, and Freshdesk, I reduce repetitive tickets through automation, streamline ticket routing, and improve first-response and resolution times so your team can focus on the conversations that actually need a human touch.. ━━━━━━━━━━━━━━━━━━ 🚫 𝐓𝐇𝐄 𝐑𝐄𝐀𝐋 𝐏𝐑𝐎𝐁𝐋𝐄𝐌 ━━━━━━━━━━━━━━━━━━ Most ecommerce brands set up Zendesk or Gorgias in a weekend, start taking tickets, and never go back. What they don't realize: ✅ Ticket routing rules fire in the wrong order VIP customers land in the general queue ✅ SLA policies are never configured no one knows which tickets are about to breach ✅ Automation triggers overlap customers get duplicate or contradicting emails ✅ Agents have no structured views and start every shift overwhelmed ✅ Gorgias ticket costs spike every time there's a sale, a launch, or a product issue For a brand doing $2M–$10M/year, a broken helpdesk setup quietly drains thousands every quarter in wasted agent hours and lost customers. ━━━━━━━━━━━━━━━━━━ 💡 𝐇𝐎𝐖 𝐈 𝐒𝐎𝐋𝐕𝐄 𝐈𝐓 ━━━━━━━━━━━━━━━━━━ 🌟 Zendesk full audit, routing restructure, SLA configuration, trigger cleanup, agent views, and reporting setup 🌟 Gorgias Shopify integration optimization, automation rules, macros, ticket cost reduction, and AI agent tuning 🌟 Freshdesk complete configuration, SLA management, canned responses, and workflow automation 🌟 Any other helpdesk platform if your team uses it, I can audit, optimize, or migrate it I also connect your helpdesk to the rest of your stack Shopify, your CRM, email marketing tools, and workflow automation via Zapier, Make, or n8n so everything talks to each other and nothing falls through. ━━━━━━━━━━━━━━━━━━ 💼𝐖𝐇𝐀𝐓 𝐇𝐀𝐏𝐏𝐄𝐍𝐄𝐃 𝐖𝐈𝐓𝐇 𝐌𝐘 𝐋𝐀𝐒𝐓 𝐂𝐋𝐈𝐄𝐍𝐓 ━━━━━━━━━━━━━━━━━━ A US ecommerce brand came to me with a Zendesk setup that had been running for months unconfigured. Tickets were misrouted. SLAs were invisible. Automations were firing on top of each other. I audited it, restructured the routing logic, configured their SLA policies, cleaned up every conflicting trigger, and handed them a written implementation guide. Their words: "Professional, communicative, and knowledgeable throughout. He identified practical improvements for workflow efficiency, ticket routing, automation, and SLA visibility." 5 stars. Verified on Upwork. June 2026. ━━━━━━━━━━━━━━━━━━ 🎯𝐁𝐄𝐒𝐓 𝐅𝐈𝐓 𝐅𝐎𝐑 ━━━━━━━━━━━━━━━━━━ ✅ Shopify and DTC brands whose helpdesk costs keep climbing ✅ Ecommerce teams preparing for a product launch, sale, or Black Friday ✅ Ecommerce brands using Zendesk, Gorgias, or Freshdesk ✅ Businesses looking to automate customer support ✅ Store owners switching from one helpdesk to another and need it done right ✅ Support managers who inherited a broken setup they didn't build ✅ Companies wanting faster response times and lower support costs ━━━━━━━━━━━━━━━━━━ 🏆 𝐏𝐑𝐎𝐅𝐄𝐒𝐒𝐈𝐎𝐍𝐀𝐋 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ━━━━━━━━━━━━━━━━━━ • Zendesk Customer Service Certification • Coursera Customer Relationship Management • Bachelor's Degree, Computer Technology & Business Administration ━━━━━━━━━━━━━━━━━━ **💬 𝐋𝐄𝐓'𝐒 𝐓𝐀𝐋𝐊** **𝐈𝐟 𝐲𝐨𝐮𝐫 𝐡𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐢𝐬 𝐜𝐨𝐬𝐭𝐢𝐧𝐠 𝐲𝐨𝐮 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐢𝐭'𝐬 𝐬𝐚𝐯𝐢𝐧𝐠 𝐲𝐨𝐮, 𝐬𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞. 𝐖𝐢𝐭𝐡𝐢𝐧 𝟐𝟒 𝐡𝐨𝐮𝐫𝐬, 𝐈'𝐥𝐥 𝐫𝐞𝐯𝐢𝐞𝐰 𝐲𝐨𝐮𝐫 𝐬𝐞𝐭𝐮𝐩, 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐭𝐡𝐞 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤𝐬, 𝐚𝐧𝐝 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐫𝐞𝐝𝐮𝐜𝐞 𝐭𝐢𝐜𝐤𝐞𝐭 𝐯𝐨𝐥𝐮𝐦𝐞, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, 𝐚𝐧𝐝 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐯𝐚𝐥𝐮𝐞 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮𝐫 𝐡𝐞𝐥𝐩𝐝𝐞𝐬𝐤.**

I am a full-stack PHP web developer with more than 14 years of experience in web development and API integration.I develop web applications using PHP, MySQL, WordPress, and Laravel.My goal has always been to create websites that are highly functional but also completely focused on the needs of the client . I have successfully integrated over 300 APIs globally, which has equipped me with expert skills in API integration.Here are some of the API integrations I have successfully completed. Accounting & Billing :- Billing Orchard API, Chargebee API, Debitsuccess API, Escrow API, MYOB API, Payleadr API, Payme API, QuickBooks API, Reckon API, Saasu API, SecurionPay API, Small2Invoice API, Xero API CRM & Marketing Automation :- ActiveCampaign API, Capsule CRM API, GoHighLevel API, HubSpot API, Keap (Infusionsoft) API, Klaviyo API, Ontraport API, Total Expert API, Zoho CRM API E-Commerce, Inventory & Shipping :- Booqable API, eBay / Shopping API, FedEx API, Inventory Planner API, Magento API, Parcel Pro API, ShipEngine API, Shipit API, Shopify API, SKUSavvy API, Unleashed API, UPS API, USPS API Field Service & Project Management :- FieldRoutes API, Filevine API, Housecall Pro API, Hubstaff API, Procore API Productivity, Automation & Forms :- Google Apps Script, Jotform API, Qualtrics API, Zapier API Communication & Helpdesk :- Constant Contact API, Freshdesk API, OneSignal API, Phone Wagon API Social Media & Ad Tech :- AdButler API, CJ (Commission Junction) API, Facebook API, Instagram API, LinkedIn API, Linkshare (Rakuten) API, X (Twitter) API Events, HR & Staffing :- Avionté API, BambooHR API, Bookeo API, RunSignUp API, TryBooking API, Webtickets API ERP & Open Data & Media & Wearables :- NYC Open Data API, Odoo API, Quickbase API, Zoho API , Discogs API, Fitbit API, Garmin API, Spotify API Other :- Angaza API, Bisnode (Bisweb) API, CommCare API, ElevenLabs API, Jobs API, Litmos API, Lovable AI, Redtail API, SpyFu API, Teamleader API, Whereismypartners API Specialist in the following domains:     - Front End development , Back-end development, Full Stack PHP, Laravel, CodeIgniter, Cakephp.     - Shopify, WordPress, Webflow, Custom Wordpress Plugin , Custom Wordpress Theme. - Wordpress widget development, Created Leaderboard by using the 3rd party api data     - Wordpress Custom plugin and Wordpress themes development , Wordpress Api integration       - Wordpress Woocommerce orders and customer synch with 3rd party site   - n8n Workflow automation , SuiteDash customization ,Website development in the Lovable - API Integration - WordPress Development - PHP Development - CRM Automation - WooCommerce - Laravel - RESTful API Reasons to select my services: - I possess a demonstrated history of producing high-quality work. - I offer clients continuous support following the project's completion. Should we collaborate, I am dedicated to delivering high-quality work efficiently. After completing a project, I offer continuous support to ensure the applications are error-free and highly adaptable for end users. Feel free to reach out with any inquiries, and I will respond promptly..

I help ecommerce and DTC teams run smoother customer operations by building scalable systems, standardizing processes, and keeping support teams accountable to measurable outcomes. Most recently I was CS Operations Manager for a US-based ecommerce operation running 20+ consumer gadget brands on a shared Zendesk Enterprise instance. I owned Zendesk configuration, macro standardization, SLA monitoring, agent performance and QA, omnichannel routing, knowledge base and AI agent setup, and workflow automation across CS and ops. Before that, two years at Amazon processing 500-1,000 investigation cases weekly under strict SLA and accuracy standards, plus an Operations Manager role at an AI content brand where I built workflows, SOPs, ManyChat automations, and social listening systems. What I can help you with: - Zendesk setup: macros, triggers, views, SLA config, omnichannel routing - SOP creation and documentation (Notion, Google Docs) - Agent performance tracking and QA systems - Workflow and email automation (Google Apps Script, Zapier, Klaviyo) - Knowledge base and AI agent setup - CRM cleanup, data QA, reporting dashboards - Process documentation and clean handoffs Typical deliverables: Zendesk audit reports, macro libraries, SOP docs, agent performance dashboards, workflow maps, automation scripts, cleaned data sheets with change logs. How I work: - Clarify scope and success criteria first - Accuracy-first with QA notes and change logs - Structured documentation and clean handoffs - Reliable async communication in remote teams

I help businesses streamline operations, automate workflows, and implement CRM systems that eliminate manual work and improve efficiency. If your processes are messy, repetitive, or slowing growth, I design structured business systems that bring clarity, automation, and scalability. I specialize in CRM Automation, Workflow Automation, and Business Process Optimization using tools like HubSpot, Salesforce, Zapier, Dubsado, HoneyBook, ClickUp, Monday .com, and GoHighLevel to design structured systems that support growth and improve operational visibility. Here’s how I help: Workflow Automation & Business Process Automation I design automated workflows for onboarding, approvals, reporting, task management, and internal operations to reduce manual work and increase productivity. CRM Implementation & Optimization Full CRM setup, configuration, and automation in HubSpot, Salesforce, Dubsado, and HoneyBook, including pipelines, lifecycle stages, automations, and reporting dashboards. Operations Systems Design I build structured business systems that eliminate bottlenecks, improve team coordination, and create scalable operational processes. Process Documentation & Optimization Clear SOPs, process mapping, and performance tracking to ensure long-term efficiency and operational clarity. AI & Smart Automation Integrating automation tools and AI-driven processes to streamline reporting, communication, and workflow execution. I don’t just automate tasks, I build operational systems that scale. Clients typically reduce manual workload, improve process clarity, and gain structured visibility across their operations. If you need a Business Operations Specialist who can implement CRM systems, automate workflows, and optimize business processes, I’m ready to help you build systems that support growth instead of slowing it down.