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  4. (Current) ManageEngine Specialists
  • $50 hourly

    • 4.7/5
    • (34 jobs)
    • Tracking malware/ransomware attacks by Office scan (Trend Micro) & monitoring Barracuda Email Security Gateway to manage & filter inbound & outbound email traffic was one of my prior duties. • Troubleshooting VMware VCenter issues & maintaining Snapshots. Managing in-house software like ERP, SQL Database, FTP, PABX (Sangoma, 3CX), and Web applications. • Support End users using the FRESHDESK ticketing tool & connect remote users using Citrix XenDesktop & Remote Desktop WEB (RD WEB) to troubleshoot different end users’ issues. • Desktop & Printer Management, and User Account Management (AD, Group Policy & Exchange). • Successfully implemented the MDT (Microsoft Deployment Toolkit) server for the auto OS (Reference images) & Software Deployment using Task Sequence. • Ensure Data Backup & replication using Veeam. Backup, and copy backup jobs to external storage. Backup VMs, and replication for backups to an off-site location. • Successfully migrated the Outlook Public folders from Exchange 2010 to 2016 ECP using PowerShell commands. • Using DARK TRACE, I used to perform risk analyses to identify appropriate security countermeasures & monitored the use of data files and regulated access to protect secure information. • Implemented GUACAMOLE (clientless remote desktop gateway) & BookStack (open-source wiki software) using Docker. • An internal network pen-testing performed by me for the annual audit. (Parrot Security OS, OpenVAS, Nessus) • Deploying auto push installation by SCCM to perform the latest patch & software update & deploying OS to the workstations using PXE boot. • Monitoring Microsoft Defender status from the O365 admin portal as well as Symantec AV for the best endpoint security. • Managing Storage pools & deploying DPM protection agents by SCCM Data Protection Manager (DPM). • Managing policies like Port forwarding for DMZ servers using Cisco Firepower Threat Defense (FTD) & also monitoring & filtering packets by Squid proxy server. • Working on Routing, Advanced ACL rules, VPN issues (CISCO & MIKROTIK) & managing the VLANs properly were my challenges. • Exchange 2016 administration in a hybrid environment with O365 and troubleshooting Outlook issues & tracking EOP (Exchange Online Protection) for email filtering of end-users. • Monitoring Exchange backup on Azure Site Recovery (ASR) vaults & VMS. • Monitor and troubleshoot servers (AD, DC, File Server), and other IT service platforms & support remotely to end-users using ConnectWise ScreenConnect or Go to Assist (GTA) tool. • Ensuring proper backup by StorageCraft File-Based Backup System & Symantec Backup Exec. • Tracking malware/ransomware attacks by Cloud-based Bitdefender Gravityzone endpoint security & scheduling full scan & push installation to new users using GPO.
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    Technical Support
    Virtual Private Server
    Microsoft SCCM
    Cisco Certified Network Associate
    Helpdesk
    Remote IT Management
    Linux System Administration
    Microsoft Exchange Server
    System Administration
    Office 365
    Windows Server
    VMware ESX Server
    Microsoft Azure
    Citrix Hypervisor
    Microsoft Outlook
    Network Administration
  • $40 hourly

    • 5.0/5
    • (10 jobs)
    I have expertise with -- Salesforce Lightning Component, Lightning Pages, Lightning Apps -- Apex, Visualforce, Salesforce Sites, Trigger, Workflows -- Integrations, Process Builder, Approval Process, Validation rules -- Test methods, Security settings, Salesforce API, CSS, HTML -- JavaScript, integration, Data Loader, Migration tools, Google map integration and much more. My core skills are: -- Setup the salesforce.com (including Configuration and Customization) -- Business Process Automation (visual workflows, process builder, approvals, integrations etc) -- Creating Dashboards and Reports, getting Data clean and keeping it that way -- Extending Salesforce CRM with apps from AppExchange, salesforce APIs and Integration with other platforms -- Apex/Visualforce development, data migration and maintenance (Data Loader, DemandTools & PeopleImport) -- Service Cloud Administration (Console, Web2Lead, Web2Case, Email2Case,System Security, Role Hierarchies, Profiles, Sharing settings), create DocuSign, Conga merge templates API Integrations: Salesforce Rest and Soap API, Google APIs, Facebook APIs, Instagram API, Linkedin API, Shopify Webhook, Rest APIs, Soap APIs, eBay, Google merchant, WordPress. I have all set of skills to deliver you the best of what you want with an adequate budget.
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    Automated Workflow
    ETL Pipeline
    Salesforce App Development
    Salesforce Service Cloud
    Artificial Intelligence
    Apex
    Salesforce Lightning
    Heroku
    Mulesoft
    Salesforce CPQ
    Salesforce
    Salesforce Marketing Cloud
    Salesforce Sales Cloud
    Salesforce Einstein
    API Integration
  • $18 hourly

    • 4.8/5
    • (291 jobs)
    🏆 **𝗧𝗼𝗽-𝗥𝗮𝘁𝗲𝗱 𝗭𝗢𝗛𝗢 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗘𝘅𝗽𝗲𝗿𝘁** ⏰ **𝗜𝗺𝗽𝗿𝗲𝘀𝘀𝗶𝘃𝗲 𝗨𝗽𝘄𝗼𝗿𝗸 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱** 👌 **𝗦𝘁𝗿𝗼𝗻𝗴 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀** Are you in search of a versatile expert who can transform your business operations using ZOHO and WordPress? Look no further! 🚀 I lead a team of dedicated ZOHO and WordPress specialists, committed to tailoring comprehensive solutions for your organization's unique needs. Our deep understanding of ZOHO apps and WordPress development allows us to implement industry-leading practices that drive results. Our services revolve around guiding businesses through the benefits of ZOHO integrations, WordPress development, and we offer budget-friendly ZOHO CRM consultation options to boost customer engagement and supercharge your sales. **𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:** ✓ Zoho One ✓ Zoho CRM ✓ Zoho Books ✓ Zoho Creator ✓ Zoho Forms ✓ Zoho Sign ✓ Zoho Campaigns ✓ Zoho Subscription ✓ Zoho Sites ✓ Zoho Landing Page ✓ Zoho Commerce ✓ Zoho Analytics ✓ Zoho Survey ✓ Zoho Sales IQ and Live Chat ✓ Zoho Projects ✓ Zoho Mail POP3, IMAP Integration ✓ API Integration ✓ Deluge and Custom Functions ✓ Advanced ZOHO Reports (Analytics) ✓ Zoho Customization ✓ Workflow & Automation ✓ Zoho People ✓ Zoho Recruit ✓ Zoho Flow ✓ Zoho Integration with WordPress/Woo-Commerce ✓ Zoho Canvas ✓ WordPress Development ⏰ **𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗗𝘂𝗿𝗶𝗻𝗴 𝗘𝗦𝗧 𝗛𝗼𝘂𝗿𝘀** Let's revolutionize your business with ZOHO, WordPress, or a powerful combination of both. Reach out, and let's discuss how we can elevate your operations! Thank you for considering my expertise! 🙌
    vsuc_fltilesrefresh_TrophyIcon ManageEngine
    Elementor
    Zoho Platform
    Zoho Sprints
    Zoho Projects
    Zoho Recruit
    PSD to WordPress
    Zoho Creator
    Zoho CRM
    Zapier
    Automated Workflow
    Zoho Books
    Zoho PageSense
    Zoho Analytics
    Zoho Survey
    Page Speed Optimization
    WordPress
  • $40 hourly

    • 4.7/5
    • (452 jobs)
    I graduated from the University of Michigan-Dearborn with a B.A. in Journalism in December 2013. I have worked as a freelance writer and editor since 2012. I have flawless grammar skills, great attention to detail and a strong command of AP style.
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    Writing
    Proofreading
    English
    Google Docs
    Microsoft Word
    Copy Editing
  • $35 hourly

    • 4.3/5
    • (5 jobs)
    I have 15 years experience as a remote support engineer. Most of it as a helpdesk for MSP's. Currently, I am engaged as a Service Delivery Manager, overseeing L3 Remote Support Engineers in a financial environment, where I manage escalations and ensure seamless service delivery. My experiences includes but not limited to supporting Domain Name System (DNS) · PRTG · VMware vCenter · Amazon Web Services (AWS) · Cisco Systems Products · Microsoft Intune · Windows Server · Networking · Internet Information Services (IIS) · Office 365 Administration I am also fluent in writing and speaking in English.
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    VMware Administration
    Linux System Administration
    Citrix
    AWS Application
    Network Administration
    Master Data Management
    Incident Management
    DHCP
    Microsoft Exchange Server
    Salesforce
    VMware vSphere
    Microsoft Azure
    Windows Server
    Microsoft Active Directory
    DNS
  • $68 hourly

    • 5.0/5
    • (34 jobs)
    ⭐️⭐️⭐️⭐️⭐️ “Lewis is knowledgeable, efficient with his time, and a great communicator. Our project was about standing up a new Azure Virtual Desktop. Lewis did a great job explaining the different options, asking for our input, and did a nice knowledge transfer when he was done. Will use again for sure.” ⭐️⭐️⭐️⭐️⭐️ “ Very easy to work with and completed the project as defined." ⭐️⭐️⭐️⭐️⭐️ “ Lewis worked very hard to resolve the issue and it was not his fault the install and setup is complicated. He showed me a plethora of tools to help troubleshoot to point in the right direction to resolved the issue." ⭐️⭐️⭐️⭐️⭐️ “I highly recommend Lewis for his outstanding expertise and assistance in setting up AD Auth on our server. He was an absolute pleasure to work with, and his knowledge in this area is truly impressive. We couldn't have asked for a better professional to assist us with this task. If you need any server-related assistance, Lewis is your go-to guy!" ⭐️⭐️⭐️⭐️⭐️ "Lewis took care of what we needed quickly and efficiently. Great communication along the way." ⭐️⭐️⭐️⭐️⭐️ "Outstanding performance. Lewis was one of the key figures in our project, and his input was invaluable. He is a real pro. We look forward to working with him again." ⭐️⭐️⭐️⭐️⭐️ "Brilliant, hardworking, loyal, honest, knowledgeable, persistent, responsive." ⭐️⭐️⭐️⭐️⭐️ "Absolutely great to work with - will be coming back to Lewis when we are ready to proceed." ⭐️⭐️⭐️⭐️⭐️ "Lewis was exceptional. We were in a real bind with a serious outage and required assistance immediately." ⭐️⭐️⭐️⭐️⭐️ "lewis was excellent. he gave great advice and feedback and was exactly as i needed." As the founder of Cloudd.io and a seasoned expert in cloud management and optimization, I’ve dedicated my career to delivering solutions that significantly enhance operational efficiency, fortify security, and reduce costs. My passion for creating adaptable, on-demand support services has driven success for businesses of all sizes, making the complexities of cloud technology manageable and approachable. Here’s what I specialize in: 1. Maximizing Cloud Cost Savings: Identifying and implementing strategies to reduce expenses without compromising on performance. 2. Elevating Security Measures: Strengthening your cloud environment to protect against evolving threats. 3. Seamless Data & Email Migrations: Ensuring smooth transitions with minimal downtime. 4. Rapid Emergency Recovery: Preparing and responding to crises to keep your operations running. 5. Cloud Infrastructure Optimization: Tuning your cloud setup for optimal performance and cost-efficiency. 6. Tailored Cloud Solutions: Customizing cloud services to fit your unique business requirements. 7. Expertise in Microsoft 365: Leveraging the full potential of Microsoft 365 for your business. 8. Much more. I’m here to bring the same level of dedication and personalized service to my Upwork clients, focusing on your unique needs and objectives. Let’s collaborate to elevate your cloud infrastructure, supporting your business’s growth and innovation with strategic cloud solutions.
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    Solution Architecture
    Microsoft Windows PowerShell
    Cloud Computing
    Microsoft Exchange Server
    Microsoft Active Directory
    Windows Server
    Microsoft Teams
    Cloud Security
    Cloud Implementation
    Office 365
    Microsoft Azure
    Cloud Management
    IaaS
  • $25 hourly

    • 4.9/5
    • (27 jobs)
    Provided remote support to all US and International employees in an all-Mac and SaaS technology environment. • G-suite and Okta Admin: Account deprecations. Delegate mailbox, email forwarding, archiving and auto responders. • Maintained policies and security requirements within JAMF and G-Suite • Supported remote users\work sites utilizing Zoom, Meet and Slack • JAMF Administration/maintenance. Pushing Updates for OS, Apps & Policies • Implemented and configured Jira Service Desk ticketing system for IT and other departments • Administer SaaS cloud-based applications (Okta, Zoom, RingCentral Slack, Atlassian, DocuSign, Miro, Gitlab, GitHub, Docker & more) • Purchased, configured and provisioned laptops from Apple and ensured were in DEP • Collected termination laptops and shipped/received loaner laptops from home office • Highly collaborated with HR team for smooth on & Off-Boardings • Performed bi-weekly IT introduction new hire welcome meetings • Created and maintained IT documentation SOP and knowledge base in Confluence • Some iPhone and Android phone support for email
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    VMware ESX Server
    Product Support
    Managed Services
    Microsoft Windows
    Citrix Virtual Apps & Desktops
    Technical Support
    JAMF
    OKTA
    Mac OS X Administration
    ManageEngine ServiceDesk Plus
    Procedure Development
    AWS Systems Manager
    Email Support
    Customer Support
  • $70 hourly

    • 5.0/5
    • (7 jobs)
    Proactive, analytical, and cooperative Systems Administrator with 10 years’ progressive experience delivering technical support to transform workflows. Self-motivated, organized, and creative self-starter with excellent teamwork, collaboration, and communication skills. Liaises with cross-functional teams to identify, troubleshoot, and resolve technical issues. Microsoft certified individual, able to work under pressure to deliver results within time constraints. ● Dell™ Online Self Dispatch (DOSD) Certification. ● Microsoft Office Specialist. ● Proven ability to work with vendors to plan, implement and troubleshoot products. ● Comfortable with Microsoft OS / Windows Server, Apple OSX/IOS, Synology, Meraki, Avaya Voip, Azure, and various other technology platforms. ● Able to work with clients to assist and resolve issues on site or remotely to ensure a successful conclusion, ability to document troubleshooting and provide recommendations on technical innovations that would prevent this issue / improve workflow into the future. KeyWords / Technical expertise list CLOUD AND DESKTOP SUPPORT USER EDUCATION VPNS, AND FIREWALLS OPERATING SYSTEM MAINTENANCE HIPAA COMPLIANCE NETWORKING: LAN, DNS, DCHP, ANTI-VIRUS AND OS INSTALLATION HOSTING SUB-NETTING IPV4, LOAD BALANCERS NETWORK ADMINISTRATION CATALOGING SOFTWARE: SLACK, VMWARE, WINDOWS, SYSTEMS ENGINEERING SYSTEMS FILING MICROSOFT PROJECT, SCCM IDENTITY MANAGEMENT ADMINISTRATION MFA ENFORCEMENT VIDEO COLLABORATION: ZOOM, MS TEAMS TEAMWORK AND COOPERATION WRITING AND PROGRAMMING MOBILE TECHNOLOGY
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    Google Workspace Administration
    Cloud Migration
    Domain Migration
    Data Migration
    Microsoft Hyper-V Server
    Technical Support
    Email Deliverability
    SendGrid
    Reputation Management
    ManageEngine ServiceDesk Plus
    Network Administration
    Citrix
    Microsoft Teams
    Microsoft Azure
    Microsoft Active Directory
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