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I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional hardware and modern cloud environments, ensuring your tech stack runs seamlessly without downtime. From managing virtual servers to configuring enterprise workspaces and troubleshooting hardware bottlenecks, I handle your IT operations so you can focus on scaling. 🛠️ Direct Services & Expertise Cloud & Infrastructure: Provisioning Virtual Machines (VMs), firewalls, Linux Server Administration (CLI maintenance), and Web/App Deployment. Workspace & Identity: Full tenant setup and migrations for Microsoft 365 and Google Workspace, including user provisioning and access control. Domain & DNS Management: Expert configuration via Cloudflare, nameserver routing, and vital email authentication (SPF, DKIM, DMARC) for flawless deliverability. Desktop & Peripheral Support: Advanced hardware troubleshooting, network connectivity, and driver configuration for specialized/large-format enterprise printing. 🌟 Why Work With Me? Full-Stack IT Support: I provide end-to-end technical coverage—from high-level cloud architecture and workspace administration to hands-on desktop software configuration and hardware troubleshooting. Clear Communication: I deliver fast, reliable updates, translating complex technical infrastructure and hardware issues into clear, actionable terms for non-technical clients and executive teams. 🎯 Client Focus I act as your complete, on-demand IT department for growing businesses and digital agencies. Let's optimize your technology and operations today. Click "Invite to Job" to get started!

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

A dynamic and self - motivated System and Network Administrator aspiring for a bright and challenging career in the field of System Administration and Networking Technology which would enable me to upgrade myself with emerging trends and technologies. More than 12 years' experience in working with MSPs to provide remote technical support to end users. Responsible for completing OnBoarding tasks with new clients and deploy all the RMM tools that are required for remote management. Familiar with Office 365 configuration, creating mailboxes, resetting passwords, troubleshooting office 365 activation issues. Good hands-on RMM tools like Datto RMM, ConnectWise RMM, Solar-Winds. Kaseya, Ninja RMM. I have good understanding of ticketing systems like Autotask, ConnectWise manage, Zoho, Freshdesk, Kaseya, Zendesk, etc. Familiar with cloud backup tools like Intronis and Autotask workplace. Responsible for deploying backup agents and configure backup according to client infrastructure needs. Also, responsible for monitoring and troubleshooting failed backups. (Veeam Backups, etc) More than 12 years' experience in providing phone based, chat & email support to international clients. Have been responsible for collaborating with third party vendors and end users to resolve issues related to application support and hardware warranty. Have contributed to improving the company's documentation work by modifying changes as and when they occur and create documentation for newly resolve issues. I have good hands-on documentation tools like IT glue, Hudu cloud, Confluence, Podio, etc. I have worked on after-hours support projects that included monitoring alerts and respond to emergency issues as and when they arise.

I am a Technical Recruiter & Fractional Talent Partner with 12 years of experience in building high-performing teams across the globe — spanning the US, India, Europe, Canada, EMEA, APAC, and LATAM. I specialize in sourcing, screening, and scaling top talent across technology, product, growth, and leadership functions, helping companies hire with clarity, precision, and speed. I have led recruitment for Fortune 500 enterprises (Wells Fargo, Capital One, Citi, US Bank, Facebook, GoPro, 1-800-Flowers) as well as fast-scaling companies worldwide (Lilt, Medium, MaintainX, Aloha, Faronics, QuickBus, CrownPeak). Whether building engineering teams or hiring executives, I bring precision, speed, and market insight. I am highly skilled in conducting in-depth technical and behavioral interviews via Zoom, Teams, and phone—ensuring precise evaluation of both skills and cultural fit. Beyond hands-on recruiting, I design scalable hiring engines by combining recruitment expertise with automation systems—helping companies hire faster, smarter, and at scale.. Highlights: 🚀 500+ Successful Hires – Built high-performing tech & product teams that scale fast 🏆 12+ Years in Recruitment – Trusted partner to startups and Fortune 500 enterprises 🎤 Interviewing Expert – Proven track record: 500+ hires from 1,000s of candidate interviews 🌎 Global Talent Expertise – Deep network across US, Canada & international markets ⚡ Automation-Driven Efficiency – ATS + n8n/Make/Airtable for faster, smarter hiring 🔑 Startup & Enterprise Impact – Scaled lean teams & delivered for world-leading brands Roles Filled Globally: ✅ Tech — AI/ML Engineers, Data Scientists, Data/Cloud/DevOps Engineers, Cybersecurity Specialists, Full Stack, Frontend, Backend, QA ✅ Growth — SDRs, BDRs, AEs, Growth Marketers, CSMs ✅ Product & Design — Product Managers, Business Analysts, UX/UI & Product Designers ✅ Leadership — Heads/Directors/VPs of Engineering, Data & AI, AI Governance & Ops Leaders ✅ Ops & Support — HR Ops, Finance/Accounting Automation, Growth Operations Toolbox: ATS: Loxo, Ceipal, JobDiva, Manatal, Zoho Job Boards: LinkedIn Recruiter, LinkedIn Sales Navigator, Indeed, Dice, Monster, CareerBuilder, Boolean Search CRM: HubSpot, Apollo, Airtable Automation: n8n, Make, Zapier, Clay, PhantomBuster AI: PeopleGPT by Juicebox, ChatGPT, Claude, Gemini Project Management: Asana, Monday 👉 Let’s build your global growth engine — the right talent, the right leads, and recruitment systems that scale themselves.

Stop wasting time on technical support; that is MY job. You lead the vision, I maintain the platform. Stop fighting with technology and start using it to your ADVANTAGE! 🚀 I could tell you about my 5+ years as a Systems Engineer supporting 900+ users across enterprise and education environments. I could mention my Master’s degree, my ITIL v4 Certification, or my promise of absolute satisfaction... but I won't. :) 💼Instead, let me share the exact strategies I use to provide my clients with IMPECCABLE support for your technological PEACE OF MIND: -VIP White-Glove Support: Specialized assistance for EXECUTIVES. I handle the details; you focus on the BIG decisions. -Omnichannel & Remote Help: Instant solutions via AnyDesk/TeamViewer across Chat, Email, or Phone. -Preventive Strategy: SMART monitoring to ensure your operation NEVER stops. Prevention over reaction. -Human-Centric Training: I translate "tech-speak" into simple terms for STRESS-FREE, productive users. -LMS/Moodle: Expert in bulk enrollment and UX-focused course configuration. -Technical VA & Ops: I don't just manage tasks; I OPTIMIZE processes with Engineering precision. -Flawless Meetings: Expert setup and support for Teams, Zoom, and Webex. Technical management is SIMPLE. But it’s not easy, and it’s definitely TIME-CONSUMING. If you don't want to spend your day dealing with these headaches, you've come to the right place. As a valued client, you don't just get GUARANTEED satisfaction; you get a STRATEGIC partner and exceptional support. If you are looking for someone who is expert, CREATIVE, and highly organized—look no further. My fuel? A good cup of coffee and SATISFIED clients. ☕✨ If you understand that TIME IS MONEY, let’s talk. Just shoot me a message to discuss your project details. 📩 (🛠️ Tools and Ecosystems: Microsoft 365 & Entra ID (Azure AD) | Ticketing Systems | Connectivity | Collaborative Platforms)