Hire the Best IT Service Management Specialists
in the United Kingdom

As a seasoned IT professional with extensive experience in technical support, system administration, and incident management, I am enthusiastic about applying for the IT Support Officer position. My career has allowed me to develop a strong foundation in Microsoft technologies, cloud computing, endpoint management, and customer-facing support. I am confident that my broad technical expertise, analytical skills, and dedication to service excellence make me an excellent fit for this role. This statement provides an overview of my experience, achievements, and the value I can bring to your team. Professional Experience IT Specialist & CRM Systems Administrator — Strolid Inc. In my current role, I provide second-line incident management and request fulfilment support to users via telephone, remote access tools, and on-site visits. I am responsible for assessing, prioritizing, and resolving incidents while ensuring minimal service downtime and maintaining strong communication with end users. My work involves diagnosing hardware, software, and network-related issues, performing root-cause analysis, and implementing long-term corrective measures. I liaise with internal and external stakeholders to ensure that escalations are handled efficiently and in line with organizational SLAs. A key part of my role is managing and administering Microsoft 365, Azure Active Directory, Intune, and Exchange Online environments. I ensure devices are properly enrolled, secured, and compliant with company policies through Intune. I manage user accounts, licenses, and security groups within Azure AD and maintain Exchange Online mailboxes, distribution lists, and retention policies to optimize performance and compliance. These responsibilities have strengthened my expertise in identity and access management, endpoint protection, and cloud-based collaboration services. I also maintain CRM systems and SaaS applications to ensure seamless integration across the organization’s ecosystem. IT Administrator & IG Lead — Bridge Lane Group Practice At Bridge Lane, I served as the primary point of contact for all IT-related matters within the medical practice. My responsibilities included managing user access, troubleshooting desktop and network issues, coordinating with external support providers, and ensuring data protection compliance. I worked closely with the SWLICB-IT team, Docman, and EMIS Web Support to resolve technical incidents efficiently. I managed the registration and update of all practice devices, maintained detailed incident records, reviewed monthly IT performance reports, and regularly presented updates during GPIT meetings. Additionally, I conducted data protection impact assessments and ensured compliance with NHS data governance standards. I also maintained and updated the practice’s website, which demonstrated my ability to balance operational IT duties with strategic digital responsibilities. Technical Support Engineer (Tier 1 & Tier 2) — Tek Experts Nigeria (Contracted to Microsoft) At Tek Experts, I provided front-line and advanced technical support for Microsoft customers across multiple regions. My work involved troubleshooting issues related to Azure, Intune, Exchange Online, Office 365, and other Microsoft cloud services. I acted as an escalation point for complex technical problems, analyzing logs, replicating issues, and collaborating with Microsoft engineering teams to deliver timely solutions. I supported customers in managing and securing their data, performing advanced troubleshooting on cloud connectivity, authentication, and performance issues. My commitment to quality service delivery helped maintain customer satisfaction scores consistently above target. I also contributed to the internal knowledge base by documenting solutions and troubleshooting workflows to support the wider technical team. IT Services Channel Monitoring & Resolution — United Bank for Africa (UBA) My career began at UBA, where I was responsible for monitoring critical IT services and ensuring network and application availability. I utilized tools such as PRTG, Dynatrace, and SolarWinds (IT360) to monitor infrastructure health, identify performance bottlenecks, and generate incident reports. My role involved collaborating across technical teams to ensure swift resolution of IT issues affecting core banking operations. In addition to monitoring, I provided advanced troubleshooting and root-cause analysis for recurring system alerts and performance issues. I participated in server onboarding, configuration reviews, and change management activities, which provided a strong foundation for my later work in technical support and system administration. Achievements Throughout my career, I have consistently been recognized for delivering exceptional IT support and exceeding service expectations. Beyond Excellence Award for Remote Working and Collaboration (Tek Experts Nigeria): Recognized by Microsoft for maintaining high performance

Are you facing downtime, email issues, or slow system performance? Need a reliable Microsoft 365 specialist who can troubleshoot, manage, and secure your IT infrastructure — without the tech jargon? I'm a Top-Rated IT Consultant with 6+ years of hands-on experience in: 🟢 Microsoft 365 administration & migration 🟢 Tier 2/3 technical support for Windows environments 🟢 Remote IT support & managed service delivery for SMBs 🟢 System administration, server management, and RMM 🔧 What I Help Clients With: ✅ Microsoft 365 Setup, migration & configuration (Outlook, SharePoint, Teams, OneDrive) Exchange Online, Azure AD, license management Troubleshooting mailbox issues, sync problems, and email security ✅ IT Support (Level 2 & 3) Windows troubleshooting & error resolution Application crashes, login failures, performance issues Network connectivity, printer/scanner, and remote access issues Speed up slow PCs, resolve blue screen errors, patch management ✅ Managed Services & System Administration Remote monitoring (RMM tools like N‑able, Atera, etc.) Windows Server setup & maintenance Active Directory user/group policies Data backup, recovery, and endpoint protection 🎯 Why Clients Choose Me: 🔒 Trusted by clients across the US, UK, and Europe 🧩 Problem-solver with proactive communication 🛠 Fast turnaround & flexible availability ⭐ 100% Job Success | Top-Rated on Upwork ⏱ Available for ongoing or one-time support, short-term or long-term 📩 Let’s Talk I’d love to help streamline your IT systems, improve performance, and keep things running smoothly — with zero guesswork. Message me today to discuss your project or set up a quick discovery call.

I am an experienced IT Support Engineer with over 10 years of expertise in providing comprehensive technical support and solutions. ⚙🔧 💻With a strong focus on Windows systems, Email configuration (including Outlook and Exchange), DNS management, WordPress updates, and Service Desk technical support, I am dedicated to delivering exceptional service to clients across various industries. My skills include: ⌨ Windows Support: Installation, troubleshooting, maintenance, and optimisation of Windows operating systems. 🖱 Email Configuration: Configuration and troubleshooting of email clients, especially Outlook, including setup of IMAP, SMTP, and Exchange accounts. 🖲 DNS & Networking: Expertise in DNS configuration, DNS record management. 💽 WordPress Management: Regular updates and maintenance for WordPress websites. 🖨 Service Desk Support: Providing high-quality, remote technical support for end-users, resolving hardware/software issues, and offering proactive solutions to ensure minimal downtime. Problem-Solving: Quick at identifying problems and providing practical, efficient solutions with clear communication and minimal disruption. Why work with me: • 10+ years of experience: I've worked with a variety of clients, from small businesses to large enterprises, ensuring smooth IT operations. • Responsive and professional: I pride myself on my clear communication, reliability, and timely service. • Tailored Solutions: I understand that every business has unique needs, and I tailor my approach to suit your specific technical challenges. If you need an IT professional to handle your system setups, troubleshooting, or ongoing technical support, I’m here to help! Let’s get your IT systems running smoothly and efficiently. Feel free to reach out to discuss your project or any questions you may have!

Hi, I'm a Technical Support Specialist with over 12 years transferable cross industry experience in the IT industry, Education, Health and Social Care. I worked for several organizations worldwide, and I have a strong background in IT support and a proven track record of delivering exceptional customer service. Through my graduate and post graduate studies, I have developed a deep understanding of various IT systems, troubleshooting methodologies, and best practices for providing technical assistance to users across different levels of expertise. I am eager to contribute my skills and expertise to help drive your IT support initiatives forward and contribute to the overall success of your organization. I am confident in my ability to contribute effectively to your team and help uphold your organization's commitment to excellence. Moreover, I am highly adaptable and thrive in fast-paced environments where I can utilize my multitasking skills to prioritize tasks effectively and meet deadlines consistently. Some of my experience include: • Served as the first contact with customers who need technical assistance through various channels - phone, email, and chat. • Provided technical assistance and customer support for computer systems, hardware, and software. • Office 365 Administration - Microsoft 365, Outlook, Onedrive, Sharepoint. • Windows Server 2016 - Active Directory, Group Policy. • Ticketing system - ServiceNow, Jira, Crisp, FreshService, and ZenDesk • Knowledgeable in networking concepts and troubleshooting, including DNS, DHCP, and VPN. • Accounting Software - QuickBooks, Zoho • Network monitoring tools - Datadog, Solarwinds, Meraki Dashboard, Aruba. • Remote Application - Teamviewer, GoToAssist, Remote Desktop, Nable and Bomgar • Email Security Solutions - Mailguard, Mailprotector and Mimecast • VPN Applications - Sophos, Pulse Secure, Global Protect, and Windows VPN • Applications - QuickBooks, Adobe • Mobile support - MDM, Multi-Factor Authentication, iOS and Android devices. • Knowledge Base - Confluence, IT Glue. • Google Workspace Administration - Google Drive, Meet, Workspace. • Provision RSA Tokens for VPN/remote access to end-users and assist with VPN-related issues. • Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring • Proficient in Networking, Remote Desktop Support, Application Support. • Phones - Elevate UC, RingCentral and 3CX • Diagnose, Troubleshoot, and Resolve technical hardware and software issues. • Coordinate incident, resolution, and service request completion to the Resolver Team and Vendor. • Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting. • Provide updates/information to end-users regarding the status of their incidents or service requests. • Keeps the problem record updated promptly and documents known errors and resolution plans. • Quick learner who can translate complex ideas and processes into technical facts or persuasive non-technical presentations. • Excellent organizational skill • Excellent organizational skills and ability to prioritize workload • Attention to detail and precision, solid work ethics concerning meeting deadlines, and reliability. • Excellent communication and interpersonal skills • With Diagnostic, Problem Solving & Time Management skills • With the ability to manage multiple tasks simultaneously • Detail-oriented & able to work independently • Able to work independently and efficiently to meet deadlines. • Able to promptly answer support-related emails, phone calls, and other electronic communications. • Self-motivated, detail-oriented, and organized. I have a quiet, professional work environment with fast, reliabe and stable Internet of over 500Mbps for downlaods and over 100Mbps for uploads. I also am available for a full-time/part-time position in any time zone. Thank you for considering my application. I am excited to bring my skills and experience to your team, and I am confident that I can make a valuable contribution to your organization. I look forward to the possibility of contributing to your team. Warmest regards, Ijeoma

Experienced MSP ConnectWise Consultant. Assisting with MSP Systems (ConnectWise PSA, ConnectWise Manage, ConnectWise Asio, ConnectWise RMM, BrightGauge, IT Glue, etc) & MSP Processes. Specialising in helping MSPs improve their IT systems and processes, allowing them to get the best value from their investments, specialising in ConnectWise Manage / PSA, and other MSP systems. - 10 years experience working with MSP systems including ConnectWise Manage / PSA, ConnectWise Automate, ConnectWise RMM, Asio, IT Glue, BrightGauge and DeskDirector - 15 years experience working in Managed Services Provider (MSP) environments - Over 20 years experience working in IT - Microsoft Certified - ConnectWise Certified - ITIL v4 Certified I love to use technology and tools to help deliver high quality service and assist both clients and users. I specialise in MSP systems, and have helped multiple companies advance their systems and help improve their processes and automation within their business. I have been part of multiple projects involving implementing tools to improve the support experience for clients. Experience in the following: ConnectWise Manage / PSA ConnectWise RMM ConnectWise Automate ConnectWise Asio BrightGauge IT Glue Desk DIrector MSP Consultancy Process Design Automation ITIL v4

All round IT pro with 10 years experience in the industry. Remote IT Support Specialist | Windows & Mac | Fast Evening Help Skills: IT Support - IT project management - IT Service management (ITIL) - Cyber Security implementation - IT documentation - Network troubleshooting - Hardware troubleshooting Technology experience: Google workspace Administration - Google Cloud Console - Atlassian (Jira Confluence, Trello) - Office 365 - MS Teams - Sophos Central - Sophos firewalls - VOIP - Windows Sever 2012-2022 - Active directory - Certification ITIL - Professional Google Workspace Administrator- Google Workspace - CompTIA A+ - ISO 17024:2012 - CT15 Sophos Central Endpoint and Server V3.0