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IT Support Specialist with hands-on experience in Microsoft 365, Google Workspace, Microsoft Entra ID, Intune, technical troubleshooting, and user account administration. Currently pursuing a BSc in Cyber Security at De Montfort University, with hands-on experience gained through technical labs, networking projects, and IT support environments. I have experience supporting users with hardware, software, networking, email systems, and cloud-based platforms. My background includes Microsoft 365 administration, Google Workspace management, Entra ID user management, Intune device enrollment, Windows administration, DNS management, and technical troubleshooting. I also have experience providing customer-focused support through my role at E.ON Next, where I resolved customer issues, handled sensitive information, and maintained high service standards in a fast-paced environment. Services I Offer: • IT Support and Helpdesk Assistance • Microsoft 365 Administration and Support • Google Workspace Administration • Microsoft Entra ID User and Group Management • Intune Device Enrollment and Management • User Onboarding and Offboarding • Password Resets and Access Management • Email Configuration and Troubleshooting • Windows Administration and Technical Support • Network Troubleshooting and Connectivity Support • Remote Support and Issue Resolution • Technical Documentation and Reporting I am committed to delivering reliable support, clear communication, and professional service. My goal is to help businesses maintain efficient IT operations, improve user productivity, and resolve technical issues quickly and effectively.

I'm a multidisciplinary freelancer with a strong creative foundation, specializing in website and social media design, content writing, editing, and photography. With over 150 online awards recognizing the quality and impact of my work, I help brands and individuals craft compelling digital identities. As a musician and creative writer, I’m also available for ghostwriting, scriptwriting, and other expressive projects that require a personal, authentic voice. Additionally, I offer voice acting and voiceover services, bringing versatility and character to a wide range of audio content. Whether it’s visual, written, or spoken. I bring creativity, precision, and passion to every project.

As a seasoned IT professional with extensive experience in technical support, system administration, and incident management, I am enthusiastic about applying for the IT Support Officer position. My career has allowed me to develop a strong foundation in Microsoft technologies, cloud computing, endpoint management, and customer-facing support. I am confident that my broad technical expertise, analytical skills, and dedication to service excellence make me an excellent fit for this role. This statement provides an overview of my experience, achievements, and the value I can bring to your team. Professional Experience IT Specialist & CRM Systems Administrator — Strolid Inc. In my current role, I provide second-line incident management and request fulfilment support to users via telephone, remote access tools, and on-site visits. I am responsible for assessing, prioritizing, and resolving incidents while ensuring minimal service downtime and maintaining strong communication with end users. My work involves diagnosing hardware, software, and network-related issues, performing root-cause analysis, and implementing long-term corrective measures. I liaise with internal and external stakeholders to ensure that escalations are handled efficiently and in line with organizational SLAs. A key part of my role is managing and administering Microsoft 365, Azure Active Directory, Intune, and Exchange Online environments. I ensure devices are properly enrolled, secured, and compliant with company policies through Intune. I manage user accounts, licenses, and security groups within Azure AD and maintain Exchange Online mailboxes, distribution lists, and retention policies to optimize performance and compliance. These responsibilities have strengthened my expertise in identity and access management, endpoint protection, and cloud-based collaboration services. I also maintain CRM systems and SaaS applications to ensure seamless integration across the organization’s ecosystem. IT Administrator & IG Lead — Bridge Lane Group Practice At Bridge Lane, I served as the primary point of contact for all IT-related matters within the medical practice. My responsibilities included managing user access, troubleshooting desktop and network issues, coordinating with external support providers, and ensuring data protection compliance. I worked closely with the SWLICB-IT team, Docman, and EMIS Web Support to resolve technical incidents efficiently. I managed the registration and update of all practice devices, maintained detailed incident records, reviewed monthly IT performance reports, and regularly presented updates during GPIT meetings. Additionally, I conducted data protection impact assessments and ensured compliance with NHS data governance standards. I also maintained and updated the practice’s website, which demonstrated my ability to balance operational IT duties with strategic digital responsibilities. Technical Support Engineer (Tier 1 & Tier 2) — Tek Experts Nigeria (Contracted to Microsoft) At Tek Experts, I provided front-line and advanced technical support for Microsoft customers across multiple regions. My work involved troubleshooting issues related to Azure, Intune, Exchange Online, Office 365, and other Microsoft cloud services. I acted as an escalation point for complex technical problems, analyzing logs, replicating issues, and collaborating with Microsoft engineering teams to deliver timely solutions. I supported customers in managing and securing their data, performing advanced troubleshooting on cloud connectivity, authentication, and performance issues. My commitment to quality service delivery helped maintain customer satisfaction scores consistently above target. I also contributed to the internal knowledge base by documenting solutions and troubleshooting workflows to support the wider technical team. IT Services Channel Monitoring & Resolution — United Bank for Africa (UBA) My career began at UBA, where I was responsible for monitoring critical IT services and ensuring network and application availability. I utilized tools such as PRTG, Dynatrace, and SolarWinds (IT360) to monitor infrastructure health, identify performance bottlenecks, and generate incident reports. My role involved collaborating across technical teams to ensure swift resolution of IT issues affecting core banking operations. In addition to monitoring, I provided advanced troubleshooting and root-cause analysis for recurring system alerts and performance issues. I participated in server onboarding, configuration reviews, and change management activities, which provided a strong foundation for my later work in technical support and system administration. Achievements Throughout my career, I have consistently been recognized for delivering exceptional IT support and exceeding service expectations. Beyond Excellence Award for Remote Working and Collaboration (Tek Experts Nigeria): Recognized by Microsoft for maintaining high performance

Hello! I am Kine, a native Norwegian freelancer, and I am thrilled to be your linguistic ally in the world of words. With Norwegian as my mother tongue and English as a strong second language, I offer a suite of language services encompassing translation, proofreading, transcription, and content writing. What sets me apart is not just my proficiency in Norwegian and English, but also my fluency in Danish, Swedish, and Spanish. This multilingual capability allows me to seamlessly navigate between these languages, providing you with a comprehensive and versatile linguistic toolkit. Translation Expertise: In the realm of translation, I don't merely translate words; I bridge the linguistic and cultural gaps to ensure that your message is conveyed with precision and cultural sensitivity. Whether you require documents, articles, or creative content translated from Norwegian or English, or even from Danish, Swedish, or Spanish, my goal is to maintain the authenticity of your message while making it accessible to a broader audience. Proofreading Precision: My proofreading services go beyond correcting grammatical errors. Whether your text is in Norwegian, English, Danish, Swedish, or Spanish, I meticulously refine your content to enhance clarity and ensure impeccable grammar. I focus on preserving the integrity of your ideas while polishing them to perfection, providing you with content that is not just error-free but also refined and professional. Transcription Mastery: Transcribing audio content requires an acute ear for detail and linguistic finesse. I bring these skills to the table, offering transcription services that transform spoken words into written form with precision. Whether it's interviews, meetings, or any other audio content in Norwegian, English, Danish, Swedish, or Spanish, my commitment is to deliver accurate and comprehensive transcripts. Versatility in Language Services: My linguistic versatility is a key asset in catering to a diverse clientele. Beyond Norwegian and English, I am fluent in Danish, Swedish, and Spanish, allowing me to provide translation services between these languages and English or Norwegian. This expansive language proficiency enables me to serve a global audience with diverse linguistic needs, ensuring that your content is not only accurately translated but also culturally nuanced. Content Writing Excellence: As a content writer, I infuse creativity and precision into every piece I craft. Whether it's articles, blog posts, or reviews, I ensure that your content is not only informative but also engaging. My understanding of multiple languages and cultures enriches my content creation, allowing me to tailor the tone and style to resonate with your target audience, whether they speak Norwegian, English, Danish, Swedish, or Spanish. Communication and Collaboration: Effective communication is at the heart of successful collaborations. When you choose to work with me, you can expect not just linguistic expertise but also transparent and efficient collaboration. I prioritize clear communication, ensuring that your expectations are not just met but exceeded. Deadlines are sacred, and I take pride in delivering quality work within the agreed-upon timeframe. In conclusion, I am not just a translator, proofreader, transcriptionist, or content writer; I am your comprehensive language partner, ready to bring your words to life in multiple languages. My journey as a native Norwegian freelancer with English as a strong second language is defined by a commitment to linguistic excellence, cultural understanding, and a genuine passion for the art of language. If you seek a versatile language professional who can navigate seamlessly between Norwegian, English, Danish, Swedish, and Spanish, look no further. Let's embark on a linguistic journey together and turn your words into a masterpiece that transcends linguistic boundaries.

I’m a senior talent partner with deep experience scaling high-growth startups and building world-class teams inside some of the most recognisable tech companies. I’ve led recruiting for Instagram and the Metaverse team in London, and prior to that I headed up hiring at Twitter in London, where I helped build Software Engineering, Mobile, Product, and Design teams from the ground up. Alongside big tech, I’ve scaled startups at different stages of growth, including General System, Attio, Kittl, Presence, Scoreplay, Elliptic, and Sphere. This mix of hyper-growth startup environments and large, complex organisations has given me a practical, hands-on understanding of what it takes to hire well, move fast, and build sustainable teams. I specialise in end-to-end recruiting and talent strategy, from advanced sourcing using LinkedIn Recruiter and other platforms, through to hiring for highly technical roles such as Software Engineers (Frontend, Backend, Full Stack) and Machine Learning Engineers. I also work closely with founders and leaders to improve internal hiring processes, reduce time-to-hire, and design effective interview frameworks. Beyond hiring, I support candidates and companies with CV writing, FAANG interview preparation, job description writing, career coaching, and employer branding. I’m always happy to chat—feel free to drop me a note and we can set up a call anytime.

Most businesses don’t struggle with ideas. They struggle with turning opportunity into revenue. That’s where I come in. I’m a Business Development and Partnerships specialist helping startups, agencies and growth-stage companies build revenue through outbound strategy, partnerships, and structured sales systems. Over the past decade I’ve helped businesses enter markets, open commercial channels and close deals. Key results include: • Took a £0 territory to £183,330 annual revenue in 12 months on behalf of Philip Morris International while launching IQOS in London. • Helped scale Breathe International from £316,534 to £2,166,793 cash at bank within two years. • Contracted by Uber Technologies to expand Uber Eats into difficult West London territories and build merchant partnerships. • Built outbound pipelines, partnerships and commercial systems for multiple startups as a Top Rated Upwork freelancer. What I Help Clients With 🤝 • Business development strategy • B2B partnerships and deal making • Outbound sales systems • GTM strategy • CRM design and optimisation • Pipeline building and revenue operations I’m comfortable across the full commercial cycle, from identifying opportunities to closing deals and expanding accounts. Good Fit 👇 ✔ Businesses with product-market fit that want structured revenue growth ✔ Founders who need help opening doors and closing deals If you’re building something ambitious and need someone who can help create deal flow and turn it into revenue, feel free to reach out.