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High-Performance Bilingual Sales Specialist | Debt Resolution & CX Expert Stop losing leads and start scaling your operations. Hi! I’m Jesús, a Bilingual Virtual Assistant and Sales Specialist with over 5 years of experience driving results for industry giants like AT&T, Grubhub, and DISH. I don't just "answer calls"—I close deals, retain customers, and optimize workflows. What I bring to your team: Sales & Retention Mastery: Proven track record in high-volume environments (300+ daily interactions), handling complex objections and closing sales through strategic communication. Debt & Conflict Resolution: Expert in negotiations, collections, to recover revenue while maintaining brand integrity. Technical Proficiency: Seamless management of CRM ecosystems (Salesforce, Zendesk) and multichannel support (Voice, Chat, Email) with high data accuracy. Strategic Support: Versatile experience ranging from appointment setting in Healthcare to managing logistics and fraud prevention for E-commerce (Abercrombie & Fitch, Hollister). I am a fast thinker, results-driven, and ready to take the operational pressure off your shoulders. Whether you need a closer for your sales team or a rockstar for your customer success department, I deliver. If you need a freelancer who actually moves the needle, let’s connect!

Tu aliado multifacético para el éxito online ¿Necesitas ayuda con tu proyecto digital? Soy un profesional versátil con experiencia en: Diseño: Logos, flyers, banners, tarjetas de presentación, y más. Asistencia virtual: Tareas administrativas, gestión de redes sociales, atención al cliente. Edición de vídeo: Creación de contenido y edición de vídeo para YouTube, Instagram, TikTok, etc. Actualmente trabajo para podcast, escuela, etc. Soporte técnico: Solución de problemas informáticos, configuración de software. Diseño web: Creación de páginas web profesionales y optimizadas para SEO. Te ofrezco: Resultados profesionales y de alta calidad. Comunicación clara y constante. Precios competitivos y flexibles. Entrega puntual de proyectos. ¡No esperes más! Contacta conmigo hoy mismo y descubre cómo puedo ayudarte a alcanzar tus objetivos online. Edward Sánchez Freelancer, remoto, trabajo online, emprendedor, pymes, startups.

Hello and welcome to my Upwork profile! I'm a dedicated freelancer with a strong B2B sales, financial administration, and Customer Service Training background. I also specialize in executing successful cold email campaigns and have experience leveraging restaurant management technologies like Toast, Itsacheckmate, and Popmenu to enhance operational efficiency and guest experience. I'm committed to delivering exceptional results and providing top-notch service to my clients. Let's work together to elevate your projects!

My skills: - native Spanish and Catalan - excellent level of English and French - excellent writing skills - the best costumer service - hard working, responsible and I always respect deadlines What I do best: - translation - content writing - copywriting - researching trustful and meaningful information - managing social media accounts - spot issues, solve problems - learn fast I have more than 5 years of experience as a professional freelancer, working in several fields, mostly related to Customer Support, Translation, Writing and Social Media Managing. My quality is backed up by all the amazing reviews I got from amazing clients. No matter the challenge, I am sure I will fulfill expectations. I can assure you responsability in whatever I do, and I adapt myself to the demands of every client. If you have any questions, feel free to contact me!

My focus is on understanding your needs and delivering effective solutions that drive your success. By choosing to work with me, you are not just hiring a professional; you are investing in an ally who is committed to taking your projects to the next level. Here are some of my key skills that can benefit you: ✅ Spanish fluency: I can communicate effectively and professionally, ensuring your messages are clear and accurate. ✅ Project management: I organize and oversee every stage of the process, ensuring that deadlines are met and the end result is of the highest quality. ✅ Problem Solving: I anticipate challenges and propose innovative solutions, keeping the workflow smooth. ✅ Attention to detail: Every project I complete reflects a high standard of quality, because I understand that small details make a difference. ✅ Creativity in design: From creating eye-catching graphics to crafting captivating visual content, I have the ability to bring your ideas to life. I'm here to transform your visions into realities and ensure that each project not only meets your expectations, but exceeds them. ¡Together, we can build something extraordinary.!

I am a fraud prevention specialist with over nine years of experience in real-time and offline transaction monitoring, fraud rule development, credit documentation review, and dispute resolution. I have worked with companies such as Scotiabank, Microsoft, Walmart, Tribal Credit, and currently PayAmigo, where I have adapted processes, generated strategic reports, and utilized tools like Falcon, Accertify, and Visa Risk Manager. I am known for my analytical thinking, responsibility, organization, and proactive approach to risk detection and prevention.