Hire the Best Customer Retention Specialists
in Mexico

If you need someone with experience in marketing, operations, and client delivery to structure your systems and follow up with your team... You can stop searching: you found me! I help marketing teams and businesses operate like well-oiled machines, of course, with AI-driven solutions. ;) I’ve done the execution myself, so I know what “good” looks like. So I can bring the most value in structuring the work: setting priorities, defining clear deliverables, and turning messy ideas into actions that scale. I’m also strong on the client side. I’ve managed accounts, handled complex communication, and know how to balance being proactive without overcomplicating things. ✨ Where I’ve driven impact: 🔹 Upwork Global Inc. 7 years in customer experience and product engagement, working cross-functionally and influencing product, policy, and workflow decisions. 🔹 Neo Mark Media. Led customer success and operations, reduced churn, improved onboarding, and accelerated campaign delivery across multiple accounts. 🔹 Agencies, SaaS & service-based businesses. Brought structure to marketing operations, coordinated specialists, and improved execution speed and accountability. ✨ What I take ownership of: 🔹 Project & delivery management (Agile, Scrum, Waterfall) 🔹 Client communication & customer success 🔹 Marketing operations & workflow design 🔹 SOPs, CRM systems, and reporting 🔹 Cross-team coordination (design, dev, media buyers, CSMs) ✨ Tools: ClickUp, Asana, Trello, Monday, Jira, GoHighLevel, Retell AI, Airtable, Claude, ChatGPT, Gemini, Looker, etc. ✨Industries I’m particularly drawn to: Marketing agencies, healthcare (especially MedSpas), wellness, SaaS, psychology, coaching, and personal development. Sounds like a strong fit, right? Let’s connect! I’d love to hear more about your current needs. Note: Some shorter contracts without reviews reflect my time working directly with Upwork, where contracts were periodically renewed. I’ve also spent the past couple of years focused on long-term client engagements outside the platform.

High-Performance Bilingual Sales Specialist | Debt Resolution & CX Expert Stop losing leads and start scaling your operations. Hi! I’m Jesús, a Bilingual Virtual Assistant and Sales Specialist with over 5 years of experience driving results for industry giants like AT&T, Grubhub, and DISH. I don't just "answer calls"—I close deals, retain customers, and optimize workflows. What I bring to your team: Sales & Retention Mastery: Proven track record in high-volume environments (300+ daily interactions), handling complex objections and closing sales through strategic communication. Debt & Conflict Resolution: Expert in negotiations, collections, to recover revenue while maintaining brand integrity. Technical Proficiency: Seamless management of CRM ecosystems (Salesforce, Zendesk) and multichannel support (Voice, Chat, Email) with high data accuracy. Strategic Support: Versatile experience ranging from appointment setting in Healthcare to managing logistics and fraud prevention for E-commerce (Abercrombie & Fitch, Hollister). I am a fast thinker, results-driven, and ready to take the operational pressure off your shoulders. Whether you need a closer for your sales team or a rockstar for your customer success department, I deliver. If you need a freelancer who actually moves the needle, let’s connect!

Hello there, Are customers slipping through the cracks? Is your inbox overflowing, leaving critical requests buried and slowing your operations? Do you need a proactive professional who can manage client inquiries with empathy and precision, ensuring every ticket is tracked, prioritized, and resolved efficiently? That’s where I come in. My name is Sharon, and with over 7 years of experience, I help businesses deliver seamless customer experiences while staying structured and productive behind the scenes. I specialize in Email, Phone, and Chat Support, ensuring customers feel heard, valued, and supported at every touchpoint. I understand that customers are the lifeblood of any business. Through my years in hospitality and sales, I’ve developed strong rapport-building skills, emotional intelligence, and the ability to turn negative situations into positive outcomes. I am highly motivated, quick to learn, task-oriented, and committed to building systems and routines that keep operations running smoothly. Beyond customer service, I provide reliable Executive Assistance — managing inboxes, calendars, research, documentation, and administrative workflows with precision and confidentiality. Core Skills: 🔷 Empathy and customer understanding 🔷 Problem-solving and conflict resolution 🔷 Excellent communication and active listening 🔷 Attention to detail and accuracy 🔷 Strong time management and organization 🔷 Confidentiality and professionalism Tools I’m Proficient In: 🔷 Zendesk 🔷 Freshdesk 🔷 HelpScout 🔷 HubSpot 🔷 Salesforce 🔷 Zoho 🔷 Gorgias 🔷 Shopify 🔷 Stripe 🔷 Slack 🔷 Asana 🔷 Monday,com 🔷 RingCentral 🔷 Ringer 🔷 Google Workspace 🔷 Microsoft Word & Excel If you’re ready to improve customer satisfaction, boost retention, and stay organized without the stress, send me a direct message and let’s schedule a call to discuss your project. Talk soon, Sharon

What has been on your RevOps to-do list the longest? --That messy HubSpot or Salesforce cleanup you keep pushing to next quarter? --Broken Zapier automations between your prospecting tools and your pipeline? --Falling cold outreach reply rates because your sending domains are at risk? --Sales reps tracking deals in spreadsheets because your actual system is too complicated to use? I help B2B companies eliminate multi-tool fragmentation. You don't need another entry-level admin who just clicks buttons and hopes for luck. You need a systems partner who can step in, find the friction, and turn your messy data into a repeatable revenue engine. My Tech Stack & Adaptability: Core Focus: HubSpot CRM, Apollo, Zapier Automation, Airtable, Notion, LinkedIn Sales Navigator. Platform Agnostic: If your stack relies on GoHighLevel (GHL), Pipedrive, Keap, Close, Zoho, Clay, or Reply for sales—or Asana, Monday, or ClickUp for project operations—the underlying strategy remains the same. Legal Tech Integration: I have also worked within the architectures of specialized platforms like Clio and MyCase, helping professional services and legal teams streamline their intake and billing workflows. Note on alternative tools: I don't claim decades of legacy experience in every single app listed above. However, because I deeply understand core database logic, relational data tracking in tools like Airtable, and complex API workflows, I can step into your existing environment and ramp up on your preferred software in days, not weeks. If you have a tool your team loves, we can build around it. What I Do to Fix Your Systems: --CRM Data Architecture & Cleanup: I dive into your HubSpot setup, fix broken data structures, and build clear layouts your sales team will actually use. --Outbound Systems & Deliverability: I audit your Apollo setups, manage domain health, and build precise targeting lists so your emails actually land in the inbox. --Low-Code Automation & Integrations: I use Zapier and Airtable to link your marketing infrastructure directly to your sales pipeline, eliminating manual data entry. --LinkedIn Outreach & Brand Protection: I handle your outbound communication and list hygiene with an eye for detail, ensuring premium prospects are never burned by sloppy execution. The Track Record: I bring over 10 years of business-to-business experience bridging the gap between technical infrastructure and real-world execution for US and international clients. Growth Infrastructure: Re-engineered sales setups that helped clients achieve a 400% increase in customer lifetime value (LTV). System Efficiency: Rebuilt onboarding flows and internal playbooks that cut client onboarding time by 70%. If you are tired of managing tools instead of closing deals, let’s talk. Send me a message with the biggest bottleneck on your desk right now, and let’s fix it. P.S. Fully bilingual (English/Español) — comfortable engineering systems and training teams across both languages.

PROFESSIONAL PROFILE Growth-driven Digital Marketing & Performance Specialist with 8+ years of experience in paid media, marketing automation, and growth strategies. Expertise in Meta Ads, Google Ads, CRM automation, and data-driven decision-making, optimizing customer acquisition, retention, and sales processes. Successfully managed global marketing strategies, including workshop and bootcamp event execution (virtual & in-person), helping businesses scale through strategic planning, automation, and high-ROI advertising campaigns. Skilled in team leadership, CRM implementation, and cross-channel marketing strategies, with a proven record of increasing lead generation by 30% and ROI by 40%.

Hi! 🙋🏻‍♀️ If you’re looking for a highly organized, systems-driven professional to support your operations, marketing strategy, or CRM systems — I’m here to help. I specialize in Operations Management, Project Coordination, and Sales/Marketing Systems, helping business owners and teams streamline processes, manage leads, and keep daily operations running smoothly across multiple tools and departments. ⭐ If you’re looking for someone who can work independently, take ownership, and bring structure to your systems, feel free to reach out — I’d be happy to learn more about your business and how I can support you. I can help you with: ✅ CRM setup, optimization & automation (GoHighLevel, HubSpot, Salesforce) ✅ Automated pipelines, follow-up workflows, and lead management systems ✅ SMS & email campaigns, nurture sequences, and client lifecycle flows ✅ Project management and internal coordination (Monday, ClickUp, Asana, Trello) ✅ SOP creation, documentation, and workflow optimization ✅ Hiring support, onboarding, scheduling, and executive/admin assistance ✅ Reporting, data organization, and performance tracking About me: For the last 3+ years, I worked with a U.S.-based company where I grew from Executive Assistant → Supervisor → Assistant Office Manager, overseeing Sales, Marketing, and Client Care teams (6–8 people remotely). ⭐ My role focused on managing internal systems, SOPs, workflows and CRMs, supervising remote teams, supporting founders with reporting and execution and ensuring quality, accountability, and smooth client delivery. 🎯 I’m proactive, detail-oriented, and highly reliable. I specialize in Operations, CRM Systems, Digital Marketing Support, and Business Process Management and am looking forward to bring my current skill set to support your business!