Hire the Best Continuous Improvement Specialists
in South Africa

I help founder-led service and health-tech businesses transform messy onboarding, workflows, and handoffs into streamlined systems, so growth doesn't depend on the founder remembering everything. My background is unusual for an operations specialist: I bought and grew two healthcare practices before moving into operations roles, so I have run payroll, owned a P&L, and lived the consequences of broken systems. Since then, I have built onboarding, lifecycle, and workflow systems for a UK health-tech startup (PrescribeLife.AI) — including owning its privacy and compliance documentation programme end-to-end and filing two successful UK trademark registrations directly with the IPO — coordinated privacy operations across 5 regions at Nike EMEA, and built the operational backbone of a fast-growing Canadian coaching business. What I typically deliver: onboarding and activation frameworks, SOP libraries and documentation systems, Airtable-based operational systems, cross-functional workflow design, and operating rhythms that reduce founder dependency. If your business has grown faster than its systems, that is exactly the problem I solve.

Great customer experiences don’t happen by accident—this happen when someone understands and empathizes with people. I bring over 20 years of customer-facing experience in managerial roles, combined with 5+ years in professional customer support, helping businesses turn everyday conversations into loyal, long-term customers. My strength lies in reading customer intent, building trust quickly, and guiding conversations toward the right solution without sounding scripted or pushy. Whether I’m responding to inbound inquiries, supporting existing customers, or identifying opportunities to convert leads, my focus is always the same: clear communication, genuine empathy, and results that benefit both the customer and the business. Here’s how I help businesses grow: • Turn inbound messages and inquiries into qualified sales opportunities • Identify the customer’s buying stage and real goals • Communicate value clearly so customers feel confident moving forward • Provide professional, empathetic customer support that strengthens retention • Build relationships that create long-term customers, not one-time transactions I’m comfortable working with modern customer communication tools and enjoy learning new platforms quickly. My approach is always adaptable, thoughtful, and focused on continuous improvement. If you’re looking for someone who can handle customers with professionalism while also recognizing sales opportunities, I’d love to help. What I Do Best - Customer Support (email, chat, phone, ticketing) - Virtual Operations & Admin (SOPs, scheduling, reports, CRM updates) - ESL Teaching for kids & adults (conversation, beginners, confidence-building) Why Clients Hire Me Calm, professional, and empathetic Quick problem-solver with strong technical aptitude Exceptionally organized and detail-oriented Easy to work with, fast to respond, and consistent. Tools & Platforms Customer Support: Zendesk, HelpScout, GoHighLevel Admin/Operations: Google Workspace, Microsoft Office, Canva, Calendly Teaching: Zoom, Google Classroom, Lesson Platforms Social/Content: Instagram, TikTok, Instagram, YouTube If you want someone who brings professionalism, warmth, and real-world experience, I’d love to support your team or project. Let’s chat!

I’m Nick Van Biljon —a seasoned Project Manager and certified Scrum Master with over 15 years of experience delivering complex, technology-driven initiatives. I’m excited about the opportunity to bring my leadership, SaaS expertise, and Agile mindset to your team. Throughout my career, I’ve led high-performing software development teams in fast-paced environments, delivering scalable SaaS solutions from concept through production. I have extensive experience managing distributed, cross-functional teams that include developers, QA, UX/UI, and product stakeholders, ensuring alignment between technical execution and business outcomes. I’m passionate about delivering value—not just completing tasks. Whether it’s aligning stakeholders, managing risks, or removing delivery bottlenecks, I’m hands-on, strategic, and results-driven. I’m equally comfortable working at the roadmap level or diving into sprint-level execution with development teams. Here’s what I bring to the table: Proven Project & SaaS Leadership: I manage the full software delivery lifecycle—from discovery and backlog refinement to release and post-launch optimization—ensuring SaaS platforms are scalable, secure, and customer-focused. Agile & Team Management Expertise: As a certified Scrum Master, I’ve built and led Agile software teams, implemented Scrum and hybrid Agile frameworks, improved delivery velocity, and fostered a strong culture of ownership and continuous improvement. Modern Development Collaboration (AI Coding): I actively collaborate with developers using modern, fast-feedback approaches—including Vibe coding—to accelerate ideation, validate solutions quickly, and maintain strong alignment between product vision and implementation. Clear, Confident Communication: My collaborative leadership style keeps executives, engineers, and clients aligned, informed, and motivated—especially in complex SaaS and product-driven environments. I’m eager to step into a role where I can blend strategic vision with hands-on execution. I don’t just manage projects—I enable software teams to build great products, move fast with confidence, and deliver measurable business impact. If you’re looking for someone who can hit the ground running, lead SaaS initiatives effectively, and empower development teams to perform at their best, I’d welcome the opportunity to connect. I’m available for a conversation at your convenience—virtually or in person Best regards, Nick Van Biljon

🔹 Custom Excel Solutions | Financial Modeling & Business Management Overview: I help small businesses and entrepreneurs create custom Excel solutions to streamline operations, improve business insights, and enhance financial visibility. 📊 What I can offer you: ✔ Tailor-made Excel financial models for budgeting & forecasting ✔ Cash flow management & break-even analysis ✔ Key indicator tracking dashboards ✔ Reporting & data analysis tools ✔ Simple yet powerful business intelligence solutions ✔ Transform data into actionable insights 💼 Whether you need an Excel tool to track sales, analyze costs, or manage cash flow, I can design a solution to fit your business needs. 🔹 Financial Forecasting & Business Intelligence Specialist | Data-Driven Decision Making Overview: I am a seasoned financial professional with over two decades of experience in financial modeling, credit risk analysis, business intelligence, and data visualization. I played a key role in driving strategic decision-making through data-driven insights, forecasting, and stakeholder collaboration. 💡 Key Expertise: ✔ Financial forecasting & budgeting (corporate & SME) ✔ Business intelligence & data visualization (Power BI, SQL, Excel) ✔ Credit risk analysis ✔ Strategic decision-making support ✔ Performance-driven management & financial reporting ✔ Data migration & automation (AWS experience) 🚀 I specialize in helping businesses leverage data for smarter decisions. Let’s work together to unlock your company’s full potential!

Availability: I work from South Africa (GMT+2), and am comfortable across American/European time zones. I am travel-ready, have an EU passport (Portugal) and speak Portuguese. I help brands launch and scale physical products with stable supply, strong quality, and tight cost control. I have more than 20 years of experience running supply chain, procurement, planning, logistics, and production operations in fast-moving consumer goods. I source products, manage factories, and keep stock healthy using simple tools and strong routines. I work hands-on. I solve issues fast and keep suppliers accountable. My focus is: right product, right cost, right quality, in stock. Key strengths: * Sourcing wellness-grade FMCG products * Negotiating with manufacturers * Factory capability and quality management * Production planning and demand planning * Inventory control and cost tracking * International freight and 3PL management * Setting up SOPs and KPI dashboards * Removing stock-outs and reducing COGS If you need a supply chain partner who can take ownership of the full product engine, I can help.

Your health & wellness brand deserves a digital presence that feels as good as the product or service you offer. I help health & wellness businesses build a strong, cohesive online presence through strategic social media management and professional Wix website design. With 6+ years of experience across social media and Wix, I combine strategy, content creation, management and web design to help brands show up consistently, professionally and authentically online. To date, I’ve worked on over 50+ social media accounts. I’ve collaborated with agencies as a social media and account manager, and worked directly with business owners. As a freelance social media manager, I’ve managed multiple accounts across various industries, each with their own goals and audience. I'm always open to new opportunities, whether it's working with agencies, or business owners who need support with social media, digital strategy, or paid ads.