Hire the Best Chat Support Specialists
in South Africa

Tired of losing customers to slow, generic support? I turn high-volume tickets into 5-star customer loyalty. Hi, I’m Luyanda K, a Top Rated Customer Support & Client Experience Specialist with over 5 years of experience resolving complex inquiries across SaaS, e-commerce, and technical environments. I don't just clear tickets; I protect your retention rate, defuse frustrated users with high emotional intelligence, and keep your operations running smoothly. Whether managing 60+ tickets daily or maintaining a 90%+ CSAT, I ensure your clients feel heard, valued, and supported. Why Work With Me? Proven Track Record: 740+ hours logged on Upwork with a 100% Job Success Score and 5-star client endorsements for reliability and clear communication. Technical & SaaS Proficient: Expert in first-line technical troubleshooting, account/billing resolution, and system navigation. Omnichannel Mastery: Seamlessly handle live chat, email ticketing, and phone support across global time zones. Data & CRM Driven: Hands-on experience with Salesforce, Zendesk, HubSpot, Sprinklr, Intercom, Five9, and Zoho. Core Expertise & Tools: With over 5 years of experience in SaaS, e-commerce, and technical environments, I specialize in resolving high-volume tickets via chat, email, and phone while maintaining 90+ CSAT scores and strict SLA standards. My expertise spans first-line technical troubleshooting, customer de-escalation, client onboarding, and CRM management across platforms like Salesforce, Zendesk, Intercom, GoHigh Level, HubSpot, and Zoho. Beyond direct customer support, I bring strong operational value by coordinating workflows in Jira, Asana, and ClickUp, as well as onboarding and training new team members to uphold quality, compliance, and seamless team performance. I am certified by Cisco and LTVplus in IT support, data analytics essentials, and remote client operations. Ready to elevate your customer experience? Click the "Invite to Job" or "Let's Talk" button, and let’s discuss how I can help streamline your support queue today.

Hi, I’m Marshelle — a professional, client-focused support specialist with strong communication skills and real-world business experience. As a business owner myself, I understand how important customer satisfaction, fast response times, and clear communication are. I specialize in: • Live Chat Support • Customer Inquiry Handling • Email Support • Order Tracking & Client Assistance • Managing multiple chats professionally I am organized, detail-oriented, and comfortable working independently. My goal is always to represent your brand professionally and improve your customer experience. If you’re looking for someone reliable, calm under pressure, and solution-driven — I’m ready to help.

PROJECT LEAD | CLIENT ENGAGEMENT SPECIALIST | CUSTOMER SERVICE SPECIALIST AREAS OF EXPERTISE Data Analysis Social Media Management Customer Retention Teaching & Training Form Building Online Event Support Account Management Product Development Process Improvement Database Management Web Design & Social Media Report Generation SaaS Service Support Coding (Python, SQL, HTML) Sales & Marketing Strategy Email & Chat Support CAREER HIGHLIGHTS Project Lead: 2 years of experience delivering world-class customer experiences online, developing team schedules and assisting in the successful onboarding of new customers to our software and analytics. Customer Support: 3.5+ years of experience delivering world-class customer experiences online, over the phone, and in-person.

Need a customer support specialist who can jump into your business with minimal training? With 20+ years of customer service and technical support experience, 4,700+ Upwork hours, $40,000+ earned, and multiple long-term 5-star contracts, I help SaaS companies deliver outstanding customer experiences. I don't just answer tickets—I become part of your team. Over the past several years I've worked directly with startups and growing businesses, handling customer support, technical troubleshooting, billing issues, bug reporting, product feedback, and customer success. I'm comfortable working independently, collaborating with developers, and ensuring every customer interaction reflects your brand. Here's how I can help: ✔ Email & Live Chat Support ✔ Customer Success & Customer Retention ✔ Technical Troubleshooting ✔ Billing, Refunds & Subscription Management ✔ Bug Reporting & Jira Ticket Creation ✔ Product Feedback & Feature Requests ✔ Help Center & Documentation ✔ Team Collaboration & Process Improvement Platforms I've worked with Intercom Zendesk Freshdesk Helpwise Jira Stripe Braintree Shopify ShipStation Slack ActiveCampaign WordPress Google Workspace I have experience supporting customers across the United States, Europe, Australia, and other international markets while maintaining a professional, friendly, and solution-focused approach. Clients value me because I'm dependable, communicate clearly, and genuinely care about creating a positive customer experience. One client even wrote: "Johann is my favorite person on our team to work with because he is fun, always goes above and beyond, and has become an invaluable asset." Another client said: "Johann has an amazing work ethic and is a great addition to any customer support team." If you're looking for someone who can represent your company professionally, solve problems efficiently, and make your customers feel valued, I'd love to hear more about your business.

I help businesses and teams manage their day-to-day operations efficiently by providing reliable operations and administrative support. My goal is to help keep processes organised, tasks on track, and deadlines met while supporting the smooth running of daily business activities. My experience includes operations administration, executive and administrative support, meeting coordination, calendar management, customer service, document management, data entry, correspondence, and process coordination. I am comfortable managing multiple responsibilities, identifying priorities, and ensuring that important tasks are followed through without unnecessary delays. I can also support operational processes related to talent and team coordination, including organising information, coordinating schedules and meetings, maintaining accurate records, and providing administrative support to help teams stay organised and productive. What I bring to your team: • Operations and administrative support to help keep daily business activities running smoothly • Task and deadline coordination to help ensure important responsibilities are completed on time • Meeting and calendar coordination, including scheduling and organising meetings • Customer service support and professional communication with customers and internal teams • Talent and team coordination support, including organising information, schedules, and administrative processes • Strong attention to detail and the ability to identify and resolve issues before they affect operations • The ability to manage multiple priorities, work independently, and adapt to different tools and workflows • Reliable, proactive communication and a commitment to delivering accurate and timely work I am committed to helping businesses stay organised and ensuring that operational and administrative tasks are handled efficiently. I take pride in being dependable, detail-oriented, and proactive, and I am ready to support your business wherever an extra pair of capable hands is needed.

👋🏻𝐆𝐫𝐞𝐞𝐭𝐢𝐧𝐠𝐬👋🏻 ! I'm a dedicated and versatile virtual assistant with expertise in data entry and customer support. With 2 years of experience, I provide precise and efficient data entry services, along with outstanding customer support, to help enhance your business operations and ensure customer satisfaction. 𝐖𝐡𝐚𝐭 𝐈 𝐎𝐟𝐟𝐞𝐫 ✍🏻Accurate Data Entry: Meticulous attention to detail ensures error-free data entry and management. ✍🏻Administrative Support: Proficient in handling various administrative tasks, including email management, scheduling, and document preparation to keep your business running smoothly. ✍🏻Time Management: Ability to prioritize tasks and meet deadlines, ensuring your projects stay on track. ✍🏻Communication Skills: Excellent written and verbal communication skills for seamless collaboration. ✍🏻Customer Support Services: Professional and courteous support through email, chat, and phone ✍🏻Data Organisation: Efficient structuring and organizing of data for easy retrieval and management 👨🏼‍🔧𝐓𝐨𝐨𝐥𝐬 & 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 ⚒Microsoft Office Suite (Excel, Word, PowerPoint) ⚒Google Workspace (Sheets, Docs, Calendar) ⚒Zendesk, Freshdesk Why Choose Me? ✔️Attention to Detail: Ensuring all data is entered correctly and efficiently. ✔️Client-Centric Approach: Your satisfaction is my top priority, and I strive to exceed your expectations. ✔️Adaptability: Quick learner, able to adapt to new tools and processes efficiently. ✔️Confidentiality: Committed to maintaining the confidentiality and security of your data. I am passionate about my work and ready to assist you with your data entry and customer support needs. Feel free to reach out to me to discuss your specific needs. I'm excited to bring my expertise to your projects!