Hire the Best Chat Support Specialists
in South Africa

IT Support and Customer Support Specialist with experience supporting end users, business clients, and customers across MSP, Microsoft 365, SaaS, e-commerce, POS, and remote business environments. I provide support through phone, email, live chat, Slack, ticketing systems, and remote-access sessions. I troubleshoot technical issues, manage support queues, support onboarding and offboarding, document work clearly, and maintain ownership through resolution or appropriate escalation. My technical experience includes Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID, MFA, Active Directory, Windows, Windows Server, user accounts and permissions, endpoint support, printers, VoIP, DNS, DHCP, VPN, networking, RMM tools, EDR, backups, and Tier 1–2 end-user support. I also contribute to IT projects involving Microsoft 365 administration, endpoint security, application approvals, monitoring policies, user migrations, documentation improvements, SOPs, knowledge base articles, and user training. I have worked with ConnectWise, Autotask, HaloPSA, NinjaOne, N-able, Datto RMM, IT Glue, Hudu, ITBoost, Scribe, AutoElevate, TeamViewer, AnyDesk, ThreatLocker, Huntress, Proofpoint, Mimecast, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, Slack, 3CX, and RingCentral. My customer-support experience includes SaaS onboarding, account assistance, product guidance, e-commerce orders, delivery issues, returns, refunds, exchanges, and customer follow-up through phone, email, and chat. I am looking to join a remote team on a long-term, part-time, or full-time basis. I am comfortable working across different time zones and have a quiet workspace with reliable fibre internet offering 250 Mbps download and 200 Mbps upload speeds. I am dependable, detail-oriented, calm under pressure, and focused on clear communication, accurate documentation, ownership, and follow-through.

Virtual Assistant for CEOs, Directors & Small Businesses in the Corporate Sector I provide professional Virtual Assistant services to CEOs, directors, and small businesses, helping you stay organized, save time, and focus on growing your business. With 5 years of experience in the corporate sector and hands-on expertise in customer service, digital marketing, and administration, I bring efficiency, reliability, and attention to detail to every task. What I Can Do for You: 1. Customer Service & CRM Management ✅Manage customer interactions using CRM systems (e.g., Zoho, HubSpot, Salesforce) ✅Handle email correspondence and customer de-escalation professionally ✅Schedule and manage appointments and diaries efficiently ✅Maintain and organize your customer database for smooth operations 2. Digital Marketing & Social Media Management ✅Assist with social media branding and content posting(posting already done, created content by yourself) ✅Schedule and post content consistently across platforms ✅Respond to comments, messages, and calls-to-action aligned with your brand ✅Support content planning and management to grow engagement 3. Administration & Virtual Assistance ✅Email and calendar management ✅Data entry and record keeping ✅Inbox organization, labeling, and follow-ups ✅Project planning and task tracking ✅Travel planning and itinerary creation ✅Meeting agendas and coordination I will assist with all of these aspects, allowing you to focus on growing your business and scaling efficiently. I am highly organized, detail-oriented, and flexible, with the ability to work across different time zones. My goal is to make your workday smoother by handling the tasks that keep you from focusing on strategic growth. Let’s work together to streamline your operations and help your business thrive.

Need a customer support specialist who can jump into your business with minimal training? With 20+ years of customer service and technical support experience, 4,700+ Upwork hours, $40,000+ earned, and multiple long-term 5-star contracts, I help SaaS companies deliver outstanding customer experiences. I don't just answer tickets—I become part of your team. Over the past several years I've worked directly with startups and growing businesses, handling customer support, technical troubleshooting, billing issues, bug reporting, product feedback, and customer success. I'm comfortable working independently, collaborating with developers, and ensuring every customer interaction reflects your brand. Here's how I can help: ✔ Email & Live Chat Support ✔ Customer Success & Customer Retention ✔ Technical Troubleshooting ✔ Billing, Refunds & Subscription Management ✔ Bug Reporting & Jira Ticket Creation ✔ Product Feedback & Feature Requests ✔ Help Center & Documentation ✔ Team Collaboration & Process Improvement Platforms I've worked with Intercom Zendesk Freshdesk Helpwise Jira Stripe Braintree Shopify ShipStation Slack ActiveCampaign WordPress Google Workspace I have experience supporting customers across the United States, Europe, Australia, and other international markets while maintaining a professional, friendly, and solution-focused approach. Clients value me because I'm dependable, communicate clearly, and genuinely care about creating a positive customer experience. One client even wrote: "Johann is my favorite person on our team to work with because he is fun, always goes above and beyond, and has become an invaluable asset." Another client said: "Johann has an amazing work ethic and is a great addition to any customer support team." If you're looking for someone who can represent your company professionally, solve problems efficiently, and make your customers feel valued, I'd love to hear more about your business.

As a passionate virtual assistant, I provide high-quality administrative support to businesses and entrepreneurs. With experience in various tools and platforms, I help clients streamline their operations and achieve their goals. *Services* - Virtual administrative and customer support (email management, calendar organization, data entry, document preparation, record keeping) - Google Workspace (Calendar, Sheets, Drive setup and management) - Microsoft Office (Excel, Word) - Social media management (content creation, posting, engagement on Facebook, Instagram, LinkedIn, daily posting, content planning) - Content creation (visually appealing graphics using Canva, including posts, carousels, infographics, invoices, flyers, presentations) - Task management (Asana, Trello, Planable) - Organization and scheduling (appointment setting, travel arrangements, calendar management) - Research and reporting (online research, report creation) - Digital media (photo editing using Canva, Inshot, CapCut, Filmora) - Podcast management (PodMatch, MatchMaker) - Email marketing (Klaviyo) *My Approach* I truly care about the success of my clients and their businesses. I'm dedicated to delivering personalized support, tailored to your unique needs, and I'm committed to helping you achieve your goals. *Let's Work Together* If you're looking for a reliable virtual assistant who is passionate about helping you succeed, I'd love to hear from you.

PROJECT LEAD | CLIENT ENGAGEMENT SPECIALIST | CUSTOMER SERVICE SPECIALIST AREAS OF EXPERTISE Data Analysis Social Media Management Customer Retention Teaching & Training Form Building Online Event Support Account Management Product Development Process Improvement Database Management Web Design & Social Media Report Generation SaaS Service Support Coding (Python, SQL, HTML) Sales & Marketing Strategy Email & Chat Support CAREER HIGHLIGHTS Project Lead: 2 years of experience delivering world-class customer experiences online, developing team schedules and assisting in the successful onboarding of new customers to our software and analytics. Customer Support: 3.5+ years of experience delivering world-class customer experiences online, over the phone, and in-person.

Delivering exceptional customer experiences isn't just what I do—it's what I genuinely enjoy. With more than 20 years of experience in customer service, sales, training, and team leadership, I have built a career around helping customers feel valued, heard, and supported. My career began in telemarketing, where I quickly progressed into leadership roles, eventually becoming National Telemarketing Manager for a stock market training company. In this role, I managed six telemarketing call centers across South Africa, overseeing performance, training, operations, and customer engagement. I have also worked as a Customer Service Supervisor within the healthcare industry, leading support teams and ensuring high service standards for medical aid members. Over the years, I have gained customer service experience across multiple industries, including training, recruitment, healthcare, marketing, and e-commerce. This diverse background has allowed me to adapt quickly to different products, customers, and business environments. I am highly proficient in CRM and customer support platforms, including Zendesk, Salesforce, Zoho, Infusionsoft, HappyFox, and SnapEngage. In addition to providing customer support, I have managed and administered support systems, trained teams, and developed customer service processes. After taking time away from corporate roles to raise my twin sons, I launched and successfully grew my own magazine, achieving a monthly distribution of 20,000 copies. The publication continues to operate today following its successful sale. Working remotely has allowed me to support businesses across the UK, USA, and Australia, often collaborating with international teams and customers across multiple time zones. This experience has strengthened my communication skills, adaptability, and ability to deliver consistent service in a virtual environment. I take pride in creating positive customer experiences, solving problems efficiently, and building lasting relationships. I am self-motivated, dependable, and committed to delivering excellence in every interaction.