Hire the Best Appointment Setters
in South Africa

OBJECTIVE To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

Let's get the weight off your shoulder! Hi, I’m Lani👋 Need someone reliable to handle your calls, manage your leads, and keep your day running smoothly? I'm here to help. I specialize in inbound & outbound calling, appointment setting, customer support, and CRM management. Whether it's qualifying leads, booking appointments, updating your CRM, or responding professionally to customers, I'll ensure every interaction reflects your business well. I'm friendly, organized, and proactive, with a focus on building genuine relationships and keeping opportunities moving so nothing falls through the cracks. You can also count on me to be dependable. I have stable high-speed Wi-Fi, backup power, and a professional workspace, allowing me to deliver consistent support during your business hours. Let's work together to save you time, keep your pipeline organized, and help your business grow.

I am skilled in customer services and appointment setting with over 5 years experience. I excel in managing schedules, providing exceptional client support, and ensuring seamless communication. I am highly motivated and a very driven individual committed to delivering detail-oriented support to ensure seamless operations and client satisfaction. In addition I am a beginner copywriter and UGC creator passionate about crafting engaging and authentic content. I help brands tell their story through clear, compelling copy and relatable user-generated content. Whether you need website copy, blog posts, social media captions, or engaging Instagram/TikTok videos, I create content that resonates with your audience and builds trust.

I am a hardworking individual who sets foundational goals for myself. Once I reach a benchmark, I raise the bar and continue striving for greater heights. Someone who understands the value of customer service and listening to the client. Understanding client needs is essential to customer satisfaction and performance. I pride myself in being able to work independently and autonomously. I work well with individual and companywide goals and am able to strategize and execute without being micromanaged. I am someone who reacts well to high pressure situations and can maintain a cool and calm demeanor when faced with problems.

As an expert Appointment Setter & Cold Caller, I bring a proven track record of driving revenue growth with a closing rate of 57% and booking successful appointments with a show ratio of just over 60%. My experience spans High-Ticket SaaS sales, private equity, and FMCG, where I've successfully closed high-value deals, negotiated key acquisitions, and expanded market presence globally. Key Highlights: - Successfully grew the booked appointments metric by 34% of a private equity firm in only 6 months. - Closed deals totaling over $300,000 with an average sale value of $960, and retained clients contributing over $1,500,000 annually. - Secured major clients like MTN Zambia for a fintech company, significantly boosting sales. - Developed a deep understanding of diverse markets and cultural nuances through extensive international networking. What I Offer: - Ability to identify growth opportunities and craft strategies to meet business sales goals. - Strong interpersonal skills for building and maintaining valuable client relationships. - Proven sales expertise, consistently driving sales and exceeding targets. - Innovative solutions for complex business challenges. - Professionally engaged with using CRM tools such as GHL If you’re looking for someone who doesn’t just take calls but engineers revenue-generating machines, I’m your guy. I love tackling tough problems, building from scratch, and doing what it takes to grow fast, with strategy, empathy, and execution. I'm passionate about helping businesses achieve their potential and eager to bring my expertise to your next project. Let's connect and drive success together! More About Me I’m a responsible and dependable professional who values structure, accountability, and high standards in every project. I believe in consistent effort and long-term results rather than shortcuts, which reflects in the quality of my work. Clear communication is very important to me, and I make sure to keep clients and partners regularly updated to ensure smooth collaboration. I’m friendly, easy to work with, and I enjoy building long-term relationships on projects that create real value and strong revenue.

Are you looking for a reliable Virtual Assistant who can keep your business organized, deliver exceptional customer experiences, and help you convert leads into loyal clients? You're in the right place. I help busy entrepreneurs, startups, agencies, coaches, real estate professionals, and growing businesses streamline daily operations, manage customer relationships, and increase productivity. My goal is simple: to save you time, improve your workflow, and allow you to focus on growing your business while I handle the details. With experience in virtual assistance, customer support, appointment setting, and CRM management, I provide dependable administrative and operational support that keeps businesses running efficiently. I communicate professionally, solve problems proactively, and ensure every customer interaction leaves a positive impression. My services include: Calendar and inbox management Appointment scheduling and follow-ups Customer support via email, chat, and phone CRM setup, management, and data cleanup Lead generation and lead qualification Data entry and web research Travel planning and itinerary management File organization and documentation Meeting coordination and minute-taking SOP creation and workflow documentation Project coordination and task management Tools I work with include: CRM & Sales: HubSpot, Salesforce, Zoho CRM, Pipedrive, GoHighLevel, Monday CRM Project Management: ClickUp, Asana, Trello, Monday, Notion Communication: Slack, Microsoft Teams, Zoom, Google Meet, OpenPhone, RingCentral Customer Support: Zendesk, Freshdesk, Help Scout, Intercom, Gorgias Scheduling: Calendly, Google Calendar, Microsoft Outlook Productivity: Google Workspace, Microsoft Office 365, Airtable, Dropbox, Google Drive Automation: Zapier, Make I pride myself on being detail-oriented, organized, responsive, and committed to delivering high-quality work. Whether it's responding to customers, managing appointments, maintaining accurate CRM records, or keeping projects on track, I bring professionalism, efficiency, and a solutions-focused mindset to every task. Why clients enjoy working with me: * Excellent written and verbal communication * Strong organizational and multitasking skills * Fast learner with minimal supervision * Confidential and trustworthy * Reliable, proactive, and deadline-driven * Focused on delivering measurable results and outstanding client satisfaction If you need a dependable Virtual Assistant who can strengthen your customer support, manage your CRM, schedule appointments, and keep your operations running smoothly, I'd love to be part of your team. Let's discuss your business goals and build efficient systems that save you time, improve customer satisfaction, and help your business grow. Click the "Invite to Job" button, and let's get started.