Hire the Best Customer Engagement Freelancers
in South Africa

Delivering exceptional customer experiences isn't just what I do—it's what I genuinely enjoy. With more than 20 years of experience in customer service, sales, training, and team leadership, I have built a career around helping customers feel valued, heard, and supported. My career began in telemarketing, where I quickly progressed into leadership roles, eventually becoming National Telemarketing Manager for a stock market training company. In this role, I managed six telemarketing call centers across South Africa, overseeing performance, training, operations, and customer engagement. I have also worked as a Customer Service Supervisor within the healthcare industry, leading support teams and ensuring high service standards for medical aid members. Over the years, I have gained customer service experience across multiple industries, including training, recruitment, healthcare, marketing, and e-commerce. This diverse background has allowed me to adapt quickly to different products, customers, and business environments. I am highly proficient in CRM and customer support platforms, including Zendesk, Salesforce, Zoho, Infusionsoft, HappyFox, and SnapEngage. In addition to providing customer support, I have managed and administered support systems, trained teams, and developed customer service processes. After taking time away from corporate roles to raise my twin sons, I launched and successfully grew my own magazine, achieving a monthly distribution of 20,000 copies. The publication continues to operate today following its successful sale. Working remotely has allowed me to support businesses across the UK, USA, and Australia, often collaborating with international teams and customers across multiple time zones. This experience has strengthened my communication skills, adaptability, and ability to deliver consistent service in a virtual environment. I take pride in creating positive customer experiences, solving problems efficiently, and building lasting relationships. I am self-motivated, dependable, and committed to delivering excellence in every interaction.

I can significantly improve your customer retention & customer loyalty and make repeat business the norm. With deep corporate experience, I have been focussing on Customer Relationship Management for entrepreneurs and small businesses since 2011. I think of prospects as potential customers, so they form part of the CRM strategy. FACT: It can cost up to 5 times more to acquire a new customer than it is to retain one. WHAT DO I DO? I help you to turn prospects into customers and then keep them for life. HOW? 🔹 I create a customer relationship strategy customised for your business; 🔹 I review your existing email marketing strategy and content to help you optimise your database 🔹 I help you to not only to retain your customers, but turn them into raving fans; 🔹 I map out your sales funnel or customer journey with you, to delight both prospects and customers; 🔹 I create content for you to engage with your customers regularly, sharing value-added information; 🔹 I develop drip campaigns to turn prospects into customers; 🔹 I help you to re-engage with dormant customers, so that they start buying again. WHAT ARE THE BENEFITS? 🔹 Increased customer retention 🔹 Increased customer loyalty 🔹 A great customer experience 🔹 Repeat business 🔹 Referrals 🔹 Increased revenue and profits 🔹 Increased conversion rates WHAT IS MY EXPERIENCE? I spent 18 years in the Corporate world, always wearing a Customer Relationship Management (CRM) hat. It quickly became a passion and when I launched my own business in 2011, there was no doubt in my mind about what I wanted to do. My main focus area is to assist entrepreneurs and small to medium sized businesses to nurture their leads, retain their existing customers, increase repeat business, get better referrals and grow their revenue. Let me help you with what I am good at, so that you can focus on running your business. RemotaniaTribe

Hi there! I'm Ontlametse, a dedicated and versatile professional and trained virtual assistant driven by a passion for creative solutions and process optimization. My expertise are in writing, administration, community management, engagement, business process optimization and data analyses. Here's what I have to offer: ● Writing & Content Creation - I specialize in creating engaging blog posts, articles, and website copy that resonate with audiences and drive results. I have experience in platforms like Canva for the graphic designing that goes well with the content. I offer both creative and technical writing services. ● Administration - Streamlining your operations with precision, handling data entry, scheduling, email management, document management, event and meeting coordination, virtual event hosting, customer support, research and reporting, project management and communication. ● Community Management & Engagement - With experience as a Community Ambassador and Manager, I focus on building and maintaining a strong communities and online presence through strategic content, community engagement, and analytics. ● Business Process optimization & Data Analyses - With my analytical skills, problem-solving skills, documentation and reporting, process mapping, and communication skills, I deliver actionable insights, solutions, research, and comprehensive reporting according to your needs. With a commitment to excellence and client satisfaction, I'm dedicated to delivering high-quality work that meets and exceeds expectations. Let's collaborate to bring your projects to life! I am looking forward to getting in contact and forming a fruitful and beneficial working relationship. Thank you.

🥇Top Rated Freelancer across 6 platforms 🥇70x 5-star 100% jobs completed across America and Europe 🥇Google SEO and PPC Certified, along with Scada Engineering and AZ-900 and SC-900 Cloud 🥇Award Winning Writer for Amazon Prime TV Shows (The Boys) Ive performed various Business Growth and Digital Marketing efforts, both as an external resource and internal resource for major corporations and SME's. This need usually arises when teams have newer or less skilled permanent staff who need guidance, or current marketing and outbound efforts are not bringing in enough ROI. Teams need to have a Cinderella shoe-to-foot CMO/Lead Generation Expert to ensure that their business objectives are understood, upheld, and reached. I would love to assist you with: 🎯Paid Digital Marketing - META/PPC/LSA/DRIP/EM/SMM 🎯Digital Marketing Strategy to be seen more and get more ROI around Conversions. 🎯 High-Level Content that strokes SEO/AEO/GEO/REO algorithms 🎯Advanced brownfielding strategies through existing clients, to be used to garner new clients 🎯Lead Generation and Email Sequencing Activities (I have my own Seamless.AI license)

Hi, I'm Kayley. There are plenty of people who can manage an inbox, update a CRM, engage with a social media audience, support customers, coordinate moving parts, or work through a task list. What I bring is ownership. When I take on a role, I don't just complete the work assigned to me. I become genuinely invested in the business, the brand, the team, and the people we serve. I want to understand how everything works, where operational workflows could work better, and what I can take off your plate. With over 6 years of experience across customer success, community engagement, social media, client communication, sales, executive support, and day-to-day business operations, I've naturally become the go-to person in the businesses I support. I'm someone who notices what needs attention, builds genuine relationships, identifies and solves bottlenecks before they grow, and keeps complex project timelines moving without needing to be constantly managed. I hold an Honours Degree in Psychology and Communications, and people have always been at the heart of the work I do. I genuinely love working with people. Whether I'm engaging with an audience on social media, building relationships within an online community, supporting a customer, communicating with leads, assisting a team, or coordinating cross-functional moving parts behind the scenes, I care about how people experience the business I'm representing. To me, a customer isn't a ticket to close, a follower isn't just a number, a lead isn't simply a sale, and a community member isn't just another name on a screen. There are real people behind all of it. I'm highly resourceful, organized, and comfortable working autonomously. If I don't know something, I'll learn it. If I spot an operational inefficiency, I'll look for a better way. If something is falling through the cracks, I'll pick it up. One of my greatest strengths is my ability to manage a lot of moving parts without losing the human element. I currently act as the central coordinator for multiple completely different professional roles, each with its own priorities, clients, audiences, deadlines, systems, and expectations. This has made me incredibly adaptable and taught me how to manage competing project life cycles, switching between relationship building, creative work, customer support, sales, and behind-the-scenes organization while maintaining a high standard across all of them. But above everything else, I care deeply about the roles I take on. I'm not looking to simply clock hours and complete tasks. I want to become someone you trust, someone who understands your business and your people well enough that you can hand over entire operational segments and know they are taken care of. If you're looking for someone who combines customer success, social media and community engagement, relationship building, strategic organization, initiative, and genuine care for people, I'd love to learn more about your business and where I can make a difference.

• Data capturing • e-commerce • Call centre • Email Support • Order processing • Shopify • ERP • List Building • CRM • Email Support • Customer Support • Data Entry • Strong Written and Verbal Communication Skills • Time Management • Problem Solving • Customer Service • Technical Support • Lead Generation • Slack • Zendesk • Remote worker • Self assigning tickets • AI tools (ChaptGPT and Gemini AI) • Invoice, credit and returns creation • Google Workspace • Microsoft Office • Administrative Support • Sharepoint • Data Scrapping • Appointment setter • Attention to detail • Telephone etiquette • Online tutoring • Zoom • Jobber • Monday (Software) • Social Media Management • SaaS • Sage