Hire the Best Customer Engagement Freelancers
in South Africa

🥇Top Rated Freelancer across 6 platforms 🥇70x 5-star 100% jobs completed across America and Europe 🥇Google SEO and PPC Certified, along with Scada Engineering and AZ-900 and SC-900 Cloud 🥇Award Winning Writer for Amazon Prime TV Shows (The Boys) Ive performed various Business Growth and Digital Marketing efforts, both as an external resource and internal resource for major corporations and SME's. This need usually arises when teams have newer or less skilled permanent staff who need guidance, or current marketing and outbound efforts are not bringing in enough ROI. Teams need to have a Cinderella shoe-to-foot CMO/Lead Generation Expert to ensure that their business objectives are understood, upheld, and reached. I would love to assist you with: 🎯Paid Digital Marketing - META/PPC/LSA/DRIP/EM/SMM 🎯Digital Marketing Strategy to be seen more and get more ROI around Conversions. 🎯 High-Level Content that strokes SEO/AEO/GEO/REO algorithms 🎯Advanced brownfielding strategies through existing clients, to be used to garner new clients 🎯Lead Generation and Email Sequencing Activities (I have my own Seamless.AI license)

Delivering exceptional customer experiences isn't just what I do—it's what I genuinely enjoy. With more than 20 years of experience in customer service, sales, training, and team leadership, I have built a career around helping customers feel valued, heard, and supported. My career began in telemarketing, where I quickly progressed into leadership roles, eventually becoming National Telemarketing Manager for a stock market training company. In this role, I managed six telemarketing call centers across South Africa, overseeing performance, training, operations, and customer engagement. I have also worked as a Customer Service Supervisor within the healthcare industry, leading support teams and ensuring high service standards for medical aid members. Over the years, I have gained customer service experience across multiple industries, including training, recruitment, healthcare, marketing, and e-commerce. This diverse background has allowed me to adapt quickly to different products, customers, and business environments. I am highly proficient in CRM and customer support platforms, including Zendesk, Salesforce, Zoho, Infusionsoft, HappyFox, and SnapEngage. In addition to providing customer support, I have managed and administered support systems, trained teams, and developed customer service processes. After taking time away from corporate roles to raise my twin sons, I launched and successfully grew my own magazine, achieving a monthly distribution of 20,000 copies. The publication continues to operate today following its successful sale. Working remotely has allowed me to support businesses across the UK, USA, and Australia, often collaborating with international teams and customers across multiple time zones. This experience has strengthened my communication skills, adaptability, and ability to deliver consistent service in a virtual environment. I take pride in creating positive customer experiences, solving problems efficiently, and building lasting relationships. I am self-motivated, dependable, and committed to delivering excellence in every interaction.

I’ve spent the last 9+ years working online as an English teacher and freelance copywriter, communicating with students and clients from around the world. I’m now looking to transition into customer support/customer success, where I can keep learning, grow new skills, and be part of a great team long term. I enjoy helping people, solving problems, and making communication feel warm, easy, and human. Skills & tools: • Google Workspace • Canva • Slack • AI prompting & research tools • Copywriting & editing • Online admin & communication I’m organised, adaptable, quick to learn, and as an ENFP, connecting with people comes pretty naturally to me 💃 If this sounds like a good fit for your team, I’d love to connect!

💪 What Can I Do: As your Customer Support Specialist, I can take care of the following tasks for you: • Solving customer support tickets through e-mail, social media, and live chat. • Processing customer inquiries (cancellations, order changes, returns, lost packages, etc.) • Creating and posting content to your social media accounts. • Managing your knowledge base to add new content and keep existing content up to date. 🛒 I have a working knowledge of the following eCommerce Platforms: • WooCommerce • Shopify • Amazon • Etsy • AliExpress ☎️ I have experience using the following Ticketing System Software: • Help Scout • Zendesk • Freshdesk • Gorgias

Hi! I’m a bilingual (English/French) IT Engineer, Web Developer, and Customer Support Specialist with 5+ years of experience helping businesses improve operations, IT infrastructure, and online presence. I combine technical expertise, Microsoft 365 knowledge (MS-900 Certified), and web development skills to deliver reliable, high-quality results. My core services include: Technical Support & IT Solutions: Microsoft 365 administration, Azure, Active Directory, system administration, network troubleshooting, cybersecurity, IT support, helpdesk, and desktop/laptop support. Web Development & Design: Front-end development using HTML, CSS, JavaScript, React; WordPress and Joomla websites; Elementor landing pages; responsive design; SEO-friendly websites; cross-browser compatibility. Customer Support & Virtual Assistance: Ticketing systems, CRM software (HubSpot, Freshworks, Dynamics 365), client communication, onboarding, and process improvement. I’ve successfully supported clients in the US, UK, DRC, Turkey and South Africa, providing fast, efficient solutions and excellent customer service. Fluent in English and French, I offer clear communication, proactive problem-solving, and dependable results. As a Top-Rated freelancer, I’m ready to help you manage IT systems, support your customers, and build or maintain websites that meet your business goals.

Hi there! I'm Tyron McKinnon and I am a creative freelancer with a deep passion for voice-over, acting, editing and all things content. As a content creator, I specialize in transforming raw footage and audio into engaging, polished pieces that captivate audiences. Whether it's editing videos, producing voice-overs, creating acting videos, recording content for brands or altering social media clips, I bring a sharp eye for detail and a love for storytelling to every project. In addition to my editing skills, I have experience in voice acting, bringing scripts to life with dynamic and versatile vocal performances. I’ve also managed social media for various brands, crafting strategies that boost engagement and grow online communities. What sets me apart is my dedication to delivering quality work that’s not just good—it’s fun, engaging, and impactful. I'm committed to going above and beyond to ensure every project exceeds expectations. If you're looking for someone who is not only skilled but also truly passionate about what they do, let’s connect! I’m here to help your content shine.