Hire the best Customer Service Representatives in South Africa

Check out Customer Service Representatives in South Africa with the skills you need for your next job.
Clients rate Customer Service Representatives
Rating is 4.7 out of 5.
4.7/5
based on 122 client reviews
  • $35 hourly
    I could be YOUR Social Media Manager, Content Manager, Community Manager and/or Copywriter. I have successfully developed and executed comprehensive social media strategies across various platforms. My experience spans industries such as (Coffee, F&B, Law Firms, Beauty, Shopping Malls, Magazines etc) where I have consistently delivered results in terms of audience growth, engagement, and brand visibility. What really makes me tick is mixing strategy with creativity. Social media isn't just about throwing content out there; it's about understanding who you're talking to, spotting trends, and telling stories that really connect. Whether it's designing eye-catching graphics, crafting catchy copy, or jumping on the latest platform craze, I'm all over it. And hey, I'm not just about the flashy stuff. I'm a whiz with tools like CANVA for graphics, Lightroom for photo edits, and I can wrangle any scheduling tool you throw my way. I've flown solo on projects, but I've also been part of bigger teams under Marketing/Creative Managers. Let's chat!
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    Time Management
    Relationship Management
    Online Help
    Content Management
    Social Media Website
    Canva
    Blog Writing
    Writing
    Community Management
    Google
    Email Support
  • $55 hourly
    I have over 10 years of experience in the sales and executive assistant space. Strong organisational and operational abilities with proven successes in managing multiple academic, marketing, and sales projects. I am also a dedicated and qualified Voice Over, TV, Film, and Musical Theater Actress with a decorated background in a variety of artistic fields, including translation, proofreading, editing, linguistics, psychological, and philosophical mediums. I am well able and committed to utilizing my passion, discipline, and skills to further a company's strategy and mission
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    Food
    Food Pattern
    Sales Presentation
    Retail Design
    Linguistics
    Sales
    Retail
    Psychology
    Management Skills
    Marketing
    Business Management
    Retail & Consumer Goods
    Food & Beverage
  • $40 hourly
    If you are looking to make the next move in your career but you are unsure what that looks like, finding yourself a career coach is a great starting point. Together, we will work through your key strengths and skills and we will use those to identify potential careers you might want to find out more about and apply to. I hold certifications in career, leadership and strengths coaching and have a real passion for helping others discover what they are really passionate about. My career coaching services consists of the following services: 1. Building your brand: Strengths-based coaching sessions During these sessions, we will go through your core strengths and build your personal and professional brand so that you can easily start to promote yourself to other people and organizations. By the end of these sessions, you will have a clear idea as to your unique selling points and how you can use those effectively in future interviews etc. 2. LinkedIn and Resume Design - This service is focused purely on helping you get the next job. You may know what you are looking for already and you just need a bit of help designing an eye-catching CV. The process I use is one focused on: a. A comprehensive strengths analysis b. An understanding of who you are as a person and what makes you tick c. Rewriting the resume and LinkedIn profile in a way that showcases your unique strengths and qualities 3. Job Search and Application During this process I will: - Help you craft tailored applications for each job that you apply for. - Identify relevant jobs suited to your goals and interests - Craft responses when feedback is received from these applications. Bonus module: During this process we will also focus on building connections through LinkedIn and growing your professional network. 4. Interview Preparation - Helping you to prepare for upcoming interviews. These will be tailored based on the nature of the interviews that you need to prepare for. Please do contact me for more information as well as your requirements so I can design the best package for your needs. Regards Matthew
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    Leadership Coaching
    Microsoft Word
    Business Writing
    English
    Resume Writing
    Online Writing
    Constant Contact
    Accuracy Verification
    Resume
    Computer Skills
    Resume Development
    Mock Interview
    Career Coaching
  • $13 hourly
    I pride myself on being a fast learner. I can achieve whatever I set out to accomplish with the finesse and efficiency which is required. Throughout my working career, I have acquired various skills which I believe have assisted me in the work that I do. These skills include communication, leadership, Microsoft, analyzing data, report writing, managing portfolios, maintaining and building client relationships as well as time management. Working in the insurance industry has allowed me to fine-tune my analytical and management skills (portfolio and client). This position required administrative work, and as such, I can prepare reports, take minutes and interpret data presented to me. I work well in teams and by myself. I am self-motivated and can complete tasks to meet deadlines. I had worked from home and have produced the same excellent quality work as I had done when I was at the office. I have my undergrad and honors in General Psychology. I had to prepare a thesis for my honors year, which has taught me the valuable skill of collating data and presenting it in a format that the general public can peruse. I am extremely interested in working with and around people. I was made an honorary member of the Rotary Club of Durban North. The Rotary club does charity work in the community, which involves planning and organizing.
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    Service Level Management
    Google Sheets
    Administrative Support
    Document Review
    Portfolio Management
    Indexing
    Time Management
    Data Entry
    Google Docs
    Communications
    Data Analysis
    Report Writing
  • $20 hourly
    ~ I am meticulous, passionate and a go-getter with client experience as my number 1 priority. ~ "I hired Munesu as an assistant to help me create excel databases and create presentations for my projects. She is professional and pays attention to detail. Definitely 5 stars." (Review) Do you have daily admin tasks that you are struggling with and don't know where to start or tasks that need to be completed? I am the assistant you need to get all your work done on time and help shift your focus onto other important projects!!! I am Munesu Vanessa, let me tell you what I can do for You: + I can process sensitive data with uncompromised confidentiality. + I can help scheduling and organise your projects. + Provide administrative support and research support. + I can help with data entry, clerical procedures, transcription and project management. + Do accuracy verification and pay attention to detail. My key characteristics and skills: - A hard-working, highly organised, take-charge person with dedication, loyalty and a passionate person who works well in teams and individually. - Time management, multitasking, organisational skills, attention to detail, verbal and written communication skills, conversion skills (PDF, Word, Excel...), Web search, File organisation, Scheduling and various other administrative tasks. I have 5+ years of experience that allow me to take pride in overdelivering in every project. I have worked extensively with: - Microsoft Office 365/ Trello/ ClickUp/ Zoom/ Databases/ Google Suite and Drive. I work with businesses and business owners that care about quality. Client experience is my number one priority. I enjoy helping others and exceeding expectations the most. I would love to hear about your project & how I can help you. You can contact me any day to schedule a quick introduction call to ensure I am an exceptional fit for you. Thank you so much for checking my profile & I look forward to meeting you.
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    Typing
    Administrative Support
    Accuracy Verification
    Data Entry
    Proofreading
    Writing
    Google Docs
    Microsoft Excel
    English
    General Transcription
  • $25 hourly
    With over 6 years of hands-on experience in operations management, I am a seasoned Virtual Manager specializing in remote leadership, process optimization, and effective communication. Holding a BA Hons Degree in Film and Visual Media from the University of the Free State in South Africa, I bring a unique blend of creative thinking and strategic acumen to drive seamless business operations. Services: Team Excellence: Drawing on my extensive operations background, I lead remote teams to deliver outstanding results and foster collaborative success. Project Mastery: Leveraging my proficiency in project management, I ensure tasks are efficiently coordinated, deadlines met, and projects executed flawlessly. Efficiency Champion: My knack for identifying process inefficiencies allows me to implement streamlined workflows that boost overall efficiency. If you're seeking a Virtual Manager with a strong foundation in operations management and a creative edge, let's connect. I'm dedicated to enhancing your Upwork experience by driving strategic growth and optimizing business processes.
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    English
    Human Resource Management
    Internet Marketing
    Budget Management
    Sales
    Candidate Interviewing
    Marketing Strategy
    Project Management
    Recruiting
    Executive Coaching
    Customer Support
    Phone Communication
    Email Communication
  • $7 hourly
    ______________________________________________________________________________ A results-driven Sales and Digital Marketing Manager with over 8 years of experience in the retail sales industry as well as the entertainment industry. Highly passionate and committed to building customer relationships by reaching out to new clients and nurturing positive interactions with existing customers. Extremely skilled in explaining product features and benefits to customers, negotiating packages and pricing, and closing sales deals. Possessing a good team spirit, deadline-oriented, and having the ability to succeed in a demanding sales environment Now looking forward to making a significant contribution to an ambitious and exciting company that offers genuine opportunities for progression, AREA OF EXPERTISE ______________________________________________________________________________
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    Customer Retention
    Entertainment
    Internet Marketing
    Paid Media
    Digital Marketing Strategy
    Customer Experience
    Digital Marketing
    Phone Communication
    Cold Calling
    B2B Marketing
    Sales
    Outbound Sales
  • $15 hourly
    I am an energetic and friendly Virtual Assistant who has worked in various industries, in roles that include customer service and administrative assistance. I am looking for a role in which I will be able to work independently as that is one of my strengths. My ideal role allows me some flexibility and pushes me to use my creativity to solve problems. My top skills are: *Customer Service *Data Capturing *Inbox management *Scheduling *Compiling reports
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    UserTesting
    User Experience
    Product Review
    UX Research
    Voice Recording
    Voice-Over
    Audio Transcription
    General Transcription
    Email Communication
    Scheduling
    Telecommunications
    Communications
    Job Posting
    Email Etiquette
  • $15 hourly
    I'm a customer support and sales agent with over 5 years of experience. Throughout my career, I have honed my skills in providing top-notch customer service and driving sales growth. I have experience in handling a wide range of customer inquiries, complaints, and issues. I have a proven track record of effectively resolving customer problems, ensuring customer satisfaction, and maintaining positive relationships with clients. My communication skills are excellent, and I am comfortable communicating with customers and clients via phone, email, and live chat. I am proficient in English and have experience working with clients from different parts of the world. I am a proactive team player who is always willing to go the extra mile to deliver exceptional results. If you're looking for a customer support and sales agent who can help you grow your business, I would be happy to discuss how I can contribute to your team.
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    Inside Sales
    Sales
    Direct Sales
    Complaint Management
    Product Knowledge
    Problem Resolution
    Payment Processing
    Customer Support
    Technical Support
    Online Chat Support
    Email Support
  • $8 hourly
    An exuberant individual with 3+ years Legal administrative experience. I have impeccable customer service skills along with great computer skills. I have hands-on experience providing front desk service for corporate companies. I am a highly capable Multi tasker with great Telephone etiquette and I am currently expanding my knowledge in a legal environment.I am highly motivated and an experienced sever in communication.
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    ChatGPT
    Google Docs
    Legal Writing
    Microsoft Windows
    Legal Research
    Time Management
    Microsoft Word
    Data Entry
    Management Skills
    Legal Consulting
    Microsoft Excel
    Computer Skills
    Windows Administration
    Business
  • $15 hourly
    I am an experienced executive personal assistant with expertise in communication, scheduling, organization, event management, project management, social media and financial management . I am dedicated to delivering exceptional results and driving business growth. Highly skilled in written and verbal communication , with a strong attention to detail and a commitment to excellence, I am committed to exceeding expectations and contributing to the success of any organization. -I have experience running a team of personal assistants who reported to me daily - I have managed and overseen projects and events -I find communication to be vital and would love to keep in touch!
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    Phone Communication
    Administrate
    Financial Management
    Scheduling
    Organizational Structure
    Writing
    Marketing
    Business Management
    Literacy
    Administrative Support
    Database Administration
    Management Skills
    Computer Skills
    Data Entry
  • $20 hourly
    I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: www.momandi.co.za I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.
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    Phone Communication
    Customer Support
    Email Marketing
    Customer Relationship Management
    Resolves Conflict
    Online Chat Support
    Telemarketing
    Email Communication
    Zoho CRM
  • $14 hourly
    Hi there, A Top Rated and Versatile Upworker here and i am ready to help you manage, track and organize your records and business financial transactions. Tired of being overwhelmed and need someone to take care of and make more time for your business growth? I am here to help you unload and lessen your task. "Less is More, Let me help you do less" Skills, Platform and Tools: ✔ Bookkeeper VA - Quickbooks Online, Quickbooks Desktop, Sage Accounting, Xero ✔ General Research ✔ Data Entry (eCommerce / Shopify, eBay, Amazon, WordPress, etc.) ✔ MS Excel, Word & Powerpoint ✔Google Workspace (Spreadsheets, Google Docs, Forms, Calendar) WHY CHOOSE ME AMONG OTHERS? ✔Flexible ✔Immediate Response ✔Availability 24/7 ✔Can begin Immediately ✔Generate Quality Output ✔Most importantly, you don't need to hire more people because I can fill multiple roles. With these skills, I look forward to being of service to all Upwork Clients wherein my competencies fit best. My goals to provide top quality, cost-effective, accurate and timely data processing services for my Client's satisfaction. I am professional, enthusiastic and hardworking. I have 21 years experience working in Office Admin & Accounts. Thank you!
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    File Management
    Construction Estimating
    Tender Document
    Accounting Basics
    Microsoft Excel
    Account Reconciliation
    Data Entry
    Microsoft Office
    Microsoft Word
    Accounts Payable
    Intuit QuickBooks
  • $25 hourly
    As the Business Manager & Managing Director of METATRADE Contact Centre Outsourcing Agency, I bring extensive experience and a proven track record of success in leading and growing contact center operations. With a keen focus on delivering exceptional customer service and driving business growth, I am committed to ensuring that our agency consistently exceeds client expectations and achieves strategic objectives. My leadership approach is characterized by a strong emphasis on fostering a culture of excellence, collaboration, and continuous improvement. By empowering our team members and providing them with the necessary tools and resources, I strive to create an environment where they can thrive and deliver outstanding results for our clients. At METATRADE, we are dedicated to delivering tailored outsourcing solutions that meet the unique needs of each client. Whether it's providing customer support, sales, or back-office services, our agency is committed to delivering results that drive client satisfaction and loyalty. With a focus on innovation and technology, we leverage the latest advancements in contact center technology to enhance operational efficiency and improve the customer experience. By staying ahead of industry trends and embracing emerging technologies, we position our agency as a leader in the field of contact center outsourcing. I am passionate about the work we do at METATRADE and am committed to driving the continued success and growth of our agency. With a customer-centric approach and a dedication to excellence, I am confident in our ability to deliver exceptional results for our clients and achieve our strategic objectives. Thank you for considering METATRADE Contact Centre Outsourcing Agency for your outsourcing needs. We look forward to the opportunity to partner with you and deliver outstanding service and results. Warm regards, Claude Mongala Managing Director METATRADE Contact Centre Outsourcing Agency
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    Product Knowledge
    Communications
    Website Security
    Lead Generation
    Computer Network
    Network Security
  • $15 hourly
    I am a hard working young individual looking for a place in the business world, I am good at working in groups, able to lead and meet objectives and goals, I am punctual, honest, and reliable. I have good organizational skills, and am able to communicate well, a very quick learner and I have many traits and talents in business. I am looking to grow in a business as well as enjoy what I am doing, with many skills that I have been developed. As well as developed and developing in computer skills. I am a Video editor, and producer to help you bring all your ideas to life. with Graphic Design, and brand identity knowledge. I have worked in administrative, marketing, sales, advertising, corporate communications, and managment positions for many small to medium businesses over a few years and acquired many skills. I have studied B.Com first and second year and first year bachelor of arts in corporate communications which have provided me with solid knowledge of business practices, ethics, and strategies. I have used my few years of knowledge, experience and skills in many business situations and would like to keep putting them to use.
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    Video Production
    Facebook
    Sales Management
    Internet Marketing
    Video Editing & Production
    Social Media Marketing
    Instagram
    Administrate
    Business Development
    Video Post-Editing
    Logo Design
    Video Editing
    Graphic Design
  • $25 hourly
    Give yourself time for things that are important in your life. Use the valuable time for what you are good at and build your business line even better for you. I am very happy to take over areas you want to outsource in a trustful, responsible and fully loyal way. With 39 years of professional experience, I bring a large dose of entrepreneurial thinking and quite a bit of experience to the table. As a freelancer ( virtual assistant, accountant, translator) - Your back I like to hold in many areas free. My strength-oriented attributes are: - Achievement orientation - idea collector - Connectedness - Inquisitiveness - Cautiousness *********************************************************************************** Gebe dir Zeit für Dinge, die in deinem Leben wichtig sind. Nutze die wertvolle Zeit für das, was du gut kannst und baue deine Geschäftssparte für dich noch besser aus. Sehr gerne übernehme ich vertrauensvoll, verantwortungsbewusst und mit voller Loyalität Bereiche, die du outsourcen möchtest. Mit 39 Jahren Berufserfahrung bringe ich eine große Portion an unternehmerisches Denken und einiges an Erfahrung mit. Als Freelancerin – Virtuelle Assistentin, Buchhalterin, Übersetzerin – halte ich deinen Rücken in sehr vielen Bereichen frei. Meine stärkeorientierten Attribute sind: • Leistungsorientierung • Ideensammler • Verbundenheit • Wissbegier • Behutsamkeit
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    Content Editing
    Social Media Marketing
    Facebook
    Translation
    English
    German
    Google Workspace
    General Transcription
    Office Administration
    Administrative Support
    Microsoft Office
    Audio Transcription
    Microsoft Excel
    Bookkeeping
  • $18 hourly
    Hey there, my name is Riley ! If you're looking for someone who's professionally experienced in cold calling, appointment setting, sales, and has a minimum 6 year record in these industries to place on the front line and trust with the integrity of your business, someone to wow your prospect or customers, someone whose English is very articulate without an accent, then you need me. I provide value for your money whether on solid appointments, or a honest return on your investment for the hours that you're looking to pay in any industry. You're here reading this because this is the right person for the job. I've been in the telemarketing industry going on 7 years providing honest and efficient work. I'm a quick learner, I'm great at multi-tasking, I'm determined, motivated, a mathematical man, and I know exactly how to get past a gatekeeper to the decision maker from mid to fortune companies. Whether the outreach is targeting mom & pops or C-level executive. I speak with conviction, and people listen. My profile won't demonstrate these skills that I can attribute to helping your business to being more successful, matter a fact, it doesn't proof anything much about me. That is why we should talk and give yourself the opportunity to prove this for yourself. I am here daily. Simply drop me an inbox and lets explore the possibilities of something lucrative in doing business together. Regards - Your Future Personal Money Maker !
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    Customer Acquisition
    Marketing Strategy
    Real Estate Investment Assistance
    Appointment Setting
    Lead Generation Analysis
    Outbound Sales
    Marketing Presentation
    Lead Generation Strategy
    Scheduling
    Marketing
    Research Methods
    Sales
    Real Estate
    Sales & Marketing
  • $45 hourly
    Motivated communications specialist with ten years’ experience. Specialising in business-to-business and news. Strong digital marketing, SEO copywriting, PR and customer service skills in several industries. Excellent editing and proofreading skills. Specialities include blogs, web copy, newsletters, news articles and thought leadership.
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    Media Relations
    Outreach Strategy
    Newsletter Writing
    Editing & Proofreading
    Relationship Building
    Outreach Email Copywriting
    Public Relations
    Journalism Writing
    Feature Writing
    Marketing Communications
    News Writing
    SEO Writing
    Travel & Hospitality
  • $150 hourly
    Are you looking to automate and streamline your business? I'm John-Paul, an official monday.com partner with a wealth of resources available. With over 10 years of experience in project management, workflow design, and process improvement, I specialize in helping businesses optimize their workflows and processes. I bring a deep understanding of Six Sigma methodologies and hold a PMP certification, ensuring that projects are managed efficiently and effectively. My expertise includes: Business Management Project Management Process Improvement Workflow and System Design monday.com AI Make.com Zapier Lucid Chart Draw.io Jotform Sharepoint Microsoft Typeform FormStack Hubspot Asana Zoho Quickbooks Stripe Citrix Active Directory Slack Gmail Outlook Google Let's jump on a Zoom call and build your dream workflow together. I offer a free 30-minute consultation. I'm also Expert Vetted on Upwork, placing me in the top 1% of freelancers on the platform.
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    Security Infrastructure
    Customer Support Plugin
    Project Management
    Security Analysis
    Computer Network
    Security Management
    Critical Thinking Skills
    Time Management
    Jotform
    Automation
    Infrastructure Management
    Project Plans
    Microsoft SharePoint
  • $35 hourly
    Experienced Graphic Designer with a demonstrated history of working in the food & beverages industry. Skilled in Logo Design, Advertising, Mobile Application Design, Graphic Design, and Web Design. Experience assisting with day-to-day Customer Service and operational tasks in the e-commerce industry. Strong arts and design professional graduated from Southcity Christian college.
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    Web Development
    WordPress
    Website Content
    Social Media Content Creation
    Adobe Dreamweaver
    Graphic Design
    Adobe Photoshop
    Adobe Illustrator
  • $35 hourly
    I have been in the Customer Service Industry for 17 years. I am passionate about Customer Service support with strong administrative skills like data capturing, email handling, calendar management and file management to name a few. I am hard working and detail oriented. I am a strong believer in building good relationships and going above and beyond to maintain it. I am a natural encourager and I am able to creatively develop and introduce processes and procedures to enhance team performance.
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    Social Media Marketing
    Data Entry
    Data Cleaning
    Typing
    Email Communication
    Client Management
    Sales Presentation
    Customer Relationship Management
    Pinterest
    Process Design
    Statistics
    Virtual Assistance
    Calendar Management
    Social Media Management
  • $35 hourly
    As a Sales Manager for more 3 years at the last company I worked, I am hard working and driven to get the job, not only completed but completed to your high level of expectation. My contracts on Upwork have included Social Media Management, Profect Management, basic Wordpress, Executive Assistant, Recruitment, Trello, Slack, BlueJeans conferencing, Google Drive, Asana, Evernote and more. I have worked hard to achieve and maintain my 100% client satisfaction and constantly work on improving my skill set. My strongest skills are, but not limited to, excellent attention to detail; high level of confidentiality; excellent interpersonal and teamwork skills; excellent grammar and writing skills; reliable; organized and self-disciplined; I am super flexible and adaptability to your needs; team management and my secretarial skills are of the highest quality.
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    Administrative Support
    Meeting Agendas
    Scheduling
    Data Entry
  • $40 hourly
    Over the past eight years I have been providing services, remotely through Upwork, to companies in Australia, UK, Singapore, USA, Africa, Saudi Arabia and Canada. These services included all areas of Services( catering for diverse industries), such as pre-sales, responses to RFxs, proposals, costing models, creating presentations, development of operational and service sales documentation, service catalogs and business plans, methodologies etc. I have always worked for IT Service providers, over 30 years, and most of those years, as part of my various positions I have been involved in responding to RFPs and producing and managing development of proposals. In addition, I initiated new business areas within the company, by submitting Business Plans and presentations to motivate and implement these new internal business opportunities such as starting up a Project Management Office and Service Desk. Even though the bulk has been in the IT industry I have assisted various industries whilst working on Upwork. As part of all my experiences in producing proposals, I have been exposed to a vast amount of RFx's, some of which were quality ones, some of which were poorly done. I therefore have a good understanding of how RFx's should be produced, to not only look professional, but to assist in obtaining quality responses. I headed up a Division specifically tasked with the development and management of proposals and responses to RFxs and creating appealing and compelling PowerPoint presentations. I also performed these tasks whilst performing other management and/or consultancy roles. My team and I managed the bid process from the time the RFP was received to the time it was delivered to the client, including sometimes presenting it to the client. The work included : - ‘Owning’ and Project Managing the whole bid management process - Establishing a team of key people required to provide the relevant input for the response - Ensuring that RFP timelines were understood and met - Understanding the RFP and its requirements and compiling relevant questions to be submitted to the client for clarification - Working with relevant internal divisions compiling the solution and associated costing models - Formulating the structure of the response - Gathering required input from the various divisions, and sometimes external service providers who formed part of the offering to the client - Contributing to the content of the proposal - Ensuring that the various inputs merged into a cohesive and compelling offering - Ensuring that the response addressed the RFP specific requirements and highlighted the benefits and ‘value adds’ of our offering - Presenting the solution in the most professional, concise and informative way - Designing and creating the PowerPoint presentations for the delivery to the client. This also included creating standard Cover letters, Executive Summaries, Company profiles, Service Brochures etc. My major key strengths include : • Good people management skills • Coaching & mentoring • Integrity, honesty & confidentiality • Innovative • Positive • Perfectionist • Belief in own ability to achieve • Strong communication and interpersonal skills at all levels • Development of strong client relationships • Ability to motivate others to higher levels of performance, productivity and professionalism • Broad understanding and experience in the IT arena • Understanding of ITIL principles • Understanding of Project Management principles • Ability to understand client’s requirements and compile the best solution • Development and presentation of proposals • Strong understanding of outsourcing e.g. methodology, costing, contracts • Bid management • Opportunity life cycle process
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    Communications
    Project Management
    Strategic Plan
    Policy Writing
    Management Skills
    Proposal Writing
    Service Level Management
    Process Improvement
    IT Service Management
  • $50 hourly
    Solutions-driven business analyst with experience and proven track record leading cross-functional teams in the analysis, design, documentation and delivery of business solutions driving the attainment of business goals. Demonstrably experienced in both Waterfall and Agile methodologies throughout the product development cycle as well as change implementation
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    Process Flow Diagram
    Requirement Analysis
    Translation
    Data Analysis
    Data Visualization
    Analytics
    Company Research
    Business Analysis
  • $14 hourly
    Hi, Johann here. I am a customer support specialist. When I work for you I will do everything in my power to make sure you get only the best possible service. I make sure your clients are taken care of no matter what. I specialize in Ticket(Freshdesk and Zendesk), Email(Outlook and Gmail), Chat(used several), and Phone support. I have experience working on Intercom, ActiveCampaign, Gotowebinar, ClickFunnels, Jirra, Shopify, Orbelo, to just name a few. In my free time, I help the kids with their streaming and have experience working with Davinci, Handbrake Blender. I like to learn new things and have the ability to learn very quickly. I make a point of learning something new every day. I will make an effort to learn all aspects of your business to be able to assist your clients with Fast and Efficient service. If you are looking for somebody that cares about your clients and dedicates everything he has to provide you with his best then I am your guy. Let me know if you would like to set up a chat to see if we are a good fit. Thank you, Johann
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    Client Management
    Answered Ticket
    Ticketing System
    Communication Skills
    Customer Support
    Customer Satisfaction
    Technical Support
    Email Support
    Online Chat Support
    Email Communication
  • $10 hourly
    Hi there My name is Deo. I am a professional Virtual Assistant and Data Entry expert. I gained my skills from working in the Catering and 4*Hotel industry in the UK in a management position and online as a Marketing and promotions expert on social media, plus doing repetitive data entry work for a plumbing company in Canada and a fashion company in the UK. I pride myself in being a fast learner and being an organized, driven, and detailed-focused individual with the life motto “My word is my bond.” I believe that trust and communication with the willingness to learn, will open new doors and opportunities. Client satisfaction is my priority. My skills include but are not limited to the following: SEO (Search Engine Optimization) On page - Wix.com, WordPress, GoDaddy.com, On and off-page - Google Search Console, Screaming Frog, SEMrush and Moz CRM software knowledge - Dynamics 365, Azure, Salesforce, Basecamp, Zoho, Pipedrive and Zendesk ( with Slack integration on Salesforce and Zoho) Office Admin - inc data entry, running audits, minutes, document creation, proofreading, balancing sales, making bookings for upper management that inc travel and social events. Email etiquette (internal and external) Google Workspace (entire package) Microsoft Package (entire package) Switchboard and phone etiquette (internal and external calls) Multi-Lingual (Afrikaans, English and Sign Language BSL /SASL) Typing speed is at 50wpm
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Satisfaction
    Email Support
    Administrative Support
    Receptionist Skills
    Online Chat Support
    Zendesk
    Office Administration
    On-Page SEO
    Data Entry
    Google Docs
  • $15 hourly
    Dedicated and personable client care professional with a track record of delivering exceptional customer service. Skilled in communication and relationship-building, adept at assisting customers with a wide range of needs. A proactive team player committed to continuous learning and exceeding expectations in service delivery. Proficient in project management with expertise in: - Project Coordination - Task Management - Workflow Optimization - Process Improvement - Time Management - Reporting - Scheduling - Problem-solving Additionally, proficient in Email, Meta, Klaviyo, Stripe, PayPal, Kajabi, Multilogin, Shopify, and ShipBob platforms.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Instagram
    Facebook
    Kajabi
    Project Management
    Google Docs
    Communication Skills
    Microsoft Office
    Time Management
    Online Chat Support
    Email Support
    English
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