Hire the Best Customer Service Representatives
in South Africa

💪 What Can I Do: As your Customer Support Specialist, I can take care of the following tasks for you: • Solving customer support tickets through e-mail, social media, and live chat. • Processing customer inquiries (cancellations, order changes, returns, lost packages, etc.) • Creating and posting content to your social media accounts. • Managing your knowledge base to add new content and keep existing content up to date. 🛒 I have a working knowledge of the following eCommerce Platforms: • WooCommerce • Shopify • Amazon • Etsy • AliExpress ☎️ I have experience using the following Ticketing System Software: • Help Scout • Zendesk • Freshdesk • Gorgias

I am a customer service representative, with over 5 years of experience, plus 3 years experience as a Data Curator

SKILLS I am a Hard worker who likes to be put to new challenges OBJECTIVE I seek challenging opportunities where I can fully use my skills for the success of the organization.

I’m an experienced Customer Service and Workflow Specialist with over 7 years of success in delivering high-quality support, streamlining operations, and improving client satisfaction for both local and international companies. I specialize in ticket resolution, CRM systems (Salesforce, Jira), and process optimization to ensure fast, efficient service delivery. I’ve helped companies achieve: • 🔹 90% lead-to-sale conversions through improved client engagement • 🔹 95%+ customer satisfaction by reducing wait times and resolving issues quickly • 🔹 Sub-5-minute ticket turnaround times through automation and smart dispatching Whether you need dependable customer support, efficient workflow management, or someone to improve your service processes—I bring a blend of technical skill, problem-solving, and people-first communication to every project. Let’s work together to elevate your customer experience.

My name is Atang Sejeng. I'm a young, energetic and ambitious expert with 5 years experience in Virtual Assistance. My skills include, but not limited to Cold-Calling, Data Entry, Cold Emailing, Inbound Call Centre Assistance, Appointment setting, Transcription, Translation, Manual testing of apps/websites as well as Quality Assurance. I have a passion for great content with unlimited skills to contribute. My knowledge and experience of Virtual Assistance/Administration makes my tasks efficient to complete.I have great time-management skills and fluency in English, Setswana, Sotho and Zulu.😌✨ My great passion for reading,listening and creative writing makes it more efficient for me to read and listen to given material and research industry-specific terminology.I believe ensuring that translation content conveys original tone and manner which I believe is very important therefore I constantly follow-up with clients to ensure translation/editing/paraphase or proofreading meets their needs.😌✨ My keen eye for reading assists in proofreading translated or drafted texts for spelling,grammar and punctuation accuracy therefore,I edit content with an eye toward maintaining it's original format (eg. font and structure!)😌✨ Ultimately,my key skills include excellent Verbal, Non-verbal and written communication, analysis, administration and telephone etiquette. I look forward to hearing from YOU! 😌✨

Hi! I’m a bilingual (English/French) IT Engineer, Web Developer, and Customer Support Specialist with 5+ years of experience helping businesses improve operations, IT infrastructure, and online presence. I combine technical expertise, Microsoft 365 knowledge (MS-900 Certified), and web development skills to deliver reliable, high-quality results. My core services include: Technical Support & IT Solutions: Microsoft 365 administration, Azure, Active Directory, system administration, network troubleshooting, cybersecurity, IT support, helpdesk, and desktop/laptop support. Web Development & Design: Front-end development using HTML, CSS, JavaScript, React; WordPress and Joomla websites; Elementor landing pages; responsive design; SEO-friendly websites; cross-browser compatibility. Customer Support & Virtual Assistance: Ticketing systems, CRM software (HubSpot, Freshworks, Dynamics 365), client communication, onboarding, and process improvement. I’ve successfully supported clients in the US, UK, DRC, Turkey and South Africa, providing fast, efficient solutions and excellent customer service. Fluent in English and French, I offer clear communication, proactive problem-solving, and dependable results. As a Top-Rated freelancer, I’m ready to help you manage IT systems, support your customers, and build or maintain websites that meet your business goals.