Hire the Best Online Help Providers
in Germany

I have over 7 years of experience in customer service and support, specializing in enhancing client satisfaction and operational efficiency. My background includes diverse roles in customer interaction and administrative support, where I have successfully managed inquiries and provided tailored solutions to a wide range of clients. I excel in fostering relationships and ensuring seamless communication, which drives repeat business and customer loyalty. My ability to adapt quickly to different industries allows me to bring fresh perspectives and effective strategies to your project.If you need a reliable partner to deliver exceptional customer experiences, here is what I can bring to your team: My Background & Skills: Customer Support: Friendly and professional email handling, ticket management, and solving customer issues quickly (experienced with major brands like Wolters Kluwer). Virtual Assistance: Managing daily admin tasks, organizing data, and keeping your inbox clean. Excel & Accounting: Creating neat Excel sheets, managing invoices, and supporting your accounts receivable (Debitorenbuchhaltung).I T-Savvy Bonus: I have additional training and experience in the IT/Frontend sector. This means I learn new software, CRM systems, and tools lightning-fast without needing long explanations. Let’s talk about how I can support your business!

Hi there, I provide IT assistance, optimizing AI solutions, and spezialise in Marketing to help businesses run smoothly. With a strong tech background and fluency in German and English, I offer personalized support that meets your needs. What I offer: 💻 IT Support: MS Office/Google, WordPress, Shopify, database management, remote support 🤖 AI Solutions: Setup and optimization of AI phone agents, chatbots, and automation tools 🌐 Marketing: Multilingual campaigns, content creation, and social media growth Let’s connect and find the right solutions for your business!

I’m a computer science student with practical experience in IT support and administrative tasks. What I do best: Virtual Assistance (email handling, organization, scheduling) Data Entry & Spreadsheet work IT Support (PC setup, software installation, user management) Skills: C++, Java, MySQL basics Microsoft Excel / Google Sheets System setup & troubleshooting Data organization & documentation I’m detail-oriented, reliable, and focused on delivering accurate work on time. Clear communication is important to me.

High skills in various fields (e.g., Virtual Assistance, Customer Support, E-commerce Assistance, Data Mining, Translations, and more) With me, you will get the following skills: - a good workflow; - a good communication before, after, and during the projects; - a satisfying on-time result; - a win-win situation for both parties; - fast learning and improving my skills in long-term projects. More about me: I am a 36-year-old mechatronics technician by trade, born and raised near the city of Cologne in Germany. Approximately four years ago, I started my career as a customer support representative. At first, I worked full-time for several Chinese warehouses, handling order modifications, cancellations, shipment tracking, refunds, app support, and product information inquiries. The platform we used was their own created ordering system (ONS) and live chat system (xchat), as well as their own created ticket system (TKS). We used Skype for internal communication. Due to financial reasons, I stopped working for the Chinese companies and found a new project at Lime, a US micro-mobility provider. Here I canceled orders, issued refunds, offering app support, authority inquiries, escalated high-level claims, legal and cooperation inquiries. We used Zendesk for email tickets and inbound calls combined with JIRA and Slack for internal communication. Due to the Covid19 pandemic, Lime stopped its service, and unfortunately, they could not keep me in this role. Immediately following that, I was able to start in two part time positions. The first was another role as Customer Support Representative for one of the biggest military and police clothing brands on the globe. Here I was responsible for all German and partially also the international inquiries (in English, other languages using translation tools) in Helpscout and Business Facebook, canceled, edited and tracked orders, managed returns and warranty claims and answered any product questions. I was working closely with the marketing department as well regarding the social media presents and newsletters. Additionally I edited and evolved the FAQs, wrote SOPs, helped with the troubleshooting on the mobile app and website, gave technical support and reported intellectual property abuses. We were using Asana, Slack, Agora, Klaviyo and Spreadsheets. I left this company in the beginning of this year for financial reasons. In the second and my current part time position, I am working as an E-commerce Assistant, setting up and managing several selling accounts (Amazon, eBay, CDiscount, REAL, Conrad, and more), arranging the inbound shipments, managing the fulfillment of orders, creating and modifying listings, troubleshooting, writing SOPs and also supervising our customer support agent. We are using ChannelAdvisor, Plentymarkets, Zenfulfillment, Frisbo, MS Teams, Spreadsheets and Box. Furthermore I constantly working in side projects to expand my skillsets as Virtual Assistant, Translator/ Proofreader (English/German), Data Miner, and also as Content Writer. Since my background is in mechatronic systems and automation industries, my technical understanding is very advanced. Studying Systems Engineering for 2 years in the University Rhein-Waal (in English) developed my technological skills even more. In Spain, I worked two years in sales, marketing, and promotion for an event company representing the best nightclubs globally, e.g., Amnesia, Pacha, Privilege, and former Space. I am proud to say I was one of the best salespersons on my team at this time. For a total four years, I have been living partially in Australia and New Zealand. Through my travels, I worked several jobs in engineering, customer support and finally started as a freelancer, which gave me new opportunities to work remotely. In Australia, I completed the English IELTS Test with an overall grade of 7.5 / Level C1. When I was 20 to 24 years old, I learned the basics of HTML and PHP programming and installed a webpage on a rented Linux root server for my online gaming club. I administrated the homepage, the forum and wrote news articles daily. Besides installing the game servers, voice servers, and other programs on the root server, I also learned how to use Photoshop and produced all graphics for the website..

Reliable Virtual Assistant | Data Entry | Translation | Social Media Management & Costumer Support I’m a dedicated and detail-oriented freelancer ready to assist you with your projects. With a background in engineering and years of experience in administrative tasks, I bring a strong work ethic, excellent organizational skills, and a commitment to delivering high-quality results. Here’s what I can help you with: Data Entry & Organization: Accurate and efficient data input, database updates, and file management. Translation (English-German): Fluent in both languages, I provide clear and professional translations. Social Media Management: Content scheduling, basic analytics, and audience engagement strategies to enhance your online presence. Customer Support: Friendly and professional email communication and support services. Content Writing: Clear, concise, and engaging texts for your website or documents. Online Research: Detailed and reliable research tailored to your needs. Why work with me? Dependable: I’m committed to meeting deadlines and delivering work that exceeds expectations. Flexible & Adaptable: I adjust to your needs and communicate openly to ensure success. Fast Learner: I’m always eager to learn new tools and skills to better serve my clients. As a freelancer, I am excited to support your projects with professionalism and care. Let’s collaborate to make your vision a reality!