Hire the Best Online Help Providers
in Germany

Hi there, I am Muhammed Dampha, a bilingual (English & German) remote professional based in Germany with certified skills across IT support, system administration, Google Maps optimization, social media marketing, and customer support, virtual assistant. And I always like learning new things hands on deck projects and a good teamplayer. What I bring to your projects: ✔ System Administration & IT Infrastructure support ✔ Google Maps & Google Business Profile optimization ✔ Technical & Customer Support (email, chat, phone) ✔ Social Media Marketing & content management ✔ English ↔ German translation ✔ Data Entry & Web Research ✔ Growing expertise in AI tools I previously worked as a Data Entry Specialist at (Tuja personal) in Ulm, Germany, and have hands-on technical experience from working in industrial mechanics — giving me a strong problem-solving mindset. I am reliable, detail-oriented, and committed to delivering quality work on time. Being based in Germany makes me an ideal partner for European businesses needing bilingual support. I would love to discuss how I can help with your project. Feel free to message me anytime. Best regards, Muhammed Dampha

👤 Professional Profile / Portfolio Overview I am a multidisciplinary professional based in Germany, offering a wide range of digital, creative, administrative, and on-site services. With strong technical skills, attention to detail, and fluency in German and English, I support both remote and Germany-based projects efficiently and professionally. I am especially well-suited for projects that require local presence in Germany, real-world coordination, accurate communication in German, and high-quality digital deliverables. 🎨 Creative & Design Services 🔹 Product Design & Branding Product concept development Brand identity support Visual consistency and presentation-ready assets 🔹 Presentation Design Professional PowerPoint / Office 365 presentations Business, pitch deck, and report presentations Clean layouts, clear visuals, and structured storytelling 🔹 UI/UX Prototyping Wireframes and basic UI/UX prototypes User-focused design approach Clear navigation and usability concepts 🔹 Adobe Photoshop Image editing and retouching Social media visuals Marketing and presentation graphics 📷 Photography & Media 🔹 Photography & Product Photography Product photography for e-commerce and catalogs On-location photography within Germany Clean, well-composed, and brand-aligned visuals 🗂️ Data & Administrative Services 🔹 Data Entry & Transaction Data Entry Accurate data input and validation Transaction and record management Spreadsheet organization (Excel / Office 365) 🔹 Typing & Document Handling Fast and accurate typing Document formatting and cleanup Reports, records, and administrative files 🔹 Office 365 Word, Excel, PowerPoint, Outlook Professional document creation Data handling and reporting 🌍 Language & Localization 🔹 Translation English ↔ German translations Clear, context-accurate, and professional language 🔹 German Language Skills Fluent spoken German Comfortable with real-life communication, calls, and on-site tasks Experience handling Germany-based instructions and workflows 🔹 German Sign Language Basic to intermediate understanding Useful for inclusive communication projects 🇩🇪 Germany-Based Advantage ✔ Based in Germany ✔ Can perform on-site tasks (store visits, filming, photography, coordination) ✔ Strong understanding of German culture, communication, and work standards ✔ Ideal for companies needing a local representative in Germany ✅ Why Work With Me? Reliable and detail-oriented Flexible for short-term and one-time tasks Strong communication skills Combines digital expertise + real-world execution Delivers quality work on time

High skills in various fields (e.g., Virtual Assistance, Customer Support, E-commerce Assistance, Data Mining, Translations, and more) With me, you will get the following skills: - a good workflow; - a good communication before, after, and during the projects; - a satisfying on-time result; - a win-win situation for both parties; - fast learning and improving my skills in long-term projects. More about me: I am a 36-year-old mechatronics technician by trade, born and raised near the city of Cologne in Germany. Approximately four years ago, I started my career as a customer support representative. At first, I worked full-time for several Chinese warehouses, handling order modifications, cancellations, shipment tracking, refunds, app support, and product information inquiries. The platform we used was their own created ordering system (ONS) and live chat system (xchat), as well as their own created ticket system (TKS). We used Skype for internal communication. Due to financial reasons, I stopped working for the Chinese companies and found a new project at Lime, a US micro-mobility provider. Here I canceled orders, issued refunds, offering app support, authority inquiries, escalated high-level claims, legal and cooperation inquiries. We used Zendesk for email tickets and inbound calls combined with JIRA and Slack for internal communication. Due to the Covid19 pandemic, Lime stopped its service, and unfortunately, they could not keep me in this role. Immediately following that, I was able to start in two part time positions. The first was another role as Customer Support Representative for one of the biggest military and police clothing brands on the globe. Here I was responsible for all German and partially also the international inquiries (in English, other languages using translation tools) in Helpscout and Business Facebook, canceled, edited and tracked orders, managed returns and warranty claims and answered any product questions. I was working closely with the marketing department as well regarding the social media presents and newsletters. Additionally I edited and evolved the FAQs, wrote SOPs, helped with the troubleshooting on the mobile app and website, gave technical support and reported intellectual property abuses. We were using Asana, Slack, Agora, Klaviyo and Spreadsheets. I left this company in the beginning of this year for financial reasons. In the second and my current part time position, I am working as an E-commerce Assistant, setting up and managing several selling accounts (Amazon, eBay, CDiscount, REAL, Conrad, and more), arranging the inbound shipments, managing the fulfillment of orders, creating and modifying listings, troubleshooting, writing SOPs and also supervising our customer support agent. We are using ChannelAdvisor, Plentymarkets, Zenfulfillment, Frisbo, MS Teams, Spreadsheets and Box. Furthermore I constantly working in side projects to expand my skillsets as Virtual Assistant, Translator/ Proofreader (English/German), Data Miner, and also as Content Writer. Since my background is in mechatronic systems and automation industries, my technical understanding is very advanced. Studying Systems Engineering for 2 years in the University Rhein-Waal (in English) developed my technological skills even more. In Spain, I worked two years in sales, marketing, and promotion for an event company representing the best nightclubs globally, e.g., Amnesia, Pacha, Privilege, and former Space. I am proud to say I was one of the best salespersons on my team at this time. For a total four years, I have been living partially in Australia and New Zealand. Through my travels, I worked several jobs in engineering, customer support and finally started as a freelancer, which gave me new opportunities to work remotely. In Australia, I completed the English IELTS Test with an overall grade of 7.5 / Level C1. When I was 20 to 24 years old, I learned the basics of HTML and PHP programming and installed a webpage on a rented Linux root server for my online gaming club. I administrated the homepage, the forum and wrote news articles daily. Besides installing the game servers, voice servers, and other programs on the root server, I also learned how to use Photoshop and produced all graphics for the website..

Reliable Virtual Assistant | Data Entry | Translation | Social Media Management & Costumer Support I’m a dedicated and detail-oriented freelancer ready to assist you with your projects. With a background in engineering and years of experience in administrative tasks, I bring a strong work ethic, excellent organizational skills, and a commitment to delivering high-quality results. Here’s what I can help you with: Data Entry & Organization: Accurate and efficient data input, database updates, and file management. Translation (English-German): Fluent in both languages, I provide clear and professional translations. Social Media Management: Content scheduling, basic analytics, and audience engagement strategies to enhance your online presence. Customer Support: Friendly and professional email communication and support services. Content Writing: Clear, concise, and engaging texts for your website or documents. Online Research: Detailed and reliable research tailored to your needs. Why work with me? Dependable: I’m committed to meeting deadlines and delivering work that exceeds expectations. Flexible & Adaptable: I adjust to your needs and communicate openly to ensure success. Fast Learner: I’m always eager to learn new tools and skills to better serve my clients. As a freelancer, I am excited to support your projects with professionalism and care. Let’s collaborate to make your vision a reality!