Hire the Best Zendesk Specialists
in Germany

I work exclusively with remote teams that need dependable, well-structured customer support in English, German, and Spanish. My focus is on clear communication, customer care, and day-to-day support operations—not on heavy technical implementation. I’m most effective in roles where reliability, follow-through, and good judgment matter more than complex systems. I support businesses with: ✅ Customer support via email, chat, and phone ✅ Order tracking, returns, and customer follow-up ✅ Product updates and light content or translations (DE / ES / EN) ✅ Coordinating tasks, information, and internal processes ✅ Working confidently with common support tools and dashboards I integrate quickly into existing workflows, communicate clearly with customers, and help reduce the support load, allowing teams to focus on their core business. I value consistency, documentation, and respectful collaboration. I’m best suited for ongoing remote support roles with a clear scope and realistic expectations. One-off tasks, on-site work, or highly technical development roles are not a fit. Note for German clients: Gewerbeschein vorhanden (registered freelancer in Germany).

With over 10 years in customer service and team leadership, I help e-commerce and SaaS companies deliver support that is fast, empathetic, and scalable. I lead and train remote teams of German, Italian, Spanish and English speaking agents, supporting brands across the DACH region, US, and EU. I combine hands-on support management with strategic optimization to improve response times, boost CSAT, and reduce operational costs. What I offer • Full service German and English customer support in email, live chat, social media, and phone • Zendesk, Gorgias, Intercom, Freshdesk setup and optimization • Shopify and e-commerce integration for smooth order management • AI chatbot flows with clear human escalation paths • Knowledge base creation, macros, and automation rules • Customer service audits, QA, and KPI tracking • Remote team hiring, training, and performance coaching Whether you need someone to manage your daily support operations or design a complete customer service strategy, I will help you find the balance between AI efficiency and human connection so your customers feel valued and your team works smarter. Let us make your customer experience unforgettable for the right reasons.

I am Bachelor of Science in molecular biotechnology and I am working in customer support since 2015. After completing my Cambridge Certificate in Advanced English 2011 I refreshed my C2 language level in 2014 completing the Unicert III. As a native German I am active as a German - English and English - German translator as well as a German language instructor.

I am a German-speaking Technical & Customer Support professional with a strong background in troubleshooting and hands-on problem-solving. Through my technical work experience, I have developed the ability to analyze issues systematically, understand technical processes, and support customers clearly and reliably. I am currently expanding my skills in remote support environments, including ticketing systems (such as Zendesk and Freshdesk) and SaaS-based customer service workflows, with the goal of offering modern online and software support. I am open to entry-level SaaS support roles and beginner-friendly Zendesk/Freshdesk projects to build practical experience and continue learning. I completed a vocational training in mechatronics and worked for several years as a technical service technician, where I handled diagnostics, repairs, and direct customer communication. This taught me to stay calm under pressure, explain issues clearly, and work systematically toward solutions. My strengths include: • technical and customer support (email & chat) • troubleshooting and structured problem-solving • clear and empathetic communication • documentation and support of internal processes I am a native German speaker and also fluent in Turkish and English, which allows me to support multilingual customers professionally. I am looking for long-term remote opportunities where technical understanding, reliability, and willingness to learn are valued.

I have over 5 years of experience in Technical Support with strong technical background in Troubleshooting, Debugging, Root Cause Analysis and Customer Experience. I can provide email, ticketing, and phone support. I have provided support to Microsoft Partners and customer in the North American region for over three years, reducing customer resolution time by 60%, and increasing customer satisfaction by 100%. I have developed excellent skills in Remote diagnosis, Customer Experience, Root Cause Analysis, Ticketing & priority, Effective Communication, and On-call support. When I started I didnt have more skills that I could charge more, so I worked at the agency for $10/hr, and I learnt so much and grew too, I bought courses, I improved my skills and now I charge more because I understand something that other people do not. The experience I have, will definitely help me build my clients' strong asset. If you need a reliable, hard-working and motivated and I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high quality, fast and accurate services Tools used: 1. Zendesk 2. Shopify 3. Aliexpress 4. Telegram 5. Jira 6. Talkdesk 7. Google sheets 8. Intercom 9. Zoho CRM 10. Hunter.io 11. Microsoft Office suite (Excel, Word, Outlook, Powerpoint) 12. Skype 13. Servicedesk 14.Office 365