Hire the best Zendesk Specialists in Germany

Check out Zendesk Specialists in Germany with the skills you need for your next job.

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$35 hourly
Katja H.
- 5.0/5
- (28 jobs)
I am Bachelor of Science in molecular biotechnology and I am working in customer support since 2015. After completing my Cambridge Certificate in Advanced English 2011 I refreshed my C2 language level in 2014 completing the Unicert III. As a native German I am active as a German - English and English - German translator as well as a German language instructor.

Zendesk
eBay Listing
Customer Service
Amazon Webstore
Customer Support
Bootstrap
German to English Translation
Mailchimp
Online Chat Support
WordPress
$15 hourly
Ioannis M.
- 5.0/5
- (2 jobs)
Hello, I’m Jannis, a German native speaker with over 5 years of experience in customer service and administrative roles. Here’s what I specialize in: Providing customer support via email, chat, and phone Effectively managing back-office operations Conducting research and handling regular daily tasks Light Sales Tasks including Consulting I’m highly proficient in Shopify & Zendesk and adapt quickly to any new software systems. My main goal is to establish long-term, mutually beneficial collaborations over years.

Zendesk
Shopify
Sales
Customer Support
Virtual Assistance
German
Phone Support
Technical Support
Customer Service
$38 hourly
Nadine C.
- 5.0/5
- (3 jobs)
With a BA in multicultural communication with focus on translation in English and Spanish, I gained 6 years experience in customer service. As a customer service team lead, I managed two teams of agents successfully, working across time zones and making sure customer satisfaction is met and constantly improved. Throughout the years I was responsible for 2nd level support, claim and refund management as well as everything involving the team - onboarding, implementation of workflows, weekly check-ins, feedback meetings, offering resources and training. I helped the company with time management in the customer service department by optimizing workflows and software/tools. Currently, I work as a freelance online business manager, serving several clients in the German-speaking market. My tasks include overseeing teams of freelancers and keeping on top of their schedules, meetings, appointments and checking in to make sure projects stay on track. I also manage websites, marketing tools such as newsletter and social media, editing podcasts, updating and maintaining CRMs, outreach to new potential clients, and onboarding of new freelancers and clients. I have extensive knowledge in HubSpot and hold several HubSpot certifications. Furthermore, several years of hospitality jobs have helped me understand and communicate with customers even better. Being patient, open-minded, helpful, and empathetic are my biggest strengths. As a German native speaker and someone who has lived in English-speaking countries for over three years, I am fluent in both languages and have excellent cultural competence.

Zendesk
Accounting Basics
Slack
Google Workspace Administration
Virtual Assistance
Business Operations
German to English Translation
Ticketing System
Microsoft Office
Shopify
Customer Service
Refund Processing
HubSpot
German
English
$35 hourly
Kilian W.
- 4.8/5
- (24 jobs)
Project Manager IT and Unified Communication expert Cloud Service licensed Fluent in german and english; basic spanish very good skills of Office Products

Zendesk
Employee Training
Project Management
Documentation
English to German Translation
German to English Translation
Communication Skills
Customer Service
VoIP Administration
Email Communication
Proofreading
$40 hourly
Resul H.
- 4.9/5
- (8 jobs)
Quality Over Quantity – Excellence in Every Detail - I'm here to help! With over 5 years of diverse experience, I specialize in account and marketing management, VAT expertise, digital marketing, and social media management. I bring fluency in German, English, and Bosnian/Serbian/Croatian, ensuring seamless communication and localization for your global projects. I’m equipped with the latest tools, a powerful PC setup, and high-speed internet, enabling me to consistently deliver top-tier results. I take pride in my work, and your satisfaction is my highest priority. Let’s collaborate to take your business to the next level with the quality and dedication you deserve. Ready to get started? I’m just a message away!

Zendesk
Value-Added Tax
Amazon
Sales
Data Entry
Proofreading
Product Knowledge
Customer Support
Customer Service
Account Management
Translation
Email Support
English
German
$99 hourly
Ahmed Z.
- 5.0/5
- (6 jobs)
Zendesk Support Enterprise Admin since 2017. I run an EU-based consultancy to help business build, manage and grow their support operation using Zendesk products. I have strong passion for process optimisation, automation and software development. So, I took the best out of my Engineering background and pivoted it to what I like to do. For general setup and optimisation jobs, I look at every nook and cranny of Zendesk and give you a detailed report that will make sense even if you have never dealt with Zendesk before. It will include action items and recommendations for best practices and high efficiency as well as clear visuals of your agents hierarchy, triggers flow and more. Once you have a clear vision for features you want to implement, I can provide demo and live implementation, technical documentation and impact assessment. My biggest project has scaled up the support operation for a globally renowned game developer with 6 figures of monthly active users to manage a multi-brand consumer-facing enterprise instance serving products by multiple subsidiaries and segregated contractors. By organizing a dedicated content-rich help center for each product with chatbot, combined monthly tickets were down to 3-4 figures and only a small team of single-digit agents and managers were needed to manage the operation. Using custom-tailored automated workflows, agents spent only 40% of their time solving tickets leaving plenty of time for growth, and product knowledge (luckily that meant playing their own video games). Services: • Full Zendesk audit with detailed report aimed at stakeholders from all backgrounds • Custom Dashboards and analytics with automated email delivery • Support or Suite recommendation to optimise cost/feature balance • Advanced configuration of Support with multiple channels, help centres, chatbots and workflow automations • User Management through custom rules, permissions, and SSO authentication • API integration with external services • GDPR workflow for DPOs • Private app development and custom user interfaces I can be an even better fit with strong knowledge and experience in SaaS, Gaming, Fintech and Blockchain.

Zendesk
API Integration
Sunshine Conversations
Web Development
System Configuration
HTML
Sunshine App Sunshine
Zendesk API
Ticketing System
English
$60 hourly
Phillipp T.
- 5.0/5
- (1 job)
Experienced customer success professional with strong leadership and data analysis skills, successful in improving efficiency, reducing complaints, and driving sales.

Zendesk
Python
Visual Basic
Microsoft Power BI
Data Transformation
Data Entry
Data Engineering
Management Skills
Salesforce
SaaS
Project Management
Salesforce CRM
Customer Service
Business Intelligence
Microsoft Excel
$50 hourly
Simone S.
- 5.0/5
- (1 job)
14 years of work experience in Technical Support, Customer Care and Content Moderation in remote, distributed and in office settings. Of these, 5 Years spent in SaaS , 4 in E-Commerce, 3 in Social Media and 1 in logistics. 10 years of management experience in the realm of Support, CX and Operations. Expert project manager specialized in process creation and optimization, automations and AI, knowledge base management, security, data insights. 14 years working with Zendesk, 8 years as Zendesk admin.

Zendesk
Recruiting
Hiring Strategy
Training
Leadership Skills
Prompt Engineering
ChatGPT
Data Visualization
Process Optimization
Troubleshooting
Technical Support
Technical Project Management
Customer Service
$160 hourly
Cedric F. J.
- 4.9/5
- (20 jobs)
I am a half German, half Australian Full-Stack developer, author of "Mastering Zendesk" (published 2017) and Zendesk Expert. ★ What I do - Zendesk setup and administration. (Business Rules, Integrations, etc.) - Zendesk Help Center / Guide development. - Planning and developing new web apps, especially Zendesk Apps. - Fronted- and backend-development. - API development ★ My Clients Include - Runtastic (Adidas Group) - Native Instruments - Weber-Stephen Products - LOVOO - Lanes & Planes - Firstbird - Blue Saffron ★ Skills Zendesk Administration, Zendesk API, Zendesk App Development, HTML 5, CSS, PHP, JavaScript, jQuery, C++, C#, API Development, etc.

Zendesk
Google Cloud Platform
Microsoft Azure
AI Development
AI Consulting
Back-End Development
Front-End Development
Zendesk API
Custom App
AWS Lambda
Full-Stack Development
CSS
HTML5
JavaScript
Node.js
$110 hourly
Jonna T.
- 0.0/5
- (2 jobs)
Hello there! With over 20 years of experience in the customer service industry, including a decade in leading customer support teams, I bring a wealth of knowledge and expertise to help companies streamline their customer support processes. As a customer support consultant, my goal is to identify any bottlenecks or inefficiencies in your current workflow and provide solutions that bring clarity and structure to your operations. Passionate about offering high-quality support, I understand the crucial role it plays in client retention. I believe that excellent customer service should be the cornerstone of any successful business. By optimizing your support systems, I aim to enhance the overall customer experience, ensuring that every interaction is smooth, efficient, and leaves a lasting positive impression. I strive to make things easy for both your customers and your support employees. By analyzing your existing processes, I can identify areas where improvements can be made to minimize customer effort and maximize employee productivity. Whether it's implementing new technologies, refining communication channels, or providing targeted training, I will work closely with your team to implement practical solutions tailored to your specific needs.

Zendesk
Time Management
GPT-3
Trello
Canva
Atlassian Confluence
Wix
Office 365
Ticketing System
Customer Satisfaction
Proofreading
Customer Service
Help Scout
Finnish
$20 hourly
Fjona K.
- 4.5/5
- (30 jobs)
I have over 5 years of experience as a customer service representative, offering * Technical Support * Chat & Email Support * Inbound Calls I handled complex technical issues and provided customer support, Proficiencies in software applications: Zendesk I Atlassian JIRA I Slack I Google Suite I Salesforce I Stripe I Shopify I Retool I Zoom I Hubspot I Twitter I Facebook I Instagram I WhatsApp I have served as a subject matter expert and a team leader. - Answering agents' questions, coordinating team meetings and activities, and providing coaching to agents. - I provide guidance and direction on how to handle a request and the best way to proceed with solving everyday issues.

Zendesk
Project Management
Customer Support
Customer Service
Recruiting
Email Support
Online Chat Support
Phone Support
German
Portuguese
Italian
English
$100 hourly
Belem A.
- 0.0/5
- (0 jobs)
PROFILE INFO I'm passionate about terminology, globalization and localization engineering. I'm energetic and eager to learn new things and I'm committed to learning and self-development so that I can consistently achieve better results. I'm currently studying to acquire the ECQA Advanced Terminology Manager Certification by TermnNet by revamping the Terminology policy at my current company and can't wait to start my next development challenge., Certified in Localization and project management PROFESSIONAL MEMBERSHIPS TermBank Network partner Women in Localization Terminology without borders

Zendesk
Content Strategy
Notion
Agile Project Management
Jira
Marketing
Project Management Professional
Smartling
Localization Testing
Marketing Presentation
Localization
Translation & Localization Software
Software Localization
Web App Localization
Marketing Localization
$14 hourly
Malik Muhammad Usman S.
- 5.0/5
- (1 job)
I am a highly motivated professional with extensive experience in customer service, dispatching, operations associate, and finance roles. I hold a Master's degree in Business Management and Banking and Finance, providing me with a strong foundation in financial analysis, budgeting, and accounting. I possess excellent communication, problem-solving, organizational, and time management skills, and I am proficient in various software and systems. My proven ability to exceed targets, streamline operations, and improve customer satisfaction ratings makes me an asset to any team.

Zendesk
Customer Care
Slack
Photography
Video Editing
Data Analysis
Analytical Presentation
Information Analysis
Amazon Webstore
Technical Project Management
Technical Support
Amazon FBA
Phone Communication
Customer Service
Tech & IT
$20 hourly
Omar S.
- 5.0/5
- (2 jobs)
EXPERIENCE Sales Development Representative - Foodamigos Verantwortlich für die Steigerung der Kundenakquise und Umsatzgenerierung durch gezielte Ansprache potenzieller Kunden und die Entwicklung maßgeschneiderter Verkaufsstrategien. Effiziente Identifizierung und Qualifizierung von Leads sowie enge Zusammenarbeit mit dem Vertriebsteam zur Maximierung des Verkaufspotenzials. Patient Sales Expert - Cara Care Verantwortlich für die Steigerung der Patientenakquise und Umsatzsteigerung durch proaktive Kundenansprache und maßgeschneiderte Verkaufsstrategien. Sales Manager - Somapharm AG leitete erfolgreiche Kaltakquise-Bemühungen zur Erweiterung des Aktionärskreises. Gleichzeitig begleitete ich potenzielle Investoren engagiert durch den gesamten Verkaufsprozess bis zur Vertragsunterzeichnung. Vertriebsberater D2D - Vodafone Kabel Deutschland Im D2D lag mein Fokus auf der aktiven Kundenansprache. Durch überzeugende Kommunikation und klare Darstellung der Vorteile unserer Dienstleistungen konnte ich das Interesse potenzieller Kunden wecken und erfolgreiche Vertragsabschlüsse erzielen.

Zendesk
Booking Management System
Appointment Setting
Online Chat Support
Email Support
HubSpot
Salesforce
English
Sales
Outbound Sales
German
$60 hourly
David B.
- 0.0/5
- (0 jobs)
I’m a consultant focused on CRM systems, marketing automation, and data-driven workflows. I work with tools like Salesforce, HubSpot, and Zapier to build structured processes, automate tasks, and improve lead management. • CRM, automation, and email marketing • Lead nurturing, workflow design, reporting • Background in finance, data analysis & sales operations

Zendesk
Lead Nurturing
Lead Generation
Automation
DocuSign
Asana
Email Marketing
Customer.io
Braze
Zapier
Marketing Automation
Pipedrive
HubSpot
Salesforce
CRM Software
$40 hourly
Mariana B.
- 0.0/5
- (0 jobs)
Profile I'm a proactive and adaptable professional with a strong background in logistics coordination, customer support, and process improvement. Over the past few years, I've built hands-on experience managing delivery schedules, solving customer queries, and keeping operations running smoothly - whether it meant adjusting last-minute plans, tracking documentation, or liaising between teams across departments and countries. I take pride in being organized, resourceful, and always ready to jump in when challenges arise - whether it's handling system issues via Jira, analyzing data to spot recurring problems, or helping customers get the support they need. My experience has taught me the importance of communication, attention to detail, and staying calm under pressure. I'm confident using tools like Excel, Zendesk, Jira, MySQL, XML, and CRM systems, and I enjoy digging into data to find ways to improve how things work. Recently I started a SEO course and I am really excited about it. I am looking for ways to improve my knowledge, but until now I am really confident that my skills will improve day by day as I complete de tasks.

Zendesk
SEO Keyword Research
Microsoft Excel
Jira
Digital Marketing Strategy
Digital Marketing Materials
Digital Marketing
$108 hourly
Steffen S.
- 0.0/5
- (0 jobs)
Hi, I'm Steffen 👋 I build scalable (AI) automations, lead systems & ops setups for fast-moving startups and service businesses. 📈 +250% outreach volume & +27% email-to-call conversion via automated B2B lead systems 🤖 36% reduction in customer support tickets using AI chatbot at ServiceHero 🔄 Full customer journey built for a health platform – from lead form to course booking Curious to see what we can optimize in your business? Scroll down for more or let’s talk directly. /// Longer, Sit-Down Version: Pleasure to meet you – I'm Steffen! Most people describe me as a solution-oriented generalist who brings structure to chaos and energy to every project. I thrive at the intersection of operations, automation, and strategy — and I genuinely enjoy being a sparring partner for founders and teams. Over the past few years, I’ve had the privilege of working with early-stage companies and growing ventures across health, SaaS, and online services. Whether in-house or as a freelancer, I’ve been hands-on in building: Full CRM pipelines & lead gen workflows (e.g., Pipedrive, HubSpot, Make) AI-driven support solutions to reduce ticket volume Internal tooling & dashboards that teams actually use Fully automated onboarding and email funnels Smooth project ops setups using Asana, Slack, Google Workspace, and Monday.com I don’t just come in, plug tools together, and leave. I focus on building systems that create outcomes – better client journeys, more efficient teams, and ultimately: higher revenue. What makes working with me different? I don’t just implement – I listen, ask good questions, and co-create solutions that are right-sized for your business. I’m not here to sell you a tech stack you don’t need. I’m here to understand, ship, iterate, and improve. If you’re looking for someone to take ownership of your workflows, build clean systems, and bring proactive ideas to the table, I’d love to collaborate. Looking forward to hearing what you’re working on! Cheers, Steffen P.S. — If your business doesn’t fit the examples above, don’t worry. I’m endlessly curious and love diving into new models and challenges. Let’s explore what’s possible.

Zendesk
Google Workspace
Google APIs
Make.com
n8n
Zapier
Freshworks CRM
Slack
CRM Software
Customer Relationship Management
Database Management
Database
$20 hourly
Zemila M.
- 4.8/5
- (23 jobs)
A multi-skilled, reliable, and talented Customer Service Agent with German, English, and Croatian language skills. A quick learner who can absorb new ideas and can communicate clearly and effectively with people from all social and professional backgrounds. Well mannered and fully aware of diversity and multicultural issues. Flexible in the ability to adapt to challenges when they arise and at the same time remaining aware of professional roles and boundaries. Would like to work as a Customer Service Agent for a successful and ambitious company that offers great opportunities for career development and progression.

Zendesk
Inbound Marketing
Customer Service
Braintree
Technical Support
Stripe
Customer Support
Atlassian Confluence
Microsoft Teams
Troubleshooting
Intercom
Online Chat Support
Email Support
$30 hourly
Emma L.
- 5.0/5
- (8 jobs)
Well-organized, creative problem solver with 15 years of experience in customer service and being a small business owner. I love and thrive working in an international setting with diverse cultures and nationalities. I have a keen interest in service design and providing excellent service. Key skills leading to success: being a good listener, curious, analytical, flexible, and able to find creative solutions to all kinds of problems. Hard-working, always striving for perfection and the best results possible. My motto in life is that you never stop learning. I look forward to working with you.

Zendesk
Shopify
Gorgias
Team Management
Helpshift
Quality Assurance
Scheduling
Project Planning
Translation
Time Management
Project Management
Customer Support
Cross Functional Team Leadership
Management Skills
$30 hourly
Niklas G.
- 5.0/5
- (30 jobs)
High skills in various fields (e.g., Virtual Assistance, Customer Support, E-commerce Assistance, Data Mining, Translations, and more) With me, you will get the following skills: - a good workflow; - a good communication before, after, and during the projects; - a satisfying on-time result; - a win-win situation for both parties; - fast learning and improving my skills in long-term projects. More about me: I am a 36-year-old mechatronics technician by trade, born and raised near the city of Cologne in Germany. Approximately four years ago, I started my career as a customer support representative. At first, I worked full-time for several Chinese warehouses, handling order modifications, cancellations, shipment tracking, refunds, app support, and product information inquiries. The platform we used was their own created ordering system (ONS) and live chat system (xchat), as well as their own created ticket system (TKS). We used Skype for internal communication. Due to financial reasons, I stopped working for the Chinese companies and found a new project at Lime, a US micro-mobility provider. Here I canceled orders, issued refunds, offering app support, authority inquiries, escalated high-level claims, legal and cooperation inquiries. We used Zendesk for email tickets and inbound calls combined with JIRA and Slack for internal communication. Due to the Covid19 pandemic, Lime stopped its service, and unfortunately, they could not keep me in this role. Immediately following that, I was able to start in two part time positions. The first was another role as Customer Support Representative for one of the biggest military and police clothing brands on the globe. Here I was responsible for all German and partially also the international inquiries (in English, other languages using translation tools) in Helpscout and Business Facebook, canceled, edited and tracked orders, managed returns and warranty claims and answered any product questions. I was working closely with the marketing department as well regarding the social media presents and newsletters. Additionally I edited and evolved the FAQs, wrote SOPs, helped with the troubleshooting on the mobile app and website, gave technical support and reported intellectual property abuses. We were using Asana, Slack, Agora, Klaviyo and Spreadsheets. I left this company in the beginning of this year for financial reasons. In the second and my current part time position, I am working as an E-commerce Assistant, setting up and managing several selling accounts (Amazon, eBay, CDiscount, REAL, Conrad, and more), arranging the inbound shipments, managing the fulfillment of orders, creating and modifying listings, troubleshooting, writing SOPs and also supervising our customer support agent. We are using ChannelAdvisor, Plentymarkets, Zenfulfillment, Frisbo, MS Teams, Spreadsheets and Box. Furthermore I constantly working in side projects to expand my skillsets as Virtual Assistant, Translator/ Proofreader (English/German), Data Miner, and also as Content Writer. Since my background is in mechatronic systems and automation industries, my technical understanding is very advanced. Studying Systems Engineering for 2 years in the University Rhein-Waal (in English) developed my technological skills even more. In Spain, I worked two years in sales, marketing, and promotion for an event company representing the best nightclubs globally, e.g., Amnesia, Pacha, Privilege, and former Space. I am proud to say I was one of the best salespersons on my team at this time. For a total four years, I have been living partially in Australia and New Zealand. Through my travels, I worked several jobs in engineering, customer support and finally started as a freelancer, which gave me new opportunities to work remotely. In Australia, I completed the English IELTS Test with an overall grade of 7.5 / Level C1. When I was 20 to 24 years old, I learned the basics of HTML and PHP programming and installed a webpage on a rented Linux root server for my online gaming club. I administrated the homepage, the forum and wrote news articles daily. Besides installing the game servers, voice servers, and other programs on the root server, I also learned how to use Photoshop and produced all graphics for the website..

Zendesk
English to German Translation
Microsoft Office
Technical Support
Spreadsheet Software
German to English Translation
Slack
Customer Service
Customer Support Plugin
Consumer Goods
Troubleshooting
Data Entry
$20 hourly
Jane O.
- 5.0/5
- (0 jobs)
I have over 5 years of experience in Technical Support with strong technical background in Troubleshooting, Debugging, Root Cause Analysis and Customer Experience. I can provide email, ticketing, and phone support. I have provided support to Microsoft Partners and customer in the North American region for over three years, reducing customer resolution time by 60%, and increasing customer satisfaction by 100%. I have developed excellent skills in Remote diagnosis, Customer Experience, Root Cause Analysis, Ticketing & priority, Effective Communication, and On-call support. When I started I didnt have more skills that I could charge more, so I worked at the agency for $10/hr, and I learnt so much and grew too, I bought courses, I improved my skills and now I charge more because I understand something that other people do not. The experience I have, will definitely help me build my clients' strong asset. If you need a reliable, hard-working and motivated and I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high quality, fast and accurate services Tools used: 1. Zendesk 2. Shopify 3. Aliexpress 4. Telegram 5. Jira 6. Talkdesk 7. Google sheets 8. Intercom 9. Zoho CRM 10. Hunter.io 11. Microsoft Office suite (Excel, Word, Outlook, Powerpoint) 12. Skype 13. Servicedesk 14.Office 365

Zendesk
Customer Service
Microsoft SharePoint
Shopify
Troubleshooting
Microsoft Dynamics ERP
Microsoft Azure
Technical Support
Ticketing System
Office 365
Order Processing
Email Support
Online Chat Support
Jira
$50 hourly
Tushar S.
- 0.0/5
- (0 jobs)
If you are looking for a expert Oracle DBA and customer support then my service are available for you. Strong 12 years experience in Oracle 19C/12C/11g database, MySQL, PostgreSQL, Linux, CentOS, Cloud, project management and business operation management Operating systems: All flavors of Unix with specialization of Linux (CentOS, Red-Hat, Solaris & Ubuntu), IBM AIX and Windows. Strong 11 years of experience in handling project management and database administration by setting the governing strategy for the direction and conduct of Program management. Understanding of business goals, ability to identify and track dependencies, maturity, high judgement, negotiation skills, ability to influence, analytical talent, and leadership skills. Working inherently cross-functional and closely with product teams, engineering teams, operations & business users, external vendors and partners. Managing multiple projects end-to-end, ensuring high quality of service and delivery on time. Expertise in Oracle database, Siebel, HCM, Jira, CRM, SAP, AWS Migration Tool, Attunity Data migration tool, including implementation and maintenance. SKILLSET • Oracle 19c/12c/11g Admin • JIRA • RAC, Goldengate & ASM • Performance Tuning • DB upgrade, migration • RMAN & datapump • Project Management • IT Operations • Client Interactions • Forecasting • Databases, OS & Applications • Time Management • Siebel, Zendesk, Confluence EDUCATION & CERTIFICATION • A Bachelor of Engineering degree from College of Technology and Engineering, Udaipur. • ITILv3 Foundation certified. • Oracle 12c Certified Professional. • Oracle 12c Certified Associate. • Oracle 12c Goldengate Certified Engineer. • Trained on core values of Project Management Professional (PMP). • Trained on AGILE methodologies.

Zendesk
Project Management
Database Management
Customer Support
Oracle Siebel
Linux
Oracle Exadata
Oracle Performance Tuning
Oracle GoldenGate
Oracle Data Guard
Oracle RAC
Oracle Database
$125 hourly
Finn D.
- 0.0/5
- (1 job)
Ich bin Finn, Zendesk-Experte und Data Analyst aus Hamburg. Mit meiner Expertise unterstütze ich Dich dabei, Zendesk schnell, effizient, strukturiert und nach Best Practices einzurichten. Ich optimiere die CS Prozesse und Workflows Deines Unternehmens, sodass Du von Anfang an skalierbare Strukturen hast. Gemeinsam legen wir den Grundstein, der mit dem Wachstum Deines Unternehmens Schritt hält und Deinen Kundenservice auf das nächste Level hebt. Personalisierte Einrichtung des gesamten Zendesk Portfolios: Zendesk Support / Chat / Talk / Guide / Gather / Explore ★ Setup & Branding - Makros / Textbausteine / E-Mail Vorlagen - Ansichten - Kontaktformulare - Bedingte/Dynamische Felder - Gruppen, Rollen, Organisationen & Marken - Drittanbieter Apps - Integration mit anderen Plattformen - Web Widget - SLAs - CSAT / Kundenzufriedenheit ★ Auslöser und Automatisierungen - Autolösen/schließen von Tickets - Automatische Zuweisung - Agent-Benachrichtigungen - Kundenerinnerungen ★ Wissensdatenbank & Help Center - Mehrsprachiges Help Center - Community Forum - Kontaktformular ★ Reporting - Individuelle (Live) Dashboards - Automatisierte Reportings - Kontinuierliche Support-Optimierung durch datengetriebene Insights ★ Umleitung von Anfragen durch Self-Service und Automatisierung ★ Omnichannel-Unterstützung ★ One Platform Support (Integration von Trustpilot, Trusted Shops, Social Media usw.) ★ Data-driven Insights durch (Live-)Dashboards und Reportings ★ Steigerung der Qualität des Kundensupports ★ Senkung der Mitarbeiterkosten durch Automatisierungen

Zendesk
Customer Experience
Customer Service Chatbot
Customer Service
Business Analysis
Customer Service Training
Data Analytics
Customer Service Analytics
$30 hourly
Christopher E.
- 0.0/5
- (0 jobs)
I am a dedicated worker in customer service, always striving to provide the best service to my clients. I enjoy using my programming skills to develop new and innovative apps in my free time. I am also proud to have a state-certified degree in engineering, which has allowed me to create a strong foundation in the field. Overall, I am a determined and knowledgeable individual with a passion for technology and helping others.

Zendesk
Marketing
Customer Experience
Business
Microsoft Office
Customer Service
$5 hourly
Mayara S.
- 5.0/5
- (0 jobs)
Hello there , I am Mayara, I am a multilingual Customer Service, I bring a wealth of global experience and a commitment to operational excellence. Fluent in Portuguese, English, and Spanish, I navigate diverse cultures effortlessly, fostering strong team collaboration. I am responsable and commited my ultimate goal is to exceed your expectations and ensure your complete satisfaction with the final deliverables. I am dedicated to going above and beyond to achieve this, and I'm not satisfied until you are thrilled with the results. Thank you for considering my profile, and I look forward to the possibility of collaborating with you.

Zendesk
Virtual Assistance
Translation
Social Media Content
Customer Satisfaction
Customer Support
Online Chat Support
Customer Service
$22 hourly
Alexander R.
- 0.0/5
- (0 jobs)
Helping out with desk duties and marketing for small companies getting into a field. Improve range of clients, creating international relations, list your services or create a new online store, I can help. Knows basic HTML, CSS3, Wordpress.

Zendesk
Google Sheets Automation
Freshdesk
Canva
Workspace
Notion
Web Script
Metadata
WordPress
OpenBravo PoS
Autodesk
SunGard
Workday Adaptive Planning
$15 hourly
Ayobami A.
- 0.0/5
- (0 jobs)
Partner Success | Account Management | Product Summary Client Service & Key Account Manager offering over 4 years of experience in client & partner onboarding and support, account management and event, vendor and team management. Extensive skills in influencing stakeholders across Fintech/Payment/Tech, Pharma and FMCG industries (B2B/B2C). Now open to B2B/B2C roles. Core Competencies Negotiation & Stakeholder Management Tools & Workflow: Teams, Slack, Meet, Freshdesk Event & Vendor Management (Freshworks), Google Suite, Microsoft Suite, Asana, Trello, Sales & Sales Support Notion Project Management Organizations: startups, mid-market & large corps/enterprise

Zendesk
FAQs Compilation
Active Listening
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