Hire the Best Zendesk Specialists
in Germany

I am a German-speaking Technical & Customer Support professional with a strong background in troubleshooting and hands-on problem-solving. Through my technical work experience, I have developed the ability to analyze issues systematically, understand technical processes, and support customers clearly and reliably. I am currently expanding my skills in remote support environments, including ticketing systems (such as Zendesk and Freshdesk) and SaaS-based customer service workflows, with the goal of offering modern online and software support. I am open to entry-level SaaS support roles and beginner-friendly Zendesk/Freshdesk projects to build practical experience and continue learning. I completed a vocational training in mechatronics and worked for several years as a technical service technician, where I handled diagnostics, repairs, and direct customer communication. This taught me to stay calm under pressure, explain issues clearly, and work systematically toward solutions. My strengths include: • technical and customer support (email & chat) • troubleshooting and structured problem-solving • clear and empathetic communication • documentation and support of internal processes I am a native German speaker and also fluent in Turkish and English, which allows me to support multilingual customers professionally. I am looking for long-term remote opportunities where technical understanding, reliability, and willingness to learn are valued.

Hi, I’m Douglas—a Customer Support and Operations Specialist with experience in Zendesk, logistics coordination, and remote customer service. I help businesses deliver excellent customer experiences by providing fast, professional, and reliable support. What I can help with: * Customer support (Email, Chat & Zendesk) * Ticket management & issue resolution * API-related customer support * Virtual assistance & administrative tasks * Logistics & order coordination * Data entry & process improvement Why work with me? * Excellent communication and problem-solving skills * Detail-oriented and highly organized * Fluent English, German (B2), and Swahili * Committed to delivering quality work on time I’m ready to support your business and help your customers have the best possible experience. Let’s connect!

I am Bachelor of Science in molecular biotechnology and I am working in customer support since 2015. After completing my Cambridge Certificate in Advanced English 2011 I refreshed my C2 language level in 2014 completing the Unicert III. As a native German I am active as a German - English and English - German translator as well as a German language instructor.