Hire the Best Virtual Assistants
in Germany

Hey there, I’m Laura — a results-driven Virtual Assistant and HR/Recruiting Specialist with 7+ years of experience in administration, full-cycle recruitment, data management, and client support. With a Business Administration background and a proven record of delivering fast, precise, and reliable work, I help businesses stay organized, efficient, and ahead of schedule. Native German, fluent English, and highly skilled in MS Office & SAP. If you need a proactive, dependable professional who gets things done — I’m ready to support your team. What I bring to your project: ✔ Full-cycle recruitment & targeted candidate sourcing ✔ Administrative support & virtual assistance ✔ Data entry, CRM upkeep, MS Office, SAP ✔ Clear, professional communication (German native, English fluent) ✔ Experience across HR, sales, customer service & events ✔ High accuracy, strong ownership, and quick turnaround

I can do multiple different jobs such as Book editing, proofreading, researching as well as managing. I am also a part time tutor. Further, I have been majoring in web development and therefore, pretty good at developing websites too.

I’m an experienced Customer Support Specialist with a proven track record of delivering fast, friendly, and effective assistance across multiple communication channels. I specialize in resolving complex inquiries, maintaining customer satisfaction, and creating smooth, professional support experiences that strengthen brand trust. With a strong background in both call center and retail environments, I’ve developed excellent problem-solving, time management, and communication skills. I’m skilled at handling pressure, managing multiple conversations at once, and ensuring every customer feels heard and valued. 🔹Core Skills & Expertise ✅ Customer Support & Live Chat Assistance ✅ Problem-Solving & Complaint Resolution ✅ Team Coordination & Client Communication ✅ Process Optimization & Workflow Efficiency ⚒ Tools & Platforms I Use ✅ Google Workspace (Gmail, Drive, Docs, Sheets, Slides) ✅ Slack, Zoom, Trello, Notion ✅ CRM & Helpdesk Systems (Zendesk, Gorgias, Intercom) 🌟 Why Clients Choose Me I thrive in self-directed remote environments, take initiative, and always look for ways to add value. I approach every task with empathy, precision, and professionalism-ensuring both your customers and your business are in great hands. If you’re looking for a dedicated, reliable, and organized support professional to help streamline your operations and elevate your customer experience, let’s connect!

I bring ideas to the table and execute them without hand-holding. I’m someone who can think critically, stay organized under pressure, communicate effectively and professionally, keep projects moving, and help hold the operational side of the business. I work independently without needing constant direction I can complete tasks without supervision I performs well without close oversight I take initiative before being told I find solutions without needing help What I Will Do - Help manage scheduling, reminders, follow-ups, and calendar coordination - Draft, organize, and respond to routine emails and messages - Keep Google Docs, Sheets, Drive folders, notes, checklists, and SOPs organized - Turn messy notes or conversations into clear action items, summaries, and next steps - Support light data entry, research, vendor/customer follow-up, and basic reporting - Use ChatGPT or similar AI tools to summarize information, draft messages, and improve workflows - Help keep projects and tasks organized in tools such as ClickUp, Asana, Notion, Airtable, or similar systems Skills that I have - Strong written English and clear communication - Organized, dependable, and comfortable following up without being micromanaged - Good judgment with sensitive business information - Comfortable asking clarifying questions and documenting repeatable processes - Able to work independently, catch details, and keep tasks moving - Prior VA, executive assistant, operations assistant, admin, or customer support experience I support growing business with handling emails, client follow-ups, and daily operational tasks. I’m proactive, flexible, organised, responsive, and reliable. I will consistently go above and beyond to complete all tasks to the highest standard. I am committed to driving growth for your team and am willing to invest significant time, tailor my strategies specifically to your business needs. I am not satisfied with mediocrity; I am driven to achieve outstanding results through continuous refinement and improvement. Availability I am available 30–40 hours per week, with reliable overlap with your working hours. I can consistently work 9:00 AM – 3:00 PM California time Airtable, ClickUp, Trello, Asana, Monday, Notion, HoneyBook, Make, Zapier, n8n, Pabbly, GoHighLevel (GHL), HubSpot, Salesforce, Gmail, Slack, Outlook, Google Calendar, Calendly, Motion, Google Workspace, Google Drive, Dropbox, DocuSign, QuickBooks, Xero, Stripe, Meta Business Suite, Buffer, Hootsuite, Loom, Zoom, OpenAI

Hi, I am a reliable and adaptable Virtual Assistant. I can help with data entry, web research, admin tasks, image review, and simple online work. I am detail-oriented, fast, and open to different types of tasks. I always make sure work is delivered accurately and on time. I am ready to start immediately and support your project needs.

I am an experienced professional with a strong background in Banking, FinTech, and Digital Operations, offering high-level administrative and customer support. While I am new to Upwork, I bring over 10 years of corporate and entrepreneurial experience to the table. I specialize in helping businesses structure their back-office, manage customer inquiries (Phone, Chat, Email), and handle administrative tasks with precision. Why work with me? - Professional Background: Trained Bank Clerk ("Bankkauffrau") and Bachelor of Arts in Business Administration. I work with the precision of a banker. - Customer Support Pro: Former Team Lead in Customer Care. I know how to handle tickets, de-escalate conflicts, and keep customers happy. - Remote Native: I have been working fully remote for 6 years. I have a professional office setup (Fiber optics) and require zero hand-holding. - Operations & Admin: As a Co-Founder of a digital platform, I know how to manage projects, create offers, and keep the backend running smoothly. My Skills: - Customer Support (Inbound/Outbound) - Backoffice & Administration - Data Entry & Maintenance - Invoicing & Offer Preparation - Native German / Business Fluent English I am looking for long-term collaborations where I can bring order, reliability, and professional communication to your team.