Hire the Best Technical Support Specialists
in Germany

I help businesses save time and reduce costs – whether that's through high-converting websites, automated workflows, or delivering excellent customer support myself. With 3+ years in technical support at Mailingwork (a German SaaS company for email marketing), I've seen firsthand where businesses lose time: repetitive support tickets, disconnected tools, and manual processes that should run themselves. That's why I don't just build websites – I build systems that actually work. And when businesses need a reliable human on the front line, I bring the same mindset to direct customer support. What I Offer: ✓ Modern, responsive website development (HTML, CSS, JavaScript, React) ✓ E-commerce solutions (Shopify, WooCommerce, Amazon & eBay marketplace optimization) ✓ AI-powered automation systems (automated ticket handling, smart response workflows) ✓ Workflow automation & API integrations (Zoho, Zapier, Webhooks, Node.js) ✓ Customer support – live chat, email support, helpdesk management ✓ Website maintenance and performance optimization My Background: - IHK Certified E-Commerce Specialist (Kaufmann im E-Commerce) - 3+ years in 1st & 2nd level customer support at a SaaS company - Built AI-powered customer support automation systems processing hundreds of tickets automatically - Developed webhook integrations with Zoho Desk and custom Node.js backends - Experience with Amazon & eBay marketplace management and conversion optimization - Strong focus on user experience – because I know what makes customers happy Whether you need a high-converting website, automated workflows, or a customer support specialist who actually understands your tech stack – I deliver solutions that work for your business. 📍 Based in Germany | Available in German & English | Fast response times Let's build something great together.

I have over 5 years of experience in Technical Support with strong technical background in Troubleshooting, Debugging, Root Cause Analysis and Customer Experience. I can provide email, ticketing, and phone support. I have provided support to Microsoft Partners and customer in the North American region for over three years, reducing customer resolution time by 60%, and increasing customer satisfaction by 100%. I have developed excellent skills in Remote diagnosis, Customer Experience, Root Cause Analysis, Ticketing & priority, Effective Communication, and On-call support. When I started I didnt have more skills that I could charge more, so I worked at the agency for $10/hr, and I learnt so much and grew too, I bought courses, I improved my skills and now I charge more because I understand something that other people do not. The experience I have, will definitely help me build my clients' strong asset. If you need a reliable, hard-working and motivated and I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high quality, fast and accurate services Tools used: 1. Zendesk 2. Shopify 3. Aliexpress 4. Telegram 5. Jira 6. Talkdesk 7. Google sheets 8. Intercom 9. Zoho CRM 10. Hunter.io 11. Microsoft Office suite (Excel, Word, Outlook, Powerpoint) 12. Skype 13. Servicedesk 14.Office 365

Hi! I’m a German-speaking Customer Service and Technical Support Specialist with a strong technical background and solid computer skills. I help companies provide reliable, friendly, and solution-oriented customer support via email, chat, or ticket systems. Thanks to my experience in industrial production (machine operation and production processes), I understand complex technical issues quickly and can explain them clearly to customers. My strengths: • Reliable, structured, and organized work style • Strong technical understanding and problem-solving skills • Friendly and professional communication (German & English) • Fast learner when it comes to new tools and systems • Experienced with tools like Zendesk, Freshdesk, Intercom, Microsoft Office, Google Workspace, Trello, Notion, and Slack I offer: • German-speaking Email & Chat Support • Technical Support (login, product, or software-related issues) • Back-office tasks (data entry, maintenance, documentation) I work calmly, patiently, and solution-oriented — always aiming to keep the customer satisfied and the process running smoothly. If you’re looking for a reliable German-speaking support specialist who thinks independently and works efficiently, I’d be happy to support your team. I look forward to working with you! Best regards, Sandro Schilling

I am a versatile professional with a strong background in WordPress design, product management, technical support, and digital marketing (Email & Sms campaign), I specialize in helping businesses create, manage, and optimize their online presence. My expertise spans across website development, customer support, and marketing automation, ensuring seamless experiences for my clients and their users. Social Media, Email & SMS Marketing Specialist: - Managed email and SMS marketing campaigns, ensuring effective communication and engagement with customers. - Created and scheduled engaging social media content to boost brand visibility and drive customer interactions. - Utilized analytics and customer insights to optimize campaign performance and improve conversion rates. - Developed automated email workflows for onboarding, promotions, and customer retention strategies. WordPress Designer - Designed and customized WordPress websites - Provided technical support and guidance to clients, ensuring they could navigate their websites with ease. - Troubleshoot site performance issues, resolved plugin conflicts, and optimized websites for speed and responsiveness. - Assisted clients in domain and hosting setups, including SSL configuration and DNS management. Product Manager - Led the planning, development, and optimization of digital products, ensuring smooth functionality and user experience. - Conducted market research to improve product features and align with customer needs. - Collaborated with cross-functional teams (developers, designers, and support) to enhance WordPress-related products. - Used customer feedback and data-driven insights to iterate and improve website features and usability. Technical Support Specialist - Provided empathetic, customer-centric technical support, assisting users with WordPress site setup, troubleshooting, and optimizations. - Resolved plugin, theme, and website performance issues, ensuring minimal downtime for users. - Assisted with domain migrations, hosting configurations, and security enhancements. - Created step-by-step guides, video tutorials, and knowledge base content to help users navigate WordPress tools independently. I’m dedicated, detail-oriented, and passionate about delivering seamless experiences. Let’s collaborate and bring your next project to life!

Hi, I’m Pascal Dengel, a dedicated Technical Support Specialist with experience in troubleshooting software and IT-related issues. I have a strong ability to analyze problems, provide efficient solutions, and guide users through technical challenges. 🔹 What I offer: ✅ Technical Support & Troubleshooting – Diagnosing and resolving software and hardware issues. ✅ Software Assistance – Helping users with setup, configuration, and problem-solving. ✅ System Optimization – Enhancing workflow efficiency and fixing performance issues. ✅ Consulting & Training – Guiding clients in using their software effectively. 🔹 Why work with me? ✔ Fast and reliable solutions ✔ Clear communication and user-friendly explanations ✔ Strong analytical and problem-solving skills I’m here to make technology work for you! Let’s solve your IT challenges together.

I help ecommerce brands build, redesign, and optimize Shopify stores that are fast, mobile-friendly, SEO-ready, and built to convert visitors into customers. With 7+ years of experience in Shopify development, ecommerce website design, custom theme work, SEO, and full-stack development, I can help you create a professional Shopify store that looks clean, works smoothly, and supports long-term business growth. Whether you need a new Shopify store, a full redesign, custom theme development, product page improvements, Shopify SEO, speed optimization, app setup, or ongoing store support, I can handle the technical work with clear communication and reliable delivery. SHOPIFY DEVELOPMENT & STORE SETUP ━━━━━━━━━━━━━━━━━━━━ 1.Shopify store setup from scratch 2.Shopify theme customization 3.Custom Shopify theme development with Liquid 4.Shopify OS 2.0 sections and templates 5.Homepage, product page, collection page, and landing page setup 6.Figma, Adobe XD, or PSD to Shopify 7.Mobile-responsive Shopify design 8.Shopify Plus customization and advanced store features 9.Shopify store redesign and layout improvements 10.Bug fixing, layout fixes, and technical troubleshooting SHOPIFY SEO, SPEED & CRO ━━━━━━━━━━━━━━━━━━━━ 1.Shopify SEO setup and on-page optimization 2.Product page SEO and collection page SEO 3.Technical SEO, meta titles, descriptions, and URL structure 4.Page speed optimization and performance improvement 5.Mobile UX improvements 6.Conversion-focused product pages 7.Upsells, cross-sells, popups, and lead capture setup 8.Customer journey improvements 9.Checkout, cart, and navigation optimization SHOPIFY APPS, INTEGRATIONS & MIGRATION ━━━━━━━━━━━━━━━━━━━━ 1.Shopify app installation and configuration 2.Payment gateway, shipping, tax, and checkout setup 3.Klaviyo email marketing setup, flows, and automation 4.WooCommerce to Shopify migration 5.Wix to Shopify migration 6.Product upload, collections, menus, and store settings 7.Custom features and third-party integrations 8.Ongoing Shopify maintenance and support WHY WORK WITH ME? ━━━━━━━━━━━━━━━━━━━━ A Shopify store should not only look good. It should be easy to manage, fast to load, simple for customers to use, and properly structured for SEO and conversions. I focus on clean design, clear navigation, responsive layouts, optimized product pages, speed, technical stability, and smooth backend usability. My goal is to help you build a Shopify store that supports your products, improves customer trust, and helps your business grow. I also have strong experience in Laravel, PHP, API integrations, and custom web development, which helps me solve more technical Shopify challenges when standard theme settings or apps are not enough. MY WORK PROCESS ━━━━━━━━━━━━━━━━━━━━ 1. Understand your business, products, and goals 2. Review your current store or project requirements 3. Plan the structure, pages, apps, and required features 4. Build or customize your Shopify theme 5. Optimize for mobile, speed, SEO, and user flow 6. Test everything before delivery 7. Provide support and guidance after completion If you are looking for a Shopify Expert, Shopify Developer, Shopify Website Designer, Shopify SEO Specialist, or ecommerce developer who can build, redesign, optimize, and maintain your store, I would be happy to help. Send me a message and let’s discuss your Shopify project.