I have 4+ years experience in the Customer Service industry with 3+ years of Guest Support experience. I have assisted hosts from the US, Canada, Bali, Malaysia and Australia. Managed a total of 1000+ listings.
I am knowledgeable with Guesty, Hospitable, Hostify, Fantastic Stay, IGMS, and Ownerrez. Additionally, my experience in hospitality allows me to be well versed in communication, including calls, chats, emails and messaging.
I've also worked at Airbnb as a Support Ambassador assisting guests and hosts making me knowledgeable with the Airbnb process.
Below are the OTA’s I’m knowledgeable with:
• Airbnb
• VRBO
• Furnished Finder
• Booking.com
• Expedia
• Qantas Hotels (Australia)
Below are the PMS I’m knowledgeable with:
• Guesty
• IGMS
• Hospitable
• Hostify
• Breezeway
• Fantastic Stay
• Ownerrez
Below are the CRM I’m knowledgeable with:
• Salesforce
• Zoho One
• Notion
I can start anytime. I have my own computer and laptop as back up, and a 200 mbps internet. Thank you and I hope you consider my application!
Virtual Assistance
Email Support
Phone Support
Online Chat Support
Computer Skills
Amadeus CRS
Hospitality
Email Communication
Data Entry
Writing
Microsoft Word
Customer Service
Copywriting
Bookkeeping
Hospitality & Tourism
Angeline J.
Quezon City, Philippines
$25/hr
5.0
13 jobs
Operations Manager | Airbnb Project Management Expert | STR Revenue Manager | Co-host | 10+ Years in Customer Service/Hospitality
As an experienced Operations Manager specializing in Airbnb property management, I bring over 10 years of expertise in customer service, including hands-on experience as an Airbnb Support Agent before becoming a Virtual Property Manager. My deep understanding of the short-term rental industry, combined with a passion for delivering exceptional guest experiences, allows me to efficiently manage property operations and maximize returns for property owners.
Key Skills:
Property Management: End-to-end management of Airbnb listings, from property setup to guest interactions, ensuring smooth operations and high occupancy rates.
Customer Support: Extensive experience providing top-tier customer service, both as an Airbnb Support Agent and in property management roles. Skilled in handling inquiries, resolving disputes, and ensuring guest satisfaction.
Revenue Optimization: Expertise in pricing strategies, market analysis, and revenue management to boost profitability.
Team Leadership: Proven ability to manage cleaning crews, maintenance teams, and virtual assistants to maintain property standards and streamline operations.
Tech-Savvy: Proficient in Airbnb’s platform, property management software (PMS), and customer relationship management (CRM) tools.
Compliance & Regulations: Knowledgeable about short-term rental regulations, including local laws and Airbnb policies, ensuring that properties stay compliant.
I’m passionate about creating seamless, stress-free experiences for both property owners and guests while increasing property performance through data-driven strategies and operational excellence.
Let's connect to discuss how I can help you manage your Airbnb business efficiently and boost your property’s performance and revenue!
Administrative Support
CRM Software
Property Management
Customer Service
Scheduling
Multiple Email Account Management
Google Workspace
Pricing Strategy Consulting
Price Optimization
Maintenance Management
Team Management
Operational Planning
Real Estate Acquisition
Financial Analysis
Saidu A.
Makurdi, Nigeria
$10/hr
4.7
17 jobs
Struggling to keep your Airbnb calendar full or manage guest communication, cleaners, and bookings? I have helped property owners and hosts boost revenue by 30%+, achieve 80%+ occupancy, streamline operations and deliver 5-star guest experiences, all while freeing up your time.
With 30+ listings managed across 5 countries (4 different languages) and proven success in dynamic pricing, listing optimization, and multi-platform management (Airbnb, VRBO, Booking.com and more), I know exactly how to turn underperforming rentals into highly profitable properties.
- 20+ properties optimized for visibility and conversion with great result,
- 10+ cleaners with over 60 property portfolio managed as an Admins Support for a cleaning company
I leverage powerful tools like Hospitable, Hostaway, Guesty, PriceLabs, Wheelhouse, and Beyond Pricing to automate communication, optimize pricing, eliminate double bookings, and boost your property’s visibility on search results.
I will optimize your listing to increase bookings by atleast 20% and respond to inquiries between 5 - 10 minutes. Available for up to 50 hours per week.
This is how I will improve your property's performance:
24/7 Guest Communication & Reputation: Less than 5-minute responses, fast check-ins, faster issue resolution which will yield higher conversion and better reviews. (Hospitable/Guesty)
Multi-Channel Management: Sync and manage Airbnb, VRBO, Booking.com plus property management softwares to avoid gaps and double bookings. (Hospitable, Guesty, Hostaway, Lodgify, Uplisting and Ownerez)
Booking & Calendar Optimization: Prevent double bookings, enforce turnover rules, adjust minimum stays to boost occupancy and reduce vacant nights.
Listing SEO & Conversion: Rewritten titles/descriptions plus photo sequencing to increase bookings by 20%+.
Dynamic Pricing & Revenue: Implement PriceLabs/Wheelhouse/Beyond Pricing strategies and seasonal rules to maximize RevPAR, target 30%+ revenue increase.
Cleaning & Turnover Coordination: Automated schedules, checklists and QC inspections for fast turnovers and consistent 5-star cleanliness.
Operations & Admin Automation: Automate invoicing, damage claims, guest databases, and weekly reports to save you time and reduce errors.
Owner Reporting & Communication: Weekly performance dashboard, like the one in my upwork portfolio, (occupancy, RevPAR, actions) so you always know ROI.
Additional services I can provide upon request:
- Invoicing, if and when needed
- Damage Claim Management and Processing
- Collection and compilation of guest emails and phone numbers on Google sheet for remarketing purpose.
- Automation of channel manager messages
- Customer Support
- Administrative Support
- Data Entry
Expected Results:
- Achieving 90% guest satisfaction
- Over 80% occupancy rates achieved
- 30% revenue boost achieved over 3 months.
My expertise spans top-tier software like:
- Channel Management: Hospitable, Guesty, Hostaway, Ownerez and Lodgify.
- Property Management: Airbnb, Booking.com VRBO and others similar platforms.
- Dynamic Pricing Optimization: Pricelabs, wheelhouse, and Beyond Pricing
- Communications: Slack, Notion, Connecteam,
Whatsapp, Telegram and Zoom
- Invoicing: Square and Quickbooks
Click ‘Invite’ or ‘Hire Me’, let’s discuss how I can help maximize your property’s earnings while giving you peace of mind.
Virtual Assistance
Administrative Support
Customer Service
Property Management
Real Estate Virtual Assistance
Hospitality
Booking Management System
Calendar Management
Email Communication
Customer Experience
Customer Retention
Data Entry
Real Estate Lead Generation
CRM Automation
Revenue Management
Oluwaseun T.
Ibadan, Nigeria
$7/hr
4.8
19 jobs
Real estate investors don’t lose money because they lack ambition. They lose money because they buy the wrong property.
That's where I come in.
I'm a Real Estate Research Specialist helping property investors, wholesalers, Airbnb hosts, and acquisition teams make confident decisions backed by real data before they commit a single dollar.
I've spent years doing the ground-level research work that most people skip. Pulling county tax records, digging through probate court portals, running STR revenue projections, building proforma spreadsheets, sourcing off-market properties, analyzing Airbnb comps, qualifying distressed leads, and putting together deliverables that are clean, accurate, and ready to act on.
I've worked with investors across the US and UK on everything from short term rental feasibility studies across multiple markets to tax delinquent lead research, using county appraiser and clerk of court records. I've built full STR proforma models comparing purchase scenarios side by side, foreclosure and probate lead sourcing, skip tracing, STR due diligence, sourced vacant land buyer lists from public deed records, lease takeover searches and delivered market reports built entirely from verified free and paid sources.
Every project I take on gets the same level of care. Your investment is treated like my own.
🤝 What I Can Do For You
✅ Real Estate Research & Analysis
Real estate market research & investment analysis
Property ownership research, deed transfer tracking, and title history review
County level real estate research using tax, appraiser, & clerk portals
Comparative market analysis & property valuation research
Transaction coordination & investor support
LLC and trust ownership tracing
Public record searches across county and state databases
GIS mapping, FEMA flood zone checks, and zoning research
Neighborhood and submarket demand analysis
✅ Distressed Property & Ownership Research
Tax delinquent list research with parcel ID, tax record, auction status & GIS research
Chain of title & ownership research
Probate case research including executor ID & estate owned property leads
Deeds, mortgages, liens & foreclosure review
Foreclosure research & case analysis, Lis Pendens, & auction tracking
Heirs and inherited property research
Skip tracing for owner phone, email, mailing address, and LLC tracing
Vacant property & distressed property identification
Title timelines, ownership summaries & reports
Calculate ARV (After Repair Value) and support investment property analysis
✅ Lead Generation & Motivated Seller Lists
B2B lead generation for real estate & property service companies
Motivated seller & investor lead lists
Probate, foreclosure & tax delinquent leads
Absentee owner & vacant property research
Rental arbitrage prospecting & owner contact research
CRM-ready spreadsheets & data cleanup
Skip tracing & contact verification support
Data entry, scheduling, & marketing support
✅ Airbnb & Short Term Rental Research
Airbnb property finding & rental property sourcing
Airbnb market research & neighborhood demand analysis
STR feasibility studies & investment due diligence reports
STR proforma spreadsheets with revenue, expenses, mortgage, & net cash flow
Revenue projections using AirDNA, PriceLabs, & live comparable listings
Occupancy rate, ADR, seasonal trends, & risk validation
Short term rental regulation research by city and county
Long term vs short term rental comparison analysis
Airbnb arbitrage research & landlord prospecting
✅ Airbnb Listing, Optimization & Co-Hosting
Airbnb listing creation & SEO optimization
Dynamic pricing setup using PriceLabs, AirDNA, & market trends
Calendar syncing across Airbnb, Vrbo, Booking, & more
Full guest communication from inquiry to review
Cleaning & maintenance coordination
Monthly performance reporting
✅ Tools & Platforms I Use
► Property Platforms: Zillow, Redfin, Realtor, Rightmove, Zoopla, LoopNet, PropStream
►Research & Records: County Tax Portals, Clerk of Court, Probate Courts, Property Appraiser Sites, GIS Maps, FEMA Maps, PropStream
► STR & Pricing: AirDNA, PriceLabs, Airbnb, Vrbo, Hospitable, Guesty
► Lead Gen & CRM: Apollo, Hunter, Lusha, LinkedIn Sales Navigator, ZeroBounce, HubSpot, Zoho, Follow Up Boss, Chime, ClickUp, Asana
► Skip Tracing: TruePeopleSearch, BeenVerified, FastPeopleSearch
► Productivity: Excel, Google Sheets, Airtable, Google Workspace, Notion, Zapier
Whether you need someone to find your next Airbnb investment, build a distressed property pipeline, run the numbers on an STR deal, or source off-market leads with verified contacts. I handle the research so you can focus on closing.
Send me your target market or property details and I'll tell you if it's worth pursuing.
Clear numbers. Honest insight. Real opportunities.
Administrative Support
Property Management
Real Estate Lead Generation
Real Estate Acquisition
Data Analysis
Real Estate Investment Assistance
Microsoft Excel
Real Estate
Market Research
Data Sourcing
Data Entry
Due Diligence
Real Estate Appraisal
Property Tax
Property Title
Probate
Prospect List
List Building
B2B Lead Generation
Contact List
Mercy C.
Port Harcourt, Nigeria
$6/hr
4.5
17 jobs
I manage properties, grow them, stabilize them, and protect your income while also sourcing high-ROI, high-occupancy properties across the US, UK, Canada, Australia, Dubai, and Nigeria.
Whether you're running short-term or mid-term rentals, my focus is simple:
- Increase your revenue
- Reduce your workload
- Keep your property performing at its highest level
Most of my clients see higher occupancy, better guest reviews, and stronger cash flow within the first 30 days.
Client Review (Verified)
"Her diligent work ethic and exceptional attention to detail have significantly improved my rental experience. She consistently exceeds expectations and handles all aspects with expertise and care."
— Obi N., May 2025
What I Do for You
Short-Term & Mid-Term Rental Management
24/7 guest communication & support
Seamless check-in/check-out coordination
Cleaner & vendor management
Issue resolution & platform support handling
Guest experience optimization for 5 star reviews
Long-Term Rental (LTR) Management
I also support long-term rental operations, including tenant communication, lease preparation and renewals, rent tracking, screening support, maintenance coordination, and administrative support for eviction processes, ensuring stability, compliance, and consistent income.
Property Search & Deal Sourcing
Identify high-performing STR/MTR properties
Market research for high-demand, low-restriction areas
Landlord outreach & sublease negotiation support
STR feasibility and profitability analysis
Helping you scale from one unit to a full portfolio
Revenue & Pricing Optimization
Dynamic pricing using PriceLabs, Beyond & Wheelhouse
Seasonal and event-based pricing strategies
Occupancy and revenue growth optimization
Listing & Marketing Optimization
SEO-optimized titles and descriptions
High-converting listing setup
Review management & reputation improvement
Channel & PMS Management
Airbnb, Booking, Vrbo, Zillow, Furnished Finder
Guesty, Hospitable, Lodgify, OwnerRez, Cloudbeds
Calendar sync, automation, and rate parity
Operations, Admin & Reporting
Cleaner scheduling & vendor coordination
Bookkeeping support (QuickBooks)
Monthly performance reports & insights
Why Clients Work With Me
Managed 10+ properties across multiple countries
Increased revenue by 30%+ and occupancy by 40%+
Strong experience in STR, MTR & LTR systems
Proactive, detail-oriented, and reliable
Available across multiple time zones
My Approach
I don’t just manage properties, I turn them into scalable, high-performing assets.
Send me a message
Let’s grow your rental income and build a portfolio that performs consistently.
Virtual Assistance
Administrative Support
Online Research
Hospitality
Real Estate
Property Management
Real Estate Virtual Assistance
Project Management Software
Data Entry
Email Management
Lead Generation
Customer Service
Revenue Management
Price Optimization
Real Estate Listing
Patricia chinonso N.
Port Harcourt, Nigeria
$5/hr
5.0
3 jobs
I respond QUICKLY and help businesses stay organized, efficient, and stress free. 👩💻
✅ Virtual Assistant | Executive Assistant | Medical Virtual Assistant
✅ Airbnb, VRBO & Booking dot com Property Management
✅ Customer Support | CRM Management | 4+ Years of Experience
Need a dependable Virtual Assistant who can keep your business running smoothly while you focus on growth?
With over 4 years of experience, I help entrepreneurs, healthcare professionals, and short term rental hosts streamline their operations through exceptional administrative support, customer service, and organized workflows. Whether it’s managing schedules, supporting patients, coordinating reservations, or handling daily operations, I adapt quickly to your systems and become a reliable extension of your team.
Here’s how I can help:
Virtual & Executive Assistance
📍Calendar & email management
📍Administrative support
📍CRM management (HubSpot, Simplepractice, Salesforce, Zoho, Airtable)
📍 Data entry & internet research
📍Project coordination
📍Lead generation
📍Customer support via chat, email & phone
Medical Virtual Assistance
📍Patient scheduling & appointment coordination
📍 Medical administration
📍EMR/CRM updates
📍Patient communication & follow ups
📍 Healthcare administrative support
Short Term Rental & Property Management
📍Airbnb, VRBO, Booking dot com, and Hospitable management
📍 Guest communication
📍 Reservation & calendar management
📍Listing optimization
📍Pricing & availability updates
📍Guest check in/check out coordination
📍 OTA management
📍 Property management support
📍 Workflow optimization for vacation rental businesses
Tools I work with:
CRM: HubSpot, Salesforce, Zoho CRM, Airtable
Project Management: ClickUp, Asana, Monday dot com, Trello
Property Management: Airbnb, VRBO, Booking dot com, Hospitable
Communication: Slack, Microsoft Teams, Zoom, Google Workspace
Marketing & Design: Canva, Mailchimp, WordPress
AI Tools: ChatGPT and other AI productivity tools
Why clients choose me:
✔ Proactive and solution oriented
✔ Organized with exceptional attention to detail
✔ Excellent written and verbal communication
✔ Quick learner who adapts to your workflow
✔ Reliable, responsive, and committed to delivering quality work
Whether you need a Virtual Assistant, Executive Assistant, Medical Virtual Assistant, Customer Support Specialist, or Short Term Rental Operations Assistant, I’m here to help you save time, stay organized, and keep your business running efficiently.
Let’s connect! I’d love to discuss how I can support your business.
Executive Support
Virtual Assistance
Administrative Support
Communications
Data Entry
Email Management
Google Search
Transaction Data Entry
Google Sheets
Cold Call
Email Support
Organizational Plan
Appointment Scheduling
Calendar Management
Project Management
How it works
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