Hire the best Chat Support Specialists in Bosnia and Herzegovina

Check out Chat Support Specialists in Bosnia and Herzegovina with the skills you need for your next job.

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$15 hourly
Minel H.
- 4.5/5
- (14 jobs)
I am a Customer Service specialist with the ability to multi-task, prioritize, and manage time efficiently. I am a dynamic and responsible person with a strong sense of commitment and always give my best to get the job done. I have 5 years of customer service/tech support/VA experience IRL working for a construction company wearing many different hats, and about 2 and a half years of experience working remotely through Upwork as a Customer service specialist, HR manager, Client Service advisor, and technical support agent. I have experience working with Shopify, CRM tools mostly Zendesk, Zoho CRM, Talkdesk, Nexus, Zoho, handling tickets/emails (assigning/solving), live chat, and phone support (Intermedia Unite, Talkdesk, and Bria/Babelconnect) while working both US and UK hours for multiple US-based companies (Hotel Management Software, SaaS company, Smartwatch company, E-commerce company). These are the following services clients usually hire me for (in and outside Upwork) for the past year; Team Coordinator and Support Admin *Managing the main inbox of the support team, monitoring outstanding requests, reviewing the support's request, and sending it to the right team for proper handling. Operations Customer Service *Handling order entry, order processing, order fulfillment, order tracking, and process billing disputes. Let's discuss how we can leverage my expertise to help you with your business.

Chat Support
WordPress
CRM Software
Executive Support
Virtual Assistance
Microsoft Excel
Product Knowledge
Customer Support
Order Fulfillment
Zoho CRM
Salesforce Service Cloud
Shopify
Online Chat Support
Email Support
Phone Support
Zendesk
$16 hourly
Nejra S.
- 5.0/5
- (9 jobs)
Goal-oriented Virtual Assistant/Project Manager, with 9 years’ experience in different customer success roles, dedicated to high levels of customer satisfaction and meeting aggressive business goals. I'm a fast learner, passionate and motivated, with a drive for excellence. Able to learn new tasks quickly and proficient in growing key customer relationships. Represents the establishment with a friendly, professional demeanor at all times. Work both independently and as a part of a team. Able to communicate clearly and effectively in English, German and Croatian. Let me help you succeed.

Chat Support
Data Entry
Sales
Social Media Management
Customer Service
Email Communication
Digital Marketing
Inbound Inquiry
Email Marketing
Email Support
Shopify
Online Chat Support
Communication Skills
Customer Support
German
$12 hourly
Sejla H.
- 5.0/5
- (9 jobs)
I have over 6 years of experience working with clients. Video calls, phone calls, email, or face-to-face contact is nothing new to me. I worked as a Customer Support Agent handling calls and e-mails and was also a supermarket manager where I was responsible for managing procurement, inventory, sales, managing a team of people, setting daily and monthly tasks, as well as attending the needs of unsatisfied customer or problems with procurement of goods Direct business with suppliers I am very flexible and organized and capable of multitasking. I believe that at every job, a person can learn and acquire new skills as well. Kindness and understanding come first, a smile opens every door even if we talk on the phone. If the client is satisfied with our work and kindness, he will again use our services and recommend us to his friends, which is a bonus for me as a worker and for the Company in which I work. I speak English and German as well as Balkan languages (Serbian, Croatian, Bosnian) I graduated from Law School as a Business Law Technician, and I have 2 exams left to earn a bachelor's degree in management and marketing studies. I have certificates for a completed Drop-shipping course, Virtual Assistant, and I am currently attending a Google Analytics certification course. I am flexible and ready to cooperate and do my best For any additional information feel free to contact me. I'm waiting for your call Sejla H.

Chat Support
Voice-Over
Organizational Behavior
Ticketing System
Customer Support
Management Skills
Voice Acting
Customer Service
Data Entry
Zendesk
German
Online Chat Support
Typing
$15 hourly
Amina B.
- 4.9/5
- (10 jobs)
Efficient Virtual Assistant & Social Media Manager | Helping You Focus on What Matters Most Hi, I’m Amina! With over two years of experience as a Virtual Assistant and Project Manager, I specialize in helping busy professionals free up their time and focus on the tasks that drive their business forward. My mission is to ensure your operations run smoothly and your online presence thrives. What I Bring to the Table: ⭐Virtual Assistance ✅Project and team management. ✅Email management and professional correspondence. ✅Data entry, internet research, and transcription. ✅Travel planning, arrangements, and light accounting. ⭐Social Media Management ✅Optimizing and managing social media accounts. ✅Crafting impactful advertising strategies. ✅Creating content that aligns with your brand identity. If you need support with something not listed above, just ask! I'm tech-savvy, resourceful, and adaptable to your business needs. Let’s work together to make your life easier and your business more successful!

Chat Support
Canva
System Administration
Social Media Content Creation
Social Media Management
Communication Skills
Account Management
Microsoft Office
Google Workspace
Online Chat Support
Email System
Virtual Assistance
Task Coordination
Customer Service
Data Entry
Administrative Support
$10 hourly
Marina M.
- 4.6/5
- (6 jobs)
Hi, my name is Marina and I am a customer support specialist with over 4 years of experience. I specialize in providing high-quality support to customers in a variety of languages, including Swedish, German, and English. I have a strong background in customer service and am skilled at managing customer inquiries and concerns in a timely and efficient manner. I am an effective communicator, with the ability to listen to customers and provide clear and concise responses. My partner, Mario, is also a customer support specialist with a similar background and skill set. Together, we make a great team and are able to provide exceptional support to our clients and their customers. In addition to our customer support skills, we are also highly organized and detail-oriented. We are able to manage multiple tasks and projects at once, ensuring that all customer inquiries are handled in a timely and effective manner. If you are looking for a professional and reliable customer support team, please consider hiring us. We are confident that our skills and experience make us the perfect choice for your customer support needs. Thank you for considering us for your project! ************************************************************* ☆ ☆ ☆ ☆ ☆ Inbound Call Center ☆ Highly skilled agents are here to answer phone calls in your company's name, provide you with the best possible customer service and relate to your customers. ☆ ☆ ☆ ☆ ☆ Customer support ☆ Wether it's email support, chat support, or phone support, we know that a satisfied customer is the best advertisement. Thus, our business is based on an empathetic, helpful, professional, and respectful relationship with customers. Our employees are trained to provide a professional and positive customer service experience and to ensure that your customers always come back. ☆ ☆ ☆ ☆ Some of the perks you get with our 24/7 omnichannel customer support: 1 - No ticket backlogs or emails that are not replied to anymore! 2 - Growing with your business; Whether you're experiencing volume spikes, average pace business growth, or a change in the complexity of customer service requests, we grow with your needs. 3 - We speak your language; (and many more!) Our dedicated teams of specialists work in 20 different languages. We hire only fluent or native speakers, meaning your customers' tickets and partner inquiries will never get lost in translation. 4 - The highest level of information security; Apart from being GDPR-compliant, all our procedures have met the extensive ISO criteria and received triple ISO certification – for information security, quality management, and customer contact centers. 5 - Covering every central platform; Dixa, Zendesk, Salesforce, Instagram… you name it, we'd mastered it! We can adapt to any solution your company has been using or help you introduce new ones.

Chat Support
Phone Support
Ecommerce Support
Inbound Inquiry
Online Chat Support
Email Support
Customer Engagement
Dropshipping
Branded Website
Customer Service
Ecommerce Product Upload
Customer Support
Online Help
Virtual Assistance
$10 hourly
Iman D.
- 5.0/5
- (3 jobs)
I am a versatile professional with solid experience in customer support, sales, and digital marketing. Currently, I work as a marketing assistant, where I create and manage promotional content for social media, design catalogs, flyers, and digital campaigns. I have hands-on experience with tools like Canva and Photoshop, and I excel at clear communication, organization, and adapting to different tasks. My background also includes managing online and in-store customer interactions, identifying key buyers, and supporting brand growth. Fluent in Bosnian, Serbian, Croatian, and English, I bring dedication, teamwork, and creativity to every project. I especially enjoy working on social media content, branding for small businesses, and creating eye-catching visuals for digital promotion.

Chat Support
Social Media Content Creation
Branding
Online Chat Support
Customer Support
Photo Editing
Shopify
Canva
Web Design
$15 hourly
Denis L.
- 5.0/5
- (6 jobs)
Hallo dear client, Have you ever heard of the quote "New is always better"? Then you are at the right spot. My name is Denis and I am a 25-year-old customer support representative with 10 years of experience in this field. You probably asked yourself "Wait, he started with 15?" and the answer is Yes! I started way back in my high-school time and have been working since then. I am native German as I have lived in Germany for most of my childhood and moved to the beautiful Bosnia and Herzegowina when I was 14. Additionally, I always had "a thing" for English, so I would consider it to be at a very advanced level. I was working on other platforms and decided its time to give UpWork a chance. During my time as a CS I have worked for various companies in many categories like E-Commerce, Bluetooth technology, Veterinarian Services and Visa & Immigration. I am more than capable of covering multiple areas of work and am fully flexible when it comes to working time. As customer support, I will always use the "Buyer is always right", but keeping kn mind, that our business is also very important. CRMs I am familiar with: * ZenDesk * FreshDesk * FreshChat (Live-Chat Agent) * HelpScout * Zoho Backends I am familiar with: *Magento *ChargeBee Communication channels: *Slack *Teams *Google Chat If you are still at my profile reading this, I would like to thank you and hope we can jump on a call and discuss more how I can improve your customer support. Warm regards, Denis

Chat Support
Customer Service
Customer Support
Online Chat Support
German
Croatian
Zendesk
English
Phone Support
Email Support
$13 hourly
Boris L.
- 5.0/5
- (140 jobs)
Hello and welcome to the best profile you will see today on Upwork. My name is Boris and I am a customer support agent with over 10 years of experience in this area. I speak 3 languages fluid (English, German and Croatian). As you can see I am one of the Top Rated Plus freelancers with a Job Success Rate of 100%, which both stand for my skill, professionalism and great work ethic. I have a vast knowledge of CRMs like HelpDesk, HelpScout, and Freshchat as well as Backends like Magento, Chargebee and ShipCloud. The themes I am familiar with as a customer support member are anything related to E-Commerce, where I am capable of handling returns and refunds, reshipping packages, and making sure tough customers are happy without a loss for our company. I also had the opportunity to work as a live-chat agent in the animal department and a customer support agent for companies handling VIP documents and arranging Visas, Apostille, etc. of those documents. Additionally, I would consider myself a quick learner, so I would be very quick to learn new things and ways to work. I am also able to work as a team lead and cooperate with the heads of companies to make sure the customer support branch is delivering the top service. The variety of skills I would bring with me to your company is large, and you can count on me to deliver high-quality service, independent of the language (English, German or Croatian). I look forward to hearing from you ;)

Chat Support
Zendesk
Customer Service
Order Tracking
English to German Translation
Refund Processing
Customer Support
Online Chat Support
Phone Support
German to English Translation
English to Croatian Translation
Customer Relationship Management
Email Communication
German
English
$14 hourly
đani č.
- 5.0/5
- (5 jobs)
I enjoy working with the computer and online. I'm hardworking, always responsible, reliable and love challenges. I'm able to manage multiple tasks in a pressured environment. Also I'm dedicated to the job I work, and I will finish my tasks on the time. I am a strong relationship builder, resilient and motivated by success.

Chat Support
Answered Ticket
Email Communication
Technical Support
Technical Translation
Data Analysis
Customer Support
Email Support
Online Chat Support
$25 hourly
Lejla S.
- 5.0/5
- (3 jobs)
A dedicated professional with a personalized approach to clients' businesses, treating them as my own. With a strong command of German and English, I bring over 6 years of experience in customer service, excelling in phone, email, and chat interactions. My objective is to deliver services of the highest quality, and I am consistently prepared to offer additional support to my clients. Skills: -Effective Communication: Developed strong verbal and written communication skills to convey technical information and solutions clearly to customers. -Problem-Solving: Gained expertise in identifying, analyzing, and resolving customer issues efficiently, demonstrating a knack for creative problem-solving. -Empathy: Cultivated a deep understanding of customer needs and concerns, fostering empathy and the ability to relate to diverse customer experiences. -Adaptability: thrived in a dynamic environment, quickly adapting to new technologies, procedures, and customer service strategies. -Time Management: Owned the ability to prioritize tasks and manage time effectively, ensuring adherence to service level agreements and consistently exceeding customer expectations.

Chat Support
Multitasking
English to German Translation
Customer Support
Croatian
Online Chat Support
Inbound Inquiry
Translation
Phone Support
German
English
Email Support
$15 hourly
Armin S.
- 0.0/5
- (3 jobs)
Qualifications * Proven ability as a team player * Telephone skills and good verbal communication * Multitasking * Professionalism * Costumer oriented * High level of accuracy and attention to detail * Ability to handle the pressure

Chat Support
Internet Truckstop ITS Dispatch
Dispatch Technologies Dispatch
Contract Negotiation
Administrative Support
Management Skills
Online Chat Support
Selling
BPO Call Center
In-App Support
Capital Markets
Call Center Management
Outbound Sales
$9 hourly
Mahir D.
- 0.0/5
- (0 jobs)
Hi! I’m Mahir — a front-end web designer with strong skills in HTML, CSS, and JavaScript, focused on building clean, modern, and fully responsive websites. I also bring experience in customer support and data entry, offering reliable, efficient service to help your business run smoothly. Whether you need a stylish landing page, assistance with website updates, or professional admin support — I’m ready to help. Let’s work together to bring your ideas to life!

Chat Support
JavaScript
CSS 3
HTML5
HTML
Data Analysis
Technical Writing
IT Support
Customer Support
Help Desk Software
Data Entry
End User Technical Support
Email Support
Online Chat Support
Technical Support
Customer Service
$7 hourly
Naila D.
- 5.0/5
- (6 jobs)
Hi! I am Naila Didovic, Data Curator Specialist. I have years of experience in big companies entering, polishing and analyzing data. My work was focused on gathering data on key people in real life industries, ensuring all data are accurate and up-to-date. I was also responsible for collecting data for companies' data base and accomplishing weekly KPI goals. I worked in big teams and small focus groups including lot of different projects with that Iearned how to communicate and accommodate fast. I have also attended many courses specified in Customer Support and Social Media Management. Also the thing about me is that I love languages. I am fluent in English, Croatian and Serbian as well as native in Bosnian. I believe that communication is the key for a good project. I am very adaptive and fast learning so I will catch on the things that you prefer fast. Hope this helped you to get to know me better. Feel free to contact me anytime to create awesome projects.

Chat Support
Proofreading
American English Accent
Email Support
English to Bosnian Translation
Data Entry
Online Chat Support
Voice-Over
Data Analysis Consultation
Croatian to English Translation
Order Processing
Social Media Management
Customer Support
General Transcription
$12 hourly
Dragana G.
- 3.0/5
- (18 jobs)
Hi My name is Dragana. I'm from Pale, Bosnia and Herzegovina. I'm an experienced Virtual Assistant I'm open to: - E-mail Marketing (Klaviyo) - Data Entry - Admin Support - Customer Service - Online Research - Lead Generation - Project Management (Trello) - Social Media Management - Basic Accounting (Xero and Hubdoc) Feel free to check my portfolio and contact me for any questions. Thank you for you time.

Chat Support
Customer Service
Customer Support
Translation
Phone Support
Typing
Online Chat Support
Product Knowledge
Bosnian
Croatian
Communication Etiquette
Data Entry
Email Support
Microsoft Office
$8 hourly
Vlado B.
- 0.0/5
- (0 jobs)
I graduated from the Faculty of Computer Science. I use photoshop on a higher level, I have experience in customer support, editing and publishing ads on websites. I learn quickly and am ready for new challenges and new jobs.

Chat Support
Photo Editing
Customer Service
Adobe Photoshop
Website Maintenance
IT Support
Classified Ads Website
Online Chat Support
Email Support
$15 hourly
Lejla T.
- 0.0/5
- (0 jobs)
I'm a dedicated Customer Support Specialist with several years of experience delivering fast, clear, and empathetic service across email, phone, and messaging platforms. I’ve worked with international teams in industries like hospitality, travel, e-commerce, and tech — always focused on creating smooth, positive experiences for guests and customers. What I do best: Provide multichannel support (email, WhatsApp, CRM systems, and live calls) Solve complex guest or customer issues calmly and efficiently Communicate clearly and professionally, even under pressure Adapt to new tools and workflows quickly, helping streamline daily operations Support long-term guests, large group bookings, and special requests in serviced apartments I’m known for staying calm when things get hectic, solving problems without needing constant supervision, and always keeping the guest or customer experience in mind. Whether it’s handling emergency calls, technical questions, or complaints, I’m here to help — with patience, precision, and a human touch.

Chat Support
Order Processing
Data Processing
Complaint Management
Event, Travel & Hospitality Software
Hospitality & Tourism
Documentation
Email & Newsletter
Online Chat Support
Customer Support
Email Support
Troubleshooting
Critical Thinking Skills
Multilingual Translation
Communication Etiquette
Customer Service
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