Hire the Best Chat Support Specialists
in Bosnia and Herzegovina

Hi, I'm Faris. I help businesses handle customer support (email, chat & phone), manage admin tasks, and improve online visibility through SEO. Zendesk & live chat support Order processing & eCommerce assistance Admin support & data entry Local SEO & Google Business optimization Reliable, detail-oriented, and focused on fast, professional communication. I’m ready to support your business and deliver real results.

I build web applications with React and Next.js and cross-platform mobile apps with React Native - and take them from concept to production, including a published App Store release. What I deliver: - Web applications - React, Next.js, TypeScript, Node.js, PHP - SaaS platforms, admin dashboards, e-commerce - Mobile apps - React Native and Expo, iOS and Android, tested and shipped to the App Store - AI features and automation - Claude/OpenAI integrations, automated content pipelines, AI chat support -API integrations - Stripe/Dodo billing, booking systems, IoT telemetry, custom REST APIs Recent work: an IoT leak-detection platform (dashboard, REST API, Stripe billing), a personal finance app live on the App Store, and an e-commerce SaaS with personalized storefronts, travel agency website and mobile app- Why clients rehire me: 100% Job Success Score, 5.0 rating, Top Rated Plus Clear communication and honest estimates - no surprises I stay until it's right Launching v1 or scaling what's working - message me and let's ship it.

A dedicated professional with a personalized approach to clients’ businesses, treating them with the same care and responsibility as my own. With a strong command of German and English, I bring over 9 years of experience in client-facing roles, including 7 years of technical customer support in the German language, supporting customers and internal teams through clear communication, organization, and effective problem-solving. In addition to extensive experience working directly with clients, I also have hands-on experience in recruitment and HR back-office processes, including candidate communication, coordination, documentation, and administrative support. My objective is to deliver high-quality, reliable service while contributing proactively to both operational and administrative workflows. I am adaptable, detail-oriented, and consistently willing to provide additional support wherever needed. Skills: Communication: Strong verbal and written communication skills, enabling clear, professional interaction with clients, candidates, and internal stakeholders. Problem-Solving: Proven ability to identify issues, analyze situations, and implement effective solutions in a structured and efficient manner, particularly in technical support environments. People Skills & Empathy: A strong understanding of individual needs and perspectives, allowing me to build trust and maintain positive professional relationships. Technical Customer Support (German): 7 + years of experience providing technical assistance, troubleshooting, and customer guidance in German-speaking markets. Recruitment & HR Support: Experience in candidate coordination, screening communication, scheduling, and HR-related administrative tasks. Adaptability: Thrives in dynamic environments, quickly adjusting to new systems, tools, and processes. Time Management & Organization: Excellent ability to prioritize tasks, manage deadlines, and ensure accuracy and consistency across multiple responsibilities.

I am a Customer Service specialist with the ability to multi-task, prioritize, and manage time efficiently. I am a dynamic and responsible person with a strong sense of commitment and always give my best to get the job done. I have 5 years of customer service/tech support/VA experience IRL working for a construction company wearing many different hats, and about 2 and a half years of experience working remotely through Upwork as a Customer service specialist, HR manager, Client Service advisor, and technical support agent. I have experience working with Shopify, CRM tools mostly Zendesk, Zoho CRM, Talkdesk, Nexus, Zoho, handling tickets/emails (assigning/solving), live chat, and phone support (Intermedia Unite, Talkdesk, and Bria/Babelconnect) while working both US and UK hours for multiple US-based companies (Hotel Management Software, SaaS company, Smartwatch company, E-commerce company). These are the following services clients usually hire me for (in and outside Upwork) for the past year; Team Coordinator and Support Admin *Managing the main inbox of the support team, monitoring outstanding requests, reviewing the support's request, and sending it to the right team for proper handling. Operations Customer Service *Handling order entry, order processing, order fulfillment, order tracking, and process billing disputes. Let's discuss how we can leverage my expertise to help you with your business.

Customer Support Specialist with experience providing professional support to international clients through live chat, email, and phone communication. I specialize in handling customer inquiries, resolving complaints, managing order changes, investigating delivery issues, and providing clear solutions to technical and operational problems. My approach is simple: respond quickly, communicate clearly, and focus on solving the customer's issue efficiently. I have experience working with clients from different countries, maintaining a professional tone in English, and managing multiple conversations simultaneously while meeting quality standards. I am highly organized, detail-oriented, and comfortable working in fast-paced environments where customer satisfaction is a priority. Whether it's handling support tickets, responding to live chat requests, managing email communication, or assisting with customer escalations, I always aim to deliver a positive customer experience and represent the company professionally. Core Skills: • Live Chat Support • Email Support • Customer Service • Complaint Resolution • Order Management • Technical Support • Problem Solving • English Communication • CRM & Ticketing Systems • Multitasking & Time Management I am ready to help businesses provide exceptional customer support and build stronger relationships with their customers

7+ Years of High-Impact Chat Support | Fitness, SaaS & Multilingual Customer Service I’m a seasoned Chat Support & Customer Experience Specialist, helping global brands resolve customer issues quickly and empathetically while keeping satisfaction scores high and response times low. At MP Talent Solutions and Anny Fitness, I handled high-volume live chat environments, offered personalized fitness guidance, and helped customers in multiple languages, including English, German, Croatian, Bosnian, Serbian. I specialize in: • Multilingual communication (cross-cultural support) • Support platforms: Zendesk, Intercom, LiveChat, and more • Clear, human messaging that builds loyalty and trust • Light design work in Canva for social/community teams • Translation & localization tools for support content Whether you’re a fitness brand, SaaS company, or e-commerce platform, I bring tech-savvy support and a human touch. Let’s create happy customers - fast.