Hire the Best Chat Support Specialists
in Bosnia and Herzegovina

Hi, I'm Faris. I help businesses handle customer support (email, chat & phone), manage admin tasks, and improve online visibility through SEO. Zendesk & live chat support Order processing & eCommerce assistance Admin support & data entry Local SEO & Google Business optimization Reliable, detail-oriented, and focused on fast, professional communication. I’m ready to support your business and deliver real results.

7+ Years of High-Impact Chat Support | Fitness, SaaS & Multilingual Customer Service I’m a seasoned Chat Support & Customer Experience Specialist, helping global brands resolve customer issues quickly and empathetically while keeping satisfaction scores high and response times low. At MP Talent Solutions and Anny Fitness, I handled high-volume live chat environments, offered personalized fitness guidance, and helped customers in multiple languages, including English, German, Croatian, Bosnian, Serbian. I specialize in: • Multilingual communication (cross-cultural support) • Support platforms: Zendesk, Intercom, LiveChat, and more • Clear, human messaging that builds loyalty and trust • Light design work in Canva for social/community teams • Translation & localization tools for support content Whether you’re a fitness brand, SaaS company, or e-commerce platform, I bring tech-savvy support and a human touch. Let’s create happy customers - fast.

I'm a dedicated and enthusiastic customer service and sales professional with a strong background in communication, support, and client satisfaction.I have graduated from Burch University.With full time experience at companies like DDC ,Shell Energy and Royal Blue Agency, along with a variety of part time roles, I've developed the skills to connect with people, solve problems quickly,and represent brands with confidence.I'm also passionate about language and communication-having worked as an English tutor and part-time translator, I bring a unique ability to communicate clearly and effectively across different audiences. Whether it's providing top-tier customer support, driving sales, or assisting with language services, I'm ready to deliver excellence with a smile. I'm available anytime and excited to bring energy,reliability, and professionalism to your team!

Hallo dear client, Have you ever heard of the quote "New is always better"? Then you are at the right spot. My name is Denis and I am a 25-year-old customer support representative with 10 years of experience in this field. You probably asked yourself "Wait, he started with 15?" and the answer is Yes! I started way back in my high-school time and have been working since then. I am native German as I have lived in Germany for most of my childhood and moved to the beautiful Bosnia and Herzegowina when I was 14. Additionally, I always had "a thing" for English, so I would consider it to be at a very advanced level. I was working on other platforms and decided its time to give UpWork a chance. During my time as a CS I have worked for various companies in many categories like E-Commerce, Bluetooth technology, Veterinarian Services and Visa & Immigration. I am more than capable of covering multiple areas of work and am fully flexible when it comes to working time. As customer support, I will always use the "Buyer is always right", but keeping kn mind, that our business is also very important. CRMs I am familiar with: * ZenDesk * FreshDesk * FreshChat (Live-Chat Agent) * HelpScout * Zoho Backends I am familiar with: *Magento *ChargeBee Communication channels: *Slack *Teams *Google Chat If you are still at my profile reading this, I would like to thank you and hope we can jump on a call and discuss more how I can improve your customer support. Warm regards, Denis

A dedicated professional with a personalized approach to clients’ businesses, treating them with the same care and responsibility as my own. With a strong command of German and English, I bring over 9 years of experience in client-facing roles, including 7 years of technical customer support in the German language, supporting customers and internal teams through clear communication, organization, and effective problem-solving. In addition to extensive experience working directly with clients, I also have hands-on experience in recruitment and HR back-office processes, including candidate communication, coordination, documentation, and administrative support. My objective is to deliver high-quality, reliable service while contributing proactively to both operational and administrative workflows. I am adaptable, detail-oriented, and consistently willing to provide additional support wherever needed. Skills: Communication: Strong verbal and written communication skills, enabling clear, professional interaction with clients, candidates, and internal stakeholders. Problem-Solving: Proven ability to identify issues, analyze situations, and implement effective solutions in a structured and efficient manner, particularly in technical support environments. People Skills & Empathy: A strong understanding of individual needs and perspectives, allowing me to build trust and maintain positive professional relationships. Technical Customer Support (German): 7 + years of experience providing technical assistance, troubleshooting, and customer guidance in German-speaking markets. Recruitment & HR Support: Experience in candidate coordination, screening communication, scheduling, and HR-related administrative tasks. Adaptability: Thrives in dynamic environments, quickly adjusting to new systems, tools, and processes. Time Management & Organization: Excellent ability to prioritize tasks, manage deadlines, and ensure accuracy and consistency across multiple responsibilities.

Customer Support Specialist with experience providing professional support to international clients through live chat, email, and phone communication. I specialize in handling customer inquiries, resolving complaints, managing order changes, investigating delivery issues, and providing clear solutions to technical and operational problems. My approach is simple: respond quickly, communicate clearly, and focus on solving the customer's issue efficiently. I have experience working with clients from different countries, maintaining a professional tone in English, and managing multiple conversations simultaneously while meeting quality standards. I am highly organized, detail-oriented, and comfortable working in fast-paced environments where customer satisfaction is a priority. Whether it's handling support tickets, responding to live chat requests, managing email communication, or assisting with customer escalations, I always aim to deliver a positive customer experience and represent the company professionally. Core Skills: • Live Chat Support • Email Support • Customer Service • Complaint Resolution • Order Management • Technical Support • Problem Solving • English Communication • CRM & Ticketing Systems • Multitasking & Time Management I am ready to help businesses provide exceptional customer support and build stronger relationships with their customers