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🎯 Need a Virtual Assistant who understands the tech side of your business? I bridge the gap between administrative support and technical operations. I don't just manage tasks; I optimize them using code and automation. Whether you need a community managed, a Linux server tweaked, or complex data organized, I have the skillset to handle it. 🌟 What I Bring to the Table: 🔹 Technical Support & IT Operations - Server Management: Hands-on experience with Linux, OpenWRT, and Docker. - Troubleshooting: I can fix WordPress errors and technical glitches that would stump a standard VA. - Web Maintenance: HTML, CSS, and basic Python support. 🔹 Community Management (Discourse Specialist) - End-to-end forum management: organizing categories, handling updates, and moderation. - Setting up automations to keep community engagement running smoothly. 🔹 Workflow Automation & Efficiency - Scripting: Using Google Apps Script to automate spreadsheets and emails. - AI Integration: Utilizing ChatGPT and Gemini to draft content, classify topics, and speed up research. 🔹 Admin & Data Research - Advanced Excel/Google Sheets management. - Deep web research and lead generation. - Proofreading and documentation. 💻 Software Stack & Tools: Google Workspace, Airtable, Fibery, WordPress, Canva, Photoshop, Office 365, Google Cloud, AWS, Cloudflare, etc. I am ready to hit the ground running. Let's connect and get your workflow moving.

Experienced IT Product/Project Man. for your 📌MVP 📌Roadmap 📌Scope 📌Timeline 📌Cost 📌Stakeholders. I assisted firms in SAAS, ECOMM, HEALTHCARE, FINTECH, TRAVEL, TELCO to improve their software products & gain agility without spending unnecessary development costs and timeline delays. Here is what my client says: 🌟"... Metin has been the most wonderful freelancer I've ever worked with. His attention to details and ability to work on short notice have been great help to us..." ~Head of Vendor Relations of MarkIT, a B2B marketplace for hardware 🌟 "... Metin was invaluable to this project. He did a wonderful job...." ~ Roto, an exhibit design company for science centers 🌟"...Metin was a key part of our team and will be missed. Very quick on communication and followed through to make sure the job got completed on time..." ~CTO of ScoutandCellar, full-scale ecommerce solution wine business 🌟 "... Metin is awesome. He has a great work ethic, great attitude, gets the job done and done wonderfully..." ~Principal of Roto, an exhibit design company for science centers 🌟"... Metin brings a high-level of enthusiasm to his job. Great attitude!..." ~Founder who published multiple apps in App Store/Google Play stores As a freelancer with ⭐⭐⭐⭐⭐ 5-Star Rating ✅ A Top 1% Performer on Upwork ✅ $250k+ Earned on Upwork ✅ 100% Job Success Score ✅ Reliable, Professional, Friendly ✅ 🥇Expert-Vetted professional && 🏆 Top Rated Plus Talent It means you get quality in a timely manner with a service provider mindset, 🅐🅛🅦🅐🅨🅢 With 10+ years of professional work experience, I am a technical project manager (product manager in other words) that uses modern fundamentals plus agile, scum, or even waterfall techniques to have your MVP, product market fit, POC, MVP and product that your users will love. How can you get the most out of my value proposition for your business? ❓Are you having difficulty finding product-market fit because of the scope discussions between the developer and the business? ❓Are you feeling frustrated with growing your team and not being able to scale at the same time? Ever wondered how a product-led organization does that? ❓Many changes are happening at once which impact your production and you want to fix a 𝙨𝙞𝙡𝙤𝙚𝙙 𝙩𝙚𝙖𝙢𝙨 in your organization? ❓Are you worried about retaining knowledge & documentation if you ever lose the super-human (who knows how to fix everything but busy) of your company? Then, let's have a meet-and-greet over an online call for discovery. 🟢 Click the green ‘Send Message’ button in the top right-hand corner 𝙎𝙤𝙢𝙚 𝙤𝙛 𝙢𝙮 𝙛𝙖𝙫𝙤𝙧𝙞𝙩𝙚 𝙥𝙧𝙤𝙙𝙪𝙘𝙩 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙩𝙤𝙤𝙡𝙨 𝙖𝙧𝙚: ✔️ Atlassian JIRA, Trello, Asana.com, Monday.com, ClickUp, Airtable, Aha for Product Management - Roadmap Planning ✔️ GitHub, GitLab, Postman, Jenkins, Mixpanel, Metabase ✔️ Confluence, Notion, Spreadsheet, Google Sheets, Google Docs, Google Suite, Microsoft Suite ✔️ , HubSpot, ✔️ Miro, Microsoft Visio, Draw-io, Whimsical, draw.io, LucidChart, Figma, Adobe Xd ✔️ Figma, Miro, Zeplin, InVision, HotJar, UserTesting.com, Framer, Webflow ✔️ Slack, Microsoft Teams, Skype Not every business is my client, though. Some signs we might not be a good fit include: ✗ The company is struggling to pay salaries - can’t do that in good conscience ✗ ”Respect for others” is not a core value - we love working with awesome people we respect Expertise: Business Analysis, Requirement Elicitation, Stakeholder Management, User Flows Creation, Wireframing, Rapid Prototyping, Cryptocurrency, Bitcoin, Ethereum, SDK, Polygon, Next.Js, Development Team Leadership, SDLC, MVP, Competitors Research, Product Owner, Scrum Master, Technical Project Manager, Project Management, Digital Product Management, Data Visualization, PM, OpenAI ChatGPT, LLM, ML, Machine Learning, SaaS, B2B, Node.js, Mysql, React Native, React, JotForm, Low code, OAuth, OpenID Connect, Auth0, Metabase SOUND LIKE A FIT? NEXT STEPS: 1. 🟢 Click the green ‘Send Message’ button in the top right-hand corner 2. 💬 Write me a note, and let's organize a call!

📌📌📌 "WHO" Am I? Hi, I am Serhat! I am a Sr. Software Developer, Project Architect, DevOps/System Engineer with 8 years of experience. I've worked at many enterprise companies as Software Developer and Software Architect for many years. Afterwards, I started to work as Freelancer to give enterprises a software/server support. Now, I am on Upwork to give best quality IT support to individuals and companies. 📌📌📌 "WHY" me? 💯Secure code development & deploying, 💯On-time delivery, 💯Documentation support, 💯Professional support while/after project 📌📌📌 "WHAT" can I do for you? 📂Linux server management & configurations & problem fixing 📂Integrate DevOps & DevSecOps tools 📂Develop secure, stabil and high performance Web Applications & Web APIs 📂Craete monolith or distrubuted software architectures 📂Create database architectres 📌📌📌 My Skills! 💻 Languages ✔C# ✔Python ✔HMTL5 & CSS3 ✔JavaScript ✔SQL ✔Bash & Shell 💻 Frameworks ✔.NET Core (dotnet core / ASP.NET Core) ✔Flask & Flask Restful ✔Django ✔jQuery ✔Wordpress ✔ELK Stack 💻 Databases ✔PosgreSQL ✔MSSQL (Microsoft SQL Server) ✔SQLite ✔MongoDB ✔Redis ✔ElasticSearch 💻 DevOps Tools ✔Docker / Docker Swarm / Kubernetes ✔Gitlab CI/CD ✔Jenkins ✔Ansible 💻 Infrastructure ✔OS: Alpine / Debian / Centos / Ubuntu ✔WEB SERVER: Nginx / Apache ✔BROKERS: RabbitMQ 💻 Clouds ✔Amazon Web Service (AWS) ✔Google Cloud ✔Digital Ocean ✔Cloudflare 💻 Project Management Tools & Metodologies ✔Git (Github/Gitlab/Bitbucket) ✔Agile Tools (Jira / Asana / Trello / Taiga) ✔Communication Tools (Slack / Discord) ✔Agile (Scrum / Kanban / Waterfall) ✔Pair Programming 💻 Development Metodologies & Architectures ✔Clean Code / Refactoring ✔Security Coding ✔SOLID Principles ✔DRY / KISS / YAGNI ✔DDD / TDD / Onion Architecture / Microservice Architecture

Top 3% Freelancer who built enterprise multi-tenant RAG systems with custom LLM deployments, reduced LLM workflow costs by 70%, and delivered a 2M product data quality pipeline for a Fortune 500 biotech company, reducing manual efforts by 85%. Architected and deployed production systems across finance, biotech, energy, telecommunications, and healthcare. 5+ years taking end-to-end ownership on all projects, from greenfield architecture to secure & scalable production deployment, leading engineers and maintaining systems long-term. I specialize in production-ready AI solutions with measurable ROI. From 90% accuracy voice classification to billion-scale data engineering. Core Expertise: • AI Agents / Agentic Workflows (LangGraph, Tool Calling, Function Calling, Agent Memory Patterns, Agent Patterns, Multi-Agent Orchestration, Building MCP, Plugins, Skills, Hooks, Deterministic Enforcement, ReAct Pattern, AI Assistants, Research, Planning, Writing) • LLM Systems (Claude API, OpenAI API Integration, vLLM, LoRA/QLoRA Fine-Tuning, PEFT, RLHF, DPO, LLaMA, Mistral, Prompt Engineering, Deterministic Workflows, LLM Evaluation, Cost Optimization, Deploying Chatbots, Deploying LLMs, Claude Code, Codex) • RAG (Hybrid Retrieval, Vector Databases, Evaluation Harness, Tiered Access, Custom Document Parsing, PDF/Clinical Data Extraction, Ragas, Multi-Tenancy) • NLP (Transformers, spaCy, Named Entity Recognition, Text Classification, Taxonomy Design, Rule-Based Extraction, Sentiment Analysis, Topic Modeling, Summarization, Information Extraction) • Generative AI (Structured Outputs, Pydantic Validation, Guardrails, Hallucination Prevention, AI Chatbot Development, AI Integration) • ETL & ML Pipelines • Time Series Applications at scale. - I personally prefer native APIs for building Agentic / LLM workflows. Domain Expertise: • Energy & Utilities (demand forecasting, carbon emissions, time series, pricing optimization) • Financial Services (compliance-ready RAG, churn prediction) • Life Sciences (biotech product classification, scientific NER, clinical data extraction, safety) • Telecommunications (voice classification, Whisper, ASR, diarization) Projects - Open source contributor (Langchain vLLM integration fix) - Enterprise RAG Engine with multi-tenancy, project-level isolation, custom vLLM deployments, agent live on the WhatsApp channel - customer support. - Finance-Specific RAG System with compliance features and RAG benchmarking - Enterprise Knowledge Base Chatbots Integrating (RAG daily sync on Notion, Slack, Website, Documents, evals, Live on Zendesk Customer Support Agent, Internal AI Agents on Slack(Deep Research, Q-A, Reporting), Blogpost creation with tone and fact checks.) - Production agentic workflows with state management, semantic processing, and monorepo CI/CD - SEO keyword clustering system processing 10k+ keywords under 10s using OpenAI embeddings + HDBSCAN - Enterprise Misspelling Detection Pipeline for 2M biotech products using FAISS similarity matching and 740k scientific corpus validation (Thermo Fisher) - Real-time Voice Classification System (90% accuracy, active learning pipeline) - Call Recommendation System with statistical engine for optimal calling times - Energy Market Forecast System for Budapest electricity prices - 500+ Class Text Classification with Fine-Tuned BERT - Extending a Lexicon using GloVe Word Embeddings - Databricks PySpark Data Pipeline for Aggregating Billion Scale Data - Time Series Analysis and Models on Energy Consumption Data from different locations in Belgium and Germany - API Integrations & Calculations on Electricity Business Objectives - Imbalanced Binary Classification on Anonymized Data (Oversampling + CatBoost & hGBM) - Data Processing Pipeline for 70m of Electricity Sensor Data for a Research Project Tech Stack: • Programming Languages: Python, SQL • Machine Learning & Deep Learning: TensorFlow, Keras, PyTorch, Scikit-Learn • NLP: LangChain, NLTK, Gensim, FAISS, Pinecone, pgvector • Time-Series: Prophet, TSMixer, ARIMA, SARIMAX, LSTM • MLOps & Data Engineering: Terraform, Linux, Apache Spark, Airflow, Docker, Flask, Streamlit, Gradio, MLflow, W&B, Optuna, CI/CD Pipelines, n8n workflows, Ragas • Cloud: Google (BigQuery, Cloud Functions, Cloud Run, Dataflow, Vertex AI, Firestore, Cloud Storage, Composer) • AWS (Lambda, SageMaker, S3, EC2, ECR, DynamoDB, Glue, CloudWatch) • Azure (Databricks-PySpark) • Database: PostgreSQL, Pinecone, Chroma • Data Manipulation & Statistics: Pandas, NumPy, OpenCV, Regex, SciPy, Statsmodels • Data Visualization: Matplotlib, Plotly • Web Scraping: BeautifulSoup, Requests • Building Custom NER Models & Linking, Question Answering, Text Similarity & Word Embeddings, Part-of-Speech Tagging & Dependency Parsing, Text Generation, Lexical Semantics & N-grams, Clustering • Logistic Regression, SVM, Decision Trees, Random Forest, Gradient Boosting Machines (XGBoost, LightGBM, hGBM), k-NN, CNN, RNN, K-Means, DBSCAN, HDBSCAN, OPTICS

🏅 Upwork Certified Python Developer 🏆 Top Rated Plus Freelancer (ranked in the top 3% on Upwork) ✅ 100% Job Success rate 👋 Hello! It's Bora, a full-stack developer, and automation expert. My main expertise is automating the boring stuff. Every company has some repetitive and daily tasks that follow specific rules. By creating automation software using these rules, you can streamline your processes, save time, and achieve scalability. The software can work tirelessly, giving you an edge in efficiency. I am mostly working on web automation projects. It can be done in multiple ways depending on your needs, but what I am generally using is: ✅ Python 𝘧𝘰𝘳 𝘱𝘰𝘸𝘦𝘳𝘧𝘶𝘭 𝘢𝘯𝘥 𝘧𝘭𝘦𝘹𝘪𝘣𝘭𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴. ✅ Selenium 𝘧𝘰𝘳 𝘴𝘦𝘢𝘮𝘭𝘦𝘴𝘴 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩 𝘣𝘳𝘰𝘸𝘴𝘦𝘳𝘴. ✅ Javascript 𝘧𝘰𝘳 𝘤𝘶𝘴𝘵𝘰𝘮 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯𝘢𝘭𝘪𝘵𝘪𝘦𝘴. ✅ Databases 𝘧𝘰𝘳 𝘥𝘢𝘵𝘢 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵. ✅ Proxy integration 𝘧𝘰𝘳 𝘨𝘦𝘰-𝘴𝘱𝘦𝘤𝘪𝘧𝘪𝘤 𝘯𝘦𝘦𝘥𝘴. ✅ API development and integration 𝘧𝘰𝘳 𝘴𝘦𝘢𝘮𝘭𝘦𝘴𝘴 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘰𝘯𝘴. ✅ Webhooks 𝘧𝘰𝘳 𝘳𝘦𝘢𝘭-𝘵𝘪𝘮𝘦 𝘯𝘰𝘵𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴. 𝘢𝘯𝘥 𝘮𝘢𝘯𝘺 𝘰𝘵𝘩𝘦𝘳 𝘧𝘦𝘢𝘵𝘶𝘳𝘦𝘴 𝘺𝘰𝘶 𝘮𝘪𝘨𝘩𝘵 𝘯𝘦𝘦𝘥. My expertise extends beyond these points, and I can provide additional functionalities like: • Slack/Discord/Mattermost integrations • Telegram bots, • UI development for managing automation, • Finding internal APIs of websites, and many other things I can do. By using my expertise, I can find the best stack for your needs, and design and develop the solution for you. Feel free to contact me about your automation needs. Looking forward to working with you!

Hello, I'm Kunzul, a Customer Support Specialist and Office Manager with 4 years of experience helping business owners manage customer complaints, reduce response times, track invoices, and ensure no request goes unanswered. I’ve worked with international clients in the USA, Turkey, Russia, and Canada, solving service bottlenecks and keeping businesses running smoothly. I fix customer service chaos whether it’s organizing messy inboxes, ensuring warranty claims aren’t delayed, managing refunds efficiently, or setting up a system where every inquiry gets handled on time. I have helped generate 50+ Yelp reviews for a family-owned business, boosting its credibility and customer engagement. I know how frustrating it is when: 🔴 Your inbox is overflowing, and you can’t tell what needs urgent attention. 🔴 Customers ask the same questions, wasting your team’s time. 🔴 Refunds and chargebacks pile up due to mishandled issues. 🔴 Your business relies on word-of-mouth, but unhappy customers aren’t leaving reviews. 🔴 You’re too busy running the business to follow up with every client. That’s where I come in. I SPECIALIZE IN ⬇️ ✅ Live Chat & Email Support – Fast, professional responses to every inquiry. ✅ Customer Complaint Resolution – Turning frustrated customers into repeat clients. ✅ CRM Setup & Optimization – Ensuring no customer request slips through the cracks. ✅ Order Processing & Billing – Managing invoices, warranties, refunds, and follow-ups. ✅ Automation & Workflows – Reducing repetitive tasks so your team can focus on growth. ✅ Team Coordination & Hiring – Finding, training, and managing customer support teams. Tools & Platforms: ⭐ Housecall Pro, Freshdesk, Yelp, Olark, Square (for customer support & business management) ⭐ Slack, Zoom, Microsoft Office, Google Suite (internal team collaboration) ⭐ Instagram, Facebook, LinkedIn for (for business growth & customer engagement) I offer short-term and long-term support, bringing efficiency, reliability, and peace of mind so you can focus on growing your business instead of putting out fires. 💡 Let’s eliminate customer service headaches and keep your clients happy!