Hire the Best Customer Retention Specialists
in Ireland

👉 The easiest way is to get in chat — DM me! ✅ Top 1% Email Marketing Expert | 500M+ in Klaviyo Attribution ✅ Klaviyo Superuser ✅ Proactive and respectful of your time (reach out with any question!)

PROFESSIONAL PROFILE Dynamic sales and customer success professional with talent acquisition experience over 10 years of experience in B2B/B2C account management, team leadership, and client relationship building, complemented by expertise in Applied Positive Psychology. I specialize in driving revenue growth (exceeding targets by 120%), enhancing customer retention by 35%, and leveraging strengths-based strategies to foster client trust and team performance. Fluent in Spanish and English, I excel in multicultural environments across tech, finance, and hospitality sectors. With a passion for talent acquisition and employee engagement, I’m transitioning into HR recruitment, applying positive psychology to attract top talent and optimize onboarding. Proficient in Salesforce, HubSpot, KPI analysis, and process optimization, I deliver measurable business impact and thrive in fast-paced settings.

Most business owners don’t struggle with revenue — they struggle with time and clarity in their financials.They’re spending hours on bookkeeping, working with outdated numbers, or making decisions without fully trusting their reports. That’s where I come in. I’m a freelance bookkeeper helping small to medium-sized businesses organize their financials, improve visibility, and make better financial decisions. 📊 Impact I’ve Delivered: Cleaned up 1–2+ years of inaccurate financial records, restoring reliable reporting • Managed bookkeeping across 10+ entities simultaneously, improving financial organization across portfolios • Processed and categorized 100+ transactions monthly with accurate reporting • Built cash flow and billing trackers, helping clients understand where their money is going • Helped business owners reduce time spent on bookkeeping by several hours per week • Improved billing accuracy and revenue tracking, leading to more consistent cash flow 💼 How I Help Businesses Grow I don’t just “do bookkeeping” — I help businesses: ✔ Make decisions based on accurate, up-to-date financials ✔ Improve cash flow visibility and control ✔ Identify where money is being made or lost ✔ Create structured financial systems that scale with the business ✔ Free up time to focus on clients, operations, and growth 🧾 Services: ✅ Monthly Bookkeeping (QuickBooks Online) ✅ Cleanup & Catch-Up (fixing messy books) ✅ Financial Reporting (P&L, Balance Sheet) ✅ Cash Flow Tracking & Excel Dashboards ✅ Accounts Payable / Receivable ✅ Project & Billing Tracking Systems 🤝 Why Clients Work With Me: • Experience managing multi-entity and project-based businesses • Strong focus on accuracy, structure, and consistency • Ability to turn messy data into clear financial insight • Reliable, proactive, and easy to work with

Detail-oriented and client-focused Customer Support Manager with extensive experience in customer success management, remote working, CRMs and general office administration. Adept at providing exceptional customer service, managing operations, and utilizing a wide range of digital tools and platforms. Known for excellent communication skills, strong organizational abilities, and a proactive, customer-centred approach to problem-solving.

Hey, I'm Mark. I'm a Certified ClickUp Expert & Verified ClickUp Consultant 🏆 I bring a wealth of experience in streamlining processes, optimising workflows, and boosting productivity to drive growth for your business. As a Verified ClickUp Consultant, I have a deep understanding of the capabilities and features, and an ability to utilise it to the fullest to help businesses optimise their operations and achieve their goals. I am highly organised, detail-oriented, and have excellent communication and problem-solving skills. My ability to understand the unique needs of your business allows me to provide tailored solutions that will help you achieve your goals. Whether you are looking to improve team workflows, streamline processes, or increase productivity, I am confident in my ability to help you and take your business to the next level. Here are some examples of my work: • I worked with an Organising Company to successfully implement ClickUp. They faced the challenge of standardising business processes and needed an improved client onboarding and project management system. I helped them to create and implement Standard Operating Procedures (SOPs) that ensured consistency and efficiency in their workflows. I also collaborated with them to design and implement a Sales and Onboarding Process, enhancing their client acquisition and onboarding experience. Additionally, I developed an extensive project tracking system within ClickUp to facilitate efficient project management. The result was a comprehensive system that significantly improved overall company performance. • I provided ClickUp consulting and implementation services for a Fintech Startup. The project management tool they were using was complex and did not meet their business requirements. I played a pivotal role in successfully managing a migration to ClickUp. I worked closely with the team to establish an extensive company framework, optimise workflows, and design Standard Operating Procedures (SOPs). I assisted them in seamlessly integrating Objectives and Key Results (OKRs) into ClickUp, ensuring a streamlined approach to goal alignment and progress tracking. This approach transformed their operations, giving them the flexibility and insight needed for long-term growth and success. • I had the pleasure of working with a Professional Services Company to streamline their recruitment process using ClickUp. The company was facing a common issue in the recruitment process, a slow and disorganised process that required HR to constantly chase feedback from multiple stakeholders, which resulted in delays and inefficiency. To solve this problem, I implemented an automated process in ClickUp that streamlined each stage of the recruitment process. The result was a more efficient and faster recruitment process, reduced administrative work for the HR team and improved communication among stakeholders. • I provided ClickUp consulting and implementation services for a Tax Accountancy. The problem they faced was that other consultants they had hired in the past made their processes more difficult and time-consuming. My solution was to rebuild and revamp their ClickUp implementation by creating new Spaces for client work, establishing new Workflows that improved their business operations, and adding Automations to streamline their processes. I also built custom Dashboards for the Leadership Team to monitor the progress of client work and ensured projects were delivered on time. The result was a more streamlined business process that helped boost performance and productivity. • I worked with an SEO Agency to improve their efficiency and productivity. The problem they faced was managing their team’s workload and keeping track of client deliverables. My solution was to advise on and implement Workflows that improved efficiency, this included creating new Task Lists and setting up Custom Automations. I also built Custom Dashboards that displayed dynamic content for Project Managers, providing them with real-time updates on the progress of client projects and helping them ensure timely deliverables. The result was an improvement in the efficiency and productivity of their team, and project managers had better oversight of client deliverables. I can't wait to implement processes in your business that will help your business be more productive, save you time and allow you to focus on the important tasks that drive revenue for your business.

Generated over $6M in Klaviyo email marketing revenue & worked with 55+ brands. I'm Jonny, a Klaviyo email marketing specialist helping ecommerce brands turn Klaviyo email marketing into their most profitable sales channel. From Klaviyo email marketing campaign setup and automation to full email design, copywriting and deliverability, I handle everything. Based in Ireland, working with brands worldwide. 📈 What my Klaviyo email marketing has actually delivered: - Taken Klaviyo email marketing revenue from 0% → 30-50% of total sales - Helped brands 2× monthly revenue in under 30 days with Klaviyo email marketing - Built automated Klaviyo email marketing flows and newsletters that print money while you sleep 💡 What you're hiring for: - Klaviyo email marketing flows & campaigns specifically for ecommerce - Premium Klaviyo email marketing design that converts, not just looks pretty - Full Klaviyo email marketing strategy, from segmentation to lifecycle sequencing - Klaviyo email marketing copywriting that sounds like your brand, not a robot - Klaviyo email marketing campaign optimisation to improve open rates, click rates and revenue Straight-talking Klaviyo email marketing execution, no fluff, no $7/hr shortcuts 🚀 How my Klaviyo email marketing can help you: - Make Klaviyo email marketing your highest ROI channel - Recover lost revenue with automated Klaviyo email marketing lifecycle flows - Improve Klaviyo email marketing deliverability so your emails actually land in inboxes - Build a Klaviyo email marketing retention strategy that keeps buyers coming back Free consultation, no pitch fest. I'll audit your Klaviyo email marketing setup, show you exactly what's leaking revenue, and give you a clear Klaviyo email marketing plan, whether we work together or not. Your Klaviyo email marketing should be printing. Let's fix that — schedule a free Klaviyo email marketing consultation with me today.