Hire the Best Communications Specialists
in Ireland

Partnership Specialist & Operations/Administrator with 17+ years in client communication, partnerships, administration, and business development. I help founders, startups, and busy teams stay organised, strengthen client relationships, and improve processes and workflows to boost efficiency and long term success. I’ve spent my career helping businesses create smooth client experiences and organised operations that support growth. My background in customer communication, account management, and business development means I understand how to balance great client relationships with efficient internal systems. Over the years, I’ve built strong partnerships, managed outreach and follow-ups, and helped handle back end details that keep projects moving. I’m comfortable managing both client-facing and internal work, everything from documenting processes and coordinating communication to organizing calendars, inboxes, and team tools. I regularly use Zoho, HubSpot, Intercom, Notion, Trello, Asana, Clickup and Google/Microsoft Workspace. Clients describe me as proactive, responsive, reliable, and quick to get things done. I like to anticipate what’s needed, take initiative, and keep everyone in the loop so nothing falls through the cracks. If you’re looking for someone who can help you build strong partnerships, bring structure to your operations, and keep things running smoothly, I’d love to connect.

I help e-commerce brands deliver exceptional customer experiences through professional customer support, efficient order management, and seamless day-to-day operations. With experience supporting online stores, I assist customers through email, live chat, and phone support while ensuring inquiries, orders, refunds, exchanges, and tracking requests are handled accurately and promptly. My goal is to increase customer satisfaction, improve retention, and create a smooth shopping experience that strengthens brand loyalty. I am experienced in managing Shopify stores, processing orders, updating product information, coordinating order fulfillment, monitoring inventory, and supporting daily e-commerce operations. I also work with CRM and customer support platforms to maintain organized communication and provide timely issue resolution. My areas of expertise include: • Customer Support & Customer Service • Email, Live Chat & Phone Support • Shopify Store Management • Amazon Customer Support • Order Processing & Order Tracking • Order Fulfillment Coordination • Product Listings & Product Updates • Inventory Management • Refunds, Returns & Replacement Orders • Customer Experience & Customer Retention • CRM & Customer Support Systems • Gorgias, Zendesk, Intercom & Similar Platforms • Administrative Support & Virtual Assistance I am known for being reliable, proactive, highly organized, and detail-oriented. Whether managing high volumes of customer inquiries, coordinating orders, or supporting daily store operations, I focus on delivering professional communication, fast response times, and high-quality customer care. If you are looking for a dedicated E-commerce Customer Support Specialist and Virtual Assistant who can help streamline operations while providing outstanding support, I'd be happy to discuss how I can contribute to your business. Ready to get started? Send me a message!

My career reflects my passion and ability in communications. I have enjoyed immense success as a State Examiner, Chairperson, Teacher and Department Head. Whether it is presenting, writing historical pieces or editing the work of others; I approach each job with the aim of providing the maximum benefit to benefactors and in turn, producing something that I can be proud of. I have effectively led initiatives in curriculum development within schools and have also taken on the role as Chairperson of my teaching association group (2024- 2025). These roles allowed me to foster collaboration amongst fellow educators and have meant that we have been able to produce courses and materials that best serve the students and departments. I have enjoyed great success in these positions, due to my skills in leadership and project management. I have also been lucky to be able to apply these skills outside of my profession, in the voluntary role of youth coordinator and drama teacher, allowing me to further nurture the important trait of creativity, in young minds. I am a fully trained editor and examiner and I have spent a great deal of my time correcting essays, designing examination material and generating fair rubrics. In addition, I have gained three years of experience as one of only five examiners for the Irish State in the subject of Classics (2022- 2025). This has been invaluable to me in furthering my skills of analysis, with a focus on historic detail. As a naturally outgoing and driven person, with seven years of teaching experience, I'm eager to venture outside of the classroom and to leverage my skill set to help organisations to develop impactful educational programs or training solutions. If you are looking for commitment, creativity and meaningful insight, I would love to connect to see how I can contribute to your project!

New to Upwork, but not new to the industry. With 10+ years of expertise in corporate communications, marketing and storytelling, I deliver work to the highest standard, whether it is a high-end marketing strategy, thought leadership, copywriting, or editing. I make sure I go the extra mile for all my clients. I specialise in business and psychology. I’ve: - Worked as senior manager for one of London's most successful tech-PR agencies - Been Head of Marketing for a London-based Sustainability consultancy - Head of Marketing for a high-end Gallery based in Cape Town - Published two books, blending psychology and personal growth - Edited dozens of manuscripts, from fiction to historical novellas and spiritual nonfiction, including developmental and line edits for boutique publishing house, Jumping Frog Books. What I can offer - Marketing Content - strategy, website, copywriting - Editing & Proofreading –  Nonfiction, fiction, children’s books, novellas, corporate docs, magazines - Article & Blog Writing (500–1,500+ words) – Thought leadership, SEO content. - Social media content planning, Canva design, caption and posting - Website Copy & Brand Development — Messaging frameworks, tone of voice, copywriting and/or design. Background As well as my ongoing work as a writer and copywriter, I worked as Senior Marketing Manager at one of London’s top PR agencies, juggling content for up to 8 clients at a time across fintech, crypto, VC, and sustainability. I then led marketing for a London-based sustainability consultancy with projects across Africa and Asia, before returning to Cape Town and Zimbabwe to support impact-driven brands in agriculture, finance, and wellness. Alongside my client work, I’m pursuing an MSc in Psychology, deepening my understanding of human behaviour.

Hi, I'm Jill 👋 I help founders and small teams organise, streamline and scale their operations using systems, automation, AI tools and clear processes. Over the last 10+ years I've worked across operations, executive support, project coordination and startup environments, most recently as Operations Manager at an AI healthcare startup where I helped build the internal operating system behind a fast-growing remote team. I specialise in taking messy or overwhelming workflows and turning them into systems that actually make day-to-day work easier. That can include: • SOPs & process documentation • ClickUp setup and workflow optimisation • AI-assisted operations and automations • Founder support and operational coordination • CRM and admin systems • Internal knowledge bases • Project and task management • Content and marketing operations I’m highly proactive, fast to learn new tools, and comfortable owning projects with minimal oversight. Clients typically hire me when they need someone reliable who can bring structure, momentum and calm to growing businesses. I don’t disappear between messages, I communicate clearly, and I genuinely care about helping businesses run better. If that sounds like what you're looking for, feel free to reach out :)

Hello, my name is John Naughton. I’m the Owner & CEO of the Institute of Project Management (IPM), an internationally recognised project management training and certification organisation, and the founder of IPM Software, where we help businesses improve how they manage work through ClickUp, Monday, Jira, and AI-powered automation. Having hired over 300 freelancers, I understand what clients value most: clear communication, reliability, and work that delivers real results. That experience now shapes how I work with clients on the freelancing side - with a focus on transparency, responsiveness, and strong execution. Through IPM Software, we help organisations choose, implement, and optimise project management systems that fit the way their teams actually work. Our services include software selection, implementation, workflow audits, strategic mapping, dashboard creation, integrations, automation, and AI-enabled workflow design. Since 1989, the Institute of Project Management has been advancing project management certification and methodology across the globe. IPM Software extends that experience into practical systems implementation, helping clients improve visibility, efficiency, and accountability across their operations. I bring a strong commercial and technical background, including experience in investment banking, trading, and executive leadership. I hold an MSc in Finance from Imperial College London, am a Chartered Accountant (ACCA), hold a BComm from University College Dublin, and am a Certified Senior Project Manager (IPMA Level B).