Hire the Best Customer Experience Specialists
in Nigeria

Hi there, I’m Sarah-Josephine Equere, a CX professional with experience supporting global SaaS, e-commerce and fintech platforms across high-volume, high-stakes environments. I specialize in building support systems that reduce friction for customers, improve response quality, and help teams scale without losing empathy or efficiency. I’ve worked in fast-paced, remote-first companies where customer experience is tightly linked to retention, revenue, and compliance. My background spans frontline support, enablement, process documentation, and cross-functional collaboration with product, engineering, and operations teams. If you’re looking for someone who understands both the customer’s pain points and the internal mechanics required to resolve them, I bring that balance. What I Help Businesses With 1️⃣ Customer Support Operations I support customers across chat, email, and ticketing systems, handling complex, time-sensitive issues while maintaining clarity, professionalism, and empathy. Focus areas include: - Tier 1–2 customer support - Escalation handling and root-cause analysis - SLA adherence and quality assurance - Knowledge base usage and improvement Tools & Platforms: Zendesk, Intercom, Freshdesk, Jira, Slack, Notion 2️⃣ Customer Success & Retention I work closely with customers post-onboarding to ensure adoption, reduce churn, and increase long-term value. My approach is proactive, structured, and data-informed. Experience includes: - Customer onboarding and education - Account health monitoring - Usage-based follow-ups - Feedback collection and insight sharing with product teams 3️⃣ Support Enablement & Process Improvement I help teams operate better by improving how support work is documented, taught, and scaled. Key contributions: - Creating SOPs, internal playbooks, and macros - Improving response templates and tone consistency - Supporting new-hire ramp-up and mentoring - Identifying workflow gaps and recommending fixes 4️⃣ SaaS & Fintech Experience I’ve supported products operating across different regions, time zones, and regulatory environments, including payroll, payments, and financial tools. This has sharpened my attention to detail, data accuracy, and compliance-sensitive communication. Tools & Skills Snapshot Support & CX: Zendesk, Intercom, Freshdesk Collaboration: Slack, Notion, Confluence Issue Tracking: Jira, Linear Documentation: SOPs, knowledge bases, internal wikis Strengths: Clear communication, organization, escalation handling, customer empathy, process thinking What Clients Appreciate About Working With Me - I communicate clearly and consistently - I take ownership of issues from start to resolution - I understand when speed matters and when accuracy matters more - I represent your brand professionally with customers If you need reliable customer support, customer success assistance, or help improving how your support operation runs day-to-day, I’m happy to discuss how I can help.

I am a passionate customer support/success specialist with knowledge in account management, customer support, CRM software, User Acceptance Testing, product knowledge, legal/compliance(inclusive but not limited to AML, and PEP), and banking expertise. I also hold a degree in language studies, complemented by a master's degree in International Law and Diplomacy, focusing extensively on global trade studies. I have worked in customer-facing roles(sales, marketing, and customer support) for over 5 years now and it has enabled me to develop onboarding/user flows enabling the perfect end-to-end user journey. I have been able to master the art of internal and external communication which has driven several business and product goals. Customer service in the Fin-Tech industry has been an exciting journey, from basic technical knowledge to product acquisition as well as business development all in the bid to provide top-notch and adequate customer service. I am proficient with CRM tools like; Zendesk, Freshdesk, Jira, Intercom, specialist, Looker Studio, Metamap, SAP, and Google Documents. My watchword is "I am the customer's last bus stop".

Customer Support Specialist helping eCommerce businesses, SaaS companies, SaaS startups, and growing brands deliver exceptional email support, phone support, live chat support, customer service, CRM management, ticket management, and customer satisfaction. If managing customer emails, live chats, phone calls, support tickets, CRM records, and repetitive customer inquiries is taking valuable time away from growing your business, I can help. I provide fast, professional, and reliable customer support that keeps customers informed, resolves issues efficiently, and ensures every interaction reflects your brand. What I Can Do for You ◆ Email Support Respond to customer inquiries professionally, provide accurate information, resolve concerns, and maintain your brand's voice through clear and friendly communication. ◆ Live Chat Support Assist customers in real time, answer product and service questions, guide them through purchases, and resolve issues quickly to deliver an excellent customer experience. ◆ Phone Support Handle inbound and outbound customer calls professionally, helping customers with account issues, product inquiries, order processing, and general support. ◆ Customer Support & Ticket Management Manage customer inquiries, complaints, returns, refunds, billing questions, subscriptions, and support tickets while documenting every interaction accurately and ensuring timely follow-up. ◆ CRM & Administrative Support Maintain accurate customer records, update CRM systems, organize customer information, manage support workflows, perform data entry, and ensure customer interactions are properly documented. ◆ Order & Account Management Help customers manage their orders and accounts by providing timely, accurate, and professional support. I Can Assist With: ✦ Order processing and tracking ✦ Returns and refunds ✦ Account management ✦ Login assistance ✦ Product information ✦ Subscription support ✦ Billing inquiries ✦ General customer support Tools & Platforms ◆ HubSpot CRM ◆ Zendesk ◆ Freshdesk ◆ Intercom ◆ Help Scout ◆ Shopify ◆Gorgias ◆ Google Workspace ◆ Microsoft Office ◆ Slack What You Can Expect ◆ Professional and friendly email communication ◆ Fast phone and live chat support ◆ Accurate responses to customer inquiries ◆ Organized ticket and inbox management ◆ Reliable CRM record updates ◆ Consistent customer follow-up ◆ Excellent written and verbal communication ◆ Strong attention to detail ◆ Customer-focused problem-solving Whether you need ongoing email, phone, and live chat support or extra help managing customer inquiries and CRM records during busy periods, I'm ready to become a dependable extension of your team. If you're looking for a Customer Support Specialist who can provide professional Email Support, Phone Support, Live Chat Support, CRM Support, Ticket Management, and outstanding Customer Service, click "Invite to Job" or send me a message. I'd love to learn more about your business and help you deliver an exceptional customer experience.

Customer inquiries piling up? Slow response times affecting customer satisfaction? Need someone who can step into your Shopify store or SaaS platform, take ownership of customer support, and represent your brand like a valued member of your team? You've found the right person. I help Shopify stores, eCommerce brands, SaaS companies, and startups deliver fast, professional, and reliable Customer Support through Email Support, Live Chat Support, Help Desk platforms, and CRM systems. Whether it's responding to customer inquiries, managing support tickets, resolving order issues, assisting with customer onboarding, or troubleshooting accounts, I make sure every customer receives timely, thoughtful, and solution-focused support. Your customers don't just remember how quickly you responded. They remember how you made them feel. That's the standard I bring to every customer interaction. I believe great Customer Support starts before the first ticket arrives. I take time to understand your product, workflows, and customer journey so I can provide accurate, confident, and personalized support from day one. How I Can Support Your Business: ✔ Faster response and resolution times ✔ Reduced customer complaints and chargebacks ✔ Improved customer satisfaction and retention ✔ Organized inbox and help desk management ✔ Smooth communication during high sales volume Services I Provide: • Shopify Customer Support • Email & Live Chat Support • Order Tracking & Processing •Refunds, Returns & Exchanges • Customer Complaint Resolution • Inbox & Ticket Management • Shipping & Delivery Support Tools & Platforms: Shopify | Zendesk | Gorgias | Freshdesk | HubSpot | Slack | Gmail Why Clients Work With Me: ✔ I learn your product quickly so I can provide accurate support with minimal supervision ✔ Fast and reliable communication ✔ Calm and professional problem-solving ✔ Ability to manage high-volume support efficiently ✔ Focus on customer satisfaction and brand reputation. I don’t just respond to tickets. I help create a better customer experience that keeps customers happy and coming back to your store. If you're looking for someone who can step in quickly, take ownership of your customer support, and represent your brand with professionalism and care, I'd love to be part of your team. Send me an invitation or message today, and let's discuss how I can help you create an exceptional customer experience that keeps your customers coming back. Rose.

Customers don’t usually leave because they had one bad experience. They leave when they repeatedly feel unheard, unsupported, or unimportant. That’s where I come in. I’m a Customer Support & Success Specialist with hands-on experience supporting customers for a U.S.-based company, where I focus on reducing churn, improving retention, and turning frustrated customers into loyal brand advocates. I handle customer support through email, live chat, and ticketing systems, including complaints, troubleshooting, order issues, escalations, follow-ups, and customer enquiries. I’m also experienced in client onboarding, account management, and making sure customers continue to get value after they sign up. I’m proficient with HubSpot, Zendesk, Freshdesk, Intercom, Salesforce, Zoho, and Shopify, and I’m comfortable learning new tools and adapting quickly to existing workflows. What makes my approach different is that I don’t see support as simply answering tickets. I look for the reason behind the customer’s issue, communicate proactively, follow through, and make sure the customer feels valued throughout the process. If you need someone who can support your customers, protect retention, manage your CRM, and represent your brand professionally, I’m ready to help.

response time costing you customers — or are back-office tasks slowing you down? Whether it’s an overflowing inbox, unhappy customers, or a to-do list that never ends — I’m here to take it off your plate. I’m Dele, a reliable Customer Support Specialist and Virtual Assistant helping e-commerce businesses and startups run smoother, respond faster, and grow without the overwhelm. Here’s what I can do for you: • 📧 Email & live chat support with 24-hour response guarantee • 🎫 CRM management and ticket handling • 📅 Calendar management and appointment scheduling • 🔍 Research, data entry, and report preparation • 📁 File organization and inbox management • 💬 Clear, empathetic communication that retains customers I’m detail-oriented, proactive, and comfortable working independently with minimal supervision. Whether you need a dedicated support agent, a virtual assistant to manage your day, or both — I deliver results from day one. My background in production and quality control has sharpened my ability to stay accurate, organized, and professional under pressure — skills I bring to every client interaction. Tools I’m familiar with: Zendesk, Google Workspace, Slack, Trello, Notion, and MS Office. Let’s work together so you can focus on what matters most — growing your business. 📩 Message me — I typically respond within the hour.