Hire the Best Customer Experience Specialists
in the Dominican Republic

10+ years of experience in bilingual customer support, technical support, case coordination, billing support, and client account management across remote U.S.-facing roles. My core skills include live chat and email support, CRM documentation, issue resolution, first-contact resolution, SLA compliance, data entry, case follow-up, and English/Spanish communication. One of my key achievements is maintaining a 90% first-contact resolution rate while supporting high-volume customer cases and complex account issues. I'm seeking remote opportunities as a Bilingual Customer Support Specialist, Customer Success Specialist, or Technical Support Representative, where I can provide accurate, professional, and solution-focused support.

Thank you for visiting my profile, I am responsible, disciplined, and a fast learner. I have been playing an important role as a customer support in the call center industry for high-profile companies such as Foot Locker, Altice, and Roblox. I have also worked on several translation projects through Upwork with 100% satisfaction from my clients. How I can help you: ✅Customer Support - Live chat support - Email Support - Phone support - Social media support -Tech support -Moderation ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, instructions, and medical diagnoses. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research

𝙃𝒆𝙡𝒍𝙤! 𝑰’𝒎 𝒀𝙖𝒓𝙞𝒃𝙚𝒍 𝑬𝙨𝒑𝙞𝒏𝙖𝒍 Customer Support Expert | Onboarding Specialist | Renewal Specialist 𝗪𝗵𝗮𝘁 𝗖𝗮𝗻 𝗜 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺? If you’re looking for someone who doesn’t just solve problems but also builds trust and loyalty with your customers, look no further! With over 5 years of experience in customer support, I’ve honed skills that allow me to thrive in fast-paced and challenging environments. 𝐌𝐲 𝐒𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫𝐬: ✨ 𝐓𝐞𝐜𝐡-𝐬𝐚𝐯𝐯𝐲 𝐭𝐨 𝐭𝐡𝐞 𝐦𝐚𝐱: I’m an expert in Zendesk, Spark, Kustomer, Slack, VMWare, and Horizon. I don’t just use these tools—I master them! ✨ 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 𝐭𝐡𝐚𝐭 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐬:I have the ability to understand customer needs and deliver solutions that don’t just fix issues but also delight. ✨ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: I’ve managed teams of up to 20 people, ensuring smooth processes and precise goal achievement. ✨ 𝐁𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐚𝐧𝐝 𝐦𝐮𝐥𝐭𝐢𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥: As a native Spanish and English speaker, I can communicate with customers worldwide, breaking barriers and building bridges. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? 𝐈’𝐦 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦-𝐬𝐨𝐥𝐯𝐞𝐫: I don’t wait for issues to escalate—I tackle them head-on and deliver quick, effective solutions. 𝐈 𝐬𝐭𝐚𝐲 𝐜𝐚𝐥𝐦 𝐮𝐧𝐝𝐞𝐫 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞: In critical situations, I’m the person who keeps cool and finds a way forward. 𝐈 𝐚𝐝𝐚𝐩𝐭 𝐭𝐨 𝐚𝐧𝐲 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭: Whether working in a team or independently, I always bring my A-game. 𝐌𝐲 𝐏𝐡𝐢𝐥𝐨𝐬𝐨𝐩𝐡𝐲: I believe every customer interaction is an opportunity to make a difference. It’s not just about solving a problem, it’s about creating an experience that makes the customer want to come back. 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐓𝐚𝐤𝐞 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐍𝐞𝐱𝐭 𝐋𝐞𝐯𝐞𝐥? With me on your team, you’ll not only get a skilled professional but also a committed ally dedicated to excellence and customer satisfaction.

With over 5 years of experience across customer experience, client success, and operations, I’ve developed a strong ability to support customers, manage detailed workflows, and keep communication clear and organized in fast-paced environments. Throughout my work in SaaS, healthcare, e-commerce, and industrial sectors, I’ve supported users, coordinated cross-functional communication, and ensured daily operations run smoothly from start to finish. My career includes roles at Teleperformance (Xfinity), Telehealth Certification Institute, Veterinary Marketing, Cirtuo, and Volition, where I managed onboarding, handled high-volume inquiries, coordinated with vendors and fulfillment teams, processed purchase orders, and maintained accurate CRM and operational documentation. I’m experienced in simplifying complex issues, resolving technical questions, and providing a steady, reliable point of contact for clients and internal teams. I’m fluent in English and Spanish, speak intermediate French, and work confidently with tools such as HubSpot, Zendesk, Salesforce, Monday, Shopify, Jira, Asana, Slack, Kajabi, Google Workspace, Coupa, various ERPs, and LMS platforms like Moodle. I bring strong organizational skills, excellent communication, and a proactive, solution-focused mindset to every project. I adapt quickly, anticipate needs, and consistently deliver a smooth and professional customer experience.

Bilingual Virtual Assistant and Customer Support Specialist with 3+ years of experience in customer service, administrative support, healthcare operations, and digital engagement. Skilled in managing high volume workflows, lead generation, CRM systems, and cross functional support while maintaining accuracy, efficiency, and strong client communication. Experienced in insurance verification, patient coordination, HIPAA compliance, and process improvement, as well as social media engagement and online research. Known for being detail oriented, proactive, and reliable, with the ability to quickly adapt, optimize workflows, and deliver a high quality client and customer experience in remote environments. Administrative & Operational Skills Email & Calendar Management • Data Entry & Record Keeping • Spreadsheet Management (Excel, Google Sheets) • File Management & Cloud Organization • Meeting Coordination & Note taking • Time Management • Organizational Skills • Discretion & Confidentiality Tools & Platforms Google Workspace • Microsoft Office • Asana • Monday • Notion • Slack • Zoom • Google Meet • WhatsApp • Shopify • Canva • Zillow • Outlook • Google Remote Desktop CRM & Communication Systems Zendesk • Richpanel • Gorgias • Zendesk Talk • Dialpad • Teleconsole • VoIP (UCaaS) Systems Social Media & Digital Support Facebook • Instagram • TikTok • Social Media Engagement & Commenting • Online Research • Amazon Seller Central (Entry Level) Healthcare Operations & Compliance HIPAA Compliance • Patient Privacy • Telehealth Support • Insurance Verification • Follow ups & Retention • Conflict Resolution • Communication Management Operations & Process Improvement Workflow Optimization • Process Improvement • SOP Development • Quality Assurance • Performance Tracking

Bilingual Customer Service Specialist | Zendesk Expert | E-Commerce Support $10.00/hr ✅Thank you for visiting my Upwork profile!✅ Greetings! I am a dedicated Customer Service Specialist with a profound commitment to excellence and over 6 years of extensive experience in the dynamic Call Center Industry. Professional Highlights: 🔹 Multilingual Expertise: Proficient in both English and Spanish, offering seamless communication for a diverse clientele. 🔹 Versatile Skill Set: ✅ Email Handling (EN/SPA) ✅ Chat Support (EN/SPA) ✅ Tech Support (EN) ✅ QA (Call Quality Insurance, EN/SPA) ✅ Cold Calling (EN/SPA) ✅ Retention Agent (EN/SPA) ✅ Billing and Sales (EN/SPA) ✅ Collection Agent (EN/SPA) 🔹 Technologically Adept: Well-versed in various CRM systems, including Zendesk and Salesforce, Additionally, proficient in Microsoft Office tools (Word, Excel, PowerPoint). Why Choose Me? ✨ Proven Expertise: With a successful track record in handling diverse customer service functions, I bring a wealth of experience to the table. ✨ Adaptable Learner: Known for my capacity to quickly grasp new concepts and technologies, ensuring a swift integration into your team. ✨ Customer Satisfaction Focus: Committed to elevating customer satisfaction levels by providing top-notch service and resolving issues effectively. By selecting me, you're choosing a dedicated professional who will enhance your company's customer satisfaction levels. I am confident in my ability to complete all assigned tasks and contribute to your organization's success. Feel free to reach out to schedule an interview and discuss how I can bring my skills to benefit your team.