Hire the Best Customer Experience Specialists
in the Dominican Republic

Hey! I'm Rosandi Minyety, a creative Social Media Manager and Customer Experience Specialist with a rich background in administrative tasks and sales spanning over 2 years. My expertise has been acquired through collaborations with diverse companies across the USA, Dominican Republic, and Europe, managing corporate-level tools such as Zendesk, Zoho CRM, Shopify, Slack, Chat GPT, Trello, Metricool, Google Suite, Calendly, Canva, Modash and Loom, with proficiently in both English and Spanish. Additionally, my experience extends to teaching English as a Foreign Language, encompassing both remote and on-site settings. I thrive on challenges and embrace new opportunities with enthusiasm. Therefore, I am looking to work with both growing and successful organizations that reward achievement and offer great opportunities for career development. I am open to receive any needed training and I’m sure my adaptability and commitment will guarantee that I not only deliver quality work but also adhere to deadlines diligently. Furthermore, I am knowledgeable crafting persuasive copy, engaging blog posts, and meticulously proofreading legal documents. Consider me your go-to resource for any linguistic needs. As a Virtual Assistant, I excel in navigating dynamic environments, handling a spectrum of tasks with responsibility. I work with a very strong and reliable internet speed and I am fully available with a flexible schedule to adapt to any TimeZone. Thank you for considering my profile, I appreciate your time. Let's collaborate together!

Customer satisfaction isn't just part of my job. It's been the foundation of my career for over 25 years. I'm Franklin, a Senior Customer Support and Customer Success professional with extensive experience across healthcare, technology, legal services, renewable energy, telecommunications, consumer electronics, and e-commerce. Throughout my career, I've supported customers and teams while building long-term client relationships. Clients value my professionalism, patience, problem-solving skills, and ability to create positive customer experiences, even in challenging situations. Outside of work, I enjoy continuous learning and I'm currently expanding my technical skills in HTML, CSS, JavaScript, and Python while building projects in Visual Studio Code. If you're looking for someone dependable, adaptable, and a quick learner who genuinely cares about your customers and your business, I'd love the opportunity to work with you.

Bilingual Virtual Assistant and Customer Support Specialist with 3+ years of experience in customer service, administrative support, healthcare operations, and digital engagement. Skilled in managing high volume workflows, lead generation, CRM systems, and cross functional support while maintaining accuracy, efficiency, and strong client communication. Experienced in insurance verification, patient coordination, HIPAA compliance, and process improvement, as well as social media engagement and online research. Known for being detail oriented, proactive, and reliable, with the ability to quickly adapt, optimize workflows, and deliver a high quality client and customer experience in remote environments. Administrative & Operational Skills Email & Calendar Management • Data Entry & Record Keeping • Spreadsheet Management (Excel, Google Sheets) • File Management & Cloud Organization • Meeting Coordination & Note taking • Time Management • Organizational Skills • Discretion & Confidentiality Tools & Platforms Google Workspace • Microsoft Office • Asana • Monday • Notion • Slack • Zoom • Google Meet • WhatsApp • Shopify • Canva • Zillow • Outlook • Google Remote Desktop CRM & Communication Systems Zendesk • Richpanel • Gorgias • Zendesk Talk • Dialpad • Teleconsole • VoIP (UCaaS) Systems Social Media & Digital Support Facebook • Instagram • TikTok • Social Media Engagement & Commenting • Online Research • Amazon Seller Central (Entry Level) Healthcare Operations & Compliance HIPAA Compliance • Patient Privacy • Telehealth Support • Insurance Verification • Follow ups & Retention • Conflict Resolution • Communication Management Operations & Process Improvement Workflow Optimization • Process Improvement • SOP Development • Quality Assurance • Performance Tracking

Thank you for visiting my profile, I am responsible, disciplined, and a fast learner. I have been playing an important role as a customer support in the call center industry for high-profile companies such as Foot Locker, Altice, and Roblox. I have also worked on several translation projects through Upwork with 100% satisfaction from my clients. How I can help you: ✅Customer Support - Live chat support - Email Support - Phone support - Social media support -Tech support -Moderation ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, instructions, and medical diagnoses. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research

With over 10 years of experience 10 years of experience in Customer Service and Technical Support. I am fully skilled in handling customers appropriately, ensuring customer satisfaction and loyalty. I have a professional and positive phone manner, I'm fully bilingual, I can provide email support, chat, ticket, and phone support and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I have a drive for results, I am extensively organized, and understand that being detail-orientated is key in managing time and efficiency. I have great communication skills and a dedication to positive work and customer relations.

I’m a bilingual (English/Spanish) Customer Support and Technical Support specialist with hands-on experience supporting users, managing tickets, and working with SaaS platforms in real business environments. Professionally, I’ve supported customers and internal teams using tools like Shopify, Gorgias, Salesforce, LivePerson, Google Workspace, and Office 365. My work has included handling customer inquiries via chat and email, performing accurate data entry, updating records, troubleshooting access and application issues, and documenting resolutions in ticketing systems. In addition to my professional experience, I have a strong IT background. I regularly work with Windows and Linux systems, perform system setup and troubleshooting, manage software installations and updates, and resolve connectivity and basic technical issues. This allows me to communicate effectively with technical teams and resolve issues faster at the support level. I’m detail-oriented, calm under pressure, and focused on delivering reliable, well-documented support. I’m looking for long-term opportunities in customer support, technical support, or data-focused roles where clear communication and consistency is #1.