๐Looking for an expert Customer Service Specialist, virtual assistant or translator?
โ๏ธYou are looking at the right profile! I am an experienced virtual assistant who has been supporting small and medium business. I have more than 3 year as a customer service for companies as Macy's, Farmers Insurance Exchange and others.
๐จ๏ธI am bilingual, with proficiency in both English and Spanish, which is my first language. This skill allows me to communicate effectively in diverse environments and connect with a wider range of clients and colleagues.
โ Customer support
โ Email
โ Admin Work
โ Translate documents
โ Leadership, Training, and Management
๐๐ผHope to have the opportunity to work with you
Leury M.
Mission Driven - Operations Support Specialist
Santo Domingo, Dominican Republic
$12/hr$12 per hour5.0 (30) 43 jobs $10K+ total earnings
Hi, this is ๐ ป๐ ด๐๐๐welcome to my profile!
๐๐ง๐๐๐ซ constant rebuilding๐ง& ๐จ๐ฉ๐ญ๐ข๐ฆ๐ข๐ณ๐๐ญ๐ข๐จ๐ง ๐
๐ธ๐น๐๐๐ ๐๐ผ:
๐Hold a degree in Modern Languages from the DR. In addition to my native language (Spanish), I am fluent in English and Portuguese. I have over 8 years of experience collaborating in BPO/KPO and other industries, in areas like backoffice, operations and client/customers/providers/suppliers and different facing positions. Additionally I've also worked in different fields as a seasonal contractor and freelancer here and other platforms.
๐ผThanks to my skills and experience, Iยดve had the chance to diversify my career between education and the service industry. I've also built unique skills which have turned me into a more inclusive and culturally aware individual who thrives in different work settings and paces.
๐ป ๐ Into languages and micro-learning and passionate about ongoing knowledge acquisition and sharing. I am a lifelong learner and curious person who is always ready to try new things.
๐พ๐ ๐๐ง ๐ฆ๐ฒ ๐ฌ๐ฉ๐๐ซ๐ ๐ญ๐ข๐ฆ๐๐ฌ๐น๏ธ:
I am a sports enthusiast who plays tennis and watches basketball and other sports. Once in a while, I join multicultural and volunteering activities that interest me in my town to have/know interesting experiences and people. I love local and international music, food, and film festivals. I enjoy reading, riding my bike around town, listening to podcasts while doing some chores. I love playing sudoku when I want to feel challenged.
๐๐ ๐๐๐๐๐โ:
๐ฉ๐๐๐๐๐๐๐ ๐ฉ๐๐๐๐๐๐๐ ๐ฐ๐ก๐๐ฅ๐ ๐๐ ๐ ๐๐๐ ๐ ๐ป๐๐๐๐ ๐๐ ๐ฏ๐๐๐๐๐๐๐!
Whether teaching, translating, interpreting, or providing quality service and satisfaction to a client base. I am highly motivated to keep exploring different options and collaborating wherever this platform takes me. Thank you for taking the time to read these lines as you look through my profile.
NOTE: Regardless of what you see in my profile, everything is up to negotiation and based on the remote work conditions and structure you provide. I am fully equipped with my own in-hone office with everything needed to work from home (Backup power station, two screens, a laptop and high speed internet).
Does this align with you? If so ... Let's get started โก and achieve project goals together! ๐
๐๏ธ๐๐ก๐ฒ ๐ฆ๐๐ฒ ๐ ๐๐ ๐ญ๐ก๐ ๐๐๐ฌ๐ญ ๐จ๐ฉ๐ญ๐ข๐จ๐ง ๐๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ?โญ
๐ฃ๏ธ๐๐ฌ๐ฌ๐๐ซ๐ญ๐ข๐ฏ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ค, I'm versed in several languages besides English. I am very communicative and will approach you professionally with as many questions as needed, making sure I fulfill your needs or help you discover them on the way
๐๏ธ๐๐ซ๐ ๐๐ง๐ข๐ณ๐๐ญ๐ข๐จ๐ง๐, I balance time management, pay attention to every detail, and prioritize each project to avoid misunderstandings, working in a rush, stress, or delivering unwanted results. I am clear about my availability and will let you know when I am not. NO ghosting.
โ๏ธ๐๐ฎ๐ฌ๐ญ๐ฅ๐ ๐๐ง๐ ๐๐ซ๐จ๐ฐ๐ญ๐ก ๐๐ข๐ง๐๐ฌ๐๐ญ๐งฐ self-taught /driven and task focused, easy to train, and to self-adapt to your ongoing business setting/needs. Known for thriving in repetitive, fast peace and also changing enviroments. I don't delegate motivation to things out of my control, I can work under pressure, but not under disrespect and disconsideration.
๐ท๐พโโ๏ธ๐๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐๐ฅ ๐๐ฐ๐๐ซ๐๐ง๐๐ฌ๐ฌ๐ All-around experience working for/with a diverse range of companies and peers from different social and cultural backgrounds. I collab as much as possible with my team mates.
๐ฃ ๐๐จ๐ง๐ฏ๐๐ง๐ข๐๐ง๐ญ ๐๐ข๐ฆ๐๐ณ๐จ๐ง๐๐ GMT-4 / EST - LATAM based, which makes me responsive, diligent, and reliable enough regarding my offered service and overlapping yours.
๐๐๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐๐ง๐๐ฒ๐ฏ when delivering amicable, respectful,clear standards and expectations.
๐๐๐๐ ๐๐๐ ๐ ๐๐๐๐๐๐?
โฌ๐๐๐ง๐ ๐ฎ๐๐ ๐ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ ๐๐จ๐ฅ๐โฌ
๐ฉ๐พโ๐ซ Teaching / Tutoring / Training and Mentoring
๐ฃ๏ธ Conversational Classes.
๐ Translation / Transcribing projects.
๐จ๏ธ๐ค AI and Chatbots Trainer / Prompter.
๐ English for Specific Purposes / Language Instruction.
(Business, Travel, BPO, Readiness course etc.).
๐๏ธ Interpreting (Consecutive).
๐ Proofreading, MTPE / Copy Writing / Transcreation / Editing Services
To be continued.
โฌ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ-๐จ๐ซ๐ข๐๐ง๐ญ๐๐ ๐๐ง๐ ๐๐๐ฆ๐ข๐ง ๐ซ๐จ๐ฅ๐๐ฌ:โฌ
๐ฉ๐พโ๐ผ๐๏ธ Virtual Assistance and Document Processing.
๐Onboarding, Supervising and Case Management.
๐ Inbound Customer Support / Service.
๐ Outbound Outreach / General Online Research.
๐ ๏ธ Issue Resolution and Troubleshooting.
๐ฆ Order Processing / Tracking / Follow-ups.
โน๏ธ Product Information / Backoffice Administration.
๐ณ Billing and Payment Support.
๐ Returns / Refunds Processing.
๐ฌ Live Chat / Email Support / Online Ticketing.
๐ฑ #SocialMedia #ContentModeration.
๐ Customer Feedback Collection / Survey.
โจ๏ธ Data Entry / Document Processing / Draft Correspondence.
And more....
Nora P.
English-Spanish/Spa-Eng translator/Proofreader/C S/US Immigration Law
Santo Domingo, Dominican Republic
$20/hr$20 per hour4.7 (32) 79 jobs $70K+ total earnings
Hi! My name is Nora Perez. I'm a self-motivated professional with strong work ethic and a 100% Job Success rate. I speak English and Spanish perfectly fluently, both written and oral.
I studied Administration and I have a Phd degree in Marketing Management and I have a lot of experience working with Immigration Law Firms in US. as Hiring Consultant and Customer Service Specialist. I have wide experience working with Customer Service, Sales, Marketing and translating all kinds of documents. I'm also a Simultaneous interpreter, writer and proofreader.
I offer my skills and experience as a full-time freelancer, helping worldwide clients with great quality and an impeccable attention to detail. I am a perfectionist, always looking for better solutions when it comes to both quality and efficiency.
Hello!
Thank you for visiting my profile.
Iโm an operations and communications professional with experience supporting senior leadership, managing high-stakes client escalations, and handling sensitive cases with discretion and care.
Most recently, I worked within the Office of the President at a global technology services firm supporting a major multinational electronics brand. In this role, I supported executive-level escalation cases involving complex service issues, technical challenges, and reputational risk. I was trusted to draft executive communications, coordinate internal teams, and help resolve matters professionally, calmly, and efficiently.
In addition, I am a multilingual translator working in English, Spanish, French, and Haitian Creole. I support clients across industries such as finance, healthcare, logistics, and technical services. I offer a full range of language services, including translation, interpreting, subtitling, proofreading, and reviewing, and deliver clear, natural, and error-free texts and videos tailored to your audience.
What I can help you with:
โ Administrative Support
-Data entry
-Google Workspace (Docs, Sheets, etc.)
-Microsoft Office (Word, Excel/CSV, Outlook)
-Email and contact list management
-Internet research
-Scheduling
โ Customer Support
-Live chat and email support
-Social media moderation
-Phone support
-Order processing and fulfillment
โ Quality Assurance (QA) and content review
Iโm highly organized, dependable, and calm under pressure. Clients value my ability to represent their brand professionally and resolve issues thoughtfully and efficiently.
Please feel free to explore my services. I look forward to working with you!
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