Hire the Best Technical Support Specialists
in the Dominican Republic

Hi, I'm Ismael Then! I am a Customer Service and Technical Support Specialist with over 8 years of experience delivering high-quality support through email, live chat, inbound/outbound calls, and ticket systems. Why Work With Me? ✔ 8+ years in Customer Service & Technical Support ✔2+ years in Content Moderation (Gaming & Live Platforms) ✔ 2+ years as a Virtual Assistant handling administrative operations ✔ Experienced with high-volume ticket systems ✔ Strong background in CRM platforms and remote tools ✔ Adaptable, detail-oriented, and performance-driven What I Bring to Your Team 🔹 Personalized customer interactions that increase retention 🔹 Strong troubleshooting skills for technical issues 🔹 Ability to manage high ticket volumes efficiently 🔹 Clear and professional communication in fast-paced environments 🔹 Seamless integration into existing workflows Tools & Platforms CRM & Support Systems: Salesforce, Zendesk, LiveEngage, Zimbra Telephony & Remote Systems: Avaya, RingCentral, InConcert, Citrix, VMware E-commerce & Platforms: Shopify Communication & PM Tools: Slack, Zoom, Skype, Discord Email & Productivity: Gmail, Outlook, Grammarly I am available across time zones and ready to contribute immediately. Let’s connect and discuss how I can support your business goals.

Hey there! Thanks for taking the time to view my profile. I’m a Customer Service and Technical Support Specialist with hands-on experience supporting payment systems and resolving complex issues in fast-paced environments. I’ve worked with Fiserv and Clover, handling transaction issues, troubleshooting POS systems, and assisting merchants with time-sensitive concerns. I’m fully bilingual (English/Spanish) and known for clear communication, strong problem-solving skills, and a structured approach to support. I focus not only on resolving issues efficiently, but also on creating a reliable and professional experience that helps businesses build trust with their customers and improve retention.

Hi! I’m Jose a Customer Service & Tech Support Specialist with 1,400+ hours on Upwork and a proven track record of delivering fast, friendly, and reliable support to customers worldwide. I am committed to making every customer interaction positive and professional while helping companies reduce escalations, improve retention, and enhance overall customer experience.

-Software Quality Assurance from the Dominican Republic with 5+ years of experience working with the Agile Scrum / Kanban framework. I specialize in Web and Mobile apps (iOS / Android) testing. Some of my responsibilities are but are not limited to: ● Ensure that all phases of the development life cycle meet the established quality standards (Analysis, Design, Development, Testing, Integration, Installation). ● Improve existing quality standards and / or create new standards. ● Document the evidence of the tests done. ● Give feedback on tests. ● Identify the weak points of any phase of the development life cycle to optimize it in the next delivery or sprint. ● Install the objects (database, frontend and backend) in the quality environment (test environment) and validate that the client's requirements work correctly. ● Develop, maintain, and execute test cases utilizing user stories within Agile Sprints. ● Translate functional and technical requirements into test cases. ● Identify usability issues and functional deficiencies. ● Enter bugs into defect tracking tool (JIRA, AZURE DEV OPS) and follow up for a solution. ● Interact with clients and update progress to team and managers on a daily basis. ● Review project requirements to ensure requirements are testable ● Provide estimates on the amount of time needed to complete testing related tasks within a sprint ● Analyze test output, identifying discrepancies and clearly documenting defects

I build AI-powered sales systems and digital growth engines for real estate, coaching, and service businesses. My most recent build: a WhatsApp AI sales agent for a Dominican Republic real estate project that qualifies investor leads in English and Spanish, processes voice messages, extracts budget and timeline data, pushes qualified leads into GoHighLevel with custom fields and pipeline stages, and runs a bilingual 30-day follow-up sequence with property photos, ROI data, and virtual tours. All automated. Zero manual work. Before that, I took a spiritual coaching brand from zero to 22,900+ monthly organic visits, 7,600+ ranking keywords, and a domain authority of 48 through a full SEO and content architecture overhaul. I built the conversion paths (lead magnet, nurture, booking), integrated WooCommerce, memberships, and CRM automations. What I bring to every project: AI Automation: WhatsApp AI chatbots, voice message processing (Whisper), bilingual language detection, automated follow-up sequences, AI voice calling agents (n8n + ElevenLabs) for speed-to-lead and outbound follow-ups, and n8n workflow orchestration connecting AI with CRM and external tools. CRM Architecture: 2 years building on GoHighLevel across real estate, coaching, and service industries. Pipelines, workflows, custom fields, tags, A2P compliance, lead routing, deal tracking, and automated follow-up systems that don't let leads slip. Web Development: Conversion-focused landing pages and full websites built on WordPress, designed to capture leads and feed directly into CRM automations and ad attribution. Digital Marketing: Technical SEO, site architecture, Meta Ads campaign management, landing page optimization, UTM/GA4 attribution, and full-funnel reporting from ad click to closed deal. Sales Systems: I spent 2 years selling real estate in the Dominican Republic. I know what happens after the lead comes in. I build systems that mirror how a top salesperson would actually follow up, not generic drip campaigns. Tools I work with: GoHighLevel, n8n, OpenAI API, WhatsApp Business (Evolution API), ElevenLabs, Meta Ads, Google Ads, WordPress, Google Search Console, Whisper, Twilio, Google Sheets, Calendly. Bilingual (English/Spanish). Based in DR, available for US/EU time zones. If you need a system that generates leads AND follows up with them automatically, let's talk.

Customer service is the protector of any company’s brand and supports hard-won market share by maintaining positive customer relations and fostering repeat business. My goal is to develop and deliver customer service that not only makes for happy customers but also builds loyalty, expands the customer base and makes marketing efforts cost-effective. A happy customer tells his friends; an unhappy customer tells friends, neighbors and strangers on social media. I create happy customers.