Hire the Best Hardware Troubleshooting Specialists
in the Dominican Republic

Helpdesk System and Network Coordinator (LATAM Based - Bilingual Talent) | Tech Enthusiast and IT Operations Specialist | If you find my profile convenient for your current needs and budget, if interested in hiring and collaborating with a remote contractor in a convenient time zone in Central America, Caribbean or America in general. CONTINUE READING, hopefully we will connect and work together toward mutual collaboration and success! Feel free to send a message and I will answer as soon as I am available. I consider myself a freelancer with a bunch of hands-on experience and passionate about new technologies. Aside from my current commitments and duties, I am always eager to get involved in new personal and professional challenges. Open availability (especially on weekends and weekday nights).m You are welcome to message me to check my current availability, as it might change. Also available for Mystery shopping, testing, investigation visits, online gaming and other tasks needed to be performed within the Dominican Republic or in general for market research. On this platform, I mainly focus on opportunities that allow me to continue exploring, developing, sharpening, growing, and taking advantage of my existing skills, which I have mostly acquired working independently. I invest a lot of time in training myself and getting better to meet the standards of this changing and moving world and field. I consider myself resourceful and detail oriented. Thanks to my computer science background and technical skills acquired over the years, I am well organized, with a clear and positive approach to problem-solving and end-user support. I also maintain a high sense of responsibility, without dismissing the empathetic and human touch to ensure trust and reliability even from the less tech savvy individuals. My toolkit comes with the following and more: ➢ General IT L1/L2 Support, Consulting, and Device troubleshooting. ➢ Ticketing System and CRM Management and Administration. ➢ M365 and Teams Admin and Support service. ➢ Azure Administration (VM, Networking, Azure Virtual Desktop) ➢ Familiarity with tenant-tenant migration tools such as Bit Titan MigrationWiz ➢ Monitor and product testing (Websites, apps, etc.). ➢ Software installation, System Configuration and Maintenance prevention. ➢ Hardware Troubleshooting, Peripherals, Software solutions. ➢Chats, games, and forums Moderation ➢ Assistance through Remote Access and Control Apps ➢ And more...... -------------------------------------------------------------------------- Coordinador de sistemas de asistencia técnica y redes | Entusiasta de la tecnología y especialista en operaciones de TI | Si mi perfil se ajusta a tus necesidades y presupuesto actuales, y si estás interesado en contratar y colaborar con un profesional autónomo que trabaje de forma remota en una zona horaria conveniente en especial en Latinoamérica, ¡SIGUE LEYENDO! Espero que podamos conectar y trabajar juntos para lograr una colaboración fructífera. Con vasta experiencia práctica y apasionado por las nuevas tecnologías. Aparte de mis compromisos y responsabilidades actuales, siempre estoy dispuesto a involucrarme en nuevos retos personales y profesionales. Disponibilidad (especialmente los fines de semana y por las noches entre semana). No dudes en enviarme un mensaje para consultar mi disponibilidad actual, ya que podría cambiar. También disponible para compras testeos, pruebas, visitas de investigación y otras tareas que deban realizarse en la República Dominicana para estudios de mercado. En esta plataforma, me centro principalmente en oportunidades que me permitan seguir explorando, desarrollando, perfeccionando, creciendo y aprovechando mis habilidades actuales, que he adquirido en su mayor parte trabajando de forma independiente, por eso dedico mucho tiempo a formarme y a mejorar para estar a la altura de los estándares de mi área la cual siempre está en constante cambio y evolución. Puedo asistirte con lo siguiente y mucho más: ➢ Asistencia general de TI de nivel 1 y 2, consultoría y resolución de problemas de dispositivos. ➢ Gestión y administración de sistemas de tickets y CRM. ➢ Servicio de administración y asistencia para M365 y Teams. ➢ Administración de Azure (máquinas virtuales, redes, Azure Virtual Desktop). ➢ Familiaridad con herramientas de migración, como Bit Titan MigrationWiz. ➢ Supervisión y pruebas de productos (sitios web, aplicaciones, etc.). ➢ Instalación de software, configuración de sistemas y mantenimiento preventivo. ➢ Resolución de problemas de hardware, periféricos y soluciones de software. ➢ Moderación de chats, juegos y foros. ➢ Asistencia a través de aplicaciones de acceso y control remoto. Entre otras soluciones a tus problemas o necesidades. Cuéntame cuál es tu necesidad, y te indicaré como puedo complementar lo que sé con lo que quieres lograr, será un gusto.

I am a professional with a diverse skill set and 10 years of experience in financial institutions, virtual assistance, and customer service. Leveraging my background, I can help enhance your organization's productivity and efficiency. Below are some of the key areas where I can contribute: EDD and KYC Analysis for Customer Verification Triage Analysis and Transaction Monitoring Virtual Assistance Duties Data Management and Decision-Making Recommendations Compliance with Fintract and Canadian Banking Regulations Data Entry and More

Reliable. Security-minded. Solution-driven. I’m an IT Support and Cloud Security professional with a solid foundation in troubleshooting, system administration, and cybersecurity best practices. I help individuals and businesses keep their systems running smoothly securely and efficiently. Whether it’s resolving a network issue, hardening cloud environments, or optimizing endpoint performance, I bring a structured and proactive approach to every task. Here’s what I bring to your team: Technical Support & Helpdesk: Software/hardware troubleshooting, remote desktop support, Active Directory, user onboarding/offboarding, printer/network setup, and ticket management (Jira, Zendesk, Freshdesk, etc.). Cloud & Security Knowledge: AWS IAM, S3, VPC, and GuardDuty configuration; M365 security policies; data backup and recovery; vulnerability awareness and patch management. Cybersecurity Mindset: Trained in NIST Cybersecurity Framework, CIS Controls, and best practices for endpoint protection and access management. Process-Oriented Approach: Clear documentation, incident response readiness, and a focus on preventing future issues not just fixing the immediate one. Certifications & Tools: ISC2 Certified in Cybersecurity (CC) Cisco Networking & Python Fundamentals AWS & GCP Cloud Projects (IAM, VPC, KMS, GuardDuty) COBIT 2019 and NIST CSF certified I enjoy bridging the gap between tech and people solving problems, explaining clearly, and ensuring clients feel confident their systems are in good hands. Let’s keep your IT running safely, efficiently, and a little smarter every day.

✔ 12 years of experience in the customer support industry with certifications ✔ Fluent in English, Spanish, and French ❤️ Passionate about delivering top-notch service ⏰ Known for timely and efficient resolution of client issues 📈 Proven record of improving customer satisfaction rates 🤝 Built successful long-term relationships with clients (3 years or more) 🏁 Reliable and dedicated, always going the extra mile for project success Seeking a Trusted Partner for Customer Support? Regarding customer support, choosing a provider that acts as a true partner is vital. As a committed partner, I am dedicated to helping my clients succeed by delivering exceptional service and continuous improvement. I work closely with clients to understand their needs and develop custom support solutions that drive their business forward. ⭐⭐⭐⭐⭐ Feedback to @Churchill Antenor – Churchill has been with our team for a couple of years. He is a valued member of our group. Churchill is always willing to go the extra mile for our team, which is greatly appreciated. As well, our customers have some nice things to say about their interactions with Churchill over the month of January. Keep up the great work! “Good understanding of my needs. Very professional and cordial, I could tell he actually looked into my concern. He listened, tried to help, and was very good to talk with. " - "He was really helpful, very polite, and interested in my issue. He fixed my problem”

Hi, I’m Rafael 👋 I’ve been working in IT and support for 8+ years, with a strong focus on Linux system administration and help desk support. I’ve worked with small businesses as well as production servers, making sure systems stay online, secure, and efficient. Most of my day-to-day experience has been with CentOS, cPanel, Interworx, Apache, MySQL/MariaDB, PHP, DNS, Exim, Dovecot, FTP, SSH, CSF, and WordPress. I also have hands-on experience with Plesk servers, LiteSpeed, Joomla, Drupal, and Magento. On the database side, I’m comfortable with Oracle SQL: writing queries, creating indexes, and handling database management tasks. Beyond that, I know my way around GNU/Linux Red Hat systems: service administration, task scheduling, backups, disk management, and permissions. I’m bilingual (English and Spanish), used to working directly with clients over tickets, live chat, and calls. My goal is always the same: solve problems quickly, keep things running smoothly, and make life easier for the client. If you’re looking for someone reliable, technical, and easy to work with, I’d be glad to help.