Hire the Best Network Analysts in Santo Domingo, DO

Technology Professional with experience in Data Center, Infrastructure and Network management. Specializing in the administration of Windows Server and Linux operating systems; VMWare vSphere and Hyper-V virtualization systems; And extensive knowledge in Networking, Active Directory, GPO, IIS, DNS, Microsoft Exchange, among others

I’m a VoIP specialist with extensive experience building solutions using Asterisk, FreePBX, and FreeSWITCH. I’m also a Phone AI agent developer with a strong background in AI phone agents based on the OpenAI API, ElevenLabs, and the VAPI framework. As a top Twilio developer, I work extensively with Twilio SMS and Voice APIs, integrating communication systems with external platforms. I also work with traditional call center solutions such as VICIdial, including IVRs, auto-dialers, and API integrations. Additionally, I’m a full-stack developer skilled in Python, Node.js, JavaScript, and PHP, with experience in both relational and non-relational databases, delivering end-to-end solutions from backend to frontend.

✳️TOP-RATED BILINGUAL CUSTOMER SERVICE EXPERT on Upwork. I am independent customer service Expert with 15+ years in customer Service/ Tech support and sales support for a variety of branded name companies and products. With a guarantee of more than 90% Quality of Service, more than 87% of First Call Resolution, your customers will receive a genuine customer service experience . I love customer service because I love dealing with people, connecting with customer, solving issues and providing high rate at all time. ✔️Expert in Email Handling/Chat & Phone Support/Quality Analyst/IT Support ✔️Fully Bilingual (Native English, Français Européen, Français Canadien) fluency in Spanish ✔️5+ years of experience using Zendesk, Shopify, Desk.com and other CRM tools ✔️10+ years of experience in Customer Service, Customer Support, Sales Support, and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. Skills Experience : Caribbean Calling Center, Santo Domingo, Dominican Republic Team Leader August 2010 - April 2014 Caribbean Calling Center is an innovator in money transfer. Providing money transfer service in some countries like: Haiti, Jamaica, USA, and Dominican Republic. I worked as a Team leader and belief in providing Excellent Customer Satisfaction. Caribbean Calling Center, this is where I get promoted the first time. Manage and resolve customer complaint, created ticket. I have worked as a trainer as well, where I have to train people that want to become an agent for CAM. Alorica, Santo Domingo, Dominican Republic Team leader June 13 - July 14 Alorica Incorporated is a call center company with more than 73 locations worldwide. Established in 1999, the company has grown to over 48,000 employees. Currently, the company is headquartered in Irvine, California. I have worked as a Team leader for Verizon client, one of largest telecommunication company of united state, providing telecommunication services. Manage and troubleshoot cell phone device and network system. Assist a team of 12 customer service´s agent. Xerox, Santo Domingo, Dominican Republic Tech Support September 2015- June 2016 Xerox is a call center company with more than 50 location worldwide. I have worked as a floor support for Sprint client, providing telecommunication services. Manage and troubleshoot cell phone and Network system. Assist a team of 12 customer service´s agent. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to resolve my customer's situations. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available on Email and Skype, and ready to have a voice or video interview if necessary. Looking forward to an interview with you!

You don’t need basic IT support. You need someone who understands how business infrastructure actually works. I’m a Systems Analyst with over 10 years of experience operating inside a multi-client MSP environment, managing Microsoft 365 tenants, Exchange Online, Entra ID (Azure AD), and Windows infrastructures across multiple organizations simultaneously. I specialize in: • Microsoft 365 administration (multi-tenant environments) • Exchange Online mail flow troubleshooting (NDRs, SMTP relay, forwarding restrictions) • Conditional Access, MFA, and security hardening • Azure AD / Entra ID account lifecycle management • PowerShell automation • Windows 10/11 endpoint management via RMM • VPN & firewall troubleshooting (SonicWall) • Active Directory & hybrid environments I have supported 10+ client environments at the same time while maintaining SLA-driven performance and executive-level communication. If you’re running an MSP, managing multiple tenants, or struggling with complex Microsoft 365 issues, I can step in and stabilize your environment quickly. I don’t just close tickets, I solve root causes.

Would you love to get rid of those boring, long, and repetitive tasks that seems to have no end and affects your productivity? Here's where automation takes place. It can help you to not only save time and money, but also helps you to reduce human error (which we all have been blamed for before). If you can relate with at least one of those things mentioned above, or you simply want to make your life at work at least a little easier, then you are in the right place! My experience and expertise can help your business to grow with the leverage of AI and automations. I can help you increase productivity by decreasing the time spent on tasks that will be done by computer programs. Here are some examples of where and how (but not limited to) we can work together: 👨🏻‍💻 Web Scraping There’s some data somewhere on the internet that you would like to have it stored locally on your computer, in a structured format, such as an Excel spreadsheet. We can create a Python script using libraries like Selenium to scrape data from multiple sources like: • Ecommerce Websites (Amazon, eBay, Walmart, etc.) • Social Media Profiles (Instagram, Facebook, LinkedIn, etc.) • Law Firms • And many other websites that you may think of 🥇 Ecommerce Development You have an Ecommerce business where you only rely on the platform itself (eBay, Amazon, etc.), and you would like to create an Excel user-friendly spreadsheet that contains all information about your items, customers, etc. that helps you keep a daily tracker that you can easily use and share with another team members. 🛠️ Script Automations You receive emails on a daily, weekly or monthly-basis, that contain files with sales reports. Then you need to download the file, and create a new report every time. 💻 User-friendly Spreadsheets You want to have tailored spreadsheets that suits your own business needs. Payroll Management, Inventory Tracker, Budget Tracker, etc. You name it! Clean and organize your current spreadsheets to help you declutter your work and make it easier to use. My expertise lies in creating tailored solutions that could be as similar as those mentioned above, or your own specific issues that needs to be solved. To help you create these solutions, I provide my expertise and experience using tools like: • Microsoft Excel (VBA, Power Query, Power Pivot) • Microsoft Power Automate • Make.com • Zapier • n8n • Automation Scripts with Python • ChatGPT (Open AI) With the correct use of these tools, we can create solutions that with only a couple of clicks will get the work done for you. You'll move from taking hours (or even days) of work to have your data organized, usable and readable within minutes. My main goal is not to only create tailored solutions or help you with your current projects, but also create a unique experience. I will achieve this by: 🌟 Active listening: I'll make sure to listen and understand what you are looking for by using probing questions and give you continuous updates on the status of your project, so you can let me know if you want anything to be improved or changed before its completion. 🤝 Communication: Once we start working together, I want you to feel comfortable and confident that your project is on the right hands. You will feel that you are side by side working with me while I communicate every step of the process as it's being worked on. 💼 Experience: Once your project is completed, I'll follow-up with you to make sure everything is running smoothly and as desired. Let's work together to make your job/life easier! ---------------------------------------------------------------------------------------------------------------------------- 🌟 "Brian took my clunky spreadsheet and turned into a smooth, automated and professional excel workbook. A lot of data is included and after Brian's work my time spent on manually inputting data will be far less! Brian was terrific to work with, great at clarifying my objectives, updating me with progress and then finessing a few little things for me once he was done. Will absolutely use again!" - Kate B. 🌟 "Brian defiantly understands Microsoft Excel, macro, vba, formula, automation. Don't think a second chance hire him for your project." - Derrick H. 🌟 "Working with Brian was a breeze. He has delivered everything as asked and on time, never hesitated to clarify things and communicated very clearly his progress, steps and when the result can be expected." - Santa S.

I am an all-around office, dedicated, caring, and task-focused person—a native Spanish speaker with a Business Administration degree and some Tourism background. I am currently studying Marketing to diversify my experience and knowledge. If I could describe myself in three words, professionally speaking, those would be: Proactive, Communicative, and Resilient towards challenging situations. I prefer professional clients (they don't ghost or disappear ), and they communicate when something is wrong. Even if they don't hire, they appreciate my application. They hire humans not slavelancers. I prefer if they are understanding and empathetic, open to new ideas, and receive constructive feedback, besides being resourceful, and that goes both ways. Responsibilities you can expect from me, but not limited to just these: *General Research, Translation, and report creation. *Accounting and Quotation. *Budget creation and management. *Social media and Live Monitoring. *Administrative and Ticketing support. * Assisting with project management tasks. *Email management, call handling, and reception. *Data Entry and General Backoffice Support. *Events and Meetings Scheduling. *Managing CRM. *Backoffice and Clerical Tasks. and more! Let's collaborate and start a productive journey! ➖➖➖➖➖➖➖➖➖➖➖➖➖➖ Hola, Soy Jarlina, gracias por tomarte el tiempo de visitar mi perfil. Actualmente ofrezco mis servicios en Español e Inglés. Me encuentro estudiando mercadeo (Marketing), pero ya habia culminado mi carrera en administración de empresas y también realizado algo de carrera en turismo, al igual que una que otra capacitación en contabilidad. Me interesa diversificar mi experiencia y conocimientos ya que el mercado actual sigue y continuará siendo muy cambiante y competitivo. Si pudiera describirme en pocas palabras de forma profesional, me definiria como una persona Proactiva, Resiliente y Comunicativa ante los desafios diarios. Prefiero trabajar con clientes profesionales y comunicativos, que no teman recibir ideas y soluciones creativas, que puedan dar y recibir críticas constructivas y que no desaparezcan en medio de un trabajo, projecto o de un proceso de aplicación, y que si al menos eso pasa, pueden comunicarse y dejarlo saber de forma apropiada y con un tiempo razonable. Te puedo asistir en una cantidad inmensa de tareas administrativas y en otras áreas, que hasta creo que me quedaré corta en la lista, pero aquí te indico unas cuantas: -Investigaciones, Encuestas, Verificación, Traducción General y Búsqueda de Información. - Monitoreo y moderación de medios digitales. - Servicio al cliente y Asistencia Virtual o personal (Si estás en el pais o necesitas ayuda local). -Soporte Administrativo. -Manejo de correo electrónico. -Agenda de Reuniones, Eventos y Actividades Presenciales y Virtuales. -Realizacion de Reportes y Diapositivas para Presentaciones. Y más! Siéntete en toda confianza de escribirme y hagamos de este contacto una posible alianza futura a largo plazo!