Hire the Best Chat Support Specialists
in the Dominican Republic

✔ Compliance Analyst |KYC|KYB|PEP|SDN|RC| ✔ Customer Support Specialist ✔ Social Media Management ✔Virtual Assistant

Customer satisfaction isn't just part of my job. It's been the foundation of my career for over 25 years. I'm Franklin, a Senior Customer Support and Customer Success professional with extensive experience across healthcare, technology, legal services, renewable energy, telecommunications, consumer electronics, and e-commerce. Throughout my career, I've supported customers and teams while building long-term client relationships. Clients value my professionalism, patience, problem-solving skills, and ability to create positive customer experiences, even in challenging situations. Outside of work, I enjoy continuous learning and I'm currently expanding my technical skills in HTML, CSS, JavaScript, and Python while building projects in Visual Studio Code. If you're looking for someone dependable, adaptable, and a quick learner who genuinely cares about your customers and your business, I'd love the opportunity to work with you.

𝙃𝒆𝙡𝒍𝙤! 𝑰’𝒎 𝒀𝙖𝒓𝙞𝒃𝙚𝒍 𝑬𝙨𝒑𝙞𝒏𝙖𝒍 Customer Support Expert | Onboarding Specialist | Renewal Specialist 𝗪𝗵𝗮𝘁 𝗖𝗮𝗻 𝗜 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺? If you’re looking for someone who doesn’t just solve problems but also builds trust and loyalty with your customers, look no further! With over 5 years of experience in customer support, I’ve honed skills that allow me to thrive in fast-paced and challenging environments. 𝐌𝐲 𝐒𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫𝐬: ✨ 𝐓𝐞𝐜𝐡-𝐬𝐚𝐯𝐯𝐲 𝐭𝐨 𝐭𝐡𝐞 𝐦𝐚𝐱: I’m an expert in Zendesk, Spark, Kustomer, Slack, VMWare, and Horizon. I don’t just use these tools—I master them! ✨ 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 𝐭𝐡𝐚𝐭 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐬:I have the ability to understand customer needs and deliver solutions that don’t just fix issues but also delight. ✨ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: I’ve managed teams of up to 20 people, ensuring smooth processes and precise goal achievement. ✨ 𝐁𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐚𝐧𝐝 𝐦𝐮𝐥𝐭𝐢𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥: As a native Spanish and English speaker, I can communicate with customers worldwide, breaking barriers and building bridges. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? 𝐈’𝐦 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦-𝐬𝐨𝐥𝐯𝐞𝐫: I don’t wait for issues to escalate—I tackle them head-on and deliver quick, effective solutions. 𝐈 𝐬𝐭𝐚𝐲 𝐜𝐚𝐥𝐦 𝐮𝐧𝐝𝐞𝐫 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞: In critical situations, I’m the person who keeps cool and finds a way forward. 𝐈 𝐚𝐝𝐚𝐩𝐭 𝐭𝐨 𝐚𝐧𝐲 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭: Whether working in a team or independently, I always bring my A-game. 𝐌𝐲 𝐏𝐡𝐢𝐥𝐨𝐬𝐨𝐩𝐡𝐲: I believe every customer interaction is an opportunity to make a difference. It’s not just about solving a problem, it’s about creating an experience that makes the customer want to come back. 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐓𝐚𝐤𝐞 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐍𝐞𝐱𝐭 𝐋𝐞𝐯𝐞𝐥? With me on your team, you’ll not only get a skilled professional but also a committed ally dedicated to excellence and customer satisfaction.

Bilingual Virtual Assistant and Customer Support Specialist with 3+ years of experience in customer service, administrative support, healthcare operations, and digital engagement. Skilled in managing high volume workflows, lead generation, CRM systems, and cross functional support while maintaining accuracy, efficiency, and strong client communication. Experienced in insurance verification, patient coordination, HIPAA compliance, and process improvement, as well as social media engagement and online research. Known for being detail oriented, proactive, and reliable, with the ability to quickly adapt, optimize workflows, and deliver a high quality client and customer experience in remote environments. Administrative & Operational Skills Email & Calendar Management • Data Entry & Record Keeping • Spreadsheet Management (Excel, Google Sheets) • File Management & Cloud Organization • Meeting Coordination & Note taking • Time Management • Organizational Skills • Discretion & Confidentiality Tools & Platforms Google Workspace • Microsoft Office • Asana • Monday • Notion • Slack • Zoom • Google Meet • WhatsApp • Shopify • Canva • Zillow • Outlook • Google Remote Desktop CRM & Communication Systems Zendesk • Richpanel • Gorgias • Zendesk Talk • Dialpad • Teleconsole • VoIP (UCaaS) Systems Social Media & Digital Support Facebook • Instagram • TikTok • Social Media Engagement & Commenting • Online Research • Amazon Seller Central (Entry Level) Healthcare Operations & Compliance HIPAA Compliance • Patient Privacy • Telehealth Support • Insurance Verification • Follow ups & Retention • Conflict Resolution • Communication Management Operations & Process Improvement Workflow Optimization • Process Improvement • SOP Development • Quality Assurance • Performance Tracking

👉 𝗔𝗕𝗢𝗨𝗧 𝗠𝗘: I'm a Customer Support Specialist (and currently studying Computer Science) passionate about building relationships and turning every customer interaction into a positive experience. With 2+ years of experience, I bring empathy, understanding, and a genuine desire to help to every interaction. 👉 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Customer Support: Skilled in navigating the complexities of tech support, sales, and retention. Focused on creating positive customer journeys and fostering lasting loyalty. Communication: Excellent communication skills, ensuring clear and effective interactions. Problem-Solving: Proven ability to resolve customer issues efficiently and empathetically. 👉 𝐌𝐲 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡: I believe that customer support is more than just solving problems; it's about connecting with people and making a real difference in their experience. I'm driven by the opportunity to help customers succeed and build strong, lasting relationships. 👉 𝐋𝐞𝐭'𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭! I'm eager to contribute my skills and passion to your team. Let's discuss how I can help you create exceptional customer experiences.

Are you in need of a virtual assistant, administrative assistant, or customer service specialist with extensive experience? Having worked in live chat, email support, customer service, and phone support (both inbound and outbound) for more than seven years.. 🏷️ Expertise: ⏩ Live Chat Support ⏩ Call Handling ⏩ Inbound and Outbound Sales ⏩ Email Support ⏩ Complaint Handling and Resolution ⏩ Billing Management ⏩ Administrative Tasks ⏩ Appointment Scheduling ⏩ Document Control ⏩ Quality Assurance ⏩ Data Entry I am fast learner. Quick adaptation to new software is my forte. Solid record-keeping and exceptional communication abilities to ensure smooth operations and customer satisfaction. Count on my reliable internet connection (300+ Mbps download, 150.00+ Mbps upload) and noise-free workspace with a quality voice USB headset. With my positive and helpful attitude, I'm constantly willing to learn and grow so that I can offer excellent service. When working with me, expect: ✅ 100% Customer Satisfaction ✅ Professionalism ✅ 24/7 Availability ✅ Flexible schedule to accommodate any time zone. Let's talk about how I can help your business succeed by giving each other a call or chatting online. Reach out now, and let's accomplish greatness as a team!