Hire the Best Chat Support Specialists
in the Dominican Republic

Bilingual Virtual Assistant and Customer Support Specialist with 3+ years of experience in customer service, administrative support, healthcare operations, and digital engagement. Skilled in managing high volume workflows, lead generation, CRM systems, and cross functional support while maintaining accuracy, efficiency, and strong client communication. Experienced in insurance verification, patient coordination, HIPAA compliance, and process improvement, as well as social media engagement and online research. Known for being detail oriented, proactive, and reliable, with the ability to quickly adapt, optimize workflows, and deliver a high quality client and customer experience in remote environments. Administrative & Operational Skills Email & Calendar Management • Data Entry & Record Keeping • Spreadsheet Management (Excel, Google Sheets) • File Management & Cloud Organization • Meeting Coordination & Note taking • Time Management • Organizational Skills • Discretion & Confidentiality Tools & Platforms Google Workspace • Microsoft Office • Asana • Monday • Notion • Slack • Zoom • Google Meet • WhatsApp • Shopify • Canva • Zillow • Outlook • Google Remote Desktop CRM & Communication Systems Zendesk • Richpanel • Gorgias • Zendesk Talk • Dialpad • Teleconsole • VoIP (UCaaS) Systems Social Media & Digital Support Facebook • Instagram • TikTok • Social Media Engagement & Commenting • Online Research • Amazon Seller Central (Entry Level) Healthcare Operations & Compliance HIPAA Compliance • Patient Privacy • Telehealth Support • Insurance Verification • Follow ups & Retention • Conflict Resolution • Communication Management Operations & Process Improvement Workflow Optimization • Process Improvement • SOP Development • Quality Assurance • Performance Tracking

Hi, I’m a bilingual Spanish English Administrative Virtual Assistant with experience supporting businesses in customer service, CRM management, scheduling, and client communication. I help businesses stay organized, responsive, and efficient by managing day to day administrative tasks, handling client interactions, and keeping systems up to date. I’m comfortable working with CRM platforms, coordinating calendars, and ensuring smooth communication between teams and clients. In addition to administrative support, I have experience working with warm leads, qualifying prospects, and scheduling appointments, which allows me to support both operations and client facing tasks when needed. I’m detail oriented, reliable, and able to adapt quickly in fast paced environments. Whether you need help staying organized, managing client communication, or keeping your workflow running smoothly, I’m here to support your business.

Hi! 👋 I’m a Bilingual Virtual Assistant (English/Spanish) with hands-on experience supporting property management operations, compliance processes, and tenant communication. I’ve worked directly with property managers, tenants, HOAs, and vendors, helping keep properties compliant, organized, and running smoothly. I’m comfortable handling high-volume communication while staying detail-oriented and professional. Here’s how I can support your property management business: 🏠 Property Management Support Tenant communication (email, SMS, calls) Maintenance coordination & follow-ups Scheduling inspections (insurance, HOA, city) Vendor coordination and updates Experience using Buildium and Yardi for property operations 📋 Compliance & Violations Handling HOA & city violation notices Tenant follow-ups to ensure compliance Documentation, photos, and case tracking Deadline management to avoid fines ✉️ Customer Support & Admin Tasks Email, chat & ticket support (Zendesk, Gmail, Outlook) Inbox and communication management Data entry and record keeping Workflow and task tracking using Monday Bilingual support (English/Spanish) I’m organized, proactive, and used to working in fast-paced environments where clear communication and accountability are key. My goal is to make your operations easier while ensuring tenants and owners receive professional and timely support. Let’s work together to keep your properties running efficiently and stress-free. 💼✨

I am a highly versatile individual with the ability to effectively handle multiple tasks simultaneously. Throughout my career, I have gained extensive experience in various work environments where dedication and teamwork are highly appreciated. I am known for my dynamic approach, proactive mindset, and unwavering enthusiasm in everything I do. Additionally, I possess strong digital literacy skills that allow me to adapt quickly to technological advancements and utilize them to their fullest potential. My primary goal is to continuously develop and grow professionally, seeking new challenges and opportunities for personal and career advancement.

Drowning in customer tickets — or an inbox and back-office that never quite hit zero? I take that off your plate: fast, bilingual (English/Spanish), and reliable enough that you stop checking behind me. Across 10+ years and 5,200+ support hours with U.S.-facing teams, here's what I've delivered: • 90% first-contact resolution on complex, high-volume customer cases • $40K/month in at-risk balances recovered through consistent follow-up • 95%+ on-time filing while managing 150+ active cases at a high-volume law firm • 85% of tech issues resolved on first contact as a Tier-1 support rep • A perfect 5.0 rating across a 5,200-hour Upwork contract How I can help you: • Customer Support — email, chat & phone; complaints, orders, refunds • Technical Support — troubleshooting, accounts & logins, software setup, escalations • Virtual Assistant & Admin — inbox & calendar, scheduling, data entry, web research • Live Chat & Email Support — fast, friendly, on-brand replies Tools: Zendesk, Intercom, Freshdesk, HubSpot, Salesforce, Google Workspace, Microsoft Office. Tell me what's piling up — I reply within 4 hours and tell you exactly how I'd handle it.

I am a dedicated bilingual Customer Support Specialist with over 7 years of experience in customer service, call center operations, interpreting in English and Spanish, appointment coordinator setting, and technical support. Throughout my career, I have successfully handled phone, email, and live chat support, specializing in retention, interpreting services, billing, ticket management, and conflict resolution. My expertise extends to: ✅ Customer Service & Retention (Phone, Email, Chat) ✅ Technical Support & Troubleshooting (Phone, Email, Chat) ✅ Ticket Handling & Email Management (Zendesk, Salesforce) ✅ Bilingual English/Spanish Interpreter (Telehealth or any sort of general customer service) ✅ Remote Appointment Setter (Medical and Health Care Environments) ✅ Customer Service Ecommerce (Shopify) ✅ Telemarketing caller (Warming leads) Core Tools -Zendesk -Salesforce -Shopify -Google Voice -Five9 -Ticketing Systems -CRM Systems -Email / Chat / Phone Support -Languages: English, Spanish With a strong background in handling diverse customer needs, I am committed to delivering exceptional service, bridging language barriers, and enhancing team efficiency. Let’s collaborate to take your customer support to the next level! 🤝✨