Hire the Best Call Center Agents
in the Dominican Republic

Hello team, this is Ramona Mato A., I am a versatile professional with over five years of experience in Customer Service, Back Office Operations. Worked in debt settlement for a law firm and gave financial Support; also had the opportunity to work as an appointment setter, Virtual Assistance and Executive Assistant and many others roles in the call Center environments. I have strong track record across diverse campaigns, including sales, and financial services. Skilled in managing client communications, resolving issues efficiently, I consider myself an expert in connecting with people and content creation, with a natural ability to engage audiences and build strong client relationships. Known for reliably hitting performance targets in high pressure settings. Currently pursuing a degree in Financial Accounting at the Universidad Autónoma de Santo Domingo (UASD), effectively integrating academic learning with hands-on professional experience. Administrative Executive Assistant🧑‍💼 General Virtual Executive Assistant (EVA) 💼💻 Appointment Setting 📅 Customer Service 📞 Language Interpreter 🗣️ Community Manager🌐 Inside Sales Executive 🧑‍💻 Client Relationship 🤝 Operations Executive📁 Call Center Operations (Inbound & Outbound Support) 📞 Multichannel Email & Chat Support Services 💬 DEBT SETTLEMENT AND JUNIOR CLOSER: CORDOVA LAW FIRM-MIAMI ⚖️ Obsessed with Sales and Telemarketing; I live for the challenge of turning a ‘no’ into a ‘yes. 💼 Expanded Executive & Business Roles: ⚖️ Debt Settlement Specialist 🧾 Billing, Settlements, Negotiations & Collections Executive 💰 Collection Support (Soft Collections)/Not aggressive collections 📅Accounts Receivable Follow-Ups 📊 Financial Services 🏢 Corporate Support Executive 📊 Data Entry & Reporting Executive 🧠 CRM Management 💳Invoice Support 🧾Bookkeeping Assistance/NOT full bookkeeping yet. 🪄👩‍💻 🌐 🎨🧠 TELEMARKETING ACCOUNT MANAGER: IONOS-USA☎️ WEBSITE & DIGITAL PRESENCE ROLES (not coding, not an Ing). WEBSITE CREATOR: I design and build functional, attractive websites that bring ideas and brands to life. SEO (Search Engine Optimization) & Digital Marketing Assistant | Content Optimization, Keywords & Analytics, Involve managing a broader online footprint beyond just the website. Social Media Manager and Content Manager.

More than ten years of providing support to these industries 1- Medical Virtual Assistent 2-Home Health care VA admin 3-Truck despatcher /lead generation through digital marketing 4-Customer Service - Artika Lighting 5-Customer Service/tech support -Western Digital (stream global services/Convergys} 6- home maintenance dispatcher and lead generator experience in building maintenance for 25 years with a certificate from Bronx Community College. PC maintenance and repair technician

Hey there! I’m a bilingual (Spanish-English) Customer Support Representative with 3+ years of experience helping customers by phone, chat, and email. I’ve worked with Macy’s, DISH, and Soultran, handling customer questions, scheduling appointments, and solving problems quickly. I also have experience in guest communication, helping guests with bookings, answering questions, and making sure they have a great experience. I’m friendly, organized, a fast learner, and always ready to help. I enjoy providing great customer service and making things easy for customers.

I am an Expert Customer service representative, Customer Support, Customer Care, E-Commerce. I worked with major call centers in Dominican Republic, I have been awarded various time as best agent in Sales, best connections with customers also for being a devoted person. As for Customer Services I was awarded for consecutive months as best agent for keeping my KPI in Highest standard. On Upwork as you can see I always work to get the greatest review. What will you get from me is Devotion, KPI oriented, Problem solving, Patience and Results. My previous experiences are * Comcast telemarketing sales * United Health Care Telemarketing sales * Dish network Telemarketing sales * Comcast Customer Service * United health Care Customer Service * Radnet Customer Care * Serene Communities (upwork) Customer Service/ Sales * JTMB Real estate (upwork) Cold Calling * USA Private Money (Upwork) Customer service/ Sales I speak various languages * French * Spanish * English * Haitian Creol

I am an experienced bilingual (English–Spanish) Virtual Assistant with over 3 years of experience in customer service, administrative support, data entry, and appointment scheduling. I have worked with companies such as The New York Times and Kohl’s, where I developed strong skills in customer support, customer retention, document collection, and general administrative assistance. I also have experience supporting a U.S.-based immigration and family law firm, handling client communications, intake processes, appointment scheduling, calendar management, lead follow-ups, document collection, and case file organization. Additionally, I have a background in healthcare appointment scheduling and translation services, ensuring accuracy, confidentiality, and excellent client service. I am highly organized, detail-oriented, and comfortable working independently in remote environments. • Strong understanding of computer systems, troubleshooting, and software basics • Experience handling customer inquiries, resolving issues, and ensuring satisfaction • Excellent communication and teamwork skills • Experience with CRM, CLIO and Five9 • Experience with NetDocument, Vonage, Dockewise. • Reliable, organized, and always focused on delivering quality results • Experience with Microsoft Office Suite (Word, PPT, Excel, Adobe Acrobat) As a Virtual Assistant , I can assist your company with: • Administrative Assistance: Managing data entry, document creation, scheduling, project coordination, email/contact organization, online research, and more. • Customer Support Services: Offering reliable assistance via live chat, email, complaint resolution, and order processing. • Community Management: Creating and curating engaging content, managing social media accounts, responding to comments and messages, fostering online communities, and analyzing engagement metrics. Ready to enhance your business? Get in touch today!

Running a business shouldn't mean doing it all alone. I help entrepreneurs and teams stay organized, save time, and focus on growth by handling the details that keep operations running smoothly. What I bring to the table: 📊 Data & Files | Spreadsheet organization, file conversions, document formatting 🔍 Research | Market/competitor research, list building, organized summaries 🗂️ Admin Support | Calendar & task management (Trello, Asana, Airtable, G-Suite) 💬 Customer Support | Email, live chat, onboarding & client communication Reliable, adaptable, and detail-oriented, I turn chaos into order so you can focus on what matters most: growing your business. Let's talk about how I can support your team!