Hire the Best Call Center Agents
in the Dominican Republic

I am an experienced bilingual (English–Spanish) Virtual Assistant with over 2 years of experience in customer service, administrative support, data entry, and appointment scheduling. I have worked with companies such as The New York Times and Kohl’s, where I developed strong skills in customer support, customer retention, document collection, and general administrative assistance. I also have experience supporting a U.S.-based immigration and family law firm, handling client communications, intake processes, appointment scheduling, calendar management, lead follow-ups, document collection, and case file organization. Additionally, I have a background in healthcare appointment scheduling and translation services, ensuring accuracy, confidentiality, and excellent client service. I am highly organized, detail-oriented, and comfortable working independently in remote environments. • Strong understanding of computer systems, troubleshooting, and software basics • Experience handling customer inquiries, resolving issues, and ensuring satisfaction • Excellent communication and teamwork skills • Experience with CRM, CLIO and Five9 • Reliable, organized, and always focused on delivering quality results • Experience with Microsoft Office Suite (Word, PPT, Excel) As a Virtual Assistant , I can assist your company with: • Administrative Assistance: Managing data entry, document creation, scheduling, project coordination, email/contact organization, online research, and more. • Customer Support Services: Offering reliable assistance via live chat, email, complaint resolution, and order processing. • Community Management: Creating and curating engaging content, managing social media accounts, responding to comments and messages, fostering online communities, and analyzing engagement metrics. Ready to enhance your business? Get in touch today!

I am a dedicated and results-driven customer service professional with experience in customer support, technical support, medical appointment scheduling, and billing assistance. I specialize in providing efficient solutions, clear communication, and a positive experience for every customer or patient I assist. Throughout my experience, I have handled live chat support, technical troubleshooting, appointment scheduling, and account management while maintaining professionalism in fast-paced environments. I am highly organized, detail-oriented, and skilled at managing multiple tasks at the same time. • Customer Service (Chat, Email, and Phone Support) • Technical Support & Troubleshooting • Medical Appointment Scheduling • Uploading and Managing Medical Prescriptions & Documentation • Billing Assistance and Account Support • Order, Shipping, and Returns Support • CRM Documentation and Customer Interaction Management • Multitasking and Problem Solving in High-Volume Environments

I am an Expert Customer service representative, Customer Support, Customer Care, E-Commerce. I worked with major call centers in Dominican Republic, I have been awarded various time as best agent in Sales, best connections with customers also for being a devoted person. As for Customer Services I was awarded for consecutive months as best agent for keeping my KPI in Highest standard. On Upwork as you can see I always work to get the greatest review. What will you get from me is Devotion, KPI oriented, Problem solving, Patience and Results. My previous experiences are * Comcast telemarketing sales * United Health Care Telemarketing sales * Dish network Telemarketing sales * Comcast Customer Service * United health Care Customer Service * Radnet Customer Care * Serene Communities (upwork) Customer Service/ Sales * JTMB Real estate (upwork) Cold Calling * USA Private Money (Upwork) Customer service/ Sales I speak various languages * French * Spanish * English * Haitian Creol

Hey there! I am a bilingual (Spanish-English) Customer Service Representative with over 3 years of experience supporting customers through phone, chat, and written communication. I have worked with companies such as Macy’s, Soultran, and DISH, handling a wide range of customer inquiries with professionalism and efficiency. I also have experience with appointment scheduling and customer coordination, which has strengthened my organizational skills, attention to detail, and ability to manage multiple tasks effectively. I am reliable, responsive, and focused on delivering a positive customer experience while maintaining clear and efficient communication. I adapt quickly to new systems and take pride in completing tasks accurately and on time. I would be glad to contribute to your team and support your business needs.

Hi! I'm a Medical Doctor from the Dominican Republic with experience supporting patients, healthcare teams, and administrative operations. During my medical training, clinical rotations, and work in a pediatric clinic, I gained hands-on experience with patient communication, appointment scheduling, medical documentation, patient intake, follow-up calls, and record management. These experiences taught me how important organization, attention to detail, and clear communication are in healthcare. I'm fluent in both English and Spanish and comfortable working with patients, clients, and teams from different backgrounds. I've worked with platforms such as eClinicalWorks, Medical Core, RingCentral, Google Workspace, and Microsoft Office, and I'm always willing to learn new systems when needed. Some of the services I can help with include: ✔ Patient communication and follow-up ✔ Appointment scheduling and calendar management ✔ Medical records and documentation ✔ Patient intake and history collection ✔ Medical transcription ✔ Medical translation (English ↔ Spanish) ✔ Email and inbox management ✔ Data entry and administrative support ✔ Customer service and phone support I take confidentiality seriously and understand the importance of handling sensitive information with professionalism and care. Whether I'm assisting patients, supporting a healthcare provider, or helping a business stay organized, my goal is always to provide reliable and efficient support. If you're looking for someone who is organized, dependable, bilingual, and comfortable working in healthcare or administrative environments, I'd be happy to help. - Dennisse Vasquez

I've been working in customer service since 2017, doing different jobs like collecting debts, helping customers, handling billing and healthcare services. 📞💼 These roles have given me a good understanding of how cs work. One of the highlights of my career has been working with big American companies in healthcare and banking. 🏥🏦 This experience has taught me a lot about how these industries operate and what customers expect. Working with these companies has been a big opportunity for me. 🌟 In addition to my customer service work, I've also been an English and Spanish teacher. 📚🗣️ This has improved my communication skills and made me more aware of different cultures. These experiences have given me valuable insights that help me work well with customers and colleagues. 👥🌎