Hire the Best Customer Service Representatives
in the Dominican Republic

More than 3,000 reviews on G2
Rating is 4.5 out of 5.
4.5/5
of Upwork by G2 peer reviewers
Yadira S.

Puerto Plata, Dominican Republic

$6/hr
5.0
12 jobs

Hello there! I'm an experienced professional with a background in customer service and receptionist roles. I've had the privilege of honing my skills in providing top-notch service and ensuring smooth operations in various environments. Now, I find myself eager to dive into the world of remote jobs, ready to adapt and learn quickly. Dedication is my middle name—I thrive on doing things well and taking on new challenges. I approach every task with enthusiasm and a desire to excel. Whether it's mastering a new skill or rising to meet a challenge, I'm always up for the adventure. Let's make great things happen together!

  • Customer Service
  • Answered Ticket
  • Online Chat Support
  • Customer Satisfaction
  • Email Communication
  • Email Support
  • Phone Communication
  • Receptionist Skills
  • Spanish
  • Virtual Assistance
  • Ticketing System
  • Zendesk
  • Administrative Support
  • Intercom
  • Accounting
Carlos C.

Santo Domingo, Dominican Republic

$6/hr
5.0
4 jobs

Hi there, I am a business administration student with years of experience working in the call center industry as a customer service representative, technical support, trainer, and recruiter. I have supported high-profile US companies such as Altice Mobile, Windstream, and American first Finance.

  • Online Chat Support
  • Customer Support
  • Email Support
  • Data Entry
  • Administrative Support
  • Human Resource Management
  • Virtual Assistance
  • Tech & IT
  • Troubleshooting
  • Technical Support
  • ChatGPT
  • Email
  • Cold Email
  • Live Chat Software
  • Spanish
Jhatna Micaela S.

Santo Domingo, Dominican Republic

$8/hr
4.0
4 jobs

Hi, I’m a bilingual Spanish English Administrative Virtual Assistant with experience supporting businesses in customer service, CRM management, scheduling, and client communication. I help businesses stay organized, responsive, and efficient by managing day to day administrative tasks, handling client interactions, and keeping systems up to date. I’m comfortable working with CRM platforms, coordinating calendars, and ensuring smooth communication between teams and clients. In addition to administrative support, I have experience working with warm leads, qualifying prospects, and scheduling appointments, which allows me to support both operations and client facing tasks when needed. I’m detail oriented, reliable, and able to adapt quickly in fast paced environments. Whether you need help staying organized, managing client communication, or keeping your workflow running smoothly, I’m here to support your business.

  • Online Chat Support
  • Customer Satisfaction
  • Email Support
  • Medical Interpretation
  • Virtual Assistance
  • Appointment Scheduling
  • Data Entry
  • Administrative Support
  • Lead Qualification
  • Salesforce CRM
  • Project Management
  • Executive Support
  • Sales
Alberto R.

San Cristobal, Dominican Republic

$5/hr
4.4
16 jobs

🥇I am a seasoned professional in customer service, specializing in chat, email, back office, and collections debt management. With 8 years of experience, I am dedicated to delivering top-notch support that enhances customer satisfaction and streamlines operations. Whether you need assistance with managing customer inquiries or handling collections, I am here to provide reliable and efficient solutions. Throughout my career, I have honed my skills in various customer service roles, ensuring prompt and effective communication across multiple channels. My expertise in collections debt management allows me to handle sensitive situations with professionalism and care. Let me help you improve your customer service operations and achieve your business goals.

  • Customer Service
  • Online Chat Support
  • Customer Support
  • Email Communication
  • Email Support
  • Product Knowledge
  • Virtual Assistance
  • Spanish English Accent
  • English
  • Spanish
  • Customer Care
  • Chatbot
  • Chat Setup
  • Customer Retention
  • Customer Experience
Nathalie C.

Santiago de los Caballeros, Dominican Republic

$7/hr
4.1
7 jobs

I have over four years of experience working in customer service representative, where I have gained sufficient experience to assist different types of customers around the world. I'm handy with Microsoft Office and any CRM platform. I'm fluent speaker in both English and Spanish, so language won't be a barrier.

  • Customer Service
  • Customer Support
  • Phone Communication
  • Zendesk
  • Content Moderation
  • Office 365
  • Gorgias
  • Sales
Arleny A.

Santo Domingo, Dominican Republic

$20/hr
4.8
31 jobs

Hello! 👋 I’m a self-driven professional with over 7 years of experience in recruitment, talent sourcing, customer service (including chat, email, phone, and ticketing), and administrative support. My background includes working with both large corporations and small businesses, such as staffing companies, law firms, e-commerce businesses, digital banks, real estate, construction firms, and education businesses. I’ve provided exceptional service for major US companies like Altice Mobile, H2O, Boost Mobile, and DoorDash. I can assist your company with: • Recruitment: Talent sourcing, resume screening, interviewing, reference checking, onboarding support. •Talent Sourcing: Candidate research, job posting management, applicant tracking, networking and outreach. • Customer Service: Live chat, email support, phone support, ticketing system management, complaint resolution, order fulfillment, social media interactions. • Administrative Support: Data entry, document preparation, calendar management, travel arrangements, report generation, project coordination, e-book/course formatting, email and contact information management, internet research and More. Ready to enhance your business? Get in touch today! 🚀

  • Customer Service
  • Email Support
  • Virtual Assistance
  • Staff Recruitment & Management
  • Zendesk
  • Cover Letter Writing
  • Case Management
  • Gorgias
  • Internet Recruiting
  • LinkedIn Recruiting
  • HR & Recruiting Software
  • Spanish
  • Administrative Support
  • Healthcare
  • Patient Care

How it works

Post a job for free Post a job

Tell us what you need. Create your own job post or generate one with AI then filter talent matches.

Hire top talent fast

Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.

Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

Payment simplified

Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.

Don't just take our word for it

Resources to help you hire

Cost to hire a Customer Service Representative

Cost to hire a Customer Service Representative

Explore typical Customer Service Representative rates and what businesses pay to hire top talent.

Customer Service Representative job description template

Customer Service Representative job description template

Get tips to write a job post that attracts qualified Customer Service Representatives.

Customer Service Representative interview questions

Customer Service Representative interview questions

Top interview questions to help you hire the right Customer Service Representatives, faster.

How do I hire a Customer Service Representative in the Dominican Republic on Upwork?

You can hire a Customer Service Representative in the Dominican Republic on Upwork in four simple steps:

  • Create a job post tailored to your Customer Service Representative project scope. We'll walk you through the process step by step.
  • Browse top Customer Service Representative talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Customer Service Representative profiles and interview.
  • Hire the right Customer Service Representative for your project from Upwork, the world's largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Customer Service Representative?

Rates charged by Customer Service Representatives on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Customer Service Representative in the Dominican Republic on Upwork?

As the world's work marketplace, we connect highly-skilled freelance Customer Service Representatives and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Customer Service Representative team you need to succeed.

Can I hire a Customer Service Representative in the Dominican Republic within 24 hours on Upwork?

Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive Customer Service Representative proposals within 24 hours of posting a job description.