Hire the Best Customer Service Representatives
in the Dominican Republic

My name is Yesenia, I'm from Dominican Republic. I've worked on customer service for many years, I've been handling live chat, ticketing handling and also email support. I'm someone who is always ready for new challenges in fast-paced environments. I am a young person with a lot of desire and motivation ready to provide you with the best service with the highest possible quality. Language - Spanish (Native). - English (advanced). - My time zone is AST Atlantic Standard Time. ​ Experience - Over 10 year of customer service/ technical support experience. - Live chat - Ticketing and email support experience. - Data Entry experience. - Researcher experience. - Virtual assistance experience. Mi nombre es Yesenia, soy de República Dominicana. He trabajado en atención al cliente durante muchos años, manejando chat en vivo, tickets y soporte por correo electrónico. Soy alguien que siempre está lista para nuevos desafíos en entornos de trabajo dinámicos. Soy una persona joven, con muchas ganas y motivación, lista para brindarte el mejor servicio con la más alta calidad posible. Idiomas: Español (Nativo) Inglés (Avanzado) Mi zona horaria es AST (Atlantic Standard Time) Experiencia: Más de 10 años de experiencia en atención al cliente / soporte técnico Chat en vivo Experiencia en manejo de tickets y soporte por correo electrónico Experiencia en ingreso de datos Experiencia en investigación Experiencia como asistente virtual

I am an experienced customer service representative with more than 6 years experience in technical support, customer service and sales via telephone, email and chat. I am well organized and self-disciplined with the ability to prioritize queries under pressure. In the last years, my job experience was focused in customer service, technical support and telemarketing. Here are some of the responsibilities I’ve held over the past 5 years: Answer customers’ questions and concerns. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution. Assist customers with buying activities. Follow up on sales leads. Maintain accurate customer records. The client satisfaction is my number one goal and I am ready to do the necessary to provide the top quality service. Please feel free to contact me with any questions you may have or if you wish more information about my job experience

Hello there! I'm an experienced professional with a background in customer service and receptionist roles. I've had the privilege of honing my skills in providing top-notch service and ensuring smooth operations in various environments. Now, I find myself eager to dive into the world of remote jobs, ready to adapt and learn quickly. Dedication is my middle name—I thrive on doing things well and taking on new challenges. I approach every task with enthusiasm and a desire to excel. Whether it's mastering a new skill or rising to meet a challenge, I'm always up for the adventure. Let's make great things happen together!

I'm a bilingual (English/Spanish) Customer Support Specialist and Virtual Assistant with 8+ years of experience providing phone, email, and chat support, appointment setting, sales support, and administrative assistance. I've worked with clients in the telecommunications, healthcare, financial services, and BPO industries, helping businesses improve customer satisfaction while staying organized and meeting performance goals. My expertise includes: Customer Support (Phone, Email & Chat) Virtual Assistance Appointment Setting CRM Management & Data Entry Calendar & Email Management Sales Support & Lead Follow-up Microsoft Office, Google Workspace, Excel, Slack & Zoom I'm reliable, detail-oriented, and committed to providing excellent customer service. If you're looking for someone who communicates professionally, learns quickly, and can support your business from day one, I'd love to work with you.

I'm Victoria, a bilingual Virtual Assistant and Operations professional supporting U.S.-based executives and business owners remotely. Before going independent, I managed teams of 25+ agents, handled executive-level operations, and served as the bridge between frontline teams and U.S. client managers, across time zones, without missing a beat. What that means for you: I don't need hand-holding. I anticipate problems before they happen, communicate proactively, and get things done. 💼 Here's where I can take things off your plate: 🗓️ Executive & Admin Support -Inbox and calendar management (zero-inbox approach) -Meeting scheduling, prep, and follow-ups -Travel coordination and itinerary planning -Document preparation and data entry 🎧 Customer Support & CRM -Email, chat, and ticket management -Salesforce and CRM management -Escalation handling and customer resolution ⚙️ Operations & Workflow -SOP creation and process documentation -KPI tracking and performance reporting -Workflow optimization and task coordination 🤖 AI-Powered Optimization -Automating repetitive admin tasks using AI tools -Streamlining workflows with ChatGPT, Notion AI, and similar tools -Reducing manual work so you can focus on what actually moves the needle 🌟 A few things that set me apart: -9+ years working exclusively with U.S. clients, so I know the communication style, pace, and expectations. -Background in executive support at a luxury international resort (Casa de Campo), discretion and professionalism are non-negotiable for me. -Bilingual EN/ES, which is useful if you serve or work with Spanish-speaking markets. -I work async like a pro; time zone is never an excuse. If you want someone reliable, sharp, and already proven in remote U.S. environments, let's talk.

Bilingual Virtual Assistant and Customer Support Specialist with 3+ years of experience in customer service, administrative support, healthcare operations, and digital engagement. Skilled in managing high volume workflows, lead generation, CRM systems, and cross functional support while maintaining accuracy, efficiency, and strong client communication. Experienced in insurance verification, patient coordination, HIPAA compliance, and process improvement, as well as social media engagement and online research. Known for being detail oriented, proactive, and reliable, with the ability to quickly adapt, optimize workflows, and deliver a high quality client and customer experience in remote environments. Administrative & Operational Skills Email & Calendar Management • Data Entry & Record Keeping • Spreadsheet Management (Excel, Google Sheets) • File Management & Cloud Organization • Meeting Coordination & Note taking • Time Management • Organizational Skills • Discretion & Confidentiality Tools & Platforms Google Workspace • Microsoft Office • Asana • Monday • Notion • Slack • Zoom • Google Meet • WhatsApp • Shopify • Canva • Zillow • Outlook • Google Remote Desktop CRM & Communication Systems Zendesk • Richpanel • Gorgias • Zendesk Talk • Dialpad • Teleconsole • VoIP (UCaaS) Systems Social Media & Digital Support Facebook • Instagram • TikTok • Social Media Engagement & Commenting • Online Research • Amazon Seller Central (Entry Level) Healthcare Operations & Compliance HIPAA Compliance • Patient Privacy • Telehealth Support • Insurance Verification • Follow ups & Retention • Conflict Resolution • Communication Management Operations & Process Improvement Workflow Optimization • Process Improvement • SOP Development • Quality Assurance • Performance Tracking