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Hire the best Customer Service Representatives in Santo Domingo, DO

Check out Customer Service Representatives in Santo Domingo, DO with the skills you need for your next job.
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  • $35 hourly

    • 5.0/5
    • (12 jobs)
    Hey there! I’m a project lead, Notion expert and virtual assistant with 5 years in the customer service industry. Hire me for: -Notion. Templates, data base setups, automations and workspace improvements. -Project Management. Looking after an outstanding outcome, I can lead teams, organize, plan and apply strategies to take your project to success. -Virtual Assistant: As a business administration student, experienced inside and outside of Upwork, I have knowledge in different tools and count with valuable skills such as time management, organization, proactivity and excellent communication. Tools: -Slack -Notion -ClickUp -Asana -Google Suite -Microsoft Office -Shopify -Gorgias
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Google Slides
    Google Sheets
    PPTX
    Notion
    Translation
    Data Entry
    Gorgias
    Shopify
    Soft Skills Training
    Community Goals & KPIs
    KPI Metric Development
    Leadership Skills
    Communication Skills
    Project Management
  • $15 hourly

    • 5.0/5
    • (25 jobs)
    Hi, i'm a detail-oriented, efficient, a multi-tasker and self-motivated full time freelancer that can help you with your day-to-day administrative tasks so you can focus on the more important aspects of your business. I am still very much willing to develop new skills and learn new things. Services Offered: • Data Entry • Web Research • Live Chat and Email Support • Shopify assistant • Amazon assistant • Administrative Tasks • Canva
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    Graphic Design
    Social Media Imagery
    Social Media Optimization
    Social Media Content
    Social Media Content Creation
    Media Analytics
    Canva
    Online Research
    Data Entry
  • $10 hourly

    • 4.6/5
    • (27 jobs)
    Thank you for visiting my profile, I am responsible, disciplined, and a fast learner. I have been playing an important role as a customer support in the call center industry for high-profile companies such as Foot Locker, Altice, Roblox, and Home Exchange and I have also worked on several translation projects through Upwork with 100% satisfaction from my clients. How I can help you: ✅Customer Support - Live chat support - Email Support - Phone support - Social media support ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, instructions, and medical diagnoses. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Shopify
    File Management
    Administrative Support
    Zendesk
    UX & UI
    Figma
    Translation
    Virtual Assistance
    Customer Support
    Email Support
    Online Chat Support
    Data Entry
    English
    Spanish
  • $10 hourly

    • 4.9/5
    • (3 jobs)
    I'm a freelancer with a degree in Marketing and expertise for 12 years in Customer Service, Supervision and Sales field with minimal supervision in remote positions. My extensive experience in handling diverse client requirements and my high sense of empathy and profesionalism have prepared me to excel in any role. Handling in & outbound calls, emails, chats, data entry, internet browsing, proficiency in CRMs, Google Workspace, MS Office Suite, Voice and Text appl, Meeting tools, etc. If you are looking for someone who is friendly and enjoys talking to people, reliable, fast learner, good listener, adaptable, organized, teamplayer, multitasker, proactive, who has strong organizational skills, attention to details, time management, human relations, strong work ethic, advanced software skills and problem solving development, you can count on me. During those years of hard work and dedication, I've learned that taking action to achieve goals and keeping customers happy are the key to success in any business. Thanks for stopping by. Let's connect if I am a good fit for you. Rosy Perez
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Virtual Assistance
    CRM Software
    Administrative Support
    Project Management
    Email Support
    Executive Support
    Lead Generation
    Telemarketing
    Sales
    Customer Support
    Real Estate
    Appointment Scheduling
    Time Management
    Microsoft Office
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    Hi there! I'm a creative and energetic Virtual Assistant with a knack for detail and a passion for helping others. I love going the extra mile to make sure everything runs smoothly. My goal is to help busy professionals and entrepreneurs like you streamline their lives and businesses. Focusing on efficiency, organization, and client satisfaction, I provide top-notch virtual support to help you achieve your goals. Here are some of my areas of expertise: ✅ Admin Support - 📅 Agenda Management - 📧 Meetings creation and follow-up - ✉️ Email Management - 🛒 Online Shopping - 🗓️ Handle scheduling and delegate daily tasks - ✈️ Event Planning: Book Appointments, Flights, Hotels, and Car rentals - 📑 Prepare Meeting Materials - 🎨 Prepare Slideshows (Canva) - 📞 Serve as a point of contact for other team members - 🗂️ Data Entry ✅ Customer Service - 💬 Customer Support (Email, chat, phone) - 📦 Order fulfillment - 🌐 Social Media moderation, messages, and comments - 📝 Admin tasks ✅ Platforms I'm knowledgeable in: - 🛍️ Shopify, Etsy, Oberlo, Wix - 🛠️ Zendesk, Reamaze, Gorgias - 📋 Asana, Trello, Airtable - 🎨 Canva (Basic) - 🌐 WordPress (Basic) - 💻 Microsoft Office - 📅 Google Workspace I bring enthusiasm and innovative solutions to every task, and I love connecting with new people and building long-lasting relationships. Let's work together to make your life easier and your business shine! 💖 Let's work together! ✨
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Team Management
    Customer Support
    Trello
    Project Management
    Executive Support
    Administrative Support
    Personal Administration
    Virtual Assistance
    Meeting Agendas
    Google Calendar
    Dropshipping
    Email Support
    Online Chat Support
    Zendesk
  • $11 hourly

    • 4.7/5
    • (5 jobs)
    Hello! Are you looking for an all round customer service representative and virtual assistant that can help you with your business? Then you've gotten to the right place! These are some tasks that I can assist you with: ☀️ Social media engagement (messages, comments and moderation) ☀️ Handling tracking and returns/refunds ☀️ Email, chat or phone inquiries and customer support in general ☀️Cold calling and appointment setting ☀️ Operational support And to help you with these tasks proficiently, these are the tools I have experience with: ☀️ Zendesk ☀️ Oracle Crowdtwist ☀️ Salesforce ☀️ Canva ☀️ Office package
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Virtual Assistance
    Customer Engagement
    Customer Acquisition
    Community Moderation
    Slack
    In-App Support
    Customer Satisfaction
    Zendesk
  • $12 hourly

    • 5.0/5
    • (19 jobs)
    🏆Top Rated 🔝 🏆Job Success Score 💯✅ Nice to meet you! 😊 I’ll make your work easier while ensuring that you have a seamless work experience ⭐️👩🏻‍💻 I have experience working for high-profile US companies in the healthcare field, including Florida Blue, Healthfirst; complying with HIPAA guidelines and as well as a Quality Assurance Analyst auditing calls and making sure processes were followed. Every project/task is carried out with diligence, efficiency and delivered before the expiration of deadlines. ✔️Customer Support: 📞 Chat, Email and Phone ✔️Administrative Tasks: 🗂 G-Suite (Docs, Meet, Calendar, Sheets) File Organization Presentation Design (Canva, Google Presentation, Power Point..) Website Design (WIX) Calendar Management: 📆 Scheduling meetings/appointments ✔️Data Entry and Research: 🤓 PDF/Word Conversion Data Entry Translation from English to Spanish - Spanish to English Research Lead Generation My goal is to satisfy you (my client), by providing excellent services with noticeable results. Looking forward to working with you. Regards, Keisha :) ✨
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    EMR Data Entry
    Transaction Data Entry
    Administrative Support
    Website
    Presentation Slide
    Presentations
    Canva
    Email Support
    Wix
    Virtual Assistance
    Accuracy Verification
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Dear Client, Thank you for taking the time to view my profile! As a seasoned freelancer with over 4 years of diverse experience, I bring a strong sense of responsibility, discipline, and quick adaptability to any project. My background includes working within the call center industry for reputable companies such as Fanatics and Hot Topic, where I consistently achieved 100% customer satisfaction ratings. I am a responsible, honest, and enthusiastic individual who is eager to apply my knowledge and skills to foster personal and professional growth. I am committed to collaborating effectively to achieve the company's objectives and contribute positively to its success. How I can help you: - Customer Support✅ - IT Technical Support✅ - Data Entry✅ - Virtual Assistant✅ - E-commerce Order Fulfillment✅ I look forward to potentially collaborating with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Microsoft Office
    Project Management
    Social Media Replies
    CRM Software
    Problem Solving
    Phone Support
    Online Chat Support
    Email Support
    Order Fulfillment
    Virtual Assistance
    Data Entry
    Technical Support
    IT Support
    Customer Support
  • $12 hourly

    • 4.7/5
    • (6 jobs)
    Do you want to bring exceptional customer service and personalized support to your business? As a detail-oriented, dynamic, and reliable professional with a passion for helping people, I have over 12 years of experience in the customer service industry and 4 years of experience in management and leadership. I understand that customers judge a business based on the service they receive, rather than just the quality of products and services. That's why I strive to make every customer feel important and valued by providing valuable advice, keeping them updated on progress, responding quickly to calls and emails, and being creative in finding ways to help them. I believe that building a personal relationship with customers is key to creating a successful and lasting business, and I am committed to finding alternative solutions and showing generosity to ensure that my clients are satisfied. In addition to my customer service expertise, I also have experience with eCommerce platforms such as Shopify. I am confident in my ability to bring value to any business and am excited to explore opportunities. I offer a range of services to help businesses improve their customer service and streamline their operations, including: ✅ Customer service 📧 Email support 💬 Live chat support 📞 Phone communication 📱 Social media moderation 🖥️ Tier 1 Technical Support 🌐 Ecommerce (Shopify, AliExpress, DSers) 📦 Order fulfillment ✅ CRMs: 💎 Zendesk 🔥 Salesforce ⚡️ Kustomer 🎯 Asana 🚀 HubSpot ✅ Administration work 📊 Data entry 📝 G-Suite (Google Docs, Google Sheets, etc.) 🗂️ Microsoft Office (Word, Excel/CSV files, Outlook, etc.) 🗓️ Calendars (Google Calendar, Doodle, Worldtimebuddy, Zcal, Notion) 📬 Email management 📢 Communication (Google Meet, Zoom, Slack, Jitsi, Skype, RingCentral, and more) 🔍 Advanced Web Research With my strong attention to detail, proactive problem-solving skills, and ability to adapt to changing needs, I am confident that I can bring value to any business. Whether you need support with customer service, administrative tasks, or translation services, I am here to help.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Ecommerce
    Quality Assurance
    Technical Support
    Shopify
    Zendesk
    Email Support
    Phone Support
    Communication Etiquette
    Online Chat Support
    Customer Satisfaction
    Data Entry
    Email Communication
    English
    Spanish
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    As a Customer Care Agent, I’ve gained extensive experience across several facets of customer service. During my time as a call center agent, I used Zendesk, Magento, Stripe, to pull up customer context to deliver more personalized support without requiring customers to repeat themselves. I’ve also demonstrated strong results through my work. Among my peers, I’m known as an approachable, personable, patient and driven agent. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Support
    Microsoft Excel
    Scheduling
    Slack
    Stripe
    Administrate
    Email Communication
    Data Entry
    Customer Satisfaction
    Video Game
    Microsoft Office
    Accounting Basics
    Zendesk
    Phone Support
  • $5 hourly

    • 5.0/5
    • (3 jobs)
    Thank you for checking my profile. Here is a quick overview of my skills and strengths. I am well organized, efficient, self motivated and eager to learn. The key to my success has been mainly my ability to be a quick learner and easily motivated on tasks handed to reach a higher personal and professional level by seeking additional responsibilities. I have been playing a role in the call center industry for over 6 years as a sales representative and later analyst for sales inbound calls as well for high profile companies such as Comcast, DirecTV, amongst others. ✅Leadership, training and management -Quality assurance - Product Training -Coaching ✅Sales and customer support experience through phone and email -Order fulfillment ✅Admin. Work -Data entry -G-Suite -Microsoft Office (Word, Excel, Outlook, CSV files)
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Bilingual Education
    Sales Presentation
    Coaching Session
    Virtual Assistance
    Customer Support
    Office 365
    BPO Call Center
    Typing
    Leadership Skills
    Sales
    Quality Assurance
    Sales Optimization
    Sales Analytics
    Zendesk
    Order Processing
    Spanish
    English
  • $7 hourly

    • 5.0/5
    • (8 jobs)
    I am a social communication professional, with experience in customer service, recruitment process, management of company special programs, I can help you in assistance with different tasks that you required. -I am experienced with back office work, such as emails and docummentation, I a also experienced with customer service such as inbound and outbound calls, chat and tickets, dealing with people, giving ideas, making interactions, creative process and activities.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Satisfaction
    BPO Call Center
    Gorgias
    Phone Communication
    Ticketing System
    Administrative Support
    Virtual Assistance
    Email Communication
    Forum Moderation
    Social Customer Service
    Spanish
    Email Support
    Zendesk
    Online Chat Support
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    Hey there! I'm really pumped to chat with you and tell you a bit more about what I bring to the table as a freelancer. So, here's the scoop! For the last 3 years, I've been diving deep into the world of customer service and virtual assistance. You know, dealing with all sorts of stuff to make sure things run smoothly. I've worked with big names like SimmondMed, Amazon, Fiserv, and Pscu, where I've picked up some pretty cool skills. I'm not just about getting tasks done; I'm all about finding smart solutions, building solid connections, and making sure every project rocks. Whether it's helping out SimmondMed or contributing to the Amazon hustle, I'm on it. I'm the kind of freelancer who's into making things easy and stress-free. I love jumping into different challenges, learning on the go, and paying attention to the little details. Let's not just get things done; let's team up on a mission to make your project stand out. I'm all about bringing my passion and skills to the table to make your thing shine. Excited to make something awesome with you! What services do I offer as a virtual assistant?📝 •Agenda management •Email administration •Online Shopping •Travel reservations •Customer service through different channels such as phone, email, chat and social media •Appointment Confirmation for Events and Meetings •Database Management •Creation of presentations •Social media management •Quickbooks
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Spanish
    Administrative Support
    Ticketing System
    Zendesk
    Phone Support
    Email Communication
    Online Chat Support
    Data Entry
    Customer Satisfaction
    Appointment Setting
    Appointment Scheduling
    Email Support
    Customer Support
    Virtual Assistance
  • $7 hourly

    • 5.0/5
    • (3 jobs)
    Hello! I’m David Elohim de la Cruz Montilla, an experienced Assistant Manager in an auditing firm with a strong background in finance and international business. I hold a degree in International Business, where I took multiple finance classes that equipped me with a solid understanding of financial concepts and practices. I specialize in data entry, financial analysis, and document management, bringing meticulous attention to detail to every project. My current role involves managing and organizing financial data, ensuring accuracy and compliance with regulatory standards. I’m proficient in Google Sheets and Excel, allowing me to efficiently handle large datasets and present information in a clear and organized manner. I pride myself on my ability to work independently, meet deadlines, and communicate effectively with clients and team members. Whether you need help with data entry, financial document preparation, or research, I'm dedicated to delivering high-quality results tailored to your specific needs. Let’s connect and discuss how I can help you achieve your project goals!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Logo Design
    Thesis
    Audio Production
    Facebook Ads Manager
    Hosting Zoom Calls
    Google Sheets
    Google Calendar
    Office 365
    Project Management
    Email
    Marketing
    Virtual Assistance
    Shopify Dropshipping
    Ebay Dropshipping
  • $7 hourly

    • 4.5/5
    • (8 jobs)
    Im a travel advisor with more than 5 years of experience, specialist in desingning the perfect travel plan and build perfect memories. With vast experience in creating vacation products on platforms like Tripadvisor, GetYourGuide and Tourradar. As a seasoned professional in the hospitality industry, I excel as a hotel booking and Airbnb manager, ensuring seamless accommodations for travelers. Additionally, I specialize in promoting unforgettable cruise experiences, creating tailored itineraries for a diverse range of clients. With a passion for delivering exceptional service, I am dedicated to curating memorable and stress-free travel experiences.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Price & Quote Negotiation
    Time Management
    Travel Planning
    Booking Services
    Server
    Travel & Hospitality
    Content Writing
    Content Creation
  • $6 hourly

    • 5.0/5
    • (7 jobs)
    I have wide experience with projects related to customer service, data entry, and copywriting. I am always willing to acquire more knowledge that could improve my qualities with the means to provide the best service. Your business will be my top priority in order to get the best results on each task and interaction. Regarding my current skills, I have the following : - Customer service - Data Entry - Tech Support - Article writing on Word Press based on SEO (Spanish) - Video Editing - YouTube Content
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Support
    YouTube Thumbnail
    Video Editing
    Article Writing
    Data Entry
    Technical Support
    Spanish
    Online Chat Support
  • $12 hourly

    • 5.0/5
    • (3 jobs)
    Hello, I'm Josue Gonzalez! 🌟 I'm offering my services as a Professional Virtual Assistant. I've worked the last years for well-known companies in the United States as a Tech Support 💻, Customer Support 🤝, Appointment Setter 📅, Medical Biller / Insurance Verification Specialist 🏥, Interpreter (English-Spanish) 🌐, etc. As an E-commerce Specialist and Media Buyer, I'm passionate about helping online businesses succeed! 🚀 Certified by Google in Digital Marketing and E-commerce 📈, and HubSpot Inbound Marketing as well. I focus on creating effective marketing strategies and optimizing product listings to boost sales 💰. I love diving into data 📊 to enhance user experience and improve conversion rates! My services include, but are not limited to: 🖥️ Virtual Assistance for any type of Administrative Tasks 🌟 Exceptional Customer Support 💻 Exceptional Tech Support 📊 CRM Management 📅 Appointment Setting 🌐 Spanish-English Interpreter 📥 Accurate and Efficient Data Entry 📈 E-commerce strategy development 🔍 SEO and SEM optimization 🛒 Etsy and Shopify store optimization 📊 Data analysis for decision-making 📱 Social media marketing 💻 Google Ads 📣 Facebook/Meta Ads 📊 Google Analytics ✉️ Email Marketing 📦 Conversion Rate Optimization (CRO) 📈 Content Marketing 🔄 Retargeting and Remarketing Strategies 📅 Campaign Management 🧩 A/B Testing 🌐 Affiliate Marketing 📊 Market Research 📝 Copywriting for Product Descriptions 📈 Competitor Analysis 🔗 Link Building Strategies 🗓️ Event Marketing 🎯 Customer Segmentation If the service you're looking for isn't listed here, don't worry! I'm equipped with quick learning skills and a strong desire to work and expand my knowledge. Let's team up and tackle your needs together. We can achieve great things!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    SEM Optimization
    Shopify
    Etsy
    Facebook Ads Manager
    Google Ads
    Social Media Advertising
    SEO Audit
    CRM Development
    Marketing
    Appointment Scheduling
    Customer Support
    Translation
    Technical Support
    Virtual Assistance
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    Performance and result-oriented professional with over 8 years of experience in supervising and leading company activities to ensure smooth operations. Proactive, passionate and self-motivated individual with the ability to enforce company policies, provide business development strategies and promote a healthy work environment.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Server
    Negotiation Coaching
    Resolves Conflict
    Communications
    Team Building
    Leadership Skills
    Business Management
    Team Management
  • $20 hourly

    • 5.0/5
    • (3 jobs)
    About Me: I am a seasoned professional with over 5 years of experience in administration, Human Resources, benefits management, recruitment, customer service, and translation. With a Bachelor's in Law and a Master's in Human Resources, I offer a unique blend of skills that enhance organizational efficiency and employee satisfaction. Bilingual in Spanish and English, I provide comprehensive support while applying mindfulness practices to optimize focus and productivity. Strengths and Skills: Customer Service: Proficient in managing inquiries and delivering exceptional support to boost customer satisfaction and retention. ✉️🤝 HR & Benefits Management: Experienced in handling benefits administration, job postings, candidate sourcing, and recruitment coordination to streamline HR functions. 🔍👥 Administrative Support: Adept in data entry, calendar management, presentation creation, and ensuring smooth administrative operations. 📊📅 Recruitment: Skilled in sourcing, screening, and coordinating recruitment processes to attract top talent. 💼 Legal Assistance: Capable of managing legal case documentation and ensuring compliance with legal standards. ⚖️ Translation: Fluent in Spanish and English, providing high-quality translation services to bridge communication gaps. 🌍🗣️ Mindfulness: Utilizes mindfulness techniques to enhance workplace focus, efficiency, and overall productivity. 🧘‍♂️ Education: Bachelor’s Degree in Law Master’s Degree in Human Resources Why Choose Me? Detail-Oriented & Organized: Delivers accurate and high-quality work consistently. ✅ Bilingual: Fluent in Spanish and English, enhancing communication and support. Versatile Experience: Proven success across various roles in customer service, sales, HR, and benefits management. 🌟 Commitment to Growth: Dedicated to continuous learning and collaborative improvement. 📚 I am excited to bring my expertise to your organization and contribute to its success with innovative solutions and dedicated support. 💡
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Legal
    Employee Relations
    Human Resources Consulting
    Benefits
    Compensation & Benefits
    Staff Recruitment & Management
    Administrative Support
    Employee Onboarding
    Email Communication
    Recruiting
    Human Resources
    Scheduling
    Translation
    Virtual Assistance
  • $20 hourly

    • 4.5/5
    • (31 jobs)
    Hi, I’m Keisy, a 𝐅𝐮𝐥𝐥-𝐒𝐭𝐚𝐜𝐤 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 with over 5 years of vivid experience in Administrative Support and over a decade in customer service. I specialize in delivering top-tier support for digital businesses across diverse industries, from marketing agencies to online law firms. My background in fast-paced call centers and as a 911 operator has equipped me with a solid work ethic, adaptability, and a deep understanding of processes and systems. I’m here to be 𝐲𝐨𝐮𝐫 𝐠𝐫𝐨𝐰𝐭𝐡 𝐩𝐚𝐫𝐭𝐧𝐞𝐫, ready to elevate your business! Here’s how I can help: 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 🆘: - Back office support - Email and calendar management - Web research, data entry, and organization - Creating and supervising processes & SOPs 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐌𝐞𝐞𝐭𝐢𝐧𝐠 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 👩🏻‍💻: - Scheduling and managing virtual meetings - Assisting with video conferencing tools - Preparing meeting agendas and minutes 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭💆🏻‍♀️ : - Managing customer databases and CRM systems - Customer communication (chat support, email response) - Accounts receivable management 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 🎯: - Light project management to keep tasks on track - Project planning, progress tracking, and milestone management - Team collaboration to achieve project goals 𝐎𝐧𝐥𝐢𝐧𝐞 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 📈: - Basic email marketing campaigns - Supporting digital product launches and events 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 🌐: - Basic blog posts/listings and updates 𝐌𝐲 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐨𝐨𝐥𝐛𝐨𝐱 🛠️: - A dedicated home office, my hub of productivity. - Slack, ClickUp, Asana, Trello, Google Workspace - Meilerlite, Mailchimp, Zoom, Meets, MS Teams - AI Tools (ChatGPT, Gemini, Perplexity, Copilot, Claude) - Calendly, Loom, Canva, Zoho, Notion - YouTube for continuous self-training 🌟 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? 🌟 ✅ I’m a full-time freelancer, available whenever you need. ✅ I provide value by suggesting improvements, not just completing tasks. ✅ I’m highly responsive and maintain open communication at all times. I’m excited to help bring your project to life! Let’s connect and discuss how I can support your business and help you grow 🚀
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Administrative Support
    Latin American Spanish Accent
    English
    Email Campaign Setup
    Asana
    Google Docs
    Canva
    Email Communication
    Data Entry
    Scheduling
    Google Workspace
  • $10 hourly

    • 4.7/5
    • (18 jobs)
    A lot of experiences in Technical Support, Customer Service I can offer you the service you are seeking, Sale, Live Chat, Phone Support Representative, Email Handling, Shopify, Etc. I studied Programming, Web Design and Technical Support, I speak French, English, Spanish and Haitian Creole. I am ready to work with any company and offer you the best of me.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Translation
    Haitian Creole
    Computer Maintenance
    Facebook Ads Manager
    Microsoft Office
    Technical Support
    Spanish
    French
    Online Chat Support
    Phone Support
    Zendesk
  • $15 hourly

    • 4.9/5
    • (26 jobs)
    Experienced Retail Customer Service Team Manager with a proven track record in leading teams to deliver exceptional customer experiences. Skilled in streamlining operations, improving team performance, and resolving customer issues efficiently. Adept at utilizing data-driven strategies to boost customer satisfaction and retention. Strong communication skills in English, Spanish and French with a focus on maintaining high standards of service in fast-paced environments. Ready to leverage expertise to drive success and enhance customer engagement for your business.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Product Knowledge
    Customer Satisfaction
    Ecommerce
    Shopify
    Staff Recruitment & Management
    Communication Skills
    English to French Translation
    Sales Management
    Problem Solving
    Real Estate Listing
    Haitian Creole to English Translation
    CRM Software
  • $30 hourly

    • 4.5/5
    • (25 jobs)
    My purpose as an Agent is to Interact with customers in order to answer questions, resolve support issues, improve credibility, and nurture relationships. Most, if not all, companies understand the need for providing customer service, particularly when it comes to the goal of improving customer retention and increasing the company's sales by boosting its reputation and maintaining customer loyalty.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Multitasking
    Language Interpretation
    English to Spanish Translation
    Translation
    Customer Satisfaction
    Medical Translation
    Live Interpretation
    French
    Portuguese
    Phone Support
    Italian
    English
  • $8 hourly

    • 4.2/5
    • (9 jobs)
    Looking for an experienced and adaptable customer support and virtual assistant? You are on the right profile! I'm a Top Rated Customer Support specialist and Supervisor with over 4 years of experience. Here is a quick overview of my skills and strengths, I'm well organized, efficient and self-motivated. The key to my success has been to learn quickly and then reach a higher personal and professional level by seeking additional responsibilities, I have been playing a role in the call center industry as a CSR, SME and Team Leader for high profile US companies such as The New York Times and Altice USA. How can I help you: 🚀 Leadership, Training, and Management📝 • Quality Assurance • Product Training and Coaching • Process Docs Creation • Team Management 📧Customer support via email, social media, phone and live chat☎️ • Tech and Ecommerce Support • Order fulfillment • Processing Returns/Exchanges/Refunds in Shopify • Salesforce, Amazon Connect, ZenDesk, Re:Amaze, Live Person, Call Rail experience. • Calls and interviews • Content Moderation • Online Review Management ✍️Admin Work👩🏽‍💻 • Data Entry + Web Research • G-suite (Google Docs, Google Sheet, etc.) • Microsoft Office (Word, Excel/CSV files, Outlook, etc.) • Payroll and Recruiting • Mail processing
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Support
    Product Knowledge
    Phone Support
    Zendesk
    Answered Ticket
    Virtual Assistance
    Shopify
    Online Chat Support
    Administrative Support
    Spanish
    Office 365
    CRM Software
    Email Communication
    Data Entry
  • $7 hourly

    • 3.2/5
    • (3 jobs)
    🥇 𝐓𝐎𝐏-𝐑𝐀𝐓𝐄𝐃 𝐒𝐚𝐥𝐞𝐬 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 As a skilled Sales Specialist with experience in negotiations and closing B2B contracts, I focus on creating and executing sales and go-to-market strategies. I possess a strong ability to identify and capitalize on business opportunities, enabling me to establish long-lasting relationships with potential and current clients. My proactive approach and expertise in client acquisition have allowed me to contribute significantly to the growth and success of the organizations I've worked with. I am highly motivated to deliver an exceptional client experience, ensuring their needs are met and they feel valued at every stage of the sales process. Additionally, my ability to communicate effectively in English and Spanish allows me to engage with a diverse audience, opening doors to new markets and opportunities. I am committed to leveraging my skills in market analysis and strategy development to drive growth and achieve business objectives. 𝐇𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: 📈 𝐒𝐚𝐥𝐞𝐬 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 - Lead Generation - Appointment Setting - Cold Calling - Ability to Close effective Sales - Client Retentions - Collections - Salesforce - Zendesk - Problem-Solving - Sales Tracking - Goal Oriented - B2B Sales - Business Development 📋 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 - Microsoft Office - Data Entry - Data Collector - Form Filling - Document Organization, etc. - Effective Communication - Customer Service/Support (English and Spanish) 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? ⚡ TOP RATED Freelancer ⚡ Fast and Clear Communication ⚡ High-Quality, Professional Work ⚡ Always Meet Deadlines ⚡ 100% Satisfaction Guaranteed ⚡ Available +40 Hours a Week
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Zendesk
    Communications
    Microsoft Office
    Customer Acquisition
    Administrative Support
    Data Entry
    Cold Calling
    Problem Solving
    Appointment Setting
    Lead Generation
    Business Development
    Sales & Marketing
    Sales Strategy
    Salesforce
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Hello there! I'm Leandro Espino, a seasoned freelancer with a strong background in delivering exceptional customer service and administrative support. With over 5 years of experience, I've honed my skills to ensure efficiency and excellence in every task I undertake. Having previously worked with Walmart, I understand the importance of attention to detail and the ability to adapt to diverse tasks and environments. I am committed to delivering outstanding results and contributing to the success of your projects. Let's collaborate to achieve your goals! Feel free to reach out to discuss how I can support your endeavors. 🚀
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    BPO Call Center
    Phone Communication
    Appointment Setting
    Email Communication
    Office Management
    Virtual Assistance
    Administrative Support
    ManyChat
    Data Entry
    Zendesk
    Online Chat Support
    Phone Support
    Spanish
    English
  • $12 hourly

    • 4.0/5
    • (16 jobs)
    ✳️TOP-RATED BILINGUAL CUSTOMER SERVICE EXPERT on Upwork. I am independent customer service Expert with 15+ years in customer Service/ Tech support and sales support for a variety of branded name companies and products. With a guarantee of more than 90% Quality of Service, more than 87% of First Call Resolution, your customers will receive a genuine customer service experience . I love customer service because I love dealing with people, connecting with customer, solving issues and providing high rate at all time. ✔️Expert in Email Handling/Chat & Phone Support/Quality Analyst/IT Support ✔️Fully Bilingual (Native English, Français Européen, Français Canadien) fluency in Spanish ✔️5+ years of experience using Zendesk, Shopify, Desk.com and other CRM tools ✔️10+ years of experience in Customer Service, Customer Support, Sales Support, and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. Skills Experience : Caribbean Calling Center, Santo Domingo, Dominican Republic Team Leader August 2010 - April 2014 Caribbean Calling Center is an innovator in money transfer. Providing money transfer service in some countries like: Haiti, Jamaica, USA, and Dominican Republic. I worked as a Team leader and belief in providing Excellent Customer Satisfaction. Caribbean Calling Center, this is where I get promoted the first time. Manage and resolve customer complaint, created ticket. I have worked as a trainer as well, where I have to train people that want to become an agent for CAM. Alorica, Santo Domingo, Dominican Republic Team leader June 13 - July 14 Alorica Incorporated is a call center company with more than 73 locations worldwide. Established in 1999, the company has grown to over 48,000 employees. Currently, the company is headquartered in Irvine, California. I have worked as a Team leader for Verizon client, one of largest telecommunication company of united state, providing telecommunication services. Manage and troubleshoot cell phone device and network system. Assist a team of 12 customer service´s agent. Xerox, Santo Domingo, Dominican Republic Tech Support September 2015- June 2016 Xerox is a call center company with more than 50 location worldwide. I have worked as a floor support for Sprint client, providing telecommunication services. Manage and troubleshoot cell phone and Network system. Assist a team of 12 customer service´s agent. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to resolve my customer's situations. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available on Email and Skype, and ready to have a voice or video interview if necessary. Looking forward to an interview with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Haitian Creole
    Scheduling
    Sales
    Multitasking
    Data Entry
    Latin American Spanish Accent
    Email Communication
    French English Accent
    Customer Support
    Technical Support
    Online Chat Support
    Inbound Inquiry
    French
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