Hire the Best Customer Service Representatives in Santo Domingo, DO

Hi, I’m a bilingual Spanish English Administrative Virtual Assistant with experience supporting businesses in customer service, CRM management, scheduling, and client communication. I help businesses stay organized, responsive, and efficient by managing day to day administrative tasks, handling client interactions, and keeping systems up to date. I’m comfortable working with CRM platforms, coordinating calendars, and ensuring smooth communication between teams and clients. In addition to administrative support, I have experience working with warm leads, qualifying prospects, and scheduling appointments, which allows me to support both operations and client facing tasks when needed. I’m detail oriented, reliable, and able to adapt quickly in fast paced environments. Whether you need help staying organized, managing client communication, or keeping your workflow running smoothly, I’m here to support your business.

✳️TOP-RATED BILINGUAL CUSTOMER SERVICE EXPERT on Upwork. I am independent customer service Expert with 15+ years in customer Service/ Tech support and sales support for a variety of branded name companies and products. With a guarantee of more than 90% Quality of Service, more than 87% of First Call Resolution, your customers will receive a genuine customer service experience . I love customer service because I love dealing with people, connecting with customer, solving issues and providing high rate at all time. ✔️Expert in Email Handling/Chat & Phone Support/Quality Analyst/IT Support ✔️Fully Bilingual (Native English, Français Européen, Français Canadien) fluency in Spanish ✔️5+ years of experience using Zendesk, Shopify, Desk.com and other CRM tools ✔️10+ years of experience in Customer Service, Customer Support, Sales Support, and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. Skills Experience : Caribbean Calling Center, Santo Domingo, Dominican Republic Team Leader August 2010 - April 2014 Caribbean Calling Center is an innovator in money transfer. Providing money transfer service in some countries like: Haiti, Jamaica, USA, and Dominican Republic. I worked as a Team leader and belief in providing Excellent Customer Satisfaction. Caribbean Calling Center, this is where I get promoted the first time. Manage and resolve customer complaint, created ticket. I have worked as a trainer as well, where I have to train people that want to become an agent for CAM. Alorica, Santo Domingo, Dominican Republic Team leader June 13 - July 14 Alorica Incorporated is a call center company with more than 73 locations worldwide. Established in 1999, the company has grown to over 48,000 employees. Currently, the company is headquartered in Irvine, California. I have worked as a Team leader for Verizon client, one of largest telecommunication company of united state, providing telecommunication services. Manage and troubleshoot cell phone device and network system. Assist a team of 12 customer service´s agent. Xerox, Santo Domingo, Dominican Republic Tech Support September 2015- June 2016 Xerox is a call center company with more than 50 location worldwide. I have worked as a floor support for Sprint client, providing telecommunication services. Manage and troubleshoot cell phone and Network system. Assist a team of 12 customer service´s agent. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to resolve my customer's situations. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available on Email and Skype, and ready to have a voice or video interview if necessary. Looking forward to an interview with you!

I am a highly versatile individual with the ability to effectively handle multiple tasks simultaneously. Throughout my career, I have gained extensive experience in various work environments where dedication and teamwork are highly appreciated. I am known for my dynamic approach, proactive mindset, and unwavering enthusiasm in everything I do. Additionally, I possess strong digital literacy skills that allow me to adapt quickly to technological advancements and utilize them to their fullest potential. My primary goal is to continuously develop and grow professionally, seeking new challenges and opportunities for personal and career advancement.

I am an experienced bilingual (English–Spanish) Virtual Assistant with over 2 years of experience in customer service, administrative support, data entry, and appointment scheduling. I have worked with companies such as The New York Times and Kohl’s, where I developed strong skills in customer support, customer retention, document collection, and general administrative assistance. I also have experience supporting a U.S.-based immigration and family law firm, handling client communications, intake processes, appointment scheduling, calendar management, lead follow-ups, document collection, and case file organization. Additionally, I have a background in healthcare appointment scheduling and translation services, ensuring accuracy, confidentiality, and excellent client service. I am highly organized, detail-oriented, and comfortable working independently in remote environments. • Strong understanding of computer systems, troubleshooting, and software basics • Experience handling customer inquiries, resolving issues, and ensuring satisfaction • Excellent communication and teamwork skills • Experience with CRM, CLIO and Five9 • Reliable, organized, and always focused on delivering quality results • Experience with Microsoft Office Suite (Word, PPT, Excel) As a Virtual Assistant , I can assist your company with: • Administrative Assistance: Managing data entry, document creation, scheduling, project coordination, email/contact organization, online research, and more. • Customer Support Services: Offering reliable assistance via live chat, email, complaint resolution, and order processing. • Community Management: Creating and curating engaging content, managing social media accounts, responding to comments and messages, fostering online communities, and analyzing engagement metrics. Ready to enhance your business? Get in touch today!

Thank you for visiting my profile, I am responsible, disciplined, and a fast learner. I have been playing an important role as a customer support in the call center industry for high-profile companies such as Foot Locker, Altice, and Roblox. I have also worked on several translation projects through Upwork with 100% satisfaction from my clients. How I can help you: ✅Customer Support - Live chat support - Email Support - Phone support - Social media support -Tech support -Moderation ✅Translation Services - Proofreading - ENG/SPN -SPN-ENG emails, messages and ordinary documents translation - ENG/SPN -SPN-ENG translation of agreements, contracts, covenants - ENG/SPN -SPN-ENG Translation of technical handbooks, manuals, instructions, and medical diagnoses. ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - Internet Research

Hey there! 😊 I've worked for 7 years in the Call Center industry 📞 and I'm a dedicated freelancer with extensive experience in customer service, sales 💼, retentions 📈and technical support 💻. I'm proud to have collaborated with renowned companies like Spotify, big brands stores like Belk and Kohl's, also companies like Samsung, Clover Health, ProtectAll by GBS, ADT, WellCare, and SimonMed. Always eager to take on new challenges and help clients achieve their goals!