Hire the Best Desk.com Administrators

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

I build automations that save businesses 20-25 hours a week using Make.coml, n8n, Python, and AI tools like Claude and OpenAI. With 90+ completed projects and $100K+ earned, my work covers: → Make.coml & n8n workflows (email, CRM, lead gen, e-commerce) → AI agents using Claude, OpenAI, and LangChain → Python scripts for scraping, data processing & API integrations → CRM automation: HubSpot, GoHighLevel(GHL), Pipedrive, Salesforce → Google Sheets, Airtable, and database integrations → Lead generation systems (Facebook Ads → CRM → follow-up) → E-commerce automation (Amazon, Shopify, inventory sync) Skills & Expertise: →Evaluating, reviewing, and annotating code samples, web application architectures, design patterns, and development best practices. → AI Model Training and AI Lab Support. → Data Annotation, Labeling, and Quality Assurance for AI/ML datasets. → Forward-Deployed Engineering, including client-focused solution implementation and technical integration. → Web Application Development, Code Review, Performance Optimization, and Technical Documentation. I don't just build I design systems that are reliable, documented, and easy for your team to manage. If you're spending time on repetitive tasks, let's automate them. Make.coml I n8n I AI Automation I Python I Claude AI I Zapier I CRM Automation I OpenAI API I Google Sheets I Airtable I REST API Integration I Web Scraping I HubSpot I GoHighLevel (GHL) I Facebook Leads API I Email Automation I Lead Generation I Data Pipeline I Chrome Extension LangChain Skills: Automation System Automation Make.comI n8n Claude HighLevel Python Zapier CRM Automation OpenAI API Google Sheets Automation Airtable REST API Web Scraping HubSpot Facebook Email Automation Google Chrome Extension LangChain Business Process Automation Your project catalog

𝐂𝐑𝐌 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓 | 𝐀𝐈 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍𝐒 & 𝐒𝐌𝐀𝐑𝐓 𝐈𝐍𝐓𝐄𝐆𝐑𝐀𝐓𝐈𝐎𝐍𝐒 ⏰ Terrific Upwork History with 33000+ Hours & Counting 🏅 Top-Rated Plus Badge 💯 100% Job Success 👌 High Client Recommendations 👋 Hi, I'm Parveen, a Certified Zoho Expert with over 10 years of experience and a proven track record of delivering 500+ successful projects across diverse industries. I specialize in building custom Zoho solutions, automating workflows, and integrating third-party platforms to simplify and supercharge your business operations. From CRM customization to API development and Zoho Creator apps, I bring deep technical expertise to every project. 💡 𝐘𝐨𝐮𝐫 𝐕𝐢𝐬𝐢𝐨𝐧, 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Let’s work together to build smart, scalable, and fully automated systems that align perfectly with your business goals. Whether you're just getting started with Zoho or need to optimize a complex setup, I’m here to help make it seamless and stress-free. 🔥 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐓𝐚𝐛𝐥𝐞 ✅ Tailored Zoho Widgets & Extensions – Custom screens and interfaces designed to your exact needs ✅ End-to-End Zoho Solutions – CRM, Finance Suite, E-commerce, and more ✅ Effortless Integrations – n8n, Twilio, Salesforce, HubSpot, Airtable, RingCentral, Zapier, Make, Zia LLM, ChatGPT & beyond ✅ Smart Workflow Automation – Streamlined, data-driven business processes ✅ Custom API Development – Secure, scalable, and fully tailored to your business ✅ E-commerce & Finance Expertise – Shopify, Amazon, Zoho Books & Inventory setups 💼 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 🌟 Zoho Suite Mastery Expert-level experience with the entire Zoho ecosystem, including: Zoho CRM, Creator, Campaigns, Desk, Projects, Invoice, Books, People, Subscriptions, Recruit, Reports (Analytics), Inventory, Docs, Meeting, Sites, Commerce, and Zoho Flow – to automate and optimize your business operations. 🌟 Full-Stack Development Skilled in both front-end and back-end technologies: Front-end – HTML, CSS, JavaScript, React, Angular Back-end – Node.js, Python, Django, Ruby on Rails, PHP, Java 🌟 Database Management Proficient in handling both relational and NoSQL databases: MySQL, PostgreSQL, MongoDB, Cassandra 🌟 Cloud Platform Proficiency Hands-on experience with cloud services to build scalable, secure apps: AWS, Microsoft Azure, Google Cloud 🌟 WordPress & CMS Expertise Custom theme development, plugin integration, and performance optimization using WordPress. 🌟 Programming Languages & Frameworks ✅ Languages – Python, PHP, Java, JavaScript ✅ Frameworks – Hibernate, Spring, JSF, Django, Flask, Laravel, CakePHP 🔍 𝗟𝗲𝘁’𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲 I am passionate about helping businesses leverage technology to improve operational efficiency, automate processes, increase revenue, and create scalable systems. Whether you need CRM implementation, workflow automation, custom development, system integrations, data migration, or strategic consulting, I'm here to help you succeed. I provide reliable post-implementation support, ongoing optimization, and quick turnaround for bug fixes and enhancements to ensure your systems continue running smoothly. ⏰Open to work in EST, CST, PST, and global time zones. 📩 Reach out today to start a conversation about how I can contribute to your project’s success! Parveen Kumar Zoho Certified Consultant

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

I simplify complex Microsoft 365, Entra ID, Azure, and Intune environments. With over 10 years of experience and advanced certifications like SC-100, MS-102, and Microsoft Certified Trainer (MCT), I provide secure, compliant, and efficient cloud and endpoint solutions tailored to modern businesses. 🔹 Expertise Highlights ✅ Microsoft 365 & Exchange Online Tenant configuration, email/domain migrations, Office 365 setup and troubleshooting Deliverability improvement (SPF, DKIM, DMARC) Spam filtering, header analysis, alias routing, and DNS via GoDaddy ✅ Microsoft Intune & Endpoint Management Intune MDM/MAM, Autopilot deployment, Conditional Access policies Apple/Windows/Android/macOS device support via JAMF, Defender, and Entra ✅ Azure & Entra ID Azure AD, Entra ID identity management, Conditional Access, SSO (Okta, ADFS) Hybrid/cloud server migrations, VM provisioning, federation services ✅ Security, Compliance & Governance Microsoft Purview (DLP, encryption labels, retention/eDiscovery) Endpoint protection (Defender, BitLocker), ISO/NIST security frameworks SC-100-level cloud security architecture and policy enforcement ✅ Tier 2/3 IT Support & MSP Experience Remote support for Windows/macOS/Linux, VPNs, DHCP/DNS Ticketing & RMM (ServiceNow, Jira, ConnectWise, Autotask, Atera) IT Glue, SharePoint KB, end-user documentation, onboarding/offboarding ✅ PowerShell & Automation Scripting for mailbox/user provisioning, policy enforcement, licensing Intune Win32 App deployment, REST API automation, bulk updates 💬 Extras Clear, fluent English (verbal & written) Hands-on experience with UK, US, and international clients MSP-ready and client-facing with rapid, high-quality delivery Strong documentation discipline and troubleshooting mindset Professional demeanor, proactive communication, and knowledge sharing 🏅 Certifications: SC-100 – Microsoft Cybersecurity Architect MS-102 – Microsoft 365 Administrator Expert SC-300, MS-500, MS-100, PL-900, AI-900, AZ-900, DP-900 Microsoft Certified Trainer (MCT) AWS Cloud Practitioner, Power Platform Fundamentals 🕘 Availability: Flexible — available for project-based and ongoing support across AEST, GMT, and EST time zones🧰 Tools: ServiceNow, JAMF, SuperOps, IT Glue, TeamViewer, Autotask, Splashtop📄 Approach: I provide detailed documentation, SOPs, and training to support sustainable IT operations If you need help with Microsoft 365, Exchange, Intune, Azure, Entra ID, or general IT support, I’m ready to deliver fast, secure, and effective results. Let’s work together to elevate your tech stack.

My name is Temidayo Frank Obasoyen. I am a Microsoft 365 Enterprise Administrator, Microsoft Security Administrator Associate, Messaging Administrator Associate, Microsoft Teams Administrator Associate, Azure Security Engineer Associate. I help organizations set up Microsoft 365 tenants and provide worldwide Microsoft 365 Technical Support to IT managers, IT directors, Head of IT, CTO, and CEOs of organizations globally. I support hybrid and cloud-only Microsoft 365 deployment for the following regions: EMEA, NOAM, and APGC clients. I have experience creating technical architecture documents and SOP creation for operation. I have experience work daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and help provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhere to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. I have a Windows 11 Pro PC with the latest updates installed, 16 GB RAM, Core i7, 500 GB HDD with no 3rd-party antivirus software installed and 11th generation. I am fluent in English and with excellent chat skills. I have a work environment conducive to the job (with internet speeds greater than 70 MBs). I have a decent headset/mic for customers to hear me. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Good understanding of DNS, Hybrid Email Routing, Email Tracking, SMTP/ Application Mail Relay, Backup and Restore, Disaster recovery concepts • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement large scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience on Migration Tools like Quest Migration or any other third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP)