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Rating is 4.7 out of 5.
4.7/5
based on 193 client reviews
  2. Sales & Marketing Talent
  3. Market Research Analysts
  4. (Current) Trend Analysis Freelancers
  • $125 hourly

    • 5.0/5
    • (128 jobs)
    My goal is helping customers manage and grow their e-commerce businesses. My focus is on the customer experience, and what is going to help him/her find the product the easiest and ultimately buy it from your store. I think both big and small, and no detail is too little to oversee. I have spent over 20 years in Retail and E-commerce, responsible for managing and growing multi-million dollar to nearly half a billion dollar businesses. I have experience with both start-ups, growing the business from the ground up, as well as well-established retailers like Ralph Lauren and Uniqlo, where I've learned best-practices and leading technology. My decisions are driven by data, which is the key to understanding how and why the customer is behaving the way they are. I am also creative, so I inject design and high taste level into my work. If you are a start-up with little to no data, don't fear, I am fully knowledgeable on industry best practices and will also review competitors to determine the best solution. I can help with the following: ✔Website Management and Growth Strategy ✔Conversion Rate Optimization ✔Shopify & Shopify Plus Theme Selection/Design/Setup ✔App/Plug-in selection ✔Landing Page Creation ✔Website UI/UX Audit ✔Email Flow Setup / Optimization ✔Data Analysis, Insights, Dashboard setup ✔Brand and Marketing Management ✔Website Merchandising and Planning Certifications: • Landing Page Optimization • User Research • Google Analytics Individual Qualification • Digital Psychology and Behavioral Design • Applied Neuromarketing • Copywriting and Product Messaging • Heurisitc Analysis Frameworks for Conversion Optimization Audits Programs I am skilled at: • Shopify and Shopify Plus • Big Commerce • Wordpress/Woocomerce • Google Analytics/ GA4 • Google Tag Manager • Looker Studio • Klaviyo • Mailchimp • HotJar • Lucky Orange .. and more
    Featured Skill Trend Analysis
    Conversion Rate Optimization
    Web Analytics
    Wireframing
    Merchandise Graphic Design
    Landing Page
    BigCommerce
    Data Analysis
    Website Optimization
    Digital Marketing
    Design Enhancement
    Marketing Audit
    Retail & Consumer Goods
  • $50 hourly

    • 4.8/5
    • (190 jobs)
    Hi, I have the university degree in physics and studied mathematics and statistics at university. In addition, I studied economics, sociology and psychology. Since 2000, I have completed many projects related to analysis of different data: survey analysis, structural equation modelling (SEM), business outcomes insights, stock data analysis, econometric modelling and so on. I support students, post/graduated/doctoral students, independent researchers/scholars, investors, businessmen, consulting firms and so on. I work with SPSS, Eviews, Excel, Stata, R, and other mathematics and statistical programs. I have experience in analyzing and collecting of different kinds of data from various sources. I could analyze any data any difficulty providing robust results with all necessary justifications and improvements: Customer churn/retention modelling and trends; Sales forecasting/modelling; Survey analysis with visualization of the data, report writing and define the maximal number of useful insights; Predictive modelling for different outcomes; Exploratory Factor Analysis (EFA); Confirmatory Factor Analysis (CFA) with full justification of the measurement model (and improving if it is necessary); Structural Equation Modelling (SEM); Multigroup analysis (MG CFA) to test variance of the model (configuration invariance, metric invariance, scalar invariance, error variance invariance, factor variance invariance and so on). All type of the regressions with all necessary previous and robustness tests. Survival analysis. Different statistical tests. Cluster analysis. Time-series analysis and different kinds of the analysis within the various econometric tasks. Analysis of economic data (developing and testing different model, between-country comparison and so on). Analytical support the research for publishing in TOP scientific journals. Analytical support the research. Many other tasks. I work creatively and always provide my clients suggestions for improve data/model/analysis approach and so on. I guarantee 100% and quality execution of your project. I can work 40 hours/week. I am ready to answer ​any questions. Thanks.
    Featured Skill Trend Analysis
    Data Analysis
    Data Science
    Factor Analysis
    Statistical Programming
    Business Mathematics
    Biostatistics
    Exploratory Data Analysis
    Mathematics
    Mathematical Modeling
    Stata
    Statistics
    R
  • $34 hourly

    • 4.6/5
    • (44 jobs)
    Elevate Your Nutraceutical Brand or Product Development with Expert R&D and Market Launch Strategies - Overwhelmed by Regulatory Compliance? I ensure your products meet FDA/TGA standards, safeguarding your brand from potential legal pitfalls. - Struggling with Market Entry? As a specialist in Amazon FBA, I boost visibility through strategic product research, listings, and PPC optimization, ensuring a successful product launch. - Need Differentiation in a Crowded Market? I leverage trend analysis in wellness, biohacking, and functional foods to innovate your products, differentiate your brand, and capture attention with unique ingredients. - Seeking Effective Customer Engagement? From compelling copy to strategic email marketing, I create content that educates, engages, and converts leads into loyal customers. - Need a robust product development strategy? I specialize in evidence-based R&D and supplement formulation, ensuring compliance with FDA/TGA regulations. - Facing market saturation? Leveraging data-driven trend hunting and market research, I help identify high-demand, low-competition niches for your products. - Launching on Amazon and need expertise? As an Amazon FBA specialist, I optimize product listings, conduct keyword research, and manage PPC campaigns to enhance visibility and drive sales while ensuring compliance with Amazon and Facebook TOS. - Looking to engage and retain customers? I craft compelling content strategies that educate and convert, boosting customer acquisition, retention, and ROI. Let’s solve these challenges together! Hello, Nutrition Coach Chris here. I hold a BHSc in Nutritional & Naturopathic Medicine and am a seasoned expert in nutritional supplement development and launch. Whether you're introducing a single product or an entire brand, whether you need end-to-end project management or targeted help with one key aspect of your launch, I provide end-to-end solutions for your wellness brand needs, helping you to elevate your brand. With a strong foundation in Nutritional & Naturopathic Medicine (BHSc) plus Sports Nutrition, I specialize in the development and launch of high-quality nutraceutical products. My services include comprehensive market research, product R&D, and effective launch strategies tailored to the wellness industry. Here's what I offer: Nutraceutical Product Development: Expertise in supplement formulation and product sourcing, ensuring compliance with FDA regulations. Market Research & Trend Analysis: Utilizing tools like Helium 10, Google Trends and others to identify trending niches and develop products with high market demand and low competition. Product Launch & Management: Skilled in Amazon FBA, including product research, listing optimization, PPC campaigns, and SEO strategies to boost visibility and sales. Marketing Strategy: Crafting content and marketing strategies that drive lead generation, increase conversions, and enhance brand presence on digital platforms. Project Management & Consulting: Leading projects from concept to market, with a focus on evidence-based formulations and consumer-driven innovation. Whether you're launching a new nutritional line or enhancing existing products, I provide tailored solutions to meet your business goals. Let's connect to elevate your brand and products in the competitive wellness market.
    Featured Skill Trend Analysis
    Blog Writing
    Product Formulation
    Product Development
    Product Sourcing
    Copywriting
    Nutrition
    Food & Supplements
    Amazon FBA
    Lead Generation
    Brand Marketing
    Regulatory Compliance
    Health & Wellness
    Content Creation
    Research & Development
  • $120 hourly

    • 5.0/5
    • (22 jobs)
    10+ Years of Experience ☆ Top Rated ☆ Industry Recognized ☆ Parsons Alumna ☆ Marangoni Instructor ☆ Brands & Clients: Ralph Lauren, Donna Karan, Lane Bryant, Puma, Nena&Co, Swarovski, Black Suede Studio, Dior Beauty, Bloomingdale's, and more About me: Born and raised in Italy, I am a freelance fashion designer with a true passion for all things fashion. With 10 years of experience in the fashion industry, I bring a touch of Italian elegance to the North American fashion market and beyond. Thanks to my consolidated professional background in the New York fashion scene, I offer top-tier creative direction and versatility to fashion brands of all sizes. From initial sketches to technical development, branding, and storytelling, let's work together to bring your vision to life! Areas of Expertise: ☆Womenswear Ready-to-Wear and Eveningwear ☆Accessories: Handbags, SLGs, Hats, Gloves, Shoes ☆Menswear ☆Textile-based Home Goods ☆Technical Flats ☆CADS ☆Linesheets ☆Freehand Sketches ☆Concept and Mood Boards ☆Color Palettes ☆Trend and Competitive Market Research Reports ☆Merchandising ☆Fashion Illustration ☆Creative Direction ☆Tech Packs ☆Proto Fitting ☆Styling ☆Portfolio Layout ☆Fabrication Technical Skills: ☆Adobe Indesign, Illustrator, Photoshop ☆Sketchbook ☆Flex PLM ☆Office ☆Canva
    Featured Skill Trend Analysis
    High-End Accessories
    Product Design
    Sketching
    Marketing
    Mood Board
    Wardrobe Styling
    Logo Design
    Technical Design
    Illustration
    Clothing
    Sketchbook Pro
    Tech Pack
    Freehand Digital Illustration
    Fashion Design
  • $30 hourly

    • 5.0/5
    • (83 jobs)
    With over 15+ years of experience as a Fashion Designer, I bring a wealth of Expertise in Activewear, Sportswear, Swimwear, Athleisure Wear and Tech pack creation. My extensive background surrounds the full spectrum of Design, Development, and Production processes, enabling me to deliver innovative and high-performance apparel solutions. I am committed to transforming visionary ideas into market-ready products that meet the demands of today’s active lifestyles. I specialize in: ✅ New product development: Transforming ideas into marketable products that align with current trends and consumer preferences. ✅ Sampling: Producing high-quality samples that accurately represent the desired end product, using carefully selected materials and construction techniques. ✅ Technical Flat Illustrations (Flats): Creating detailed flat illustrations that serve as blueprints for manufacturers, ensuring precise garment construction. ✅ TechPacks: Developing comprehensive tech packs with detailed specifications, measurements, and construction methods to streamline communication with manufacturers. ✅ Pattern textile design and seamless repeat patterns: Creating captivating prints and seamless patterns for various fabrics and applications. As a fashion designer, I am passionate about pushing the boundaries of fashion and functionality, in crafting designs that seamlessly fuse style with purpose. I have helped and guided both startups and established brands create successful, distinctive and market-ready collections that resonate with their target audiences. My hands-on approach includes everything from crafting detailed tech packs to refining brand identities, ensuring that each collection aligns with the brand’s vision and stands out in a competitive market. My designs are not just about aesthetics; they're about enhancing performance, comfort, and capturing your brand's identity. Frustrated searching for the right fashion designer to bring your vision to life? Why choose me? Tailored Solutions: I understand that every brand is unique. I collaborate closely with you to create designs that align with your brand's values and customer preferences. End-to-End Excellence: From conceptualization to the final product, I offer comprehensive design services. With seamless communication and a keen eye for detail, I guarantee a smooth and satisfying design experience. Innovation: Keeping pace with the latest trends and technological advancements, I infuse fresh ideas into every project to ensure your offerings stand out in the competitive market. Versatility: While my expertise lies in sportswear, activewear, and swimwear, I am also adept at designing a range of garments. Your design needs are covered under one roof. Let's team up to make your brand a trendsetter! Let's chat about how we can elevate your brand's sportswear and activewear game. I'm excited to be a part of your journey towards excellence. 🎉
    Featured Skill Trend Analysis
    Knitwear
    Flat Design
    Loungewear
    Athleisure Wear
    Swimwear
    Tech Pack
    Fashion Illustration
    Sportswear
    Activewear
    Fashion Design
    2D Illustration
    Technical Illustration
    Textile Design
    Print Design
    Adobe Illustrator
  • $45 hourly

    • 5.0/5
    • (10 jobs)
    I am an experienced Senior Fashion Designer holding a Bachelors' Degree in Design along with a strong creative flair and a proven track record in successfully building and implementing ranges for multi-product high-fashion for both men and women. I have extensive expertise in orchestrating all aspects of design, development and planning while demonstrating attuned attention to detail and inventive qualities. I am adept at identifying winning trends, colour palettes and trending concepts - translating the same into crowd pulling collections. With an immaculate credential for well-honed communication skill, I cultivate relationships with vendors and motivate fellow colleagues to delivery objectives effectively. I am well trained to work within a fast paced timeline oriented commercial setting while continually developing innovative, creative and inspiring approaches to ongoing seasons. Key Competencies : - Design Planning and Management - Trend Forecast and Market Research - Product Development - Colour, Material, Silhouette Research - Time Management - Constant Evolution adhering to changing seasons
    Featured Skill Trend Analysis
    Product Development
    Manufacturing
    Trendwatching
    Adobe Creative Suite
    Leather
    Magazine Layout
    Clothing
    Tech Pack
    Accessories
    Fashion Design
  • $95 hourly

    • 5.0/5
    • (12 jobs)
    Hello! I’m Rachael, a senior designer for activewear, specializing in outdoor apparel. I have 12+ years of industry experience and have supported brands such as Nike, Travis Mathew, and MonoB. I am a big outdoor activities enthusiast! I love camping, hiking, paddleboarding, and I race dragon boats. I’m super passionate about getting women and marginalized groups outside to enjoy nature. I love partnering with small brands to lend support through the creative process and ensure product is trend right, functional, and will resonate with their audience. Through strategic design we can create best selling products that will increase sales and build customer loyalty. Schedule a call here when you're ready to get started - calendly.com/rachaelkranick
    Featured Skill Trend Analysis
    Adobe InDesign
    Adobe Photoshop
    Outerwear
    Product Development
    Fashion Design
    Product Management
    Color & Trim Design
    Swimwear
    Technical Illustration
    Adobe Illustrator
    Layout Design
    Fashion Forecasting
    Loungewear
    Unisex
    Activewear
    Product Design
    Tech Pack
    Clothing
  • $60 hourly

    • 4.7/5
    • (216 jobs)
    ABOUT ME I am a Certified Technical Analyst and Full Member of the UK Society of Technical Analysts (MSTA, CFTe). I have more than 10 years experience with the financial markets as: 1. Forex Writer 2. Financial Markets Writer 3. Cryptocurrency Writer 4. Bitcoin & Blockchain Writer 5. Personal Finance & Investment Writer 6. ICO reviews and whitepapers - Possess sound knowledge of trading platforms: MT4, cTrader, Currenex, etc. - 75% repeat patronage since 2009 (on Elance now Upwork). - More than 5000 articles written for various clients including eToro, easyMarkets, Forex4you, Spotware Systems (makers of cTrader platform), InvestooGroup, Betex Labs, FXOpen and many more industry giants. I provide educational articles, news, strategies, technical analysis, broker and software reviews for forex (FX) and cryptocurrency markets. SKILLS a) Financial writing (stocks, investment, commodities, personal finance, and more) b) All forms of FX, stocks, CFD and cryptocurrency writing. c) All work is written in perfect English without errors. d) Affordable (not cheap as to affect quality, and not expensive as to go overboard on budgets). You get what you pay for! My expertise is at your disposal.
    Featured Skill Trend Analysis
    Financial Analysis
    MetaTrader 4
    Financial Writing
    Forex Trading
    Academic Writing
    Blockchain
    Cryptocurrency
    Business Writing
    Business Plan
  • $25 hourly

    • 4.9/5
    • (27 jobs)
    IT Service Engineer and Systems Engineer with broad expertise in aligning technology strategies to organizational goals, fostering high-performing teams, and optimizing service delivery. Experienced in driving continuous improvement, managing risks, and ensuring stable, efficient IT environments. Committed to delivering exceptional customer support and driving operational excellence. Provided remote support to all US and International employees in an all-Mac and SaaS technology environment. • G-suite and Okta Admin: Account deprecations. Delegate mailbox, email forwarding, archiving and auto responders. • Maintained policies and security requirements within JAMF and G-Suite • Supported remote users\work sites utilizing Zoom, Meet and Slack • JAMF Administration/maintenance. Pushing Updates for OS, Apps & Policies • Implemented and configured Jira Service Desk ticketing system for IT and other departments • Administer SaaS cloud-based applications (Okta, Zoom, RingCentral Slack, Atlassian, DocuSign, Miro, Gitlab, GitHub, Docker & more) • Purchased, configured and provisioned laptops from Apple and ensured were in DEP • Collected termination laptops and shipped/received loaner laptops from home office • Highly collaborated with HR team for smooth on & Off-Boardings • Performed bi-weekly IT introduction new hire welcome meetings • Created and maintained IT documentation SOP and knowledge base in Confluence • Some iPhone and Android phone support for email
    Featured Skill Trend Analysis
    Automated Workflow
    Integration Framework
    Automation
    Provisioning
    Asset Management
    Remote IT Management
    Jira
    Slack
    GitHub
    SQL
    Golang
    VMWare
    Technical Support
    JAMF
    OKTA
  • $25 hourly

    • 4.7/5
    • (19 jobs)
    Dedicated Support professional offering versatile technical skills and proficiency in top of the line softwares available over the internet. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
    Featured Skill Trend Analysis
    HTML
    Time Management
    Desktop Support
    Product Knowledge
    Customer Support
    Ticketing System
    Technical Support
    Desktop Application
    Helpdesk
    Communication Etiquette
    Zendesk
    Freshdesk
  • $95 hourly

    • 4.9/5
    • (533 jobs)
    ⭐ 𝗘𝘅𝗽𝗲𝗿𝘁 𝗩𝗲𝘁𝘁𝗲𝗱 & 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 (𝘁𝗼𝗽 𝟭% 𝗼𝗳 𝘁𝗮𝗹𝗲𝗻𝘁 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸) ⭐ I help my clients successfully grow and scale their businesses 𝗣𝗥𝗢𝗙𝗜𝗧𝗔𝗕𝗟𝗬 through ROI-driven digital marketing and advertising. When it comes to digital marketing, I handle everything from A to Z. I work with brands to clearly identify their customer avatars, pain points, target audience’s specific language, and how best to position their brand and offers to convert. I take a holistic approach to marketing and advertising. Where most freelancers or agencies focus on just one area of a business (causing disconnect and lack of insights), I look at multiple facets of your business. This comprehensive view helps me identify and address gaps in your sales and marketing processes—ensuring a cohesive and effective strategy. I help brands with the following: ✅ 𝗗𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗔𝘂𝗱𝗶𝘁𝘀 𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗕𝗹𝘂𝗲𝗽𝗿𝗶𝗻𝘁𝘀 In-depth analysis of your sales and marketing channels and the creation of actionable plans to 𝟮𝗫 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗴𝗿𝗼𝘄𝘁𝗵. ✅ 𝗟𝗮𝗻𝗱𝗶𝗻𝗴 𝗣𝗮𝗴𝗲, 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗙𝘂𝗻𝗻𝗲𝗹𝘀, 𝗦𝗮𝗹𝗲𝘀 𝗙𝘂𝗻𝗻𝗲𝗹𝘀 & 𝗪𝗲𝗯𝘀𝗶𝘁𝗲𝘀: Funnel flow strategy, writing persuasive copywriting, mockup designs, funnel and website development, integration with 3rd party apps, installation of tracking codes/pixels/scripts, A/B split testing and optimization to maximize leads and sales. ✅ 𝗘𝗺𝗮𝗶𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: (Cold and inbound) email marketing strategy, e-commerce email marketing strategy, lead generation email marketing strategy, list growth, flows and automation triggers/filters/timing delays, list segmentation and tagging, list hygiene, deliverability rates, email copywriting, email design, email template design, A/B split testing and email optimization (increase open rates, click-through rates, and conversion rates). ✅ 𝗣𝗮𝗶𝗱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗔𝗱𝘀: Strategic planning, audience and competitor research, compelling and persuasive ad copywriting, eye-catching and scroll-stopping ad creative designs and development, conversion-optimized ad campaign setup, A/B split testing and ongoing ad account optimization to scale profitably 🚀 on Facebook, Instagram, TikTok, YouTube, & Google. Here's what just a few of my clients have had to say about working with me: 🌟 "Jennifer and the ROI Jolt team are thorough, fast and talented. They are highly responsive, and build great performing advertising campaigns. I highly recommend Jennifer and ROI Jolt to anyone looking for a great Facebook Advertising management team. I plan on working with them in the future, because I am very happy with the results we have gotten with them thus far. They put a TON of effort into messaging, creative and campaign building. They manage the campaign, the bids and creative optimizations for you. Their messaging pops and performs very well." 🌟 "Jennifer is highly knowledgeable and worked to understand our business so she could provide the most valuable work for us. We hired her because we didn't believe the numbers provided by our prior Facebook consultant, and Jennifer worked to discover how analytics were being miscounted and then she created and implemented a new campaign that we approved. When the actual numbers proved our prior suspicions, she didn't lie to us like our prior consultant did. She advised us to go another route. Her assistance was invaluable." 🌟 "Jen and the ROI Jolt team were amazing to work with! We partnered with ROI Jolt to help set up an email marketing strategy for a D2C e-commerce client. They recommended the appropriate email marketing software to accommodate our WooCommerce/WordPress website and suggested a handful of awesome automation flows and email campaigns to support the client's initiatives. From initial introductions to onboarding, set up, follow through, and project delivery - the entire process was seamless, timely, and efficient. ROI Jolt adopted the visual identity of the brand along with the voice of the brand for email copywriting quickly. I'd highly recommend Jennifer and ROI JOLT to any business that needs email marketing strategy and implementation." 🌟 "Jennifer and her team went above and beyond to help us. Her company is the perfect size to have talented resources available to get the job done in a timely manner, but not so big that you feel lost in the numbers. She made me feel like she was thinking about our startup company's success even beyond our scope of work with ROI Jolt." 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝘁𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗼 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝗹𝗲𝘃𝗲𝗹 𝗼𝗳 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗯𝗲𝘆𝗼𝗻𝗱? Let's chat about your business growth goals.
    Featured Skill Trend Analysis
    Sales Copywriting
    Strategic Audit
    Marketing Audit
    Sales Strategy
    Marketing Automation Strategy
    Sales Funnel
    Sales Funnel Copywriting
    Sales Funnel Builder
    WordPress
    ClickFunnels
    Email Copywriting
    Copywriting
    Email Marketing
    Lead Generation
    Marketing Automation
  • $15 hourly

    • 4.9/5
    • (4 jobs)
    I am a highly competent, highly organized, dedicated, and diplomatic IT professional. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order for me to grow and further improve my skills and knowledge. My greatest passion in life is to use my technical know-how to benefit other people and organizations. Technical Competence: 1. Support Specialist 2. Software Development 3. Website Development 4. Mobile Application Development 5. Database Management 6. Multimedia editing 7. Computer Hardware, Software and Network Troubleshooting Key Skills: 1. Can work with less supervision 2. Capability of maintaining confidentiality of the office data, records, files and activities. 3. Competent in customer support skills of communication, attentiveness, respect, problem-solving abilities and organize. Here's the link to my CV for your perusal: drive.google.com/file/d/1quhAKkqtbvkQ2OoQKUN7BVNFmOiHvgHz/view?usp=sharing
    Featured Skill Trend Analysis
    XML
    Standalone Application
    .NET Framework
    API
    Microsoft SQL Server
    WordPress
    MySQL
    Windows Forms
    SQL
    Application Installer
  • $150 hourly

    • 5.0/5
    • (280 jobs)
    I assist clients with clear definitions of target markets and how to engage with them. My approach is to understand their product or service, the pain points it seeks to address, and craft a strategy to evaluate. I leverage more than twenty years of market research experience to develop effective surveys or discussion guides to gather feedback from existing or potential customers, analyze and interpret results, and inform a recommended strategy. I am motivated by an innate need to see my clients succeed at their passion, and I take ownership of my client’s problems and work diligently to solve them. My client list is primarily made up of entrepreneurs and small businesses, though my skill set would pay dividends to any size organization. Industry verticals in which I have the most experience include consumer products, energy, technology, and digital marketing. Key skills include: • Survey Data Analysis (Quantitative & Qualitative) • Survey Design and Administration • Data Management Planning & Execution • Data Visualization • Product Development • Customer Segmentation • Marketing Strategy • Business Planning • Location Analysis (GIS) • Persona Development • Customer Journey Mapping I have deep experience using diverse tools across many of these skills, including Microsoft Office, SPSS, R, Tableau, Power BI, ArcGIS, QGIS, Python, and many others...I am also a seasoned user of primary data sources informing estimates used in market analysis such as population, labor force, age cohort, use of technology and social media, attitudes and behaviors, and additional indicators. Reach out to me if you are looking for someone to assist in either bringing a product to market, expanding an existing product, or struggling with managing critical data effectively.
    Featured Skill Trend Analysis
    Statistics
    Quantitative Analysis
    Data Science
    Microsoft Excel
    Startup Consulting
    Data Visualization
    Market Research
    Customer Acquisition Strategy
    Market Segmentation Research
    Competitive Analysis
    Survey Design
    Report Writing
    Data Analysis
  • $27 hourly

    • 5.0/5
    • (17 jobs)
    I have more than 15 years of experience with multiple skills. I worked as a Technical Support Expert with a BMW software company. My job is 100% remote. I assist customers via email and remote desktop. I help customers with installing our BMW diagnostic and programming software in the Windows environment. I also extend support with LAN/WLAN connectivity and Windows errors encountered during the installation. I was an Amazon Retail account Customer Service Representative for three months and was promoted to Quality Assurance Apprentice. Three months after that, my band level was upgraded and I became a Quality Assurance Specialist. My goal was to make sure that the quality of calls from our customer care agents meet Amazon standards to maintain Amazon's title as the company with the best customer service experience. I used to work with Fairchild Semiconductor as an IT Remote Specialist - Global Helpdesk for 2 years. My tasks were to do technical support for our Fairchild employees worldwide. I catered Phone, Chat, Skype, Email & Remote desktop support altogether if the queue is very high. Due to my performance, I was appointed as an Admin for the System's Monitoring (Philippine Site). I managed our mini teams composed of 12 agents. I also created and maintained our Helpdesk’s websites (Google Sites). These websites contain troubleshooting steps for technical issues, updates, downtime schedules, and links to useful tools. The company I've worked with before Fairchild is a Call Center. I worked for 7 years with Dell computers account (Team Management). My resume shows my journey from a Technical Support Representative 1 to 5 and to a Resolution Specialist. I love art and I am proficient in Photoshop. I also know how to work with Google Apps, especially with Google Docs, Sheets, Slides, and Sites. I am active in Facebook Marketing and I am familiar with other social media sites. I am knowledgeable with Microsoft Office Applications like Word, PowerPoint & Excel. I know how to manage formulas and pivots in excel as well. Based on my job history, I strongly believe that I can meet or even exceed your expectations and I can provide a great customer experience for your clients.
    Featured Skill Trend Analysis
    Office 365
    Helpdesk
    Hardware Troubleshooting
    Email Support
    Phone Support
    Tech & IT
    Online Chat Support
    Technical Support
  • $15 hourly

    • 5.0/5
    • (25 jobs)
    Meet Samuel, a skilled professional with a diverse background in customer service, virtual assistance, and language translation. With years of experience under his belt, Samuel is a talented individual with a passion for helping others and a keen eye for detail. As a customer service specialist, Samuel has honed his communication skills and developed a deep understanding of how to provide top-notch service to clients. He has a track record of maintaining high customer satisfaction rates and resolving issues in a timely and efficient manner. In his role as a virtual assistant, Samuel has gained expertise in managing calendars, coordinating meetings, and organizing documents. He is a natural problem-solver and can handle multiple tasks simultaneously with ease. His attention to detail ensures that all work is completed accurately and on time. Additionally, Samuel is fluent in both English and Portuguese, making him an excellent choice for translation and transcription projects. He has experience translating a wide range of materials, including legal documents, marketing materials, and website content. He is meticulous in his work and takes pride in delivering translations that are both accurate and culturally appropriate. Overall, Samuel is a talented and versatile professional with a wealth of skills and experience. He is dedicated to providing high-quality work and ensuring that his clients are always satisfied with the result.
    Featured Skill Trend Analysis
    Online Chat Support
    Email Support
    Translation
    Customer Service
    Acting
    Portuguese to English Translation
    English to Portuguese Translation
    Customer Support Plugin
    Social Customer Service
    Voice Acting
    Information Technology Operations
    General Transcription
    Portuguese
  • $42 hourly

    • 4.2/5
    • (95 jobs)
    Virtual/online webinar event support on any platform, including Zoom, Webmobi, Kultura, Webex, Bizebee, Skype, and Adobe Connect. Along with an extensive 24-year career supporting tech. I have the experience and the drive to make each production run smoothly, with everyone looking and sounding their best! Currently counting over 2000 hours of virtual event facilitator/ hosting / Moderator experience, I specialize in turning 'zero' experience people into 'hero' status presenters! With an extensive training background and decades of support experience, repeatedly being recognized for outstanding support, positive attitude, precise troubleshooting skills, and having a fantastic attitude! Over three years of Top Rated+ badge on Upwork! Please note that a one hour fee will be charged if scheduled meetings are canceled within 2 hours of the scheduled time. Also applies if the meeting has not started within 20 minutes of scheduled time. Thank you
    Featured Skill Trend Analysis
    Product Installation Support
    End User Technical Support
    Educational Technology
    Adobe Connect
    Technical Support
    Zoom Video Conferencing
    Customer Support
    Video Production
    Event Management
    Microsoft Teams
    Customer Satisfaction
  • $40 hourly

    • 4.8/5
    • (20 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    Featured Skill Trend Analysis
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $90 hourly

    • 5.0/5
    • (25 jobs)
    I am Certified Microsoft Cetified: Azure Security Engineer AZ-500, AWS Solution Architect Professional, JAMF 100, JAMF 200 Certified Tech, CCNA, CCNP, VMware VCP, Datto Certified Deployment Specialist (DCDS) and working as Architect and Senior Server and Network Administrator for small to large organizations over 13+ years. Technology Worked :- Active directory Server 2003, 2008, 2012, 2016, 2019 Deployment, Migration, Troubleshooting and daily maintenance.(Includes every Role and features) Exchange Server 2003, 2007, 2010, 2013, Office 365 Deployment, Migration, Troubleshooting and maintenance. Firewall (Cisco ASA, Firepower, Fortigate, Sonicwall) Configuration, Patch management, troubleshooting, creating custom policies and maintenance. VMware Vcenter, Xenserver, KVM, Vitualbox, VMware workstation, any client installed or bare metal hypervisor configuration, network management, migration from one platform to another. Lync Server deployment and configuration for unified communication. Cisco Routers Switches configuration, management, troubleshooting and custom policy creation and network planning. SCCM (system center configuration manager) configuration, troubleshooting for DP, Primary Site server, Secondary site server and Central Administration Site. Linux (any distribution) configuration, management, troubleshooting and management and deployment of any open source tool with all dependencies. Windows Desktop (any OS) configuration, management, troubleshooting. Scripting expertise on BASH Powershell Expect Python DevOPS experience of over 6+ years on multiple projects which include technologies like Docker Ansible Chef Jenkins etc. Cloud Expertise of over 9+ Years on AWS and Azure.
    Featured Skill Trend Analysis
    Terraform
    JAMF
    Windows Administration
    Mac OS X Administration
    VMware Administration
    Bash Programming
    Mobile Device Management
    Linux System Administration
    Bash
    Business with 1000+ Employees
    Microsoft Windows PowerShell
    Microsoft Azure
    System Administration
    Windows Server
    Amazon Web Services
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    I have worked in the apparel industry in Japan for 7 years, and I developed the store’s strategic plan to achieve financial results in collaboration with the marketing team to define a consistent in-store communication strategy. I have keen eye for trends color cut and quality.
    Featured Skill Trend Analysis
    Proofreading
    English to Japanese Translation
    Copywriting
    Social Media Content
    SEO Writing
    Fashion Writing
    Website Copywriting
    Fashion Consultation
    Fashion & Apparel
    Customer Service
    Social Media Management
  • $35 hourly

    • 3.7/5
    • (38 jobs)
    Entrepreneur, marketer and project manager with experience in market research in the industries of technology, healthcare, FMCG, retail, cosmetics, oil and gas, and digital businesses.
    Featured Skill Trend Analysis
    Economic Analysis
    Quality Assurance
    Business Intelligence
    Content Writing
    Marketing Strategy
    Copywriting
    Project Management
    Business Strategy
    Market Research
  • $60 hourly

    • 4.5/5
    • (13 jobs)
    I specialize in creating and designing websites with over 5 years of experience in WordPress 🖥️ and Webflow 🎨. I combine technical expertise and creative design to deliver visually stunning and functional websites tailored to your needs. ✨ My Expertise: ✅ Responsive HTML conversion (Mobile-friendly using Bootstrap 📱). ✅ Webflow design & development for sleek, modern websites 💻. ✅ E-commerce, membership, & e-learning platforms 🛒📚. ✅ Domain & hosting setup and management (e.g., SiteGround 🌍). ✅ Email marketing integrations (Aweber, MailChimp, Ontraport 📧). ✅ Shopify template customization & app integration 🛍️. ✅ Funnel design & optimization (e.g., ClickFunnels 🚀). 🎯 Let’s collaborate to turn your digital vision into reality!
    Featured Skill Trend Analysis
    WooCommerce
    Shopify
    Digital Ad Campaign
    Bootstrap
    Digital Media
    Article Writing
    Translation
    French
    React Native
    Elementor
    Content SEO
    HTML5
    WordPress
    Facebook Ads Manager
  • $10 hourly

    • 4.9/5
    • (57 jobs)
    Top Rated Plus Passionate and motivated problem solver with 9+ years of experience in a broad range of technology stacks covering Customer Support, BPO, KPO, Development, and QA services. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 9 Years experience(33000+ work hours) of working remotely with TOP IT organizations including fortune 500 companies - 100% Job Success Score(JSS) rating from more than 5 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Support Job Role Skills: - Lead generation, telesales, acquisition, retention - Providing support of SAAS based and Enterprise products to customers via support portals such as Zendesk, HubSpot, Intercom, Kayako, etc - Resolve customer's issues via the telephone, email, or zoom session - Taking regular follow-ups with customers with recommendations, updates, and action plans. - Escalating issues in a timely manner according to company operating procedures - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base) - Attending KPI's and team meetings - Providing  Knowledge transfer training to teammates - Provide recommendations for process improvement ► My Development skills: - Help worlds leading companies to build stronger businesses by taking care of their BPO processes - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - One year experience of open source development using PHP - Web Services(SOAP/REST Services, ASMX , WCF, Web APIs), dot net window services development and WCF, CRM API integration with Zendesk (Salesforce, Zoho, Hubspot etc.) - Zendesk apps development and setup expert. Setup zendesk for more than 40 Organizations till now. - Reporting - SQL Server Reporting Services (2008 - 2010), Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access ► QA - Good experience of Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Designing - HTML5, CSS3, Handlebars and Bootstrap ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, telesales, acquisition, retention - Helpdesk tools - Zendesk, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills
    Featured Skill Trend Analysis
    Team Management
    Zendesk
    Database Management
    API Development
    Zendesk API
    Jira
    Web Development
    Administrative Support
    Customer Service
    Email Support
    Technical Support
    TestRail
    Automation
    Software QA
    C#
  • $50 hourly

    • 5.0/5
    • (32 jobs)
    Greetings! I'm Pranav Rana, a dedicated Support Engineer with a strong foundation in Web Development and API integrations. I specialize in solving complex technical issues, enhancing user experiences, and bridging the gap between technical systems and end-users. Over the years, I've combined my expertise in customer support and web development to help businesses optimize their operations and ensure seamless functionality across platforms. ☞ What I Bring to the Table: 1. Technical Problem-Solving: My experience with APIs, webhooks, and backend systems enables me to troubleshoot and resolve intricate technical challenges effectively. 2. Web Development Expertise: With proficiency in PHP, JavaScript, MySQL, and REST APIs, I bring hands-on experience in creating and maintaining robust web applications. 3. Automation Skills: I streamline workflows and reduce redundancy by leveraging tools like Make.com and Zapier to build scalable integrations. 4. Customer-Centric Approach: I prioritize understanding user needs, ensuring that technical solutions are user-friendly and aligned with business goals. 5. Cross-Functional Collaboration: I excel in coordinating with development teams to address issues, implement updates, and provide actionable feedback for product improvement. ☞ Why Work With Me? 1. Results-Oriented: I focus on delivering reliable, scalable solutions that improve system performance and customer satisfaction. 2. Proven Experience: My track record includes resolving complex support tickets and ensuring smooth integration of technical systems across various industries. 3. Detail-Oriented: I approach every issue with precision, ensuring minimal downtime and thorough documentation. 4. Continuous Learning: Staying updated on the latest trends in web development, APIs, and customer support tools allows me to provide cutting-edge solutions. ☞ Professional Experience ➞ Support Engineer at Membership.io – Resolved advanced technical issues for SaaS customers while collaborating with development teams to address bugs and feature requests. ➞ Solutions Engineer at TimeDoctor.com – Supported SQL-based report generation and provided escalation management for product-related issues. ➞ Customer Support Specialist at WooCommerce – Used HTML, CSS, JavaScript, and jQuery to troubleshoot and improve customer experiences. ➞ Support Engineer at Searchie.io – Handled escalated support tickets related to product integrations and API-based issues. ➞ Technical Support at JotForm.com – Assisted customers with API integrations, webhooks, and advanced customization requirements while liaising with development teams. ➞ Full Stack Web Developer at Kayako Infotech – Developed and maintained web applications, gaining hands-on experience in PHP and MySQL. ➞ Freelance Web Developer – Delivered custom web solutions, combining technical expertise with client-focused project management. ☞ Skills ➞ Expertise in troubleshooting APIs, webhooks, and automation platforms like Make.com and Zapier. ➞ Advanced proficiency in PHP, MySQL, HTML, CSS, JavaScript, and eCommerce platforms (e.g., WooCommerce). ➞ Strong customer support and communication skills, with a proven ability to simplify complex technical issues. ➞ Experience in debugging, technical documentation, and workflow optimization. ☞ Work Ethic I am a proactive and solution-driven professional who thrives on tackling technical challenges head-on. My approach is grounded in clear communication, attention to detail, and a commitment to improving user experiences. Passionate about technology and dedicated to excellence, I’m eager to provide impactful support that ensures reliability and efficiency across systems. Let’s work together to create seamless solutions and deliver exceptional user satisfaction.
    Featured Skill Trend Analysis
    SaaS
    Customer Support
    Troubleshooting
    Customer Service
    Email Communication
    Technical Support
    English
    Online Chat Support
    WordPress
    CSS
    JavaScript
    PHP
    HTML
    MySQL
  • $40 hourly

    • 4.9/5
    • (18 jobs)
    Transforming challenges into opportunities is not just a skill, it's my mantra. With a flair for optimizing customer experiences and a knack for innovative problem-solving, I don't just promise results – I deliver them with precision and passion •Boost Customer Satisfaction: Elevate response times by 70%, driving a 60% surge in customer satisfaction. •Resolve with Excellence: Guarantee a 100% success rate in addressing customer issues. •Sales and Flow Enhancement: Revamp customer flow and sales strategies, contributing to a significant 58% increase in sales activities. Core Experiences: •Expertise in Help Desk/Ticket Support, Live Chat, and Email Support. •Proven skills in front-office and Back Office management •Versatile in Data Entry, Web Research, and Website Management. Why Choose Me? Choose a specialist who not only understands the nuances of customer service but also brings a touch of Italian flair and dedication to every task. Let's elevate your customer experience together!
    Featured Skill Trend Analysis
    Customer Service
    Ticketing System
    Technical Support
    Bug Reports
    Customer Satisfaction
    Administrative Support
    Troubleshooting
    Data Entry
    Italian
    Social Media Management
    Online Chat Support
    Email Support
    English
  • $10 hourly

    • 5.0/5
    • (1 job)
    Full Stack Developer with expertise in React and Next Js, complemented by a strong background in Technical Support and proudly certified as a Google IT Support Specialist. Passionate about staying at the forefront of technology, I combine development skills with exceptional problem-solving and customer service experience. Currently diving deep into Generative AI to build innovative applications.
    Featured Skill Trend Analysis
    Generative AI
    Technical Support
    UX & UI Design
    Software Development
    Tailwind CSS
    Next.js
    MERN Stack
    Web Development
    Full-Stack Development
  • $15 hourly

    • 5.0/5
    • (57 jobs)
    Work Experience: - 5+ years experience as English and Bahasa Indonesia assistant in real estate agency (outside Upwork) - 4+ years experience as English and Japanese assistant in real estate industry - 3+ years experience as English and Bahasa Indonesia technical support and technical translator Education & Certificate: - 2020 = Public University of North Sumatra, Indonesia - 2018 = Japanese Language Proficiency Test (JLPT) N1 - 2016 = Japanese Language Proficiency Test (JLPT) N2 Language: Indonesia, English, Japanese, Hokkien(Spoken) Expertise: - Translating/Interpreting - Market Research - Product Listing - Data Entry - Customer Support - Chat Support - Email Handling - Billing Assistant - Digital/Online Orders - Web Research - Data Mining/Scrapping - Social Media Management - Microsoft Office (Word, Excel, Presentation, etc) Feel free to contact me for any services involving translation, administration or customer support need. Thank you very much for taking the time to visit my profile, I look forward to speaking with you! I'm available every weekday only unless with prior notice/discussion.
    Featured Skill Trend Analysis
    Translation
    Email Communication
    Japanese
    Indonesian
    Technical Support
    Bhasa
    Administrative Support
    Customer Support
    Market Research
  • $85 hourly

    • 4.9/5
    • (64 jobs)
    Upwork expert-vetted, dynamic and motivated individual with an MBA and Industrial Engineering degree. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.
    Featured Skill Trend Analysis
    Business Modeling
    Industrial Engineering
    Flowchart
    Business Process Modeling
    Business Process Reengineering
    Lucidchart
    Process Engineering
    Process Improvement
    Microsoft Visio
    Continuous Improvement
    Lean Consulting
    Lean Manufacturing
    Six Sigma
    Financial Analysis
    Business Analysis
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